Annual Review Together with Deaf People; creating a better future

Transcription

1 Annual Review 2012 Together with Deaf People; creating a better future Patron: Her Majesty The Queen. Founded Registered Charity No A company limited by guarantee registered in England No Royal Association for Deaf people 1

2 Our Vision: Together with Deaf people; creating a better future Welcome Our Mission: We promote equality for Deaf people through the provision of accessible services Our Values: We... Take the time to understand what matters to Deaf people Respect Deaf language, identity, community, heritage, and diversity Develop services and partnerships that Deaf people need Acknowledge the contributions our staff and volunteers make Always deliver on our promises Promote continuous improvement in all we do Communicate clearly Are honest with ourselves and our stakeholders Our Children, Families and Youth team have continued to provide a wide and varied programme of activities As the Chief Executive of the Royal Association for Deaf people, I am delighted to share our Annual Review with you. It has been an exciting year for us; we started by developing our new strategic plan for 2012 to 2017 which has two key themes: Delivering services for Deaf people Developing partnerships to maximise our future sustainability I am pleased to report that we have made some excellent progress already in relation to delivering our strategic plan. We have developed a partnership with Deaf Connections, a similar organisation based in Glasgow. We are also working closely with Sonus in Southampton and Deaf Direct in Worcestershire. During the forthcoming year, we will provide a CEO function and a finance service to Deaf Connections and together we have a challenging vision to grow this partnership. We provide back office finance support to two other organisations. Our finance team have risen to the challenge and are delivering great things for our customers. 2 3

3 Welcome Our Advocacy, Information, Advice and Guidance, and Employment services continue to flourish and we have developed some important partnerships over the last year. In relation to advocacy alone, we have supported over 400 cases. The Children, Youth and Families team make a real difference to the people they work with and have continued to provide a wide and varied programme of activities for children, young people and their families. Our Communication Services team (RAD Interpreting) have continued to provide excellent community based services, across a wide range of settings and maintained links with local Deaf communities through Interpreting Roadshows. During the past year, they fulfilled 4501 communication support bookings. RAD Deaf Law Centre (formerly Legal Services) team continued to enable Deaf people to access legal advice online in BSL via webcam, through the BSL Advice Online Project funded by the Legal Services Commission. 120 clients were assessed for legal aid and 111 clients were provided with specialist advice. Our Social Care team has done great work supporting people to live as independently as possible, providing support to Deaf carers and helping Deaf people to plan the kind of service that they would like to receive when they are older. I am proud of all of our teams; they have all worked exceptionally hard to deliver our services during the past year. Our client facing teams have worked relentlessly to maintain existing contracts and seek new opportunities for growth and development but this wouldn t be possible without the hard work and dedication of our support service teams. We have seen financial growth in some of our key business areas (Advice, Advocacy and Employment 26% and Social care 10%). We look forward to the forthcoming year; financially we know we are operating in a tough climate. However, we remain confident about our Students learning how to prepare for a job interview ability to deliver. We have a forward thinking, supportive and challenging board of trustees, a strong senior management team and hard working, dedicated staff and volunteers. We have also developed important partnerships; together we are stronger. We look forward to 2012/13 with passion and enthusiasm; we will deliver services that meet the needs of Deaf people. Together with Deaf People; creating a better future. Dr Jan Sheldon Chief Executive Cover photo: Participants on an employment skills workshop 4 5

