Action Planning. Training Guidelines and Procedures. Training Etiquette and Philosophy

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1 Training Guidelines and Procedures Training Etiquette and Philosophy Attending training sessions is part of your work at People Incorporated. As such, standard work protocol is expected, including arriving on time, as well as using direct and respectful communication and a team approach to working together to solve problems and brainstorm solutions. Sessions are designed to be as interactive as possible to aid the retention of material. As the curriculum is developed further, the website will list resources for each session; you are encouraged to access as many of these resources as possible before class. Time in class can then be spent practicing new skills rather than passively receiving information. During sessions the trainer s role is to present information and explain theory, but also to facilitate learning by providing participants the opportunity to practice new skills, engage in group discussion, and problem-solve client cases and scenarios. The trainer will suggest follow-up reading and web resources for further study, as well as offer recommendations regarding practice opportunities. As an active participant, it is part of your role to explore how to apply the material presented to your client caseload. Since learning is greatly impaired by distraction, and out of respect for the instructor and the other participants, we respectfully ask that you turn your cell phone to silent and refrain from texting during class. Please use the regular breaks to check voic s, etc. Also, consider not signing up for sessions at times when you are very likely to need to communicate with others (e.g., family or client issues) or be tired (e.g., after working a night shift). Action Planning Training sessions focus on your role and specific skills and interventions that you can try. As such, classes conclude with time for action planning. This is a document that you will fill out during the class asking you to take an idea or two from the session and make a plan to put it into action in your work. This tool, in addition to a post-test, is used by your supervisor or trainers in the future to help you transfer knowledge into practical solutions when working with our clients. American Sign Language Many of People Incorporated s classes are ASL interpreted. If you require the services of an interpreter, click on complete schedule at the top left of the training page of the website, then check the ASL interpreted box to see a complete list of all interpreted trainings. When you sign up, order a People Incorporated Staff Person ASL Interpreted ticket. Please do not sign up for an ASL ticket if you are not hard-of-hearing or deaf because those spots are reserved. Interpreters are cancelled no later than 72 hours before an interpreted class if no deaf or hard-ofhearing staff sign up for the session.

2 Certificates of Attendance A certificate of attendance will be issued to you if attend a training session in its entirety. The certificate will show the name of the training, the name and credentials of the presenter(s), whether or not the session meets the criteria for Social Work CEUs, the number of People Incorporated in-service training hours, and the signature of the presenter. Copies are sent to the program one for the staff files at the program, and one copy for your personal records. Please note that it is your responsibility to keep copies of your certificates for the purpose of CEU verification with the relevant licensing board. CEUs (Continuing Education Units) People Incorporated is a provider of CEUs for the Minnesota Board of Social Work. Not all trainings at administration qualify for CEUs under the Board s criteria, although many do. Check the website to see if a training session fulfills these criteria. If you hold a professional license (such as Social Work or Nursing, for example), it is your responsibility as the license holder to track the number of hours necessary to retain and renew your license, including renewal dates and procedures, as well as keeping records of your attendance at any trainings including those at People Incorporated. Curriculum Work with your Program Manager to develop a training plan based on your individual career development plan and your competency assessment indicators. In general, concentrate on the bottom of the pyramid before moving up. The foundational level is designed to be applicable for all employees at all times. The integration level is a closer look at how to integrate knowledge and the targeted application looks at specific interventions and applications.

3 Pyramid of trainings

4 * indicates class in development

5 First Aid and CPR It is the policy of People Incorporated that all staff complete a class in First Aid and CPR every 2 years from an accredited provider like Red Cross or American Heart Association. People Incorporated provides a 4-hour combo class (which includes an orientation to the use of AEDs) at least twice a month. In accordance with American Heart Association protocol, these classes are limited in size and tend to fill up quickly as a result. If a People Incorporated First Aid/CPR Combo class is not available before the renewal date on your card, it is your responsibility to find other classes that fulfill this requirement. Please check the Personnel Manual for up-to-date policies regarding reimbursement if you take classes from other vendors. You are responsible for tracking your due date on your completion card(s) and organizing your recertification as far ahead of time as possible. Lateness Please plan on arriving at trainings 10 minutes before the scheduled start time. If you are more than 15 minutes late you will not be allowed to join the session. Your supervisor will receive a record of attendance and will determine if disciplinary action is required with input from the HR Department as appropriate. Mandatory Trainings You are required to attend: Company Orientation (within 2 months of hire) Medication Administration (For all Med Passer positions before administering medications) Medication Administration Review (For all Med Passer positions year 2) Medication Administration Classes The People Incorporated Medication Administration Class is a foundational course in medication administration and People Incorporated s Corporate Medication Policy. If you administer meds to clients then you must complete this course first. If you have prior med training, please check in with your supervisor and the nurse who oversees med passing at your program. Your program will determine whether or not you need to take the class. All med classes are ASL interpreted. Interpreters are cancelled 72 hours before an interpreted class if no deaf or hard-of-hearing staff sign up for the session. The class is 7 hours 8:30am-4:30pm and is always held at the Administration Office. The last 2 hours of the session is a written (open-book) test with a passing grade of 90% followed by a practical test-out supervised by an Registered Nurse. Test marks with supporting comments will be ed to your supervisor and nurse within 2 working days. Certificates will be issued by the Training Manager when the tests are graded. The graded test and original certificate will be filed at the administration office and a copy of the test is sent to the program. If you do not pass the written test the first time, a 2nd similar test will be ed to your program for you to have another opportunity to pass. Complete the test and

