Shining Star 2014 finalist. Charlotte Booth, Senior Commissioning Programme Manager

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2 Shining Star 2014 For a person or team s extraordinary work or achievements to support the work of NHS Heywood, Middleton and Rochdale Clinical Commissioning Group.

3 Shining Star 2014 finalist Charlotte Booth, Senior Commissioning Programme Manager

4 Shining Star 2014 finalist Charlotte Booth, Senior Commissioning Programme Manager Charlotte is a hard working team player who consistently works hard to deliver the commissioning intentions of the CCG. She is always willing to support colleagues and when she says she will do something, you know she will do it. - Fiona Boyd

5 Shining Star 2014 finalist Sandra Croasdale, Performance Lead and Governing Body Secretary

6 Shining Star 2014 finalist Sandra Croasdale, Performance Lead and Governing Body Secretary As a consequence of her role, we have received positive feedback from our checkpoint meetings and been identified as a high performing CCG. Without the support she provides, I m sure we would not be in such a positive position. - Karen Hurley

7 Shining Star 2014 finalist Laura Fletcher, Primary Care Development Officer

8 Shining Star 2014 finalist Laura Fletcher, Primary Care Development Officer Laura has worked hard to get the new GP LES contract ready and out to GP practices. This achievement is only understood when you know that it placed HMR CCG as one of the first CCGs to do this in the North West. Well done Laura! - Trevor Stephenson

9 Shining Star 2014 finalist Karen Hurley, Director of Operations and Engagement

10 Shining Star 2014 finalist Karen Hurley, Director of Operations and Engagement Karen is a great director and role model. She is very conscientious in her role, and despite her substantial portfolio she carries out her responsibilities with professionalism at all times. Her attitude to work and her work colleagues is second to none; she is always very helpful and supportive. - Pauline Alker

11 Shining Star 2014 finalist Dr Danielle Peet, GP at Dr Stockton and Thompson Practice and CCG Clinical Lead for Children and Maternity Services

12 Shining Star 2014 finalist Dr Danielle Peet, GP at Dr Stockton and Thompson Practice and CCG Clinical Lead for Children and Maternity Services I have nominated Dr Danielle Peet for this award due to the outstanding commitment she has shown to her GP role and the CCG. She has been involved with a self-care scheme for parents which has been so successful that it has been used in a case study contained in the national children's bureau report on care for children in primary care. - Warren Tuite

13 Silent Star 2014 For a person or team that consistently supports colleagues, makes a real contribution to the Rochdale borough or just makes people smile the little things matter.

14 Silent Star 2014 finalist Ibza Begum, Receptionist, Dr Syed's Practice

15 Silent Star 2014 finalist Ibza Begum, Receptionist, Dr Syed's Practice Ibza consistently delivers a high standard of work. She is always helpful and friendly towards patients, which has helped to build good relationships at the practice. She shows initiative, has a positive attitude towards work and always provides support to other members of the team. She really is a star! - Joanne McMahon

16 Silent Star 2014 finalist Hazel Chamberlain, Designated Nurse, Children's Safeguarding

17 Silent Star 2014 finalist Hazel Chamberlain, Designated Nurse, Children's Safeguarding Hazel provides specialist safeguarding expertise across the Rochdale borough and is extremely knowledgeable, supportive and helpful. She carries out her responsibilities very professionally, with care and attention whilst working in a very difficult environment, involving some very sensitive issues. She is valued and respected by her work partners, colleagues and friends. - Pauline Alker

18 Silent Star 2014 finalist Sam Evans, Head of Finance

19 Silent Star 2014 finalist Sam Evans, Head of Finance Sam is forward looking, constantly working with colleagues to plan ahead and provide analysis to inform our future decisions. She really cares, she never forgets the patients no matter how difficult things get and she puts them at the heart of all her work and decisions. The CCG is very lucky to have her! - Sarah Hickman

20 Silent Star 2014 finalist Wendy Naven, Performance Coordinator

21 Silent Star 2014 finalist Wendy Naven, Performance Coordinator As a professional, Wendy is friendly, informative, always willing to help even when it is inconvenient, and far too modest about what she does. - Phil Burton

22 Silent Star 2014 finalist Jill Wilson, Practice Manager, Trinity Medical Centre

23 Silent Star 2014 finalist Jill Wilson, Practice Manager, Trinity Medical Centre Jill has put a lot of time and effort into the Littleborough demonstrator bid, trying to increase patient access. She isn't a loud person but is always there with fresh ideas and way to improve patient care. I think she deserves to be recognised for the 10 plus years as a practice manager in HMR. - Kelly Vines

24 Innovation Star 2014 For a person, team or project that has contributed to improving patient care in the Rochdale borough through innovation or service improvement.

25 Innovation Star 2014 finalist Phil Burton, Engagement Lead, and Teri Jones, Communications Manager

26 Innovation Star 2014 finalist Phil Burton, Engagement Lead, and Teri Jones, Communications Manager Teri and Phil have worked extremely hard since the CCG commenced to ensure communication and engagement is a priority for the CCG. In doing so, they have been innovative in their approaches, and put the CCG 'on the map' with the use of Twitter and a number of face to face engagement events. Their engagement has impacted positively on patient care and experiences. - Karen Hurley

27 Innovation Star 2014 finalist Dr Stockton and Thompson Practice, system alerts project

28 Innovation Star 2014 finalist Dr Stockton and Thompson Practice, system alerts project A new alerting system has enabled the practice to increase its uptake in all areas of enhanced service activity since its implementation and has contributed previously towards achieving high uptake rates for Chlamydia screening, under 65's flu vaccination programme and the over 65's flu vaccination programme. - Warren Tuite

29 Innovation Star 2014 finalist Dr Stockton and Thompson Practice, incoming text messaging system project

30 Innovation Star 2014 finalist Dr Stockton and Thompson Practice, incoming text messaging system project Patients are now able to text the surgery and their query or request is acknowledged within 24 hours. This service has proved invaluable to our patients, with many patients expressing how effective they find the service. We currently receive around text messages per day, with the majority being able to be dealt with by way of a simple return message. - Warren Tuite

31 Star Team 2014 For a team that works together to demonstrate excellence in its work towards improving the health of local people in the Rochdale borough.