4 Advocacy Our Objectives Increase understanding of the value of specialist Deaf advocacy services. Continually improve our service through the achievement of a quality standard and professional development of the team. Case Study - Domestic Violence At a meeting with an advocate, Kelly* explained that she was suffering violence and abuse at home. The advocate explained that domestic violence is not acceptable and discussed her options. She was scared, vulnerable and feared for her safety if she reported the violence to the police. The advocate was able to reassure Kelly and accompanied her to the police station to report the incidents of violence. When the police explained that they would have no alternative but to arrest her partner; she was fearful of repercussions. She was so scared, she dropped the charges. What is advocacy? Advocates take action to support people to make informed choices, secure their rights, represent their needs and obtain services. Advocates speak up for people and/or encourage individuals to speak up for themselves. We believe that Deaf people should have access to advocacy in their first language; sign language. All our advocates are either Deaf themselves or fluent in sign language and are able to adjust their communication to meet the needs of our clients. What we have achieved Continued to develop key partnerships and alliances with other organisations in order to improve funding prospects and increase advocacy provision. Advocate, Louise Tang (right) supporting a client in the community Supported two advocates to achieve their advocacy qualification. Advocated for two clients in Kent through spot purchase funding. Secured six months funding to deliver citizen and group advocacy in Essex. The next day, Kelly informed the advocate that her partner had been violent to her the previous evening. The advocate accompanied Kelly to the police station and supported her to make a formal statement, ensuring an interpreter was present throughout the process and that the pace and level met her needs. Following the police interview, the advocate engaged with a specialist domestic violence organisation to co-support Kelly. Some time later, Kelly decided she wanted to make every effort to rebuild her relationship, so with RAD s support the couple sought help from Deaf Hope; an organisation working specifically with sufferers of domestic violence. They are now rebuilding their relationship. Kelly understands that violence in the home isn t acceptable and she has learned how to speak up for herself; information and support has improved her confidence and the ability to live in a safe relationship. * name has been changed Aims for 2012/13 Achieve the advocacy quality standard: QPM. Retain Essex funding through collaborative work with other providers in the county. Prepare to replace BME London Councils funding by engaging with 20% of boroughs where client base is at its highest. Continue to develop strong partnerships in order to expand our geographical reach across London and other parts of the South East/East of England. 6 7

5 Children, Youth and Families Our Objectives Support families with a D/deaf parent or child by providing information, family events and support groups. Enable D/deaf children to access mainstream activities, giving parents a short break from their caring role. Organise youth-led activities for young D/deaf people which provide them with the skills, knowledge and confidence they need to progress into adulthood. Recruit and train volunteers to support families and D/deaf children at various activities and workshops. What we have achieved Held our first ever Experience Day in September 2011; so that families could see the work we do, give feedback and offer ideas for new projects and support. Following feedback from families, we held our first ever Families Residential Weekend with 10 families taking part in a range of adventurous activities at Bradwell Outdoor Centre in Essex. Launched the Green Lanes Deaf Youth Club in partnership with Remark! Community and with support from St John s Deaf Club. Provided the region s first ever Business Enterprise Course aimed at young D/deaf people in partnership with the Prince s Trust; giving them the skills and knowledge they would need to become self-employed. Successfully implemented and piloted the use of an online booking system for RAD Children, Youth and Families Service events; which will be available for an increasing number of events over the coming year, making booking events much easier for families. Continued to develop our partnership work with a range of organisations, including National Deaf Children Society (NDCS) who have trained our staff to deliver the NDCS Family Sign Language Curriculum. In partnership with the Spanish Deaf association, ASPANPAL, we held an exchange where eight D/deaf young people from England took part in eight days of activities with eight young D/deaf people in Murcia, Spain. During the year, 65 families have taken part in our Family Events and 120 D/deaf children and young people benefitted from our projects, with a total of over 750 individual hours of support delivered. A young boy enjoys fishing at Jimmy s Farm during a family event Aims for 2012/13 Set-up a new monthly Family Support Group to support 10 families, providing peer support, information sessions and workshops on a range of topics such as accessing benefits and talks from local services. Pilot Family Sign Language Courses with 5 families in Essex based on the NDCS Family Sign Language curriculum. Increase the number of opportunities for young D/deaf people to participate in sporting activities and launch another Deaf Youth Club. 8 9

6 Children, Youth and Families Spotlight on Chelmsford Full Potential Club Aimed at young D/deaf people aged years old, the Chelmsford Full Potential Club is funded by Essex County Council s Me Time short breaks service and provides monthly term time sessions plus school holiday activities. The club is open to all young D/deaf people and their friends, regardless of whether they rely on sign language to communicate. Youth Worker, Julie Cartey is responsible for developing and running the club sessions in partnership with Essex Integrated Youth Service. A child of deaf adults herself, Julie is passionate that young people are provided with opportunities to improve their skills and prepare themselves for adulthood. Young D/deaf people enjoying a cooking challenge at Chelmsford Full Potential Club In November 2011, in partnership with Essex Integrated Youth Service, Julie launched Project Me enabling young people to take part in accredited Open College Network (OCN) courses to achieve a better understanding of life skills. The fun and educational qualifications cover subjects such as Food and Drink, Career Development and Budgeting Skills. Members of the Essex Deaf Youth Committee (formed to help steer and develop Chelmsford Full Potential Club), are working towards a City & Guilds qualification in Youth Committee Leadership. Over the past Youth club members preparing a meal year, the committee members have led sessions for their peers under the guidance of RAD staff and mentored others who look up to them as young role models. Thanks to the Youth Committee and the steering group sessions they have led, a number of fun and challenging activities have taken place over the past year: quad biking, jet skiing and white water rafting, to name just a few. This year s annual Christmas party dinner served 15 young people, having been prepared by a few of the youths working to achieve the Food and Drink OCN from Project Me

