Bond, Lorraine Child Minding

Bond, Lorraine Child Minding Type of inspection: Unannounced Inspection completed on: 6 March 2018 Service provided by: Bond, Lorraine Service provider number: SP2011982458 Care service number: CS2011289463

The service Introduction The Care Inspectorate regulates care services in Scotland. Lorraine Bond was registered as a childminder with the Care inspectorate on 5 December 2011. The service is registered to provide a care service to a maximum of six children at any one time under the age of 16, of whom no more than three are not yet attending primary school, and of whom no more than one is under 12 months. Numbers are inclusive of children of the childminder's family. Minded children cannot be cared for by persons other than those named on the certificate. Overnight care will not be provided. The childminder operates the service from her modern home, which is located in a suburb on the outskirts of Aberdeen. The lounge is the play area used for the children, conditions of registration state the kitchen and the childminder's bedroom are not to be used by children. The location of the childminder's home gives easy access to local services, shops and schools and also to open land for nature walks. The childminder's aims included to: 'provide the best possible service to you as a parent and make the time looking after your child as rewarding, educational and fun as possible, within a safe and secure environment'. Our observations were that the childminder was meeting her aims. What we did during our inspection We wrote this report following an unannounced inspection carried out by one early learning and childcare inspector. The inspection took place on 6 March 2018 between 14.20 and 16.30. During the inspection we observed the childminder working with the children present and evaluated the quality of care, environment and management and leadership. We looked at relevant documents and records including children's records, care plans, and relevant policies. Feedback was given to the childminder during and at the end of the inspection. We check services are meeting the principles of Getting it Right for Every Child (also known as GIRFEC), Scotland's national approach to improving outcomes and wellbeing for children by offering the right help at the right time from the right people. It supports them and their parents to work with the services that can help them. There are eight wellbeing indicators at the heart of Getting it Right for Every Child: safe, healthy, achieving, nurtured active respected, responsible, and included. Views of people using the service Only one parent returned a completed care standards questionnaire. Responses indicated that they were very happy with the quality of care their child was receiving in the service. Written comments in the questionnaire reflected that the childminder was; 'very good and flexible (with a) helpful and friendly approach'. 'Healthy choices for snacks' and 'plenty of toys, games, outdoor equipment and use of the local community centre and nearby parks'. We saw that the minded children present were very happy in the care of the childminder and confident in the home. for Bond, Lorraine page 2 of 10

Self assessment We did not receive a self-assessment from the childminder prior to the inspection to help us understand how the service involved children and families and how children's needs were met. The childminder sent us an up to date self-assessment following the inspection. What the service did well We found that the childminder provided a very good quality of care and support for children. Children were nurtured through warm caring support. The childminder involved children and families in discussion and took good account of their views. Care and support was personalised to sensitively meet individuals' needs. The environment was clean, hygienic and suitable for the children. Toys and activities were of good quality and children's experiences were supporting their learning and development. The childminder attended regular training to keep up to date and learn more about children's learning through play. What the service could do better The childminder did not have a planned approach to evaluating and developing her service. Self-reflection on her own practice and training using the reflective questions from the Scottish Government's 'Building the Ambition' guidance and the new Care Inspectorate publication 'Your Childminding Journey' could support this. From this inspection we graded this service as: Quality of care and support Quality of environment Quality of staffing Quality of management and leadership 5 - Very Good 5 - Very Good not assessed 4 - Good Quality of care and support Findings from the inspection We found that that the childminder provided very good care and support for children. We saw that children had developed positive relationships and attachments with the childminder; children sought cuddles and were responded to warmly. The childminder demonstrated kindness, attentive awareness and respect in her care of the children. The childminder could describe in detail how she met children's individual needs and interests using information gathered from parents to inform care plans. Communication with parents in daily diaries was helpful to parents and supported working in partnership. We observed children's personal care needs were met promptly and carried out with care, dignity and respect. Children were achieving in their learning through play, supported by the childminders interaction and provision of additional resources. Useful observations of children's development were recorded to inform their support. for Bond, Lorraine page 3 of 10

