Facts about Zurich Claims. Zurich Life Risk

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1 acts about Zurich Claims Zurich Life Risk

2 A closer look at the claims Income Protection claims sample extract started Cause Occupation Duration (days) Initial monthly benefit Benefits paid to date 2 4 ractured left ankle Cement renderer 59 $2,2 $4, Hyperemisis gravidum Accountant 150 $,125 $17, Hodgkins lymphoma Adviser 178 $6,750 $42, Burkitts lymphoma Dentist 150 $11,250 $46,740 5 ractured right femur Self employed tiler 211 $4,101 $0, Depression Real estate agent 4 $15,562 $,098 4 Hyperemesis gravidarum Clinical psychologist 61 $5,654 $11, ractured left clavicle Osteopath 106 $4,774 $17, Generalized anxiety disorder Project engineer 272 $9,842 $89, Cardiac arrest Chief financial officer 95 $4,870 $71,7 9 5 Carpel tunnel syndrome Plasterer 89 $4,482 $1, Adjustment disorder Piping engineer 22 $6,669 $54, Depression General manager 27 $2,926 $44, Bilateral tennis elbow Plumber/Roofer 0 $5,188 $54, Head fracture IT consultant 242 $9,769 $41, racture right midfoot Doctor general pracitioner 216 $4,16 $11, Prostate cancer Glazier 241 $4,462 $7, L5 disc prolapse Bobcat operator 108 $,690 $1, Acute myeloid leukaemia Head of technology 76 $12,449 $4, otor vehicle accident School teacher 272 $4,120 $8, Osteosarcoma Operations manager 64 $,746 $52, Anxiety and depression Project manager and consultant 0 $8,171 $49,615 5 yxoid liposarcoma anager engineering 119 $10,640 $87, Rectal adenocarcinoma lorist 18 $2,7 $15, Liver cancer Psychiatrist 60 $11,766 $24, Non-hodgkins lymphoma uneral director 21 $5,099 $40, ractured left hip Painter and decorator 285 $1,686 $19, Carpel tunnel syndrome Plastic surgeon 18 $2,185 $4, Degenerative disc and joint disease Bricklayer 201 $2,895 $16,557

3 Trauma claims sample extract started Cause Benefit 29 4 Benign brain tumour $156, Stroke $79, Lung/Respiratory cancer $0,876 9 Diabetes mellitus $551, Cardiomyopathy $1,215, Thyroid/Glandular cancer $1,050,000 4 Heart attack $85, Breast cancer $82, Prostate cancer $289, yocardial infarction $1,267, ultiple sclerosis $271, Heart attack $82, Breast cancer $110, Coronary artery bypass surgery $167, Leukaemia $255, Cervical cancer $155, Parkinson s disease $106, otor neurone disease $21, esothelioma (asbestos cancer) $20, Stroke $64, Skin cancer (melanoma) $110, Ovarian cancer $157, Bowel cancer $298, Prostate cancer $204, Ischaemic heart disease $171, Coronary artery bypass surgery $28, Angioplasty $525,000

4 What type of traumas do our male customers claim for? 1 8% % % 5% 6% 24% Cancer Heart attack Coronary Artery Bypass Angioplasty Heart valve replacement Stroke Other 51% ACT Average age for trauma claim, males = 50 What type of traumas do our female customers claim for? 1 4% 2% 2% % 9% Cancer Stroke Heart attack Parkinsons disease uscular distrophy Other 80% ACT Average age for trauma claim, female = 4 TPD claims sample extract started Cause Benefit Depression $286, Amyotrophic lateral sclerosis $29, Back pain $261, alignant cancer $67, yeloma $115, ultiple myeloma $182, Hypertropic cardiomyopathy $164, Post traumatic stress disorder $24, Transient epileptic amnesia $255, Dementia $59,645

5 A customer focussed claims philosophy We realise that claim time is the moment of truth. Our starting assumption is that all claims are lodged for genuine reasons. We look for ways to pay claims, not ways to deny them. Claims acts How much does Zurich typically pay-out in a year? or the 201 calendar year Zurich paid out a total of $89.7m in lump sum and income protection claims. Lump Sum Benefits Paid 1st January 1 December 201 $25,969,958 (122 claims) $4,465,25 (0 claims) $9,645,949 (1 claims) Death TPD Trauma ACT Total amount of Income Replacement benefits paid out by Zurich in the 201 calendar year was $19,629,96 ACT Zurich Australia is part of the Zurich Insurance Group, which employs more than 60,000 people in 170 countries. Globally, Zurich paid over $9 billion in life claims for the 201 calendar year* * Source: Zurich inancial Services Group 201 Annual Report. Global life claims include maturities, surrenders, death and disability claims, and changes in reserves for future policyholder benefits.

6 To find out more, talk to your Zurich risk specialist Business Development anager on ZU11727 V7 0/14 SWIN Death claims sample extract started 26 5 Cause Benefit 7 Brain stroke $12,090 elanoma $15, otor neurone disease $68, ultiple injuries $402, Septic shock $262, otor neurone disease $17, ultiple injuries $46, etastatic pancreatic cancer $281, Cardiopulmonary arrest $156, Car accident - multiple injuries $26, Head injury $62, Acute myeloid leukaemia $1,595, Brain tumour $2,000, Breast cancer $157, etastatic colorectal cancer $1,215, Bifrontal butterfly glioblastoma $2,029, Coronary artery disease $420, Cardiac arrest $14, Respiratory failure $160, Ovarian cancer $19, Pancreatic cancer $202, elanoma $148, Nephrotic syndrome $497, Respiratory failure $12, Cardiorespiratory arrest $105, Cardiopulmonary $156,16 Important information: This general information does not take into account the personal circumstances, financial situation or needs of any person. This publication is intended for the general information of licensed financial advisers only and is dated 1 arch The information collected is given in good faith and is derived from sources believed to be accurate as at this date, which may be subject to change. Unless otherwise shown, figures are drawn from Zurich Claims experience and It should not be considered to be a comprehensive statement on any matter and should not be relied on as such. You should consider the relevant Product Disclosure Statement (PDS) issued by Zurich Australia Limited (Zurich) when making decisions about Zurich financial products. The PDS is available from licensed financial advisers or by contacting Zurich. 1. Based on analysis of Zurich trauma claims paid Zurich Australia Limited ABN , ASLN Blue Street North Sydney NSW 2060 Zurich Service Centre Client Enquiries:

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