National Program on Technology Enhanced Learning Indian Institute of Technology Kharagpur International Business Communication Session 1: Introduction
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1 Session 1: Introduction 1. Why do we communicate? 2. How does communication happen? 3. Explain Berlo s model. 4. What are the different levels of communication? 5. What are the different contexts in which communication happens? 6. What is the basic unit of communication? 7. What do managers do, how do they do what they do, and what affects what they do?
2 Session 2: Definitions and Concepts 1. What is culture? 2. What is the difference between intra and intercultural communication? 3. What makes us different from each other? 4. What is the difference between international and intercultural communication? 5. Why do we need to study intercultural communication?
3 Session 3: Communicative competence 1. How does the need for intercultural competence arise? 2. What is communicative competence? 3. According to the study conducted by the International Association of Business Communicators in 2004, what are the attributes of communicative competence in the business environment?
4 Session 4: Communicative competence (Contd.) 1. What does interpretive competence include? 2. What are the systems in relational competence in the integrative model of intercultural competence proposed by Spitzberg in 1994?
5 Session 5: Communicative competence (Contd.) 1. Describe the Episodic System in Relational Competence in the Integrative Model of communicative competence proposed by Spitzberg in Describe the Relational System in Relational Competence in the Integrative Model of communicative competence proposed by Spitzberg in 1994.
6 Session 6: Intercultural Communication 1. What is identity? 2. How are identity and culture related?
7 Session 7: Intercultural Communication (Contd.) 1. What is the connection between cultural identity and communication competence? 2. Define culture. 3. What are the sources of difference between people? 4. What are the challenges posed by diversity?
8 Session 8: Intercultural Communication (Contd.) 1. What are high and low context messages? 2. What are the differences between interactions in high and low context cultures? 3. Describe Psychic Distance, Power Distance, and Institutional Distance.
9 Session 9: Intercultural Communication: Thought and Speech 1. Describe the following cognitive styles: a. Field-dependence/ Field-independence b. Reflectivity/ Impulsivity c. Tolerance/ intolerance of ambiguity
10 Session 10: Thought and Speech (Contd.) 1. Describe the cultural and situational variations in patterns of thought. 2. What is the Sapir-Whorf hypothesis and how does it explain interactions in the business environment?
11 Session 11: Translation as problematic discourse 1. What are coincident meanings? 2. Describe the situations in which coincident meanings degenerate. 3. What is the role of translation in multi-lingual corporate environments?
12 Session 12: Nonverbal communication 1. What is non verbal communication? 2. What is the difference between nonverbal communication and nonverbal behavior? 3. What are the goals of nonverbal communication? 4. How do nonverbal behaviors support verbal behaviors?
13 Session 13: Barriers to communication 1. What are the reasons for problems in intercultural communication? 2. What are the psychological barriers to communication?
14 Session 14: Barriers to communication (Contd.) 1. What are the organizational barriers to communication? 2. What are the reasons for organizational barriers to communication?
15 Session 15: Barriers to communication (Contd.) and Listening 1. What is the difference between hearing and listening? 2. Why is it important for a manager to listen?
16 Session 16: Listening 1. Describe the intrapersonal barriers to listening. 2. Describe some forms of ineffective listening.
17 Session 17: Communication Rules 1. Describe the different kinds of rules followed in spoken language. 2. Describe the procedural rules in interpersonal communication.
18 Session 18: Interpersonal Communication 1. What are the different types of socialization processes in organizations? 2. Describe the factors that affect superior-subordinate communication.
19 Session 19: Interpersonal Communication (Contd.) 1. What are the interpersonal processes of assimilation in organizations? 2. How may employees be recognized in organizations? 3. What affects how involved employees are with their work?
20 Session 20: Communication Style 1. What do you mean by Communication Style? 2. Describe some forms of communication disposition.
21 Session 21: Relational communication 1. Explain the different stages in the development and analysis of relationships. 2. Describe the Relational/ Interactional Theory in the context of interpersonal communication.
