Clinical Education Centre Recovery In Action Conference, March 2013

Transcription

1 M A Y Clinical Education Centre Recovery In Action Conference, March 2013 The HSC Clinical Education Centre in partnership with the Northern Ireland Association of Mental Health (NIAMH) held a Conference in March The theme was Recovery in Action, with a particular emphasis on the Wellness Recovery Action Planning approach, better known as WRAP. This approach is recognised as best practice in the Bamford Vision for Mental Health and Learning Disability Services. LEFT: Matthew Federici, Peter McBride and Rona McBrierty Inside this issue... CEC Conference continued Page 2-3 Sweet Summer Treats Coffee Morning Page 4 BSO Leadership for Success Page 5-6 RIGHT: Maura Devlin, Sue Ramsey and Martin Bradley The conference took place on 21 and 22 March at the Stormont Hotel in Belfast. Despite the heavy snow that paralysed most of the province during these two days, it was attended by more than 130 delegates from across the voluntary, community and statutory sectors. BSO Recognition Awards Page 6 The conference was opened with a welcoming address from Peter McBride, Chief Executive of NIAMH, together with Martin Bradley, the Chairman. Matthew Federici was the keynote speaker on day one. Matthew is an Executive Director of the Copeland Centre in America, the recognised world-leading organisation on WRAP and other works developed by Dr Mary Ellen Copeland. He presented an International Perspective on Recovery, commending the Clinical Education Centre for driving forward the strategic plans for the implementation of Recovery-Based Planning in partnership with service users and other community organisations. Continued on next page ITS deliver new regional pharmacy system Page 7 Invoices FAQs Page 8-9 Equality & Human Rights Screening Page 10

2 BSO Business Matters May 2013 Page 2 CEC Recovery In Action Conference continued The second speaker of the day was Rona McBrierty, an advanced level WRAP facilitator from Scotland, who has been working with the Clinical Education Centre to deliver WRAP facilitation training to staff from across five HSC Trusts. Rona outlined her personal recovery journey, from her involvement in Mental Health Services to her role as an advanced WRAP facilitator throughout the world. Her presentation gave real insight into the inextricable links between good mental health, lifestyle, environment and the degree of power that service users can exert over their own lives and recovery. Delegates were delighted when Ms Sue Ramsey, Chair of the Northern Ireland Health Committee, joined the conference for a short time. She gave a short presentation to the conference outlining the Department s endeavours to target inequalities in health and her belief that WRAP training is a central component in this quest. The final speaker of the morning was Lynette Hughes, Head of Research at NIAMH, who presented findings on the review of Day Services and Recovery. The keynote speaker on day two was Simon Bradstreet, Director of the Scottish Recovery Network. He outlined the challenging journey of creating a National Recovery Network and the real benefit that such a paradigm shift in professional thinking and culture can bring to the lives of those suffering from poor mental health. Conference Delegates Throughout the two days there were a range of workshops covering a variety of recovery-based initiatives in Northern Ireland. These included a DVD entitled Recovery in Action produced by the Southern Trust, a presentation on Recovery and WRAP in a Custodial Setting, the role of Service User Involvement, Recovery STAR, Organisational WRAP, and the Scottish Recovery Indicator. The conference was brought to a close by Mrs Maura Devlin, Head of the HSC Clinical Education Centre, who provided an overview of the Centre s journey towards recognition as a leading organisation in Ireland for WRAP facilitation. Feedback from delegates has been extremely positive and has provided confirmation that the demand and recognition of recovery-based approaches in Mental Health brings hope and the ability for those suffering from mental health illness to lead fulfilling lives despite on-going mental health challenges. Recovery is being able to live a meaningful and satisfying life, as defined by each person, in the presence or absence of symptoms. It is about having control over and input into your own life. Each individual s recovery is a unique and deeply personal process. (Scottish Recovery Network). The Conference was organised by Mr John O Grady from the Clinical Education Centre and Mr Billy Murphy, NIAMH. RIGHT: Billy Murphy, Maura Devlin, Peter McBride and John O Grady