32 Star Team 2014 finalist CCG Admin team Pauline Alker, Stacey Brogan, Janet Reading, Gail Whitemoss

33 Star Team 2014 finalist CCG Admin team Pauline Alker, Stacey Brogan, Janet Reading, Gail Whitemoss The admin team is pivotal to all aspects of CCG. Without the admin team the wheels would fall off the CCG. Minutes wouldn't be done, no meetings would be arranged, and diaries would not be updated. A vital and under rated role is provided by the full team. - Charlotte Booth

34 Star Team 2014 finalist Inspire Medical Centre

35 Star Team 2014 finalist Inspire Medical Centre The team has worked hard to educate the local population about the nasal influenza vaccine, which has been a challenge amongst the BME population. Inspire Medical Centre is a high performing practice in the borough, which would not have been achieved without the organisation and hard work of the whole practice team. - Kalsum Ahmed

36 Star Team 2014 finalist Locality Engagement Officers (LEOs) Sarah Hickman, Kate Hudson, Amy Williams

37 Star Team 2014 finalist Locality Engagement Officers (LEOs) Sarah Hickman, Kate Hudson, Amy Williams These three people work exceptionally hard, and coordinate their work to help GPs to manage their everyday lives better. They are a very good liaison with the CCG and are always cheerful and above all helpful. Not many members of the public know about the work they do, but we practices see it. - Dr Andrew Gunn

38 Star Team 2014 finalist Locality team Sarah Hickman, Kate Hudson, Amy Williams, Kayleigh Kershaw, Thomas Power, Sarah Kershaw, Mel Muldoon, Sabrina Gawthrop

39 Star Team 2014 finalist Locality team Sarah Hickman, Kate Hudson, Amy Williams, Kayleigh Kershaw, Thomas Power, Sarah Kershaw, Mel Muldoon, Sabrina Gawthrop The team has worked extremely hard to engage with practices. When the CCG was authorised, this area of work was completely new, and different from what had gone before in the PCT. The team has remained positive, done their utmost to support practices within the localities and continue to ensure they are part of the CCG. - Karen Hurley

40 Star Team 2014 finalist Quality and Safeguarding team Susan Savage, Fiona Boyd, Hazel Chamberlain, Karen McCormick, Kez Hayat, Bev Schofield

41 Star Team 2014 finalist Quality and Safeguarding team Susan Savage, Fiona Boyd, Hazel Chamberlain, Karen McCormick, Kez Hayat, Bev Schofield The two areas of quality and safeguarding are intrinsically linked, and this team has worked effectively together to complement each other s strengths and support each other s development so that we are now seeing the benefits. For example, they have developed a support network for care homes. This team truly reflects the values of the CCG in all it achieves. - Susan Savage

42 People s Star 2014 For a person or team considered by patients and the public to have provided high quality, compassionate and individual patient care.

43 People s Star 2014 finalist Dr Deborah Barton, GP, Pennine Surgery

44 People s Star 2014 finalist Dr Deborah Barton, GP, Pennine Surgery I have never met such an approachable, caring and competent GP. Meticulous in her ability to diagnose and follow up any concerns, she is exceptionally caring and kind in her approach. Always listening attentively, she is able to put me at ease no matter what the problem, always smiling as she greets you. - Susan Colledge

45 People s Star 2014 finalist Mark Street Surgery

46 People s Star 2014 finalist Mark Street Surgery No matter how small or large the problem the team is always there to support you and your family and listen, sympathise and support. They go one step further and phone you to check you are ok and whether more help is needed. They extend themselves to you anyway they can. - Susan Clough

47 People s Star 2014 finalist Dr Michael Taylor, GP, York House Surgery

48 People s Star 2014 finalist Dr Michael Taylor, GP, York House Surgery Dr Taylor deserves this award because he always has the time to listen to your needs. He is also kind and understanding. He is always there for me and helps me through my depression. Nothing is too much trouble for him. - Corrie Thompson

49 People s Star 2014 finalist Julie Thompson, Receptionist, Hopwood Medical Centre

50 People s Star 2014 finalist Julie Thompson, Receptionist, Hopwood Medical Centre Julie is a receptionist at my late mum s surgery, who suffered from Alzheimer's disease for over 10 years. Julie was an amazing help to us all as a family; nothing was ever too much trouble for her and she was always ready to listen and help in any way she could. - Lynne Burgess

51 People s Star 2014 finalist Trinity Medical Centre

52 People s Star 2014 finalist Trinity Medical Centre We have been with the practice for about 17 years. We are able to get convenient and early appointments on request, either by telephone or attendance. Home visits are quickly arranged and executed. The staff and medical team are extremely approachable, and will go the extra mile when necessary. - Dr DJ and Mrs J Wright

53 People s Star 2014 finalist Margaret Tunstall, Healthcare Assistant, Birtle View Medical Practice

54 People s Star 2014 finalist Margaret Tunstall, Healthcare Assistant, Birtle View Medical Practice Margaret is a credit to the practice and she is always there for me. Nothing is too much trouble. She is friendly and I know that I could talk to her about anything. I have been impressed with her knowledge and information. - Mrs A Simm