Tivoli Application Dependency Discovery Manager

Transcription

1 Discovery of IT infrastructure with Tivoli Application Dependency Discovery Manager Bartłomiej Skowronek 1

2 GOALS Using discovery to: obtain high-quality information increase the quality of the IT infrastructure Using discovery data to: root cause analysis assesing impact of changes on lines of business PCTY, CPH 2009 [2]

3 AGENDA TADDM explained Value of TADDM PCTY, CPH 2009 [3]

4 TADDM explained Tivoli Application TADDM, CCMDB and IT Service Management features, abilities, requirements Discovery how is it done, how to customize it Dependency building and viewing the topology Manager what else can one get PCTY, CPH 2009 [4]

5 Integrated ISM Architecture Service Catalog Service Desk Service Delivery& Suppor t IT Asset Mgmt Enterpris e Asset Mgmt Repor ts, User Inter faces, Dashboar ds Business Apps Stor age Secur ity Networ k Tooling TADDM@ PCTY, CPH 2009 [5]

6 Integrated ISM Architecture Service Catalog Service Desk Service Delivery& Suppor t IT Asset Mgmt Enterpris e Asset Mgmt Repor ts, User Inter faces, Dashboar ds Business Apps Stor age Secur ity Networ k Tooling TADDM@ PCTY, CPH 2009 [6]

7 Integrated ISM Architecture Service Catalog Service Desk Service Delivery& Suppor t IT Asset Mgmt Enterpris e Asset Mgmt Repor ts, User Inter faces, Dashboar ds Business Apps Stor age Secur ity Networ k Tooling TADDM@ PCTY, CPH 2009 [7]

8 Integrated ISM Architecture Service Catalog Service Desk Service Delivery& Suppor t IT Asset Mgmt Enterpris e Asset Mgmt Repor ts, User Inter faces, Dashboar ds Business Apps Stor age Secur ity Networ k Tooling TADDM@ PCTY, CPH 2009 [8]

9 Integrated ISM Architecture Service Catalog Service Desk Service Delivery& Suppor t IT Asset Mgmt Enterpris e Asset Mgmt Repor ts, User Inter faces, Dashboar ds Business Apps Stor age Secur ity Networ k Tooling TADDM@ PCTY, CPH 2009 [9]

10 Integrated ISM Architecture Service Catalog Service Desk Service Delivery& Suppor t IT Asset Mgmt Enterpris e Asset Mgmt Repor ts, User Inter faces, Dashboar ds Business Apps Stor age Secur ity Networ k Tooling TADDM@ PCTY, CPH 2009 [10]

11 Integrated ISM Architecture Service Catalog Service Desk Service Delivery& Suppor t IT Asset Mgmt Enterpris e Asset Mgmt Repor ts, User Inter faces, Dashboar ds Business Apps Stor age Secur ity Networ k Tooling TADDM@ PCTY, CPH 2009 [11]

12 Tivoli Application Dependency Discovery Manager BASIC GOAL to always have the knowledge about the environment Main role is [ITIL s] CMDB Discovery engine Source of data for TSRM/CCMDB (Maximo) Reconciliation engine PCTY, CPH 2009 [12]

13 TAPPLICATIONDDM Automatic, agent-less discovery Network tier System tier Application tier Infrastructure components (DNS, LDAP) Enterprise-wide discovery (TADDM scalability) PCTY, CPH 2009 [13]

14 TAPPLICATIONDDM PCTY, CPH 2009 [14]

15 TAPPLICATIONDDM /opt/ibm/cmdb/dist $ man taddm Start/stop/status of the server and discovery Import and export of TADDM configuration data SQL-like query language for TADDM discovery data IDML (Common Data Model) import Test tools for discovery TADDM@ PCTY, CPH 2009 [15]

16 TAPPLICATIONDDM TADDM environment TADDM server TADDM infrastructure (anchors, gateways) REQUIREMENTS Discovery requirements Access requirements (credentials) Environment configuration Are well documented Cooperation To gain access To get correct level of details To confirm the results RESULT: discovery is an effective and repeatable process PCTY, CPH 2009 [16]

17 TADDISCOVERYM The idea Access credentials Agent-less Levels of discovery Sensors Traverse firewalls and network segments using TADDM Anchors discover Microsoft products by means of TADDM Gateway PCTY, CPH 2009 [17]