3 BSO Business Matters May 2013 Page 3 The Clinical Education Centre welcomes delegates from around the world for the Advanced Level WRAP Facilitators Course The Clinical Education Centre was honoured to welcome course participants from around the globe, including Australia, Canada, USA, Scotland, England, Republic of Ireland as well as Northern Ireland. Following the success of the international conference on Recovery in Action in March, the Clinical Education Centre commissioned the Copeland Centre in America to provide the first ever Advanced WRAP Facilitators Workshop in Ireland. This was an opportunity for people experienced in the ethos of WRAP to undergo advanced-level training in order to present five-day WRAP facilitation programmes. It was led by Matthew Federici, Executive Director of the Copeland Centre, and Rona McBrierty, advanced level WRAP facilitator. John O Grady, Eilish Boyle and Damien McAleer from the Clinical Education Centre completed the course and will now offer WRAP facilitation across five Health and Social Care Trusts. Ann Butler from the Southern Trust and Gordon Higham from NIAMH also completed the course. The Clinical Education Centre views WRAP as useful not only for people with mental health difficulties; it has wide applicability to include people with physical difficulties, including diabetes, pain management and recovery from physical conditions. It can also be utilised in team and organisational approaches. This will be reflected in future programmes. The CEC will continue to adhere to the values and ethics of Recovery that essentially recovery is possible: Hope, Personal Responsibility, Education, Self Advocacy and Support are the key concepts of a recovery-based approach focusing on strengths rather than deficits. Recovery is an idea whose time has come. Welcome to the Future.

4 BSO Business Matters May 2013 Page 4 BSO Sweet Summer Treats Coffee Morning Tuesday 18 June In order to raise money for the Down s Syndrome Association, the BSO will be hosting a Sweet Summer Treats coffee morning along with a book and DVD sale on Tuesday 18 June 2013 in the Boardroom in 2 Franklin Street from 10am to 11am. You will have the opportunity to enjoy some home baked goods and meet with your colleagues, as well as purchase some books and DVDs. Thanks to your contributions in the past, our events have been very successful in the last year alone we have raised over 3,000 which have helped charities such as the Forum Against Substance Abuse and Caring Breaks. In order to make this event as successful as our previous events we are asking for your support. If you would like to donate any treats to the coffee morning please contact Sandra Lowe on ext 5862 / / Sandra.Lowe@hscni.net, or if you would like to donate any books or DVDs please contact Lee-Ann Rankin on ext 5674 / / LeeAnn.Rankin@hscni.net. We hope to see you all on 18 June! BSO Social Committee

5 BSO Business Matters May 2013 Page 5 Developing Leadership Capacity in BSO Leadership for Success The Leadership for Success Programmes aim to help managers across the organisation to realise their leadership potential and contribute to the success of BSO. The BSO HSC Leadership Centre developed a suite of programmes which offer participants the opportunity to experience leading-edge practice in the field of leadership development. Eight cohorts of the Leadership for Success programmes have been completed to date, with 123 members of BSO staff taking part. The aim of the Leadership for Success series is to: Recognise the different levels of leadership responsibility in the organisation as the programmes provide for 3 levels of leadership engagement; Draw on best practice from the leadership / management development community; Place an emphasis on innovation and change management; Emphasise the role of technology as a driver of change; Seek to improve organisational performance; Highlight the crucial role of customer service within the BSO, creating greater awareness of the essential customer focus of the organisation. Cohort 2 on completion of the Leadership for Performance programme after presenting their Improvement Projects Continued on next page

6 BSO Business Matters May 2013 Page 6 Leadership for Success continued The programmes have been developed to address the factors for successful leadership as outlined in the NHS Leadership Framework. Each programme is different, both in terms of content and in the approaches used. They have been designed to suit the training needs of the particular group at which they are aimed. Some comments from participants noted what was most useful to them: Networking with other departments and building relationships; Sharing knowledge and experiences and learning through action learning sets and case studies; Understanding strategic change and the drivers for change; Looking at self and ability to influence others; Understanding personality types and behaviours; The opportunity for time out and reflection away from day-to-day work; Being more aware of personal strengths and areas which need development; Opportunities to see and hear what others in the organisation are doing; Hearing ideas for improvements and looking at things with fresh eyes; Input from Senior Management Team representatives, BSO customers and other invited speakers; Presentations from peers on improvement projects. Participants also highlighted how they could use their learning: In the practical work environment, applying new tools and techniques; To re-position approaches and attitudes to some work areas; Living the values of BSO; Getting to know colleagues better through the action learning sets these groups will be useful to maintain in relation to discussing future challenges and support; To look at ways to continually improve processes and procedures; Reconsider approaches to issues and projects; Utilise tools and techniques for improvement in work areas; Sharing learning with others in the team; Development of confidence and leadership ability; Development of story boards to share improvements and measure the impact over time. If you are interested in find out more about leadership development, please contact Margaret Murray (Margaret.Murray@leadership.hscni.net) at the HSC Leadership Centre. BSO Recognition Awards The application process for the BSO Recognition Awards is now open. Staff should nominate the work they or their colleagues are doing for formal recognition. There are three main awards: Improving Customer Service Award; Team Award; Innovation Award. Application forms are available on the BSO s Intranet site under the Human Resources Directorate. Applications will close on Friday 7 June For further information please contact Joy Hollywood (Joy.Hollywood@hscni.net) in Human Resources.

7 BSO Business Matters May 2013 Page 7 BSO ITS deliver New Regional Pharmacy System The Regional Pharmacy Medicines Management System is fully up and running in Northern, Southern, South Eastern and Western Secondary Care Trusts in Daisyhill, Craigavon, Altnagelvin, Erne, Tyrone, Ulster, Downe, Lagan Valley, Antrim, Mid Ulster, Holywell and Causeway hospitals. The new single system from JAC replaces the many PiLS systems that have been in place from the 1990s and will act as a new integrated IT platform for the future development of Pharmacy and Prescribing Services in Trust hospitals. The 5,000,000 procurement and implementation project was managed by Mr Pat Davis, Head of Programme and Project Management in BSO Information Technology Services (ITS), and delivered through the Technology Partnership Agreement with Hewlett Packard (HP). Key to the success of the project was the dedication of the individual Trust implementation teams. The Pharmacists, who undertook this responsibility deploying and configuring the new software, also at the same time had the task of installing and commissioning new robotic systems for the storage and dispensing of medicines. Left: Northern Trust Implementation Team It was a technically challenging project I cannot praise enough the Trust Pharmacy staff for their personal dedication and commitment from start to finish. Pat Davis, Project Manager The joint Medicines Management and Robotics Systems are tightly integrated with the Trusts own Patient Administration and Financial Systems. They store and dispense medicines, monitor stock levels and costs, automatically order and invoice stock, deliver financial reports, manage aseptic preparations and are a significant pre-requisite to the introduction of ward-ordering and patient-centred Electronic Prescribing. The Regional Pharmacy project is just one of the 32 projects that BSO ITS has currently running or planned at an on-going capital cost of approximately 8,000,000 per annum. Forthcoming Board Meeting The next meeting of the BSO Board will take place on Thursday 27 June at 2:00pm in the BSO Boardroom, 2 Franklin Street, Belfast. If you would like any further information or details of the agenda, please contact Amanda Mills in the Chief Executive s Office. Tel: (028) Amanda.Mills@hscni.net

8 BSO Business Matters May 2013 Page 8 Clearance & Payment of BSO Purchase Invoices: Frequently Asked Questions For more information on the clearance and payment of BSO purchase invoices, please see pages 7-8 in April 2013 s edition of BSO Business Matters, available here. Audience: Invoice Approvers who use the FPM (Finance Procurement Manager) Workbench What do I do with transactions sent to me in FPM which are not for my approval? Transactions can either be: 1. Forwarded to the correct Approver using the Forward button; or 2. Rejected (using the Reject button), which returns the transaction to Finance Accounts Payable. When rejecting a transaction please add a detailed comment explaining why you have done so. I have approved an invoice on the FPM workbench but the transaction remains on the workbench. How do I know that it has been sent to Finance Accounts payable? You may track what has happened to your invoice by selecting the Track Status button on FPM and you will see a full transaction workflow history. If you still have a concern, your appropriate system administrator (see the table below) who can also track transactions in FPM. There is a unique Computer Reference called a Sub Ledger: HP1 Reference (e.g ) with each FPM transaction and you will need to quote that to system admin. Organisation BSO, NIGALA, NISCC, NIPEC, PCC & RQIA HSCB & PHA System Administrator address BSOFPL.UserAdmin@hscni.net HSCBPHA.UserAdmin@hscni.net I have rejected an invoice on the FPM workbench but the transaction seems to be listed under the approved column. This is confusing. How may I know that it has been sent to Finance Accounts Payable for rejection? The approved column on this FPM tool does cause confusion. It actually means posted to Finance Accounts Payable, whether you have approved the invoice by pressing the Submit button or rejected the invoice by pressing the Reject button. Finance will then take further action on the transaction. You may track what has happened to your invoice by selecting the Track Status button on FPM, which will show a full transaction workflow history. If you still have a concern, your appropriate system administrator (see the table above) who can also track transactions in FPM. A unique Computer Reference called a Sub Ledger: HP1 Reference (e.g ) is listed with each FPM transaction and you need to quote that to system admin. Continued on next page

9 BSO Business Matters May 2013 Page 9 Invoices FAQs continued Why is a transaction in FPM awaiting my approval not coded with a cost centre? This usually arises because a cost centre has been used that is not visible to you in FPM as you may not have been given access to the particular cost centre. If this is the case, this needs rectified by your appropriate system administrator (see the table below) who can also track transactions in FPM. You should also the details of the Sub Ledger Code (e.g. HP1 Reference: on the FPM transaction) as well as the transaction code listed on the transaction code (e.g. Trans Id on the FPM transaction). Organisation BSO, NIGALA, NISCC, NIPEC, PCC & RQIA HSCB & PHA System Administrator address BSOFPL.UserAdmin@hscni.net HSCBPHA.UserAdmin@hscni.net Why can I not access the cost centres I need to approve an invoice in FPM? If you cannot access the required cost centres, these will need to be added to your FPM preferences by FPM systems admin. You can do this by sending a request to your appropriate system admin address (see table above). Who is responsible for assigning FPM approvers for invoice approval in FPM? This function is performed by Accounts Payable staff in BSO Finance and will involve a modification to the SODA (Schedule of Delegated Authority) Authorisation Framework. For all additions, amendments or deletions, an Authorisation Framework Form should be requested from BSO Finance, completed, signed and returned to Finance for action. This may be scanned and ed to the appropriate system administrator address. For more information on the clearance and payment of BSO purchase invoices, please see pages 7-8 in April 2013 s edition of BSO Business Matters, available here. Well done! Many congratulations to Nicky Hoare, who has just graduated with a BSc (Hons) Open in Psychology and Sociology with First Class Honours! Nicky works in BSO GP Payments in Ballymena. Well done on this great achievement!

10 BSO Business Matters May 2013 Page 10 Equality & Human Rights Screening NEW Resource on Good Practice The Equality Unit has developed a new resource for staff involved in undertaking Equality and Human Rights screening. It can be accessed here on the BSO website. Currently available is the text-only version; a fully graphed up version will be added soon. This good practice resource has been developed to provide staff with advice and guidance when completing equality and human rights screening exercises. It is based on actual examples from screening exercises conducted. The resource has been written in an easy-to-understand format but it does assume knowledge of the screening process. It should be read in conjunction with Common Myths in Equality and Human Rights Screening, published by the Equality Unit in 2011, available here. The publication has been designed as a repository of good practice examples. In discussing good practice in screening, it focuses on key questions in the screening template. Selective parts of actual screening documentation have been chosen for illustrative purposes. The examples are presented under advice on some of the do s and some of the don ts, and different examples are used for different questions. Training on Equality & Human Rights Screening The Equality Unit is offering 4 training sessions on Equality & Human Rights screening during The training is aimed at staff involved in policy- and decision-making. The sessions are open to staff working in any of the 11 regional HSC organisations. The dates and venues are: 26 June am-1pm 24 September am-1pm 27 November am-1pm 29 January am-1pm BSO Centre House, 3rd floor, Conference Room 2 Chichester Street Belfast HSC Board, Conference Room 1 Linenhall Street Belfast Bretten Hall Antrim Area Hospital Antrim HSC Board, Conference Room 2 Linenhall Street Belfast Staff wishing to book a place are asked to the BSO Equality Unit on Equality.Unit@hscni.net. Places will be allocated on a first come, first served basis. Staff are also asked to indicate at the time of booking whether they have any particular requirements (such as training materials in accessible formats). If you have any questions, feel free to contact us on or Equality.Unit@hscni.net.