CHAPTER ANNUAL

Transcription

1 CHAPTER ANNUAL Everglades Region Gator Region North Region Seminole Region Sunshine Region

2 LETTER FROM THE PRESIDENT Dear Friends and Colleagues: On behalf of our Managing Diretor, Beth Meister, the ountless number of volunteer leaders, and your dediated Board of Diretors, I am proud and honored to present to you the Chapter Annual for The purpose of this booklet is to be a resoure guide for our existing and prospetive members detailing several of the exiting soial and eduational events within the Florida Chapter that are planned for next year. In addition, we ve highlