Design Thinking for HR Professionals. Dan Buchner, Lougheed Leadership at The Banff Centre
|
|
- Sherman Bishop
- 5 years ago
- Views:
Transcription
1 Design Thinking for HR Professionals Dan Buchner, Lougheed Leadership at The Banff Centre
2 A way of solving complex problems What is Design Thinking? Creating innovative solutions Human centered Exploratory Using tools and techniques of designers
3 Business Thinking Logical Deductive/Inductive Proof to proceed Require precedents A right and a wrong Quick to decide Dislike ambiguity Want results Design Thinking Intuitive Abductive reasoning Asks what if? Unconstrained by the past A better way Holds possibilities open Relishes ambiguity Want meaning
4 What Design Thinking Does. Identifies new opportunities Connects you with your customers Turns insights into actionable ideas Quickly creates new business solutions
5 Bias towards action Tenets of Design Thinking. Human centered Highly collaborative Iterative and experimental Focused on learning
6 What the Design Thinking Process Linear Orderly Milestone based is Not.
7 The Design Thinking Process. Inspire Define the challenge Observe people Form insights Ideate Frame opportunities Brainstorm ideas Iterate Experiment Prototype Re-envision
8 Concise (7 to 10 words) Free of jargon FRAMING AN CH ALLEN GE STATEM EN T Free of criteria Affirmative in orientation Begin with How to (H2) or In what ways might.. (IWWM) Identify the owner of the problem (I, we, etc.) Include an action verb Include the object, goal, or area of concern
9 REFRAMING A CH ALLEN GE STATEM EN T 1. Begin with a well framed challenge statement. 2. Ask and answer Why? about the challenge as currently framed. 3. Reframe the response to Why into a new framed challenge statement. 4. Go to another level of abstraction by repeating steps 2 and Repeat these steps until the answers become too broad.
10 values aspirations experiences INNOVATION problem approach attributes
11 Likely to receive a long answer Open Ended Questions Causes one to think and reflect Gets opinions and feelings Respondent in control W hy? W hat? H ow? Describe
12 Assume we understand Internal/ Passive Listening Thinking of next question Paying attention to own opinions What does this mean for my preferred solution?
13 Focused on the other Paying attention to more then words Focused/ Interactive Listening Guided by what the other says and does Watching expressions and emotions What don t they say? What do they value? What gets them energized?
14 Don t listen for affirmation Using Focused Listening Look for things that challenge Avoid judgments Listen for things to help reframe Stay curious
15 START BROAD TH EN GO D EEP What is observed What does their House look like? What brands have they chosen? What are their consumption patterns? What is in their cupboards, refrigerator and waste bin? Values Aspirations Experience Attributes What is discussed What is important to you? What do want your life to look like in the future? What is your daily routine? What do you look for in a beverage container? Beverage Container Example
16 Tool to develop a deep understanding of people and their experiences Empathy Mapping Capture and understand people s experiences, thinking, feelings, desires and values Allow for the synthesis of observations Draw out unexpected insights
17 What does she Think and Feel? What really counts Major preoccupations Worries and Aspirations What does she Hear? What friends say What boss say What influencers say? What does she See? Environment Friends What the market offers What does she Say and Do? Attitude in public Appearance Behaviors towards others Pai n Fears Frustrations Obstacles Interviewee Gain Wants & needs Measure of success Desire to achieve
18 Rich multi-dimensional description of a group of like people Personas Based on, but more then, typical demographic descriptions Keeps people at the centre of our work A source of unexpected insights Alignment tool with an organization
19 Multidimensional visual description of a person s experience over time From their perspective Journey Mapping Allows for an understanding of how people interact with a product, service or system Aligns a organization around the how their product, service or system is actually used by people A source of unexpected insights
20 Seeing into a situation Understanding the inner nature Insights Observations are the What Insights are the Why A generally acceptable interpretation that we can objectively rationalize based on our observations.
21 Authentic supported by observations The Best Insights Non-obvious news you can use Revealing how people think and feel
22 Insights are not.. Solutions Better organized counters would improve the customer experience Mission statements By providing world class customer service the staff can ensure the best possible customer experience
23 Focused on the positive and the future Opportunity Frami ng Based on insights gained from observations Clearly articulated to align effort Not rationale Basis for generating possible solutions to be prototyped
24 Defer judgment. Encourage wild ideas. (IDEO s) Rules of Brainstorming Build on other s ideas. Stay focused on the topic. One conversation at a time. Be visual. Go for quantity.
25 Prototype A prototype is any kind representation, in any medium, that is designed to understand, explore or communicate what it might be like to engage with the product, space or system we are designing. M. Buchenau and JF Suri
26 Learn from direct experience. Prototyping Simulate possible solutions. Low cost. Low risk. Fast. Build Alignment.
27 The Road to Wisdom The road to wisdom? - Well, it s plain and simple to express: err and err and err again but less and less and less. Piet Hein
28 Explain or learn about possible solutions Why Prototype Explore the validity and viability of possible solutions Gain alignment around possible solutions
29 Communication Tool get everyone on the same page Types of Prototypes Design Tool work though the details of a possible solution Consensus Tool gain support from stakeholders Feasibility Tool Can we do this? Is it worth doing? Marketing Tools selling the idea to your customers
30 Understand your audience and intent Plan a little prototype the rest Principals of Prototyping It s a prototype not the Mona Lisa If can t make it, fake it Prototype only what you need Reduce risk by prototyping early and often Set expectations when presenting a prototype
31 Lougheed Leadership at The Banff Centre
The Attribute Index - Leadership
26-Jan-2007 0.88 / 0.74 The Attribute Index - Leadership Innermetrix, Inc. Innermetrix Talent Profile of Innermetrix, Inc. http://www.innermetrix.cc/ The Attribute Index - Leadership Patterns Patterns
More informationHow attract your dream clients
How attract your dream clients Would you like to bring healing where it's truly needed to people who appreciate what you do? Or would prefer to stagger back home after a treatment feeling tired and drained?
More information54 Emotional Intelligence Competencies
54 Emotional Intelligence Competencies Copyright notice CallCenterCoach The Supervisor Success Path Copyright and rights in models, logos, and images are in this work. Any unauthorized copying, reproduction
More informationMyers-Briggs Type Indicator. Individual & Family Dynamics 12 Mr. Rich 2014
Myers-Briggs Type Indicator Individual & Family Dynamics 12 Mr. Rich 2014 History 1917 - As a hobby, Katharine Briggs starts researching personality. Briggs determines 4 personality types while studying
More information54 Emotional Intelligence Competencies
54 Emotional Intelligence Competencies - Our Brands - Copyright 2015 Influence to Action, Inc. Operating under the brands: Beyond Morale, High Performing Leader, High Performing Leader Academy, Fast
More informationIntentionalLiving C E N T E R
IntentionalLiving C E N T E R HEAD HEART HAND ASSESSMENT Welcome to your self-discovery tool Are you a thinker, feeler or doer? Ephesians 5:10 from The Message says, Figure out what will please Christ,
More informationAnne Lise Kjaer, Kjaer Global Society Trends
Keynote presentations Introduction Anne Lise Kjaer, Kjaer Global Society Trends Anne Lise Kjaer is a leading global futurist, who pioneered the concept of Multidimensional Thinking developing future concepts
More informationBuilding Leaders Worth Following 5 VOICES QUICK START GUIDE. From Steve Cockram & Jeremie Kubicek Authors of 5 Voices Co-Founders, GiANT Worldwide
Building Leaders Worth Following 5 VOICES QUICK START GUIDE From Steve Cockram & Jeremie Kubicek Authors of 5 Voices Co-Founders, GiANT Worldwide 5 LEADERSHIP VOICES QUICK START GUIDE If you ve taken the
More informationEmbracing Strengths in Times of Change. presented by Dr. Monica Scamardo
Embracing Strengths in Times of Change presented by Dr. Monica Scamardo monica@variateconsulting.com What Changes Are Your Organizations Facing? 4 (44%) (70%) (86%) Engaged vs Actively Disengaged Work
More informationTTI Personal Talent Skills Inventory Coaching Report
TTI Personal Talent Skills Inventory Coaching Report "He who knows others is learned. He who knows himself is wise." Lao Tse Mason Roberts District Manager YMCA 8-1-2008 Copyright 2003-2008. Performance
More informationThe Case For Empathy. Understanding how emotions impact customer experiences. by JANET LEBLANC, Janet LeBlanc + Associates Inc.