Children were confident in talking to the childminder and their conversation was extended, supporting their language development. Children concentrated well on jigsaw puzzles and shape sorting. They enjoyed reading books and being read stories. All the children were observed to be happy, relaxed and engaged. The childminder was responsive to children's requests and helped them to follow their own interests. The childminder described providing creative opportunities such as painting, play-dough and crafts. Children had regular opportunities for fresh air and energetic play outdoors in the garden. Nearby open land was used for nature walks and treasure hunts. The childminder described walking to school as daily good practice and visiting the park for energetic play. Outings to the local duck pond to feed the ducks, to the pet shop, countryside parks and toddler groups widened the children's environment and helped children get to know and feel included in their local community. Children enjoyed a snack of hummus, breadsticks and fruit. Daily diaries and parents' questionnaires showed the childminder provided a range of healthy snacks consistent with best practice guidance. Children were involved in making choices and talked about how they liked having melon and pineapple for snack. Requirements Number of requirements: 0 Recommendations Number of recommendations: 0 Grade: 5 - very good Quality of environment Findings from the inspection We found that the quality of environment for the children was very good. We observed, and parents' questionnaire returns confirmed, that the childminder provided a safe, secure and clean environment. In discussion the childminder had a good awareness of risk and health and safety, reflected in detailed policies. Children were well supervised indoors and out. The childminder's policy was not to allow children under five on the trampoline. In response to a recommendation, infection control procedures had been improved. We observed appropriate infection control practice. Medication procedures were appropriate. These procedures contributed to keeping children safe and well. The childminder was aware that written risk assessment records should be updated more regularly. The childminder had a pet dog and in discussion demonstrated a very good awareness of considerations to keep the children safe around pets. The dog had a protected space where he could be secured if required. A policy had been developed to share information with parents. The childminder described how she provided a travel cot for young children to sleep safely, but that older children slept on the sofa if required; this was not best practice. We discussed with the childminder suitable options to consider for older children to sleep comfortably and safely. for Bond, Lorraine page 4 of 10

The children had access to a range of good quality toys and activities that were appropriate for their stage of development at all ages. These were stored to be easily accessible and allow children's choice. Following a recommendation at the previous inspection the childminder had completed first aid training; this was now due for renewal again and the childminder provided evidence of a training booking to undertake this. Requirements Number of requirements: 0 Recommendations Number of recommendations: 0 Grade: 5 - very good Quality of staffing This quality theme was not assessed. Quality of management and leadership Findings from the inspection We found that the quality of management and leadership was good. The aims and policies that underpinned the service were well written and focused on supporting children's health, safety, care and development. They had been shared with parents to inform them about the service for their children. In response to a previous recommendation, the certificate of registration had been displayed along with public liability insurance. The childminder maintained organised records on the children; in response to a previous recommendation these were now updated at six-monthly intervals. The childminder had a good understanding of protecting children from harm from previous training. However, she would benefit from updating this to raise awareness of current research and best practice in Getting it Right for Every Child. As highlighted in a previous recommendation, the child protection policy should include contact numbers for reporting on any concern (see recommendation 1). The childminder had attended regular training events to develop her knowledge of children's learning and development: for example, 'Birth to Three', dealing with 'Tears and Tantrums', 'Grow Well Choices' involving children in learning about healthy food choices and the Early Learning and Childcare Expansion. The childminder described gaining fascinating play ideas. Further training on 'Bringing Books to Life' was planned. More could be done to reflect on training and how this could make a difference in the service. Communication with parents was positive. Parents were kept up to date through the daily diaries and a closed Facebook page. Questionnaires had been carried out and account taken of parents' views in improving healthy snack choices. for Bond, Lorraine page 5 of 10

Evaluation of the service could be stronger. To develop this, the childminder could formalise how she involves parents and children in evaluating and developing her service and what she considers in reflecting on her own practice and training (see recommendation 2). Self-evaluation could take more account of 'Building the Ambition', new initiatives as highlighted below and how the service helps children in terms of the eight wellbeing indicators from Getting it Right for Every Child: these are safe, healthy, achieving, nurtured, active respected, responsible and included. More information can be found here: http://www.gov.scot/topics/people/young-people/gettingitright/wellbeing We shared information on the Care Inspectorate's latest publications available on our Hub: 'Your Childminding Journey, an online resource'. http://www.childmindingjourney.scot/ 'My Childminding Experience' : http://hub.careinspectorate.com/media/582717/my-childminding-experience.pdf 'Our Creative Journey' http://hub.careinspectorate.com/media/603624/our-creative-journey-aug-17-master-combined.pdf 'My World Outdoors' http://www.careinspectorate.com/images/documents/3091/my_world_outdoors_- _early_years_good_practice_2016.pdf. Requirements Number of requirements: 0 Recommendations Number of recommendations: 2 1. The childminder to update her child protect policy to ensure that it includes contact details for the relevant authorities in Aberdeen City. National Care Standards for Early Education and Childcare up to the age of 16 - Standard 3: Health and Wellbeing; Standard 14: Well-Managed Service. 2. In order to continuously improve the service for the children the childminder should reflect on her own practice and parents responses to questionnaires and identify focus areas for development. National Care Standards for Early Education and Childcare up to the age of 16 - Standard 13: Improving the Service; Standard 14: Well-Managed Service. Grade: 4 - good for Bond, Lorraine page 6 of 10