7 Communication Services - RAD Interpreting Our Objectives To continue to provide excellent community based communication services, across a wide range of settings. What we have achieved Continued to provide an excellent community based communication service, across a wide range of settings. Remained responsive to customer need and expectation through unparalleled levels of engagement and service with customers. RAD Interpreter, Martin Roberts Maintained links with local Deaf communities through our Interpreting Roadshows. Responded to customer need and expectation by facilitating Child Protection Awareness training for in-house staff and Kent-based freelance interpreters. Sustained strong links and collaboration with freelance Communication Professional colleagues through our Freelance Focus Groups in London, Essex and Kent. Raised the profile and demand for Deaf Interpreters by increasing the number of bookings. Furthered our commitment to the personal and professional development of freelance Communication Professionals by developing our Mentoring Service. RAD Interpreters, Ruth Evans and Lynn Ovens (right) interpreting at a skills workshop Improved the quality of communication services for Deaf and Deafblind people through increasing the standard of interpreting skill within the staff team by delivering an excellent Continuous Professional Development programme. Hosted an introductory seminar on Social Haptic Communication for professionals working with Deafblind people. Supported the growth of the interpreting profession by working in partnership with London-based training provider, Signamic, to provide shadowing opportunities for student interpreters. Aims for 2012/13 Consistently provide exceptional communication services across a wide range of settings. Continue to raise the profile of RAD through the delivery of excellent communication services. Remain responsive to customer need and expectation. Maintain our excellent relationship and collaborative partnerships with our freelance Communication Professionals

8 Communication Services - RAD Interpreting Meet the Team Loquessa Smart, Interpreting Practice Manager How long have you been working for RAD? I joined the RAD Interpreting management team in August What does your job involve? RAD Interpreter, Mariella Reina interpreting at a business conference Support the professional development of Communication Professionals working with Deaf and Deafblind people. Enhance our customer service by launching our new Interpreting database. Develop and deliver Video Relay Services (VRS). Build on our commitment to improving the quality of communication services for Deaf and Deafblind people. Hold four user involvement meetings. As an Interpreting Practice Manager my job is two-fold. I am firstly an Interpreter working in all of the areas covered by RAD. As a manager, I am directly responsible for line managing six of the interpreters and assisting the team in achieving its objectives. In addition, I am an ASLI Trained Mentor and take part in the mentoring service we offer to freelance interpreters who do not have the benefit of being in a supportive environment. What do you like best about your job? I really enjoy supporting the interpreters in their work. As peripatetic workers, they are often working alone in complex or sensitive settings. I feel it is important that the interpreters feel supported and can discuss issues affecting their performance. My role is to assist the interpreters in reflecting on their practice and refining their skills. As an interpreter, I take pleasure in enabling communication between Deaf and hearing clients. I have extensive experience in working in various domains. I really enjoy working in complex and delicate settings such as counselling where cultural mediation is important when working with a hearing counsellor who may be focussed on hearing concepts of what constitutes significant aspects of behaviour rather than Deaf concepts. What do I enjoy best about working for RAD? I truly believe in RAD s ethos which is about working with Deaf people, respecting their language and culture

9 Deaf Culture and Community Our Objective To work closely with the Deaf community to provide services which meet the needs of Deaf people. Case Study - Women s Health and Wellbeing Group Although a confident and bubbly person, Marie* was feeling low about her weight and decided she would like to set up a group where Deaf women could come together to discuss dieting and health issues, share recipes and generally encourage one another. She contacted RAD for help and they supported her to find a local accessible venue. Marie wanted the group to be informal with no weigh in and no official weight loss plan, it became an opportunity for women just to come together and share experiences. A free welcome pack was given to each member including leaflets from local health services and healthy snacks. Members of Romford Deaf Club enjoying a social evening The group continues to grow and charges a small fee to attendees which has enabled it to run independently. * name has been changed What we have achieved Assigned a link Trustee to all Deaf clubs held in RAD buildings to ensure their needs are identified and met. Undertook a comprehensive property review so we know what repairs and maintenance our buildings need. Increased our marketing to encourage more hall hire bookings to make our properties more viable. Made good progress towards developing a display of RAD history and culture. Held a Deaf Centre Away Day to listen to the views of the people who really matter. Supported a range of events including Deaf World (Southampton) and Deaf Day at City Lit, London. Supported the development of new organisations, including Deaf Unity who aim to improve the quality of life of Deaf people in the UK and worldwide. Aims 2012/13 Support Deaf clubs to meet the needs of their members. Introduce a Deaf role model programme and attract five people to form a pilot group. Support the Deaf church to meet the needs of their members. Finalise the display of RAD history and culture. Develop Friends of RAD. Advocacy/IAG Manager, Susie Slater providing information on RAD s Services at Deaf Day, City Lit 16 17