The Case For Empathy Understanding how emotions impact customer experiences. by JANET LEBLANC, Janet LeBlanc + Associates Inc. ABOUT JANET LEBLANC + ASSOCIATES INC. A leading North American consulting
More informationTHE CUSTOMER SERVICE ATTRIBUTE INDEX
THE CUSTOMER SERVICE ATTRIBUTE INDEX Jane Doe Customer Service XYZ Corporation 7-22-2003 CRITICAL SUCCESS ATTRIBUTES ATTITUDE TOWARD OTHERS: To what extent does Jane tend to maintain a positive, open and
More informationHuman-centered eradication: A social science approach
Human-centered eradication: A social science approach Theresa Jones + Juliet Bedford, Anthrologica Benjamin Hickler, UNICEF SBCC Summit Nusa Dua, May 2018 WHAT DO WE MEAN BY HUMAN CENTERED? Increasing
More informationVISA to (W)hole Personal Leadership
VISA to (W)hole Personal Leadership This questionnaire uses VISA to help you explore your leadership style preference, and will provide you with your personal VISA leadership profile. Structure Action
More informationFive Benefits of Learning Your MBTI Type: By Melissa Stahl, Professional Development Consultant, Eton Institute
By Melissa Stahl, Professional Development Consultant, Eton Institute Each of us has our own rich story. Our sameness weaves us together while our differences can, if approached without appreciation or
More informationCOACH WORKPLACE REPORT. Jane Doe. Sample Report July 18, Copyright 2011 Multi-Health Systems Inc. All rights reserved.
COACH WORKPLACE REPORT Jane Doe Sample Report July 8, 0 Copyright 0 Multi-Health Systems Inc. All rights reserved. Response Style Explained Indicates the need for further examination possible validity
More informationReasons and Emotions that Guide Stakeholder s Decisions and Have an Impact on Corporate Reputation
Book Summaries Strategy Documents L16/2015 Reasons and Decisions and Why is it easier to trust certain companies and people rather than others? How can trust be built through our beliefs? How are emotions
More informationFROM CHANGING ATTITUDES TO SHAPING BEHAVIOUR: THE RISE OF BEHAVIOURAL SCIENCE
FROM CHANGING ATTITUDES TO SHAPING BEHAVIOUR: THE RISE OF BEHAVIOURAL SCIENCE STEPHEN DONAJGRODZKI JUNE 2016 1 2015 Ipsos. CONSUMERS ARE PEOPLE CONSUMPTION IS A BEHAVIOUR 2 2015 Ipsos. BEHAVIOUR IS DRIVEN
More informationMyers-Briggs: Understanding Personality Type and Communication
+ Myers-Briggs: Understanding Personality Type and Communication Franklin Trimm, MD University of South Alabama Marsha Anderson, MD University of Colorado School of Medicine + Communication Communication
More informationSpiritual, Moral, Social and Cultural Development Policy
Spiritual, Moral, Social and Cultural Development Policy 1. At Osmani, we value: 1. Difference and respect each other 2. Health and Wellbeing 3. High aspirations and enjoyment of learning 4. Honest feedback
More informationHumanizing X: Joy in Work 1
Humanizing X: Joy in Work 1 Humanizing X: Joy & Empathy at Work Humanizing X: Joy in Work 2 Joy is one of health care s greatest assets. Why joy in work? And why now? Joy is a connection to meaning, purpose,
More informationCATALYSTS DRIVING SUCCESSFUL DECISIONS IN LIFE SCIENCES QUALITATIVE RESEARCH THROUGH A BEHAVIORAL ECONOMIC LENS
CATALYSTS DRIVING SUCCESSFUL DECISIONS IN LIFE SCIENCES QUALITATIVE RESEARCH THROUGH A BEHAVIORAL ECONOMIC LENS JEANETTE HODGSON & SARAH SMITH DECEMBER 2017 QUALITATIVE RESEARCH THROUGH A BEHAVIORAL ECONOMIC
More informationEMOTIONAL INTELLIGENCE QUESTIONNAIRE
EMOTIONAL INTELLIGENCE QUESTIONNAIRE Personal Report JOHN SMITH 2017 MySkillsProfile. All rights reserved. Introduction The EIQ16 measures aspects of your emotional intelligence by asking you questions