6 send/fax it back to administration for the Training Manager to grade. Feel free to or call the Training Manager if you need to do a retake and need some guidance or have questions about the test or procedure. If you do not pass the test on the 2nd attempt, your supervisor will determine the next course of action. If you do not pass the written test after two attempts you are strongly advised to re-take the class. Severe Weather The People Incorporated Training Department does not want you to take unnecessary risks to get to a training when travel conditions are hazardous; therefore it is possible that trainings at administration may be cancelled when the weather is severe. If weather conditions are dangerous for travelling in your area or in St. Paul CALL PEOPLE INCORPORATED TRAINING HOTLINE The voice message at this number will detail any training cancellations. If you are not going to attend because of weather conditions, leave a voic at this number stating the session you were signed up for, your name, and your program. If a training session is cancelled, this information will show up on the website training page, so it is a good idea to check the website before you leave from home. Trainings will proceed as scheduled unless otherwise noted on the website or the above hotline voic . Cancellations made less than 48 hours before the training will not incur a program charge if it has been determined to be a severe weather day by the Training Manager. Registration 1. Seek approval from your program manager (training time is paid time) 2. Go to the training page of People Incorporated s website ( 3. Click on the date of the training session you want to sign up for. A box will appear click on Register now and follow the prompts. Put in your and a telephone number. 4. If you are deaf or hard-of-hearing and require an ASL interpreter, order an ASL ticket 5. If you are not deaf or hard-of-hearing, please do not order an ASL ticket; this will take a slot that has been saved for a deaf or hard-of-hearing person 6. You will get a confirmation when you sign up and a reminder a few days before the session

7 Wait list If the class is full when you sign up, you will have the option to be put on the waitlist. If a space opens up you will automatically receive an . You then have 24 hours to take this space by clicking on the link in the and following the prompts. If you do not reply to the within 24 hours, the space will automatically be offered to the next person on the waitlist. Location Some of our trainings are held at the Administration Office 317 York Avenue, St. Paul, MN Others are held at the Huss Ballroom, which is attached to our CD/MI treatment center Huss Recovery Services 2120 Park Avenue, Minneapolis, MN When you sign up online, please pay attention to the location. After you've clicked on the date of the session you want to attend, the next step is to click on "register". The next screen takes you to Eventbrite and there in front of you is a summary of the event. The title of the training will include the location. Also on the right of the screen there is a google map of the location with the full address. Please do not guess or listen to rumor about a training session's location. Check the website or call Margo Shedivy ( ) if you are unsure Televideo Many of People Incorporated s trainings may be able to be available in real time via televideo. Televideo equipment is located at DMHS/DSL in Minneapolis, CSDC (Apple Valley office), the Anoka Programs office, Huss Recovery Services, and Nancy Page Crisis and Stabilization Services. Please contact Russ Turner (russ.turner@peopleincorporated.org) as far ahead as possible if you d like to attend via televideo. Please note, staff from any People Incorporated programs can attend at any of the locations as long as it is arranged in advance. People Incorporated televideo is located at: ARCH th Avenue North, #108, Anoka MN CSDC th Street West, Suite 190, Apple Valley, MN DMHS/DSL 726 2nd Street NE, Minneapolis, MN Girard Avenue North, Minneapolis MN Nancy Page Crisis and Stabilization Services, 245 South Clifton Avenue, Minneapolis, MN 55403

8 Frequently Asked Questions Where s my certificate/ceus? The original certificate is filed here at the administration office. Two copies are forwarded to your program in due course; one for the program files and one for your records. Is this class good for CEUs? Check the website listing to see if the class offered meets the criteria for MN Board of Social Work CEUs. For other licensure, check your license requirements or the Training Manager (russ.turner@peopleincorporated.org). Which classes are ASL interpreted? Company Orientation and Medication Administration are always interpreted. Please check the website to see which other classes are interpreted. Is there food served? Snacks and coffee are always available as well as, juice, pop, and water at the Administration location. If the training is a full day session, a light lunch will be provided at the Administration location. What if I m late? Please plan on being here 10 minutes before class starts so that you can get settled and be ready for the start of class. If you are running late, please call ahead if at all possible to let the instructor know. If you are more than 15 minutes late you will not be allowed to join the session. It will be noted on the attendance record and reported to your program. Your Program Manager with input from the HR department will determine whether and what kind of disciplinary action is required. What if I m signed up for a class, but can t attend? If you need to cancel your attendance at a training session, use the link on your ticket information so that we can remove your name ( click here to contact the organizer ). Alternatively leave a voice message on the Training Hotline ( ). Please note that you must cancel your attendance a minimum of 48 hours ahead of the session. Failure to do this results in a $50 fine for your program, regardless of the situation or reason for non-attendance. What if I have to leave early? Let the instructor know at the start of class and plan to make your departure with as little disruption to the class as possible. Leaving early will be noted on the attendance sheet and reported to your program. Whether or not you can receive full credit for the class is at the discretion of the instructor/program manager. Are all the classes at administration? Most of the classes are at administration. If a class is at a different location, it will be clearly marked on the website. How do I find out what classes are available? Look at the website:

9 Who should I talk to if I have ideas about other trainings that could be offered? Russ Turner, Training Manager russ.turner@peopleincorporated.org What if I m sick? See FAQ What if I m signed up for a class and can t attend? What if the weather s bad? See Severe Weather My CPR card renewal date is coming up and the classes are full, what should I do? Make sure you make a note of your renewal due date and plan to renew it before it expires. This class is in high demand as we have a significant number of employees and we can only offer it a certain number of times with limits on attendance put on us by the American Heart Association. If your card will expire before you can take a class with us you can put your name on a waiting list for our classes in case someone cancels, or find an accredited class in the community. See your Personnel Handbook for the policy on reimbursement.