10 RAD Deaf Law Centre (formerly Legal Services) Our Objectives Provide Deaf people with specialist independent legal and money advice. What we have achieved Continued to enable Deaf people to access legal advice online in BSL via webcam, through the BSL Advice Online Project funded by the Legal Services Commission. 120 clients were assessed for legal aid and 111 clients were provided with specialist advice with a total of 286 hours casework. Funded by the Equality and Human Rights Commission (EHRC), a Deaf solicitor dealt with 172 enquiries and took on 17 cases with a total of 328 hours casework, all of which were on discrimination matters in the areas of employment, housing, education, and goods and services. Money Advisor, Des Masterson advising a client Funded by the Money Advice Service, a Money Adviser delivered 215 money advice sessions at a high standard to 134 clients, and complied with quality assurance processes by participating in 47 observations and completing four assessments. A Deaf solicitor advised and created the last will and testament for three clients through our will-writing service. Worked with Deaf Connections and AuPix, to reach an agreement in principle to utilise myfriend VRS technology to create a webcam portal, due to be launched 1st May Set up Access Points for legal advice via webcam at 11 Citizens Advice bureaux, two law centres and in one other organisation. The RAD Deaf Law Centre team 18 19

11 RAD Deaf Law Centre (formerly Legal Services) Aims for 2012/2013 Deliver a Making the law work for Deaf people marketing campaign to raise awareness of our services. Continue to provide legal advice to 250 Deaf people face to face and online. Develop and provide personal services to 140 clients in the areas of conveyancing, family and matrimonial and wills and probate. Develop and provide business services to 30 other Deaf organisations, Deaf-led businesses and mainstream disability organisations, including employment litigation, HR services and training. Support and encourage five Deaf individuals to set up their own businesses. Improve young Deaf people s access to legal advice. Deliver six workshops educating Deaf people about their legal rights. Deliver six Deaf Awareness training workshops for the legal profession. Continue to establish Access Points across England and Wales to allow Deaf clients access to our services at a local level. Provide unpaid work placements for Deaf law students. Set up an Advise the Professionals service to Deaf and hearing professionals, advocates, advisers, solicitors, barristers, social workers, teachers of Deaf pupils etc. Members of Deaf Law Centre staff at a team meeting Case Study - Redundancy Bill * was selected for redundancy partly due to his lack of training progression. With assistance from the Deaf Law Centre team; he made a claim at an Employment Tribunal for unfair dismissal and disability discrimination. It was argued that the employer had failed to make reasonable adjustments because they had not allowed him to attend training due to interpreting costs being prohibitive. Bill successfully won his case. * name has been changed 20 21