More informationUnderstanding Diversity. National Diversity Training Seminar
Understanding Diversity National Diversity Training Seminar Objective Participants will understand the language and imagery of diversity. Understand what diversity is and isn t and its importance to the
More informationBeing a Coach of Impact. Skye Eddy Bruce SoccerParenting.com
Being a Coach of Impact Skye Eddy Bruce SoccerParenting.com My story a social mission to improve youth soccer culture. What is your why? Dear Coach: PLEASE don t forget the impact you have on my child
More informationFeeling. Thinking. My Result: My Result: My Result: My Result:
Source of Energy [P]erception of Info [J]udgment of Info External Lifestyle Where You Process How You Inform How You Make How Others See Your Decision-Making Extraverted intuitive Feeling Judging Introvert
More informationSound Off DR. GOOGLE S ROLE IN PRE-DIAGNOSIS THROUGH TREATMENT. Ipsos SMX. June 2014
Sound Off DR. GOOGLE S ROLE IN PRE-DIAGNOSIS THROUGH TREATMENT June 2014 Ipsos SMX : Sound bits (of advice) and bites (of research) from Ipsos SMX Ipsos social media research division, dedicated to providing
More informationThe Six Thinking Hats
The Six Thinking Hats Make Winning Presentations Run Effective Meetings Steve Carr support@twocarrs.com @theothercarr www.twocarrs.com/scarr 1 Your Typical Planning Meeting That went well 2 Why are meetings
More informationTHE EMOTIONAL INTELLIGENCE ATTRIBUTE INDEX
THE EMOTIONAL INTELLIGENCE ATTRIBUTE INDEX "He who knows others is learned He who knows himself is wise" Lao Tse Jerry Doe Financial Analyst XYZ Corporation 7-11-2003 THE EMOTIONAL INTELLIGENCE ATTRIBUTE
More informationCAN T WE ALL JUST GET ALONG?
CAN T WE ALL JUST GET ALONG? Using the Myers-Briggs Type Indicator to Improve Workplace Relations Sara Vancil and Janet Dodson, Fall 2013 RMASFAA Preferences Can you sign your name? What is a preference?
More informationMyers/Briggs Personality, Inventory Description in Workplace Communication
Myers/Briggs Personality, Inventory Description in Workplace Communication Effects of Preferences in Work Situations EXTRAVERSION INTROVERSION LIKE VARIETY AND ACTION LIKE QUIET FOR CONCENTRATION OFTEN
More informationCreative Thinking Styles
Creative Thinking Styles Creativity in 4 Dimensions Rules & Facts Spontaneity Organise Integrate An Integral Approach To Personal and Professional Evolution Most people in business today understand that
More information360 Degree Feedback Report
360 Degree Feedback Report Facts Coaching 360 Feedback Report Date Created : Wednesday 20th March 2013 Contributions Self 1 Coachee 1 Contents Introduction------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------4
More informationFavorite world: Do you prefer to focus on the outer world or on your own inner world? This is called Extraversion (E) or Introversion (I).
Myers-Briggs Type Indicator Personality Inventory Information Directions: Read the information below on the Myers-Briggs Type Indicator. Take the test at the following website to see what letters you are.
More informationC. Identify gender differences in communication. 9. Men and women communicate in different ways, primarily because of socialization and status.
ORGANIZATIONAL BEHAVIOR: AN EXPERIENTIAL APPROACH EIGHTH EDITION Joyce S. Osland PART 2 CREATING EFFECTIVE WORK GROUPS Chapter 8 Interpersonal Communication OBJECTIVES: A. Understand the transactional
More informationThis is a large part of coaching presence as it helps create a special and strong bond between coach and client.
