Implementing change: An overview of the NSAP Peer Mentorship

Transcription

1 NSAP CQI Webinar Implementing change: An overview of the NSAP Peer Mentorship Wednesday 28 th August 2013

2 Peer Mentorship Don t stress your CQI, Peer Mentors will help you fly Don t stress your CQI, Book your Peer Mentor Visit, just apply

3 Peer Mentorship What is it? Opportunity for a service to have support from an external person for their NSAP cycle with the: - self assessment phase - Key Improvement Areas actions in the Continuous Quality Improvement (CQI) phase

4 Peer Mentorship It is a mentorship experience (not accreditation) your Peer Mentor is there to help explore different ways of thinking about things and provide you with tools to do this. Peer Mentor visit is very worthwhile for supporting NSAP process and continuing development of CQI (Quotes from Services)

5 Why have it? Peer Mentorship To improve quality of NSAP self assessment Get advice and support with translating the Key Improvement Areas into implementing actions for patient care

6 Peer Mentorship What is gained? Comparison to other services where we sit overall. What we can improve on evidence and support. Reassurance. Affirmation that we were on the right track. Insights into how to think about things differently. Quotes from Services

7 Peer Mentorship Who provides it? The Peer Mentors Experienced palliative care practitioners Work in all the different palliative care settings and geographical locations 20 trained Annual training workshop

8 Peer Mentorship What does it involve? Service receiving a visit from the peer mentor

9 Peer Mentorship How does our service get a Peer Mentor visit? NSAP team contacts service following submission of self assessment report After receive Quality Improvement Action Plan (QIAP) Provide CQI kit Contains Service pre Peer Mentor Questionnaire (This is available on NSAP website) Service needs to complete the questionnaire and send back to NSAP

10 Peer Mentorship When to have a visit? Any time in CQI phase Ideal approx 3 6 months post completing self assessment

11 Organising the Peer Mentor visit NSAP team Allocates a Peer Mentor Gets confirmation of a date between Peer Mentor and Service Books travel and accommodation for Peer Mentor Provides Peer Mentor with the Service information and instructions Provides Service with instructions (No cost for the Service or action required by Service)

12 Preparation for the Peer Mentor visit Getting organised: Both Peer Mentor and the Service Review information and instructions Identify any questions Start to develop a draft schedule for the visit

13 Preparation for the Peer Mentor visit Contact between the Service and the Peer Mentor: 2 phone calls with follow up in between The aim of these phone calls is to have an agreed schedule for the day to clarify any particular areas the service would like to focus on during the visit

14 Peer Mentor visit schedule This needs to include 3 key components: Meeting(s) with staff to discuss the assessment process and action plan implementation and receive any relevant evidence as appropriate Preparation time for the provision of feedback: to be done separately to the interviews Provision of feedback

15 Peer Mentor visit day Morning: Meet senior management Brief tour of the service Focus on the self assessment process

16 Peer Mentor visit day Afternoon Focus on the Key Improvement Area and Quality Improvement action plan Feedback preparation time

17 Peer Mentor visit day Feedback Session Includes observations of service (this can include highlighting some good points as well as what can be improved) Tips for next self assessment cycle Suggestions for QI action plans

18 Advantages Peer Mentorship Improve knowledge and skills in relation to continuous quality improvement (CQI) Application of knowledge from visit to improve delivery of services Recognition and motivation for CQI Empowerment and energising

19 Evaluation Peer Mentorship After a PM visit a survey form is sent to both the Service Peer Mentor

20 Evaluation results 68% Services strongly agreed that the peer mentor visit was a positive experience 90% Services agreed and strongly agreed (45%) that the peer mentor visit motivated staff to review and improve the services 97% Services agreed and strongly agreed (50%) that the peer mentor visit supported ongoing learning (Following 20 visits)

21 Hot tips Feedback Have a peer mentor visit!!!! Shrinking the Thinking narrow the action plan down to approximately 2-3 key issues to focus on during the day with your Peer Mentor (Quotes from Services)

22 Peer Mentorship Peer Mentor Report Is a record of the visit Will be used by different audiences (clinical and management)

23 Follow up Peer Mentorship NSAP team provides continued support when required with the implementation of Quality Improvement Action plan CQI webinar series with topics about implementing change Resources available on CareSearch

24 What next?..start cycle 2. Peer Mentorship Looking forward to undertaking our next cycle!!!! (Quotes from Services)