Welcome

Transcription

1 Welcome Great Yarmouth Safeguarding Conference

2 Great Yarmouth Safeguarding Conference Introduction Cathy Mouser Children s Services Assistant Director for Social Work

3 Great Yarmouth Safeguarding Conference Thresholds conversations and professional dispute resolution

4 MASH Multi Agency Safeguarding Hub

5 Governance Individual agencies MASH Operations Group MASH Board Children and Young People s Strategic Partnership

6 Whose in Norfolk s MASH Adult Safeguarding Team (also have staff in 5 localities) Children s Services Health Practitioners (Cambridgeshire Community Services NHS Trust) Multi Agency Sexual Exploitation Team (MASE) National Probation Service Norfolk Constabulary (Safeguarding and Investigations Command) Adult & Child Abuse, Domestic Abuse, Child Sexual Exploitation, Sex Workers, Slavery, Trafficking, Missing Persons, Prevent Norfolk Recovery Partnership Voluntary Sector Leeway IDVA s. Magdalen Group s Rose Project and Doorway Women s Services, Matrix; Barnardo s CSE & National FGM Centre Virtual Links with Mental Health, Housing, District Councils

7 Complicating Factors All have our own electronic recording systems NCC & Police telephony Different working hours

8 For Children s Services MASH is the Front-door for all new enquiries and subsequent referrals into social care across the county of Norfolk, including Children with Disabilities. One of the front doors into Norfolk Early Help. Approximately 3500 per month

9 Norfolk Children s Services Divided into 6 localities North Norfolk & Broadland Great Yarmouth Norwich South Norfolk Breckland King s Lynn Assessment, Family Intervention, Looked After Children, Leaving Care, Children with Disabilities, Early Help Family Focus.

10 Whose in Children s Services part of MASH Team Manager Decision Makers (Social Work Qualified) Referral Co-ordinators Education Representative Health Practitioner (Cambridgeshire Community Services) SSW Barnardo s National FGM Centre & CSE Business Support Early Help Team Manager on weekly rotation Partnership assistants

11 Risk Desks Child Sexual Exploitation and Missing Domestic Abuse Triage

12 How are referrals made Referrals can be received through Customer Service Centre on Written referrals are made via NSCB1 into Professional Consultation Line

13 Telephone calls are initially received by our customer service centre and for non-active cases handed over to our team of Referral Co-ordinators within MASH who will gather the presenting information and then seek guidance from one of the decision makers as to next steps

14 Electronic Referrals Received into our secure mail box Read by one of the decision makers who reviews previous records and makes decision about next steps.

15 How do we make up our minds what to do? Every contact that is received into the Team is viewed and considered by one of the Decision Makers. Norfolk Threshold Document. Do we need additional information do we have consent? Triage and BRAG (blue, red, amber and green)

16 BRAG HIGH RISK: Child, young person appears to be at immediate risk of abuse or neglect MASH process / package to be completed within four hours Police, Health, EH & social care assessment teams notified immediately MEDIUM RISK Child, young person at risk of abuse or neglect but no immediate action required to safeguard MASH process / package to be completed within one working day

17 STANDARD Concerns raised about a child, young person or adult but no indication of abuse or neglect; further information or signposting may be required MASH process / package to be completed within three working days NO FURTHER ACTION Information received does not indicate a need for any further investigation or assessment

18 Threshold Guide Outcomes Level 1 - Emerging family pressure of stress over a short period of time that could be resolved by existing universal support Level 2 - Emerging pressure or stress that requires a coordinated multi agency response via Family Support Plan (Universal services or Family Focus) Level 3 - Child/young person will be assessed and provided for as a child in need - S17Children Act 1989 Level 4 - Children require child protection measures under S47 of the Children Act 1989 where there is reasonable cause to suspect the child is at risk or likely to be at risk of significant harm.