Page 1 Confidence People have presence when their outer behavior and appearance conveys confidence and authenticity and is in sync with their intent. It is about being comfortable and confident with who
More informationBRAIN CODING: How to unlock and unleash maximum potential! Page Braincodecorp.com
BRAIN CODING: How to unlock and unleash maximum potential! Page 0 BRAIN CODING: How to unlock and unleash maximum potential! FACTS: Better self-awareness creates better relationships Better relationships
More informationThe challenge. Objectives 5/16/2013. Building your influence as a safety leader
Building your influence as a safety leader Dr Craig Simpson President ORTalent Inc Objectives To explore the challenges you face in securing management commitment to safety To explore what works (and what
More informationNSERC, NSERC Aboriginal, Faculty of Science, Jack Prior and H.D Gesser Undergraduate Student Research Awards
NSERC, NSERC Aboriginal, Faculty of Science, Jack Prior and H.D Gesser Undergraduate Student Research Awards DEADLINE: Friday, January 19, 2018 1st, 2nd, 3rd and 4th year Science undergraduate students..
More informationMyers-Briggs Type Indicator Interpretive Report
Interpretive Report Report prepared for JANE SAMPLE March 22, 2005 CPP, Inc. 800-624-1765 www.cpp.com Interpretive Report Page 1 Introduction This report is designed to help you understand your results
More informationMath-to-Industry Boot Camp June 21, EMPLOYEE STRATEGIES
Math-to-Industry Boot Camp June 21, 2017 EMPLOYEE STRATEGIES team@esinc.mn Objectives 1. Self Awareness 2. Team Awareness Agenda 1. MBTI Results & Debrief 2. Leading with an Innovative Mindset 3. Develop
More informationArticle on Recovery Dialogues by Dan Fisher, Steve Goldman and Sabine Tibbetts
Article on Recovery Dialogues by Dan Fisher, Steve Goldman and Sabine Tibbetts Introduction: By recovery dialogue we mean using the principles and practices of dialogue to facilitate consumers and providers
More informationClient Care Counseling Critique Assignment Osteoporosis
Client Care Counseling Critique Assignment Osteoporosis 1. Describe the counselling approach or aspects of different approaches used by the counsellor. Would a different approach have been more appropriate
More informationEmotional Intelligence
Emotional Intelligence 1 Emotional Intelligence Emotional intelligence is your ability to recognize & understand emotions in yourself and others, and your ability to use this awareness to manage your behavior
More informationWhat is Positive Psychology An eight year old movement in psychology which focuses on enhancement of well-being - not fixing pathology:
Being Skills Agenda What is positive psychology What is coaching psychology Character strengths Explore being skills Coaching demo to work on a being skill How can you use a character strength to improve
More informationLeadership Beyond Reason
1-Values... 2 2-Thoughts... 2 Cognitive Style... 2 Orientation to Reality... 2 Holding Opposing Thoughts... 2 Adapting to New Realities... 2 Intuition... 2 Creativity... 3 Cognitive Distortions... 3 Observe
More informationBehavior Style: Self Assessment Report
SAMPLE USER Behavior Style: Self Assessment Report Prepared for: Sample User 8/25/2011 TABLE OF CONTENTS» Behavior Style Online Profile 4» Behavior Versus Personality 5» What is Behavior Style? 6» People
More informationSimple Pure Whole TM Wellness
2016 Jennifer Weinberg No part of this book, program or related materials and resources may be reproduced in any form or by any electronic or mechanical means, including information storage and retrieval
More informationThe Scorpion & the Frog. Expect the Unexpected: The Critical Things That You Must Know About Your Stakeholders
The Scorpion & the Frog Expect the Unexpected: The Critical Things That You Must Know About Your Stakeholders Lessons NOT Learnt The Scorpion and the Frog A scorpion and a frog meet on the bank of a stream
More informationDeveloping Highly Effective People
Developing Highly Effective People Multiple factors determine the overall effectiveness of an individual and, although they are essential to success, very few methods of evaluation in use today address
More informationPersonality of Process
Personality of Process Mansoor Styer Personality of Process Personality Process (ITIL Problem Management) Scenario Argument: Personality can affect process Where to from here? Personality? Personality
More informationUnderstanding Diversity
Cedarville University DigitalCommons@Cedarville Education Faculty Presentations School of Education 4-11-2016 Understanding Diversity Timothy L. Heaton Cedarville University, heatont@cedarville.edu Follow
More informationLeadership Skills. Chapter 4
Leadership Skills Chapter 4 This multimedia product and its contents are protected under copyright law. The following are prohibited by law: any public performance or display, including transmission of
More informationMy Notebook. A space for your private thoughts.