18 TADDISCOVERYM Point to the target systems = set Scopes... TADDM@ PCTY, CPH 2009 [18]

19 TADDISCOVERYM Let TADDM in = set Access List... TADDM@ PCTY, CPH 2009 [19]

20 TADDISCOVERYM Run the discovery... PCTY, CPH 2009 [20]

21 TADDM customization Custom server extensions get additional data about the process, configuration etc. Custom server templates indentify home-grown servers and show them Custom computer templates customize the way TADDM discovers your servers (eg. get more cfg files, execute commands) import/export IDML/XML by means of Common Data Model PCTY, CPH 2009 [21]

22 TADEPENDENCYDM Topology Builder: reconciliation and dependencies Implements IBM Common Data Model Can be customized by use of pluggable filters PCTY, CPH 2009 [22]

23 TADEPENDENCYDM Physical view show relations of: Network (L2 devices) to Hardware and software PCTY, CPH 2009 [23]

24 TADEPENDENCYDM Logical view shows Application view software and services relations Base to create business applications PCTY, CPH 2009 [24]

25 TADEPENDENCYDM Business Applications Make functional groups out of discovered components Easy to setup via GUI or CLI PCTY, CPH 2009 [25]

26 TADEPENDENCYDM Inventory Not an asset managment Lists Configuration Items PCTY, CPH 2009 [26]

27 TADDMANAGER TADDM has ability to discover changes and differences Versions Detailed information Inventory Reporting Data source for process managers [read as CCMDB/TSRM] Your Configuration Management DB Launch in context to TADDM to see and verify details, dependencies Role based access to TADDM GUI PCTY, CPH 2009 [27]

28 TADDMANAGER Component Comparison and Versioning PCTY, CPH 2009 [28]

29 TADDMANAGER Query for information PCTY, CPH 2009 [29]

30 Value of TADDM Using discovery to: obtain high-quality information increase the quality of the IT infrastructure Using discovery data to: root cause analysis assesing impact of changes on lines of business PCTY, CPH 2009 [30]

31 OBTAIN HIGH-QUALITY INFORMATION CMDB goals: accuratly controlling and accounting for all of the IT assets and configurations depicting the relationships between CIs and IT services providing a repository for all information about CIs enabling the audit and verification of the CI infrastructure in order to provide a sound basis for managing IT services TADDM@ PCTY, CPH 2009 [31]

32 OBTAIN HIGH-QUALITY INFORMATION CMDB goals: accuratly controlling and accounting for all of the IT assets and configurations depicting the relationships between CIs and IT services providing a repository for all information about CIs enabling the audit and verification of the CI infrastructure in order to provide a sound basis for managing IT services TADDM provides: repeatable, accurate discoveries detailed configuration data reconciliation of CI data discovery of unknown CIs multiple depth levels of discovery the accuracy YOU need consistent data model throughout Tivoli tools TADDM@ PCTY, CPH 2009 [32]

33 OBTAIN HIGH-QUALITY INFORMATION CMDB goals: accuratly controlling and accounting for all of the IT assets and configurations depicting the relationships between CIs and IT services providing a repository for all information about CIs TADDM provides: automatic physical dependencies automatic logical dependencies manually added dependencies Business Applications view automatic discovery of Business Applications using templates enabling the audit and verification of the CI infrastructure in order to provide a sound basis for managing IT services TADDM@ PCTY, CPH 2009 [33]

34 OBTAIN HIGH-QUALITY INFORMATION CMDB goals: accuratly controlling and accounting for all of the IT assets and configurations depicting the relationships between CIs and IT services providing a repository for all information about CIs enabling the audit and verification of the CI infrastructure in order to provide a sound basis for managing IT services TADDM provides: inventory it is a CMDB for Tivoli (especially Maximo-based products): CCMDB, TSRM... bulk loader bulk output build-in reports and custom reports TADDM@ PCTY, CPH 2009 [34]

35 OBTAIN HIGH-QUALITY INFORMATION CMDB goals: accuratly controlling and accounting for all of the IT assets and configurations depicting the relationships between CIs and IT services providing a repository for all information about CIs enabling the audit and verification of the CI infrastructure in order to provide a sound basis for managing IT services TADDM provides: ability to create versions reference states of CMDB thus provides ability for verification and auditing change tracking CI data warehouse for Tivoli 3rd party tools integration TADDM@ PCTY, CPH 2009 [35]

