South Tyneside domestic abuse help directory

Transcription

1 South Tyneside domestic abuse help directory 1

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3 3 Contents Page 4 Introduction Section 1: 5 Refuge, emergency accommodation, housing and related services Section 2: 7 Counselling, support and advice services Section 3: 13 Police, legal advice/criminal justice Section 4: 14 Health services Section 5: 15 Services for men and perpetrators of domestic abuse Section 6: 16 National services 19 Your views count

4 4 Introduction About domestic abuse This directory has been produced with the support of South Tyneside Domestic Violence Forum. The Forum was set up in 1994 and brings together a wide range of experience from local agencies that provide services for those affected by domestic abuse. Each member of the Forum is committed to improving domestic abuse services, raising awareness of the issue and strengthening the protection, justice and support available for victims, their children and perpetrators. The Forum is also dedicated to the prevention of and early intervention into abusive relationships. Domestic abuse crosses all boundaries, including age, gender, ethnicity, religion and class and is described by South Tyneside Domestic Violence Forum as: Any use of, or threat of, physical, emotional, verbal, economic, and/or sexual abuse, or any other behaviour that results in an individual living in fear and/or feeling abused through the use of power and control by an individual against another, with who they have, or have had, an intimate (though not necessarily sexual) relationship with. Where these behaviours are present, there is the increased possibility that children, pets and/or other family members are also experiencing violence. Families experiencing domestic abuse have a wide range of needs, which can change over time. These can range from crisis support and protection, to re-housing and help to rebuild their lives. Some of these needs can be met by statutory organisations or specialist domestic violence help services. All support services have a role to play in providing an effective network of help or assistance for families. However, knowing what services are available is the key to being able to use them. About this directory This directory can be used by women and men who have experienced, or are experiencing, domestic abuse. It may also be useful for professional workers who give advice and support to victims of domestic abuse. The services in this directory have been grouped into six sections. The majority of them are based in South Tyneside and surrounding areas. However, a selection of national services have also been included. This directory is also available online. Visit then search for Domestic Violence in the A - Z section.

5 5 Section 1 Refuge, emergency accommodation, housing and related services Places for People, in Partnership with South Tyneside Women s Aid, Women s Refuge Offers help and support, as well as providing safe, temporary and emergency accommodation to women, with or without children, suffering from domestic abuse. 24 hours Call: South Tyneside - (0191) Other local refuges Sunderland (0191) Washington: (0191) Gateshead (0191) (see separate listing for more information) Newcastle (0191) Whitley Bay (0191) Durham (0191) Northumberland (01670) Community Furniture Store Offers low cost furniture sales to people in need. Monday to Friday: 8:30am 5pm Call: (0191) Fax: (0191) Visit: Homelessness Prevention Service Housing Options (South Tyneside Council) This service provides help and advice to those who are homeless, at risk of homelessness or are unable to remain in their current home. Monday to Thursday: 8:30am 5pm Friday: 8:30am 4:30pm Call: (0191) Visit: Jigsaw South Tyneside Floating Support Offers floating support for 28 young people, ages 16-25, with high support needs, either in their tenancies or in preparation for their tenancy allocation. Though a jointly agreed support package, project workers enable young people to achieve their goals and develop independent living skills until support is no longer needed. Support can be provided for up to two years. Monday to Friday: 8:30am - 4pm Call: (0191) Fax: (0191) Visit:

6 6 Sanctuary Scheme If the fear of domestic abuse is making you think about moving, the Sanctuary Scheme could make it possible for you to stay living safely in your own home, if the perpetrator no longer lives there. The scheme is free and removes the fear of living at home by installing extra security to the property. You can access the Scheme by contacting: Homelessness Prevention Team Call: (0191) (0191) (0191) (0191) Domestic Violence Co-ordinator Call: (0191) Places for People, in partnership with South Tyneside Women s Aid, Women s Refuge Call: (0191) Northumbria Police Public Protection Unit Call: 101 and ask for the Crime Prevention Department S&S Removal Provide low cost furniture removals for victims of domestic abuse. 24 hours Call: (0191) Visit: Gateshead Women s Refuge The Gateshead Women s Refuge service provides safe temporary accommodation to women and children fleeing domestic abuse. As part of the support plan that they provide, they also provide practical advice and support to assist service users in obtaining suitable move-on accommodation. Monday to Friday: 7am 8pm, Saturday: 8am 12 noon Call: (0191) panahrefuge@hotmail.com Visit: gatesheadrefuge Panah (Black Women s Refuge and Outreach Service) Offers temporary refuge accommodation, practical and emotional support and outreach services. Monday to Friday: 9am 5pm Call: (0191) panah@homegroup.org.uk