My Notebook A space for your private thoughts. 2 Ground rules: 1. Listen respectfully. 2. Speak your truth. And honor other people s truth. 3. If your conversations get off track, pause and restart. Say
More informationCollaboration VALUE STATEMENT
VALUE STATEMENT We believe we are stronger when we work together. OUR COMMITMENT The Waterloo Region Crime Prevention Council (WRCPC) is committed to mobilizing the efforts of community in reducing and
More informationHuman Systems Institute, Inc
System Dynamics in Conflict Management Negotiation and Mediation Constellations By Eelco de Geus Dealing with conflict and finding acceptable solutions for party's that are involved in conflict means dealing
More informationEMPATHY IN THE WORKPLACE
EMPATHY IN THE WORKPLACE Presented by: Joe Brummer Community Mediation, Inc. WHAT IS EMPATHY? The ability to: 1.) recognize and understand another s emotions without feeling those emotions yourself
More informationAchieving Performance Excellence Using Emotional Intelligence
Achieving Performance Excellence Using Emotional Intelligence Page 1 of 9 Why Attend The performance of individuals is important as it determines the individuals success and the survival of the organization.
More informationGROUP REPORT. Insert Personalized Title SAMPLE. Assessments Completed Between: December 18, 2013 and December 20, 2013
GROUP REPORT Insert Personalized Title SAMPLE Assessments Completed Between: December 18, 2013 and December 20, 2013 Report Generated on: January 13, 2014 Total in Group: 10 fellipelli.com.br EQ-i 2.0
More informationLeading with Emotional Intelligence. Courtney Holladay, PhD Executive Director
Leading with Emotional Intelligence Courtney Holladay, PhD Executive Director Your Role Model Think of a leader, in your current work environment, who demonstrated Emotional Intelligence during a particular
More informationEmotional Quotient. Stacy Sample. Technical Sales ABC Corporation
Emotional Quotient Technical Sales ABC Corporation 9-14-2015 Shawn Kent Hayashi, CPBA & CPVA Introduction The Emotional Quotient report looks at a person's emotional intelligence, which is the ability
More informationNHS Institute for Innovation and Improvement All rights reserved.
Film: Introduction The ebd approach a service improvement methodology Before we start, a quick survey How satisfied were you with the information you received prior to this event? A B C D E Very Good Very
More informationGracious Space as a Framework For Change
For Change Gracious Space is a container for change. It is a crucible into which you can put the most pressing issue, conflict, culture change, strategic planning process or other dynamic change process.
More informationWhy Human-Centered Design Matters
Reading Review: Article Why Human-Centered Design Matters -Dave Thomsen, Wanderful Media HUMAN CENTERED DESIGN a human-centered approach fuels the creation of products that resonate more deeply with an
More informationEnhancing Support for Special Populations through Understanding Neurodiversity
Enhancing Support for Special Populations through Understanding Neurodiversity Dr. Ann P. McMahon annpmcmahon@gmail.com Custom K 12 Engineering customk 12engineering.com Select a puzzle from the container
More informationWhy Coaching Clients Give Up
Coaching for Leadership, Volume II Why Coaching Clients Give Up And How Effective Goal Setting Can Make a Positive Difference by Marshall Goldsmith and Kelly Goldsmith A review of research on goal-setting
More informationUsing EQ for Effective Communication Skills
Using EQ for Effective Communication Skills Tips for the webinar Training Industry Sarah Turner Consultant The Faurote Group Predictors of Success Dedication Passion Confidence Drive Positive Attitude
More informationI can extend my understanding of myself and others through experiences. (Big Idea(s) from above)
MODULE 1 Module Essential Question I can extend my understanding of myself and others through experiences. Who am I? Am I the same in different contexts? Who do I want to be? Common language exists that
More informationDefining principles of Strategic family therapy
Roselyne Kattar Psychologist and coach http://www.coaching-kattar.com 1 Defining principles of Strategic family therapy Strategic therapy focuses on present observable behavioral interaction and uses deliberate