12 Employment Our Objectives To work with clients to increase their employability and improve employment prospects through up-skilling and personal development. Advise employers on Deaf Awareness and attend various stakeholder groups to improve delivery of services to Deaf people and inform policy and processes. What we have achieved Supported 112 clients to improve employability through training, workshops and one-to-one client centered support. Provided Deaf Awareness training to employers in London and Essex. Attended various national stakeholder liaison groups, eg: Department of Work and Pensions (DWP) and Access to Work (AtW) in order to improve access and inform the development of government services. Aims for 2012/13 Continue to raise Deaf Awareness amongst employers and service providers in order to improve accessibility, employment prospects and opportunities. Continue to increase employment opportunities in London/South East/East of England by providing Deaf Awareness training to a minimum of three employers/ service providers. Work with government bodies (through stakeholder groups) to continually improve services for Deaf people. An employment skills workshop Case Study - Deaf Achieve Project Paula, aged 28 is profoundly Deaf and arrived from the Philippines two years ago to live with her mother in Essex. She was experiencing extreme isolation and low confidence, with no outside help and no understanding of the benefit system. Her main goals were to make friends, learn sign language, travel independently and pursue her passion of photography. Paula (right) taking part in a Deaf Achieve photography workshop Here, she describes how the Deaf Achieve project has helped her: The Deaf Achieve project helped me to build self confidence and to be as independent as possible. Before I joined the program, I stayed at home with only my computer chatting with friends. I am not confident travelling on my own, I worry I may get lost so I only go out with my mother, who has a limited amount of time due to her working nights as a nurse. I have insecurities when meeting other people as they may not understand me, I can only communicate by sign language. I am scared to join in and socialize with others because I am new in this country. When I was asked by the Deaf Achieve project if I would like to receive support I told myself to give it a try since RAD helped me and my mother when I first arrived from the Philippines; understanding my rights as a new citizen. When I enrolled on a photography course, my mother travelled with me to the first session but I travelled to the second workshop on my own. I am so proud of myself, now I can explore some other places I want to visit without bothering my mum to come with me. I also attended a food hygiene workshop and received a certificate which I hope will help me when I apply for a job. This workshop was held in London. I travelled on my own by train and now I am more familiar with the London travel system, I am confident that when I enrol next year at the City Lit College I will be able to travel on my own. I would like to say thank you so much to the Deaf Achieve Project for bringing out the best in me

13 Information Advice and Guidance (IAG) Our Objective To develop the advice service, extending our geographical reach and improving the quality of service delivery through the continuous professional development of the team. What we have achieved Secured funding to continue and develop advice services in Essex and Southend; IAG services are now available in Chelmsford, Harlow, Colchester, Castle Point/ Rochford and Southend. Secured funding to continue the delivery of advice services in Havering and Kensington/ Chelsea. Established a partnership with Age UK, Newham and Action for Blind People to deliver advice and community engagement services in Newham. Continued to work with Hammersmith and Fulham Action for Disability (HAFAD) to develop services in Westminster. Aims for 2012/13 Maintain funding for Essex advice through Essex County Council s commissioning review process. Secure funding to extend our London advice service. Continue to develop sustainable partnerships in line with commissioning. Train and develop staff in line with individual s Continuous Professional Development and policy/legislation in order to continually improve the quality of our service. Case Study - Pension Credit Problem Terry* was due a credit on his pension and asked a friend to help him fill in the form. A few weeks later, Terry received a letter informing him that he had been overpaid by 1,800. He came to RAD for assistance. After investigation, a case worker found that Terry had made a mistake on the form. The wording was in complicated English and Terry had not understood what was being asked of him. The caseworker appealed against the overpayment. During the period while the appeal was being considered, the Department of Work and Pensions (DWP) deducted Terry s benefit to cover the overpayment. After a six month battle with the DWP, monies that Terry had repaid were reimbursed. * name has been changed Aiysha Begum advising a client 24 25

14 Social Care Our Objectives Provide community support services for Deaf adults with learning disabilities, mental health challenges and other support needs. Provide information, advice and services for Deaf carers. Support older Deaf people to develop the health and care services they want. What we have achieved Continued to provide excellent community support services which have expanded over the last year. Our Life Skills, Communication and Self-Advocacy groups were well attended and continue to flourish. Continued to manage the South East Surrey Valuing People Group, on behalf of Surrey County Council. Began a partnership with Family Mosaic Housing Association and won a joint tender to manage an independent living housing service in Essex for seven Deaf adults. Developed an EU funded project for older Deaf volunteers who will visit the Netherlands to learn what services they offer and which aspects may be transferable to the UK. Worked with Essex County Council to define and develop specialist mental health services for Deaf people in the county. Worked in partnership with specialist learning disabilities and mental health providers and continued to support individuals to access primary health care and mental health services. Our Brent Mental Health Drop-in continues to be successful with funding agreed for next year. Successfully completed the Deaf and Hard of Hearing Carer s Toolkit (funded by the Department of Health). The tool kit is available in BSL and written format and can be download at royaldeaf.org.uk Continued to run a specialist Deaf carers project in Essex; providing advice and respite support. Organised focus groups to find out what Deaf people know about dementia, what information they want and the best ways to deliver this to maximise their understanding. This is Study 3 of the Deaf with Dementia Project funded by Alzheimer s Society; a partnership between RAD, University of Manchester, University College London and City University. We continued to provide an excellent community support service Aims for 2012/13 Develop our group work and support within supported housing settings. Develop specialist work with older Deaf people and support services for Deaf people with dementia. Grow our community support work in Surrey, Essex, Medway and London by 10%. Increase the number of our service users with self directed support by 15%

15 Social Care Social Care Group Work The most important thing to us is what people who use our services can achieve for themselves with our support. This year, we highlight some of our group work: Makaton Communication Class We run a Makaton Communication Class at a local adult education centre in Surrey. Its aim is to enable the students to gain confidence in communication skills using sign and symbols through group and individual activities with worksheets, games and general group interaction. There are seven adults in the class. Students gain confidence in communication Previous topics have included: Signs and symbols for activities and objects around the home. An awareness of different countries and ethnic groups. The Olympic/Paralympic Games. Two members of the group knew no Makaton signs when they joined at the beginning of the year, while the others have expanded their range of signs. By increasing their vocabulary, knowledge and awareness of the world around them; students are increasing their communication and independence in everyday situations. Our feedback indicates that they are now using these signs at home, with friends, in the community and when accessing other adult education classes. Makaton Social Group The Makaton Social Group has 11 members and meets weekly in Surrey. Sessions are varied and are designed to be interesting and fun and to encourage independence, choice-making and communication through Makaton signs and symbols. The group helps to maintain friendships, some of which have lasted many years. Activities include playing Makatonbased (and vocabulary building) games, cookery and seasonal arts and crafts. Everyone is encouraged to communicate using Makaton and participate in the activities. A coffee break enables informal communication in smaller friendship groups. Life Skills Group The Colchester Life Skills Group meets once a week with the aim of supporting members towards more independent living. Sessions provide Deaf adults with learning disabilities, an opportunity to socialise, become more confident, learn new life skills and increase their knowledge of signs and symbols. An art activity at Colchester Life Skills Group Some of the feedback from the group includes: We learn to be more independent. We do cooking and money things. We learn to be safer at home and outside in the town. Learn money things, can go shop myself now. I know how to be safe; I lock my front door now. I meet Deaf friends, before nothing, now lots of friends

16 Abbreviated Accounts Hall Hire and Minibus Income: 3,084,724 Voluntary income 283,699 Investment income 146,822 Advice, Advocacy and Employment 627,049 Social Care 773,428 Children, Youth and Families 151,388 Education and training 5,145 Interpreting fees 1,076,193 Other services 21,000 Expenditure 3,339,900 Deaf Culture and Community 334,059 Advice, Advocacy and Employment 610,173 Social Care 863,818 Children, Youth and Families 182,619 Education and training 2,837 Interpreting fees 1,278,682 Governance costs 38,448 Fundraising 29,264 Hall Hire We have halls available to hire at reasonable rates in the following areas: Manor House, London Acton, London West Ham, London Southend, Essex Romford, Essex For enquiries, Community Minibus Our minibus is based in Colchester, Essex and available to hire by non-profit organisations and community groups. For enquiries: More information on hall and minibus hire can be found on our website: The above information is derived from the full audited financial statements, copies of which can be obtained from RAD, Century House South, Riverside Office Centre, North Station Road, Colchester, Essex CO1 1RE 30 31

17 Contact Details RAD Head Office Century House South Riverside Office Centre North Station Road Colchester Essex CO1 1RE Voice Phone: Fax: Text Phone: SMS: Website: The following services are based at RAD s Head Office: Advocacy Text Phone: SMS: advocacy@royaldeaf.org.uk Children, Youth and Families SMS: cyf@royaldeaf.org.uk Employment (Essex) SMS: employment@royaldeaf.org.uk Information, Advice and Guidance SMS: advice@royaldeaf.org.uk Interpreting Voice Phone: Fax: Text Phone: SMS: (24 hour emergency service) interpreting@royaldeaf.org.uk RAD London Office St John s Centre Manor House 258 Green Lanes London N4 2HE Voice Phone: Fax: The following services are based at RAD s London Office: Employment (London) SMS: employment@royaldeaf.org.uk Information, Advice and Guidance (London) SMS: employment@royaldeaf.org.uk Advocacy (London) SMS: advocacy@royaldeaf.org.uk RAD Wales Office is the base for RAD Deaf Law Centre RAD Wales Office 12 Devon Place Newport South Wales NP20 4NN Voice Phone: Fax: SMS: referrals@royaldeaf.org.uk Webcam Portal: RAD Dorking Office is the base for Social Care RAD Dorking Office 316 High St Dorking Surrey RH4 1QX Voice Phone: Fax: Text Phone: SMS: socialcare@royaldeaf.org.uk Our Community Support Service is regulated by the Care Quality Commission.