7 7 Section 2 Counselling, support and advice services Apna Ghar (ethnic support group) Offers advice and support to people in ethnic minorities. Monday to Thursday: 9:15am 4:15pm Call: (0191) apnaghar@connect.com Barnardo s Mosaic Project Provides support to children living with domestic abuse. Monday to Friday: 9am-5pm Call: (0191) Fax: (0191) mosaic.project@barnardos.org.uk Visit: orchard_mosaic Barnardo s Streetlevel Family Services Offers support to people over 19 years old who are experiencing problematic substance use. Support is also available for family members. Monday to Friday: 9am - 5pm - However Barnardos are flexible and can work other hours to fit around other people if needed. Call: (0191) Boldon Lane Neighbourhood Advice Centre Provides advice on all issues of welfare rights. Monday to Friday: 9am 4pm Call: (0191) Fax: (0191) bolnac8591@yahoo.co.uk Children s Services (South Tyneside Council) Provides help with questions and concerns about child abuse. Monday to Thursday: 8:30am - 5pm, Friday: 8:30am 4:30pm Call: (0191) Visit:

8 8 Citizen s Advice Bureau Helps people resolve their legal, money and other related problems by providing free information and advice. Bilingual staff are available at the South Shields office. South Shields office: Monday, Wednesday and Friday: 10am - 1pm Tuesday: 12 noon - 3pm Call: (0191) Jarrow office: Monday, Thursday and Friday: 10am - 1pm Call: (0191) Visit: Community Learning Disabilities Team (South Tyneside Council) Provides counselling and therapy to both victims and perpetrators of domestic abuse who have a learning disability. Monday to Friday: 8:30am 5pm Call: (0191) Fax: (0191) Visit: Services for Young People (South Tyneside Council) Confidential advice and support service for all year olds (and up to age 25 for young people with special needs). Monday to Friday: 9am 5pm Call: (0191) Escape Intervention Services Ltd This is confidential service for young people aged years, their parents and/or carer, and professionals working with families. Monday to Friday: 9am - 8pm Call: (0191) Visit: Hebburn Neighbourhood Advice Centre Provides advice on welfare rights. Monday to Thursday: 10am 12.30pm Call: (0191) Fax: (0191) Visit:

9 9 Impact Family Services Provides family mediation, child contact centres and supports children and young people who are experiencing bullying. Impact also provides individual and group work support to parents experiencing separation, divorce and child contact issues. Monday to Friday: 9am 5pm Call: (0191) Fax: (0191) Visit: Matrix The Matrix is a multi-agency drug and alcohol service working with young people under 18 and families and carers whose lives have been affected by substance use. Matrix staff are trained to deal with issues affecting young people and offer a confidential service in a friendly surrounding. Monday, Tuesday, Thursday and Friday: 9am 6pm Call: (0191) (office) Freephone: (calls may be charged from mobiles) enquiries@ypmatrix.org Visit: North East Council on Addictions (NECA) Provides counselling for substance misusers and their families. Monday to Thursday: 9am 4:30pm, Friday: 8:30am 4pm Call: (0191) info@neca.co.uk Visit: Options Provides: Confidential and non-judgemental advice to women over 16, on domestic abuse issues in a safe place. Contact with and referral to other relevant organisations. Weekly support groups giving opportunities to meet survivors of domestic abuse and make new friends. Bilingual staff and interpreters are also available. Monday to Friday: 9am 6pm Call: (0191) options@impactfs.co.uk

10 10 South Tyneside IDVA Service (Independent Domestic Violence Advisers) Provides crisis intervention, support advice and information to high risk victims of domestic abuse (male and female, including those in same sex relationships) whether you are still in a relationship or are separated from your partner. Monday to Friday: 8:30am - 6pm Call: (0191) idva@impactfs.co.uk Samaritans (Tyneside) Provides emotional support for people experiencing distress and despair. Monday to Sunday: 9am 9pm, 24 hours (telephone line) Call: (0191) Visit: jo@samaritans.org REACH (Rape, Examination, Advice and Counselling Help) Offers help and support to victims of rape. Monday to Friday: 9am 5pm Call: (0191) reach@northumbria.pnn.police.uk Visit: Relate Provides a counselling service for people experiencing problems in adult relationships. Monday to Thursday: 9am 8:45pm Call: (0191) Visit:

11 11 Tyneside Rape Crisis Centre Tyneside Rape Crisis Centre: Provides information, support and counselling for women ages 16 and over who have experienced rape, sexual assault of sexual abuse, either in adulthood or childhood. Raises awareness about sexual violence and provide training, education and outreach work. Contributes to policy initiatives aimed at improving service provision for women survivors. Supports and help develop initiatives aimed at preventing /detecting child sexual abuse and adult rape/sexual assault. Services offered: Specialist one to one counselling Helpline Specialist information to individuals and organisations Volunteering opportunities Support scheme Grace Northumberland sexual violence project National freephone helpline: every day 12 noon pm and 7pm pm Tyneside Rape Crisis: Tuesday, Wednesday and Thursday evenings 6pm pm Call: National Freephone Helpline: Tyneside Rape Crisis Centre: enquiries@tynesidercc.org.uk Visit: Welfare Rights (South Tyneside Council) This service offers free advice and support with the following types of queries: Benefit entitlements Employment rights Debt and money problems Housing issues Child support Monday to Thursday: 8:30am - 5pm, Friday: 8:30am pm Call: (0191) Visit: Witness Service Helps witnesses, victims, and their families and friends before, during and after a trial. It is run by Victim Support, the national charity for victims and witnesses of crime. Monday to Friday Call: (0191) Fax: (0191) patricia.mccoy@victimsupport. org.uk Visit:

12 12 Gateshead and South Tyneside Victim Support Confidential help and support to victims, their friends and families and witnesses of domestic abuse/other crimes. Information on police court procedures, criminal justice system and support while attending court. Help with criminal injuries compensation and insurance claims. Contact with and referral to other relevant organisations. Monday to Friday: 8:30am-4pm Call: Visit: Women s Health in South Tyneside Experienced counsellors and therapists provide confidential, individual and group support in a safe, women only environment. Monday to Friday: 9.30am 4:30pm Call: info@whist.org.uk Visit:

13 13 Section 3 Police, legal advice/criminal justice Northumbria Police: Choice Helpline) You have the right to choose. If you or someone you know is being forced into a marriage or is a victim of honour based violence, call police for advice in confidence. Solicitors There are a number of local solicitors that can provide support and advice. Visit: choosingandusing/findasolicitor.law Call: Northumbria Police: Protecting Vulnerable People (South of Tyne) This unit: Provides help and advice to victims; Investigates domestic and child abuse; and Monitors sex offenders and dangerous offenders living in the community. Monday to Friday: 8am - 4pm Call: 101 and ask for Protecting Vulnerable People In an emergency call 999 Visit:

14 14 Section 4 Health services South Tyneside NHS Foundation Trust Provides community and hospital services to the people of South Tyneside and surrounding areas. 24 hours Call: (0191) Fax: (0191) Visit: NHS Direct This service provides an advice line for all health matters. 24 hours Call: Visit: Safeguarding Nurse Team (Community Health Services) Provide advice, support and supervision to health staff on all matters relating to safeguarding. Community health staff will work together with other professionals to safeguard the victims of domestic abuse and their child/children as appropriate. Call: (0191) (0191) (0191) safeguarding.sotw@nhs.net Mental Health Matters Provides an advocacy service for anyone experiencing mental health issues. A supported accommodation service is also available with 11 flats within South Tyneside. Mental Health Matters is available for both men and women who are 18 years and over. Monday to Friday: 9am-5pm Call: (0191) Fax: (0191) Visit:

15 15 Section 5 Services for men and perpetrators of domestic abuse M.A.L.E (Men s Advice Line Enquiries) Provides a helpline service for men experiencing domestic abuse. Monday to Friday: 10am 1pm and 2pm 5pm Call: Visit: MESMAC North East (Newcastle) Offers counselling and advice for gay and bisexual men. Monday to Thursday: 1pm 5pm Call: (0191) Visit: Respect A confidential and anonymous helpline for anyone concerned about their violence and/ or abuse towards a partner or ex-partner. Monday to Friday: 10am - 1pm and 2pm 5pm Call: info@respectphoneline.org.uk Visit: South Tyneside Domestic Abuse Perpetrators Programme (STDAPP) The programme is for any man who is concerned about his behaviour towards his partner or ex-partner and wants to change. Monday to Friday: 8:45am 5pm Call: (0191) Visit: Men s Aid Provides free practical advice and support to men who have been abused. Men s Aid also provides free information and advice to parents who are looking to maintain a meaningful and responsible relationship with their children after a family break down or divorce. Monday to Sunday: 8am 8pm Call: Visit: The Mankind Initiative Provides help and support for male victims of domestic abuse. Monday to Friday: 10am - 4pm and 7pm - 9pm Call: Visit:

16 16 Section 6 National services Broken Rainbow Support for lesbian, gay, bisexual and transgender people who experience domestic abuse. Monday to Thursday: 10am 8pm, Tuesday to Wednesday: 10am 5pm Call: help@brokenrainbow.org.uk Visit: Childline Offers a helpline for children and young people experiencing any problems. 24 hours Call: Visit: For people who log into the website there is an service available via the website. Chinese Information Advice Centre (CIAC): Women s Support Project Provides support to women victims of domestic abuse on issues relating to housing, legal protection, welfare benefits and children Monday to Friday: 10am 6pm Call: Visit: info@ciac.co.uk Domestic Violence Helpline (freephone) Information service for women who suffer domestic abuse. 24 hours Call: Visit: helpline.org.uk Elder Abuse Response Line Offers a confidential helpline service to support people concerned about the abuse of older people. Monday to Friday: 9am 5pm Call: Visit: enquiries@elderabuse.org.uk

17 17 Forced Marriage Unit Offers confidential help and advice for those at risk of being forced into marriage overseas and in the UK. Monday to Friday: 9am-5pm Call: Visit: Jewish Women s Aid A confidential and untraceable helpline service which supports Jewish women and their children, who suffer domestic abuse. Monday Thursday: 9:30am 9:30pm Call: Visit: EAR 4 U - Respect Young People s Programme Open to year-olds who have been violent or aggressive towards a member of their close relations, the programme aims to: Promote positive relationships within families; Provide one-to-one support for young people and their parents; and Provide families with life-long skills and tools to manage conflict. Monday to Friday: 9am 5pm Call: enquiriesrespect@impactfs.co.uk Visit: National Centre for Domestic Violence Helps victims of domestic abuse to obtain court orders, such as injunctions to protect them from further abuse. Monday to Friday: 8:30am 5:30pm Call: Visit: Text: NCDV to National Child Protection Helpline (NSPCC) Provides advice, information and helps to anyone who thinks that a child is experiencing abuse or may be at risk of abuse. 24 hours Call: (for children to call) (for adults who may be concerned) Visit: National Stalking Helpline Provides practical advice and information to people who are currently, or have previously been, affected by harassment or stalking. Monday, Tuesday, Thursday and Friday: 9:30am-4pm, Wednesday: 1pm 4pm Call: Visit:

18 18 Reunite Offers advice, information and support to parents, guardians and family members who have experienced or who fear child abduction. Monday to Friday: 9:30am 5pm Call: (0116) (0116) Visit: Shelter Provides advice to people at risk of homelessness. Monday to Friday: 8am 8pm Saturday and Sunday: 8am 5pm Call: Visit: Samaritans National Helpline Provides emotional support for people experiencing distress and despair. 24 hours Call: Visit:

19 19 Your views count Let us know what you think about this directory If you would like to provide any feedback about this directory please let us know. Please complete the form below and return it to the address provided. All feedback is welcome and will help to improve the directory. Name: Address: Postcode Phone number: Comments/feedback: Call: (0191) or (0191) Please return to: Domestic Violence Team South Tyneside Council Landreth House Boldon Lane South Shields NE34 OAJ

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21 21 INDEX A Apna Ghar (Ethnic Support Group)... 7 B Barnardos Mosaic Project... 7 Barnardos Streetlevel Family Services... 7 Boldon Lane Neighbourhood Advice Centre... 7 Broken Rainbow C Childline Chinese Information Advice Centre (CIAC): Children s Services (South Tyneside Council)... 7 Citizen s Advice Bureau... 8 Community Learning Disabilities Team (South Tyneside Council)... 8 Community Furniture Store... 5 D Domestic Violence Helpline (Freephone) E Ear 4 U Respect Young People s Programme Elder Abuse Response Line Escape Intervention Services Ltd... 8 F Forced Marriage Unit G Gateshead and South Tyneside Victim Support Gateshead Women s Refuge... 6 H Hebburn Neighbourhood Advice Centre... 8 Homelessness Prevention Service - Housing Options... 5 I Impact Family Services... 9 J Jewish Women s Aid Jigsaw - South Tyneside Floating Support... 5 M M.A.L.E. (Men s Advice Line Enquiries) Matrix... 9 Men s Aid Mental Health Matters MESMAC North East (Newcastle)... 15

22 22 N National Centre for Domestic Violence National Stalking Helpline National Child Protection Helpline (NSPCC) NHS Direct Northumbria Police: Protecting Vulnerable People (South of Tyne) Northumbria Police Choice Helpline North East Council on Addictions (NECA)... 9 O Options... 9 P Panah (Black Women s Refuge and Outreach Service)... 6 Places for People, in partnership with South Tyneside Women s Aid, Women s Refuge... 5 R REACH (Rape, Examination, Advice and Counselling Help) Relate Respect Reunite S Safeguarding Nurse Team (Community Health Services) Samaritans (Tyneside) Samaritans National Helpline Sanctuary Scheme... 6 Services for Young People (South Tyneside Council)... 8 Shelter Solicitors South Tyneside NHS Foundation Trust South Tyneside Domestic Abuse Perpetrators Programme (STDAPP) South Tyneside IDVA Service (Independent Domestic Violence Advisers) S&S Removal... 6 T The Mankind Initiative Tyneside Rape Crisis Centre W Welfare Rights (South Tyneside Council) Witness Service Women s Health in South Tyneside... 12

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24 If you know someone who would like this information in a different format contact the communications team on (0191) Comms/2339/SEPT