More informationBEHAVIORAL DIFFERENCES TIP SHEET Karlene Belyea, MBA
BEHAVIORAL DIFFERENCES TIP SHEET Karlene Belyea, MBA www.karlenebelyea.com Research shows that having a positive work team leads to: 31% higher productivity 37% higher sales 3 times higher creativity 23%
More informationA Risk Approach to Informing the Public
Food Safety: A Risk Approach to Informing the Public David Schmidt Senior Vice President, Food Safety and Global Relations International Food Information Council (IFIC) International Food Information Council
More informationGlobal&Journal&of&Community&Psychology&Practice&
Global&Journal&of&Community&Psychology&Practice& Volume 2, Issue 2 December 2011 Tearless Logic Model Ashlee D. Lien, Justin P. Greenleaf, Michael K. Lemke, Sharon M. Hakim, Nathan P. Swink, Rosemary Wright,
More informationChoosing Life: Empowerment, Action, Results! CLEAR Menu Sessions. Health Care 3: Partnering In My Care and Treatment
Choosing Life: Empowerment, Action, Results! CLEAR Menu Sessions Health Care 3: Partnering In My Care and Treatment This page intentionally left blank. Session Aims: Partnering In My Care and Treatment
More informationEmotional Quotient. Andrew Doe. Test Job Acme Acme Test Slogan Acme Company N. Pacesetter Way
Emotional Quotient Test Job Acme 2-16-2018 Acme Test Slogan test@reportengine.com Introduction The Emotional Quotient report looks at a person's emotional intelligence, which is the ability to sense, understand
More informationPositive Education at GSLC Activities to explore character strengths at home
Positive Education at GSLC Activities to explore character strengths at home Parents of students in Years 6-12 can model and encourage their children by completing the VIA survey and sharing their responses
More informationInterviewing, or MI. Bear in mind that this is an introductory training. As
Motivational Interviewing Module 2 Slide Transcript Slide 1 In this module, you will be introduced to the basics of Motivational Interviewing, or MI. Bear in mind that this is an introductory training.
More information8 STEPS TO A NEW IDENTITY
8 STEPS TO A NEW IDENTITY HOW TO POSITION & REPOSITION BRANDS INTELLIGENCE 8 STEPS TO A NEW IDENTITY HOW TO POSITION & REPOSITION BRANDS 1 2 3 4 5 6 7 8 Stakeholder insight Create a map of the category
More informationSMART DUBAI HAPPINESS AGENDA
SMART DUBAI HAPPINESS AGENDA ELEVATING HAPPINESS DUBAI S CITY TRANSFORMATION WITH HAPPINESS AT ITS CORE The city s transformation plan, while fuelled by technology, must demonstrate focused impact on happiness
More informationINTERPRETIVE REPORT FOR ORGANIZATIONS
INTERPRETIVE REPORT FOR ORGANIZATIONS Prepared for September 7, 2017 Interpreted by Kevin Consultant ABC Consulting Developed by Sandra Krebs Hirsh Jean M. Kummerow CPP, Inc. 800.624.1765 www.cpp.com Myers-Briggs
More informationdraft Big Five 03/13/ HFM
participant client HFM 03/13/201 This report was generated by the HFMtalentindex Online Assessment system. The data in this report are based on the answers given by the participant on one or more psychological
More informationTHE 5-MINUTE PERSONALITY TEST L O G B
THE 5-MINUTE PERSONALITY TEST Below are ten horizontal lines with four words on each line, one in each column. In each line, put the number 4 next to the word that best describes you in that line; a 3
More informationMeasuring mathematics anxiety: Paper 2 - Constructing and validating the measure. Rob Cavanagh Len Sparrow Curtin University
Measuring mathematics anxiety: Paper 2 - Constructing and validating the measure Rob Cavanagh Len Sparrow Curtin University R.Cavanagh@curtin.edu.au Abstract The study sought to measure mathematics anxiety
More informationThe Six Modes of Decision- Making
The Six Modes of Decision- Making By Richard Barrett The process of decision-making There are four stages involved in decision-making data gathering, information processing, meaning-making, and decision-making,
More informationLeveraging the Power of Emotional Intelligence. Presented By: Jen Shirkani
Leveraging the Power of Emotional Intelligence Presented By: Jen Shirkani Most often, success or failure in a job comes down to how we manage ourselves and how well we manage relationships with coworkers
More informationSo we all know that Behavioural Economics is all about cognitive biases but the word cognitive is really a misnomer because it suggests something
So we all know that Behavioural Economics is all about cognitive biases but the word cognitive is really a misnomer because it suggests something rational is going on, at the conscious level. The reality
More informationThe Conference That Counts! March, 2018
The Conference That Counts! March, 2018 Statistics, Definitions, & Theories The Audit Process Getting it Wrong Practice & Application Some Numbers You Should Know Objectivity Analysis Interpretation Reflection
More informationSetting the Emotional Tone:
Setting the Emotional Tone: Managing Emotional Culture in the Library Jason Martin Walker Library, Middle Tennessee State University jason.martin@mtsu.edu About Me Associate Dean, Walker Library, MTSU
More informationMOTIVATIONAL INTERVIEWING
MOTIVATIONAL INTERVIEWING Facilitating Behaviour Change Dr Kate Hall MCCLP MAPS Senior Lecturer in Addiction and Mental Health School of Psychology, Faculty of Health, Deakin University. Lead, Treatment
More informationCONCEPTS GUIDE. Improving Personal Effectiveness With Versatility
CONCEPTS GUIDE Improving Personal Effectiveness With Versatility TABLE OF CONTENTS PAGE Introduction...1 The SOCIAL STYLE MODEL TM...1 Where Did Your Style Come From?...1 SOCIAL STYLE and Versatility Work...
More informationEMOTIONAL INTELLIGENCE TEST-R
We thank you for taking the test and for your support and participation. Your report is presented in multiple sections as given below: Menu Indicators Indicators specific to the test Personalized analysis
More informationMaps and Models & Why They Matter
Maps and Models & Why They Matter An Introduction to NLP Part 1: The Premise by Charles Faulkner Maps and Models & Why They Matter An Introduction to NLP Part 1: The Premise by Charles Faulkner The Map
More informationTHE LEADERSHIP/MANAGEMENT ATTRIBUTE INDEX
THE LEADERSHIP/MANAGEMENT ATTRIBUTE INDEX Susan Sample VP Operations 3-9-2004 Improving Communications & Performance through Behavioral Analysis Copyright 2003-2004. Innermetrix. INTRODUCTION The Attribute
More informationNicole Hofman onecard Officer Sheridan College Ontario, Canada
Nicole Hofman onecard Officer Sheridan College Ontario, Canada Nicole.Hofman1@SheridanCollege.ca Objectives - Understanding Yourself & Your Team How to better understand your staff How to better understand
More informationPersonal Talent Skills Inventory
Personal Talent Skills Inventory Sales Version Inside Sales Sample Co. 5-30-2013 Introduction Research suggests that the most effective people are those who understand themselves, both their strengths
More informationInvesting in Ourselves Cause The Way We re Working Isn t Working
Investing in Ourselves Cause The Way We re Working Isn t Working Hi, My Name is Shannon and I am a mother I am a partner I am a daughter & granddaughter I am a sister I am a friend I am a colleague I am
More informationHelpful Hint: Outline the Two Perspectives for participants.
1 2 Helpful Hint: Outline the Two Perspectives for participants. 3 Helpful Hint: Outline the Two Perspectives for participants. 4 Helpful Hint: Outline the Two Perspectives for participants. 5 Find the
More informationHabits & Goals Discovery & Assessment. What kind of person do I want my child to grow up to be? How do I react to my child most often?
Habits & Goals Discovery & Assessment How do I react to my child most often? What kind of person do I want my child to grow up to be? Focus on the Relationship Conscious Communication Practice Use these
More informationCOACHING I 7. CORE COMPETENCIES
COACHING I 7. CORE COMPETENCIES 7.1. What are the Core Competencies? The following eleven core coaching competencies were developed to support greater understanding about the skills and approaches used
More informationON STRESS AND ANXIETY IN PROJECTS. Claudia Brandt, next level consulting SA
ON STRESS AND ANXIETY IN PROJECTS Brandt, next level consulting SA THE GOAL OF THIS TALK Understanding what stress and anxiety mean to different people and dealing with it in real life. Concentrating on
More informationResilience in the RTW Context
Resilience in the RTW Context Fred Cicchini Chief Operations Manager Injury Treatment This presentation has been prepared for the Actuaries Institute 2013 Injury Schemes Seminar. The Institute Council
More information