22 Session 22: Relational and Maintenance Communication 1. What is meant by coordinated management of meaning? 2. Explain the dialectical theory of interpersonal communication. 3. How does Martin Buber s philosophy inform us about interpersonal communication?
23 Session 23: Organizational Communication 1. Describe Taylor s Scientific Management Theory. 2. Describe Henry Fayol s Administrative Theory. 3. Describe the Bureaucratic Theory of Management.
24 1. What is conversational autonomy? 2. What is organizational culture? National Program on Technology Enhanced Learning Session 24: Organizational Communication (Contd.)
25 Session 25: Collaboration in Organizations 1. What is meant by the phrase, communication climate? 2. What are the types of communication climate in organizations? 3. Suggest some ways for creating and sustaining healthy communication climates in organizations. 4. What is collaboration?
26 Session 26: Groups and Teams 1. Differentiate between groups and teams. 2. Why do people join groups? 3. Describe the differences between individualist and collectivist orientations in small groups.
27 Session 27: Groups and Teams (Contd.) 1. Describe the differences in the membership experiences in different types of workplace groups. 2. What is social loafing and how can it be dealt with? 3. Describe some factors that can influence group effectiveness.
28 Session 28: Teams and Compliance 1. Describe some norms that can foster competent group interaction. 2. How can power differences be minimized in organizations? 3. How can power differences be maximized in organizations?
29 Session 29: Persuasive Communication 1. Distinguish between artistic and inartistic persuasive appeals. 2. Describe different types of artistic proof. 3. What is compliance and what are some of the strategies we use to gain compliance from people we interact with?
30 Session 30: Persuasive Communication (Contd.) 1. Describe the Foot-in-the-door tactic and suggest some strategies for effective use of this tactic. 2. Describe some models of compliance strategies. 3. Describe the tools of persuasion.
31 Session 31: Conflict Resolution 1. What is conflict and how does it begin? 2. List some sources of conflict in the workplace.
32 Session 32: Negotiation 1. Describe some tactics that may be used to resist compliance. 2. What is negotiation? 3. Describe the stages of negotiation. 4. Describe the differences between distributive and integrative negotiations.
33 Session 33: Leadership 1. What is leadership? 2. What is authority? 3. Describe the different types of power that may be exerted by superiors on their subordinates. 4. Describe the different styles of leadership in organizations. 5. How can a leader s communication style impact a subordinate psychologically?
34 Session 34: Written Business Communication 1. Discuss the significance of written communication in organizations. 2. What are the challenges faced by written communication in international business? 3. Discuss the communicative purposes of written business messages. 4. What are the factors one should consider before drafting a written message? 5. Discuss the elements of good writing.
35 Session 35: Technology in 1. Discuss the criteria for selection of computer mediated communication. 2. Compare human-human interaction and human-technology interaction.
36 Session 36: Moving to Another Culture 1. Describe the relationships that may be formed between migrants and host communities. 2. What is culture shock and what are the factors affecting it? 3. Describe the factors that influence cultural adaptation.
37 Session 37: Impatriation and Re-entry 1. What do people returning from a sojourn abroad offer their organizations in their parent countries? 2. What is reverse culture shock? Describe the issues that affect the intensity of reverse culture shock. 3. Describe some strategies for dealing with reverse culture shock.
38 Session 38: Crisis Communication 1. What is a crisis? 2. What is meant by Crisis communication strategy? 3. Describe the typical confusions that arise during crisis situations. 4. Describe some reputation management strategies organizations can adopt during crisis situations.
39 Session 39: Communication Ethics 1. Describe teleological and egalitarian approaches to ethical human communication. 2. Discuss ethical guidelines for communication.
40 Session 40: Conclusion 1. Describe the importance of the concepts covered in this series for a manager.
1. Each person involved in the communication process is both a sender and a receiver. True False
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