36 OBTAIN HIGH-QUALITY INFORMATION CMDB goals: accuratly controlling and accounting for all of the IT assets and configurations TADDM provides: yes we can + more depicting the relationships between CIs and IT services yes we can + more providing a repository for all information about CIs yes we can + more enabling the audit and verification of the CI infrastructure in order to provide a sound basis for managing IT services yes we can + more TADDM@ PCTY, CPH 2009 [36]

37 Value of TADDM Using discovery to: obtain high-quality information increase the quality of the IT infrastructure Using discovery data to: root cause analysis assesing impact of changes on lines of business PCTY, CPH 2009 [37]

38 INCREASE THE QUALITY OF THE IT INFRASTRUCTURE What defines QUALITY for you? No overtime? Ability to answer simple and complex questions? Meeting you SLAs? NO GO without knowning your infrastructure state PCTY, CPH 2009 [38]

39 Value of TADDM Using discovery to: obtain high-quality information increase the quality of the IT infrastructure Using discovery data to: root cause analysis assesing impact of changes on lines of business PCTY, CPH 2009 [39]

40 ROOT CAUSE ANALYSIS The RCA is a four-step process involving the following: Data collection Causal factor charting Root cause identification Recommendation generation and implementation TADDM@ PCTY, CPH 2009 [40]

41 ROOT CAUSE ANALYSIS The RCA is a four-step process involving the following: Data collection Causal factor charting Root cause identification TADDM provides: automatic collection, periodical versioning - creating reference state In reality you always have that at hand Recommendation generation and implementation TADDM@ PCTY, CPH 2009 [41]

42 ROOT CAUSE ANALYSIS The RCA is a four-step process involving the following: TADDM won t make this job for you, but provides: Data collection Causal factor charting Root cause identification Recommendation generation and implementation comparison to any given timepoint information about dependencies also in a graphical form with drilldown ability with highlight of recent changes! TADDM@ PCTY, CPH 2009 [42]

43 ROOT CAUSE ANALYSIS The RCA is a four-step process involving the following: Data collection Causal factor charting Root cause identification Again... TADDM will help by giving: detailed information about systems information about dependencies information about recent changes compare with reference state Recommendation generation and implementation TADDM@ PCTY, CPH 2009 [43]

44 ROOT CAUSE ANALYSIS The RCA is a four-step process involving the following: Data collection Causal factor charting Root cause identification Recommendation generation and implementation TADDM integrated with CCMDB topology views versioning comparison out of the box and custom reporting TADDM@ PCTY, CPH 2009 [44]

45 ROOT CAUSE ANALYSIS The RCA is a four-step process involving the following: Data collection TADDM: yes! Causal factor charting Root cause identification helps helps Recommendation generation and implementation helps TADDM@ PCTY, CPH 2009 [45]

46 Value of TADDM Using discovery to: obtain high-quality information increase the quality of the IT infrastructure Using discovery data to: root cause analysis assesing impact of changes on lines of business PCTY, CPH 2009 [46]

47 ASSESING IMPACT OF CHANGES ON LINES OF BUSINESS Becomes even more compilcated in virtualized/consolidated environments See relations and dependencies of your BUSINESS APPLICATIONS PCTY, CPH 2009 [47]

48 ASSESING IMPACT OF CHANGES ON LINES OF BUSINESS Tivoli Change and Configutaion Managment DB launches in context to TADDM Impact Analysis Whole process follows best practices (ITUP/ITIL), prepares for ISO PCTY, CPH 2009 [48]

49 SUMMARY What TADDM is... What value it brings... THIS IS A TRUE, WORKING Configuration Managment DB the ITUP-way Resembles Pac-Man Does not resemble Pac-Man TADDM@ PCTY, CPH 2009 [49]

50 THANK YOU FOR YOUR PARTICIPATION It s best to contact me via Bart Skowronek Bart.Skowronek@materna.dk Mobile: (+45) MATERNA Information & Communications A/S Universitetsvej 2 DK-4000 Roskilde WE MATERNA ARE GOOD AT CLOSING GAPS Join me on LinkedIn: TADDM@ PCTY, CPH 2009 [50]