19 Feedback One of the greatest criticisms received is that the referrer was not informed of the outcome of the enquiry. Standard template letters. Information that is reported back to the referrer needs to be proportionate and appropriate. Feedback after assessment from locality teams

20 Other work completed in MASH

21 Concern about CSE? All concerns about CSE need to be shared with MASH New cases this is likely to be via NSCB1 or CPI (C39 d) Children/Young People who are already active via request for CSE consultation/screening into the MASH mail box

22 Multi Agency Sexual Exploitation (now includes Missing People, Sex Workers, Slavery & Trafficking) Police and Social Care Joint screening for CSE new and active cases Risk levels based on professional judgement Standard -Early Help Offer) Medium - Social Work Assessment (s17) High - s47 strategy discussions Reviews take place within children s planning meetings (CIN/CP/LAC)

23 Missing Children and Young People 9am Multi Agency morning meeting in MASH discusses all children, young people and adults reported missing to the police since the last meeting and whether or not they have been found. If already active then CS MASH will notify allocated worker/team and add a missing notification to carefirst for allocated worker to complete with return interview information. If young person is LAC and in NCC residential unit then Barnardo s will complete RHI feed back to worker and police (unless already engaged with ROSE) Other LAC ROSE will complete RHI and feed back to worker and police Previously not known or active RHI offered by Early Help

24 If a young person declines to participate in a RHI then information should be sought from parents or carers about the incident and recorded. Missing episodes need to considered in all planning (CP, CIN,LAC,FSP) and what actions are being taken and by who to reduce further episodes and risk. Children s Services need to include CSE and missing in placement profiles and to make enquiries of other LA before placement as to whether there are any known factors that might increase risk and services that might be available. Weekly Thursday morning meeting to review RHI s over the previous week, share information and names of those who we are most worried about.

25 Operation Encompass Joint information sharing protocol between Children Services, Police and Schools after the police have a attended a domestic incident where children have been witness, affected or present. Children Services staff notify schools before 9am the following day so they are able to provide support to the children and families affected by these incidents. Started in September 2016 and was piloted in Great Yarmouth. Following this successful pilot it was launched across the rest of the county. 165/438 schools currently signed up and we have made 143 notifications. If you would like more information then please contacted Daniel Halls Education Representative - MASH

26 Opportunities for Information Sharing Section 47 enquiries With parental consent Operation Encompass 9am morning meeting Daily MARAC Clare s Law MAPPA (children s services) Probation Pre-Sentence reports (children s services)

27 Benefits of MASH Better decision making for children and vulnerable adults Early identification of need for additional support (MARAC, Operation Encompass) Closer partnership working clearer accountability and less duplication of effort. Information sharing s47 or with consent Improved communication and information sharing between agencies. (SCR)

28 How to contact us and find out more For further information, access the MASH website at: Children s Services part of The MASH offers a consultation service if you are in doubt as to whether or not to make a referral. The number to be used to contact the MASH If outside normal business hours, our Emergency Duty Teams provides an emergency service using the same number Norfolk Safeguarding Children s Board Norfolk Safeguarding Adult s Board Norfolk Constabulary

29 Thank you for listening Any questions?

30 Great Yarmouth Safeguarding Conference Child Sexual Abuse Key learning for partners

31 Great Yarmouth Safeguarding Conference Mental Health support effectively working with families

32 Mental Health and Resilience Sam Whitham CTL Youth and Early Intervention Service Gail Munro Systemic Practitioner Parent Infant Mental Health Attachment Team 2 nd February 2017

33 Mental Health and Social Adversity

34 An ecological model of factors affecting resiliency

35 DISCUSSION HOW RESILIENT DO YOU FEEL RIGHT NOW? What has contributed to this state?

36 Resilience Resilience is the process of adapting in the face of adversity. Being resilient does not mean that a person doesn't experience difficulty or distress. In fact, the road to resilience is likely to involve considerable emotional distress. Resilience is not a trait that people either have or do not have. It involves behaviors, thoughts and actions that can be learned and developed in anyone.

37 Factors in Resilience Primary factor in resilience is having caring and supportive relationships Skills in communication and problem solving. The capacity to make realistic plans and take steps to carry them out. The capacity to manage strong feelings and impulses. A positive view of yourself and confidence in your strengths and abilities.