What the service has done to meet any requirements we made at or since the last inspection Previous requirements Requirement 1 The childminder must ensure the current registration certificate is displayed within the service during the hours the service is operating. This is in order to comply with: The Public Services Reform (Scotland) Act 2010 Section 60(5). Timescale: within 24 hours of receipt of this report. This requirement was made on 28 January 2014. Action taken on previous requirement The registration certificate is now displayed in the service for parents information. Met - outwith timescales Requirement 2 The childminder must develop and implement effective infection prevention and control procedures which reflect best practice including nappy changing, toilet training and hand washing procedures. Further guidance is available in the document Infection Prevention and Control in Childcare Settings, Health Protection Scotland 2011. http://www.documents.hps.scot.nhs.uk/hai/infection-control/guidelines/infection-prevention-controlchildcare.pdf This is in order to comply with: The Social Care and Social Work Improvement Scotland (Requirements for Care Services) Regulations 2011 (Scottish Statutory Instrument 2011/210), regulation 4(1)(a). Timescale: within one week of receipt of this report. This requirement was made on 28 January 2014. Action taken on previous requirement The childminder had rectified concerns and implemented effective infection control procedures. Met - within timescales for Bond, Lorraine page 7 of 10

What the service has done to meet any recommendations we made at or since the last inspection Previous recommendations Recommendation 1 The childminder to develop and implement an appropriate system for tracking when children's information and plans have been reviewed. Reference: National Care Standards for Early Education and Childcare up to the age of 16, Standard 13: Improving the Service. This recommendation was made on 28 January 2014. Action taken on previous recommendation We found that children's records and care plan information was up to date. The recommendation was met Recommendation 2 The childminder to update her child protect policy to ensure that it includes contact details for the relevant authorities in Aberdeen City. Reference: National Care Standards for Early Education and Childcare up to the age of 16, Standard 3: Health and Wellbeing; Standard 14: Well-Managed Service. This recommendation was made on 28 January 2014. Action taken on previous recommendation The childminder had omitted to address this recommendation, therefore it is taken forward in this report. The recommendation was not met Complaints There have been no complaints upheld since the last inspection. Details of any older upheld complaints are published at www.careinspectorate.com. Enforcement No enforcement action has been taken against this care service since the last inspection. for Bond, Lorraine page 8 of 10

Inspection and grading history Date Type Gradings 28 Jan 2014 Unannounced Care and support 4 - Good Environment 4 - Good Staffing 4 - Good Management and leadership Not assessed 19 Feb 2013 Announced (short notice) Care and support Environment Staffing Management and leadership 3 - Adequate 3 - Adequate 3 - Adequate Not assessed for Bond, Lorraine page 9 of 10

To find out more This inspection report is published by the Care Inspectorate. You can download this report and others from our website. Care services in Scotland cannot operate unless they are registered with the Care Inspectorate. We inspect, award grades and help services to improve. We also investigate complaints about care services and can take action when things aren't good enough. Please get in touch with us if you would like more information or have any concerns about a care service. You can also read more about our work online at www.careinspectorate.com Contact us Care Inspectorate Compass House 11 Riverside Drive Dundee DD1 4NY enquiries@careinspectorate.com 0345 600 9527 Find us on Facebook Twitter: @careinspect Other languages and formats This report is available in other languages and formats on request. Tha am foillseachadh seo ri fhaighinn ann an cruthannan is cànain eile ma nithear iarrtas. for Bond, Lorraine page 10 of 10