38 DISCUSSION What will change?

39 Building Helpful Relationships Person-Centred approach Encourage safe expression of emotion Acceptance Non-judgemental attitude Client self-determination Trust

40 Aspects of Relationships

41 Safe Uncertainty

42 Multi-agency family Certain families seem to have a whole range of professionals involved. Its very common that the more difficulties or disturbance the family or its individual members present, the more new professionals will be recruited to provide help. This requires the family to hold multiple relationships. The professionals attempt to hold the anxiety and this can help provide release of the family s worries but possibly not allow the development of resilience. Frequently such help further enhances the parents sense of failure-thus requiring more help, which in turn, leads to parents experiencing increased helplessness and feeling less able to make independent change. SO HOW DO WE EMPOWER AND BUILD RESILENCE IN FAMILIES?

43 Connecting Families Together Non-judgemental Viewing all family members views as equally important Listening to stories and emotional states Encourage self-reflection Encourage mentalisation COMMUNICATION!

44 Help and Advice Consultation: CFYP for young people up to 25 years. Adult services for adults 26 years and above. PIMHAT Pregnant women or families with children up to 2 years old.

45 Great Yarmouth Safeguarding Conference Comfort break and networking opportunity 20 minutes

46 Great Yarmouth Safeguarding Conference County lines Sgt Dan Smith what do you need to know?

47 Great Yarmouth Safeguarding Conference Supporting children, young people and families what is being provided?

48 Great Yarmouth Safeguarding Conference Youth Advisory Board Young Commissioners

49 Great Yarmouth Safeguarding Conference Children s Centres Jenny Cuthbert

50 Early help from antenatal through to school

51 Children s Centre Service Specification 2016 to 2019 Access to Services Adult Learning Child Learning Children and Young People are Healthy Safe and Well Leadership and Management Funded by

52 Access to Services Register children with the Children s Centre Children s Centres are aware of other services for children and families in the area and signpost/refer as appropriate Support eligible families to access their funded entitlement to early education (2, 3 & 4 year olds) Brokerage of access to childcare and early learning for children with additional needs and disabilities

53 Child & Family Health Services Accident prevention Active lifestyles Alcohol and substance misuse Antenatal care and support Breastfeeding Dental care Healthy weight and nutrition Hygiene Immunisations Parent and infant mental health Pathway to Parenting workshops Sexual health Sleeping Special educational needs Speech and language

54 Child Learning Each centre runs a programme of activities either at the centre or an outreach venue Most sessions are free Supporting children to achieve a good level of development at age 5 Some centre s offer targeted services with places offered by referral or invitation only

55 Child Learning Support children to have a smooth transition into school, with particular focus on those who have not accessed early years education. Support Early Years Settings (including Childminders) to improve the quality of Early Years provision in the Reach Area eg clusters, training, transition support. Work in partnership to improve literacy by supporting families to access library services. Deliver the Book Start Corner Programme

56 Adult Learning Training opportunities Volunteering opportunities at the Centre and in the community area Support families to manage their family finances (including benefit advice) Support parents back into employment

57 Safe and Well Provide targeted one-to-one support to families needing early help Work with partners to support children living with parents/carers that experience poor mental health, domestic abuse or drug or alcohol misuse Evidence-based Parenting Programmes and others developed to meet local need

58 Leadership and Management Advisory Board meetings with partners and service users represented Families contribute to the centres performance and delivery and their views taken into account to improve access and shape service delivery

59 Children s Centres in the Great Yarmouth Borough Priory and Greenacre in Great Yarmouth Seagulls and Gorleston & Hopton Village Green at Belton Caister (including Yarmouth North) Trinity in Martham

60 Great Yarmouth Safeguarding Conference Schools Dawn Kightley Edward Worledge Primary School

61 Great Yarmouth Safeguarding Conference Plenary Key messages & learning points

62 Great Yarmouth Safeguarding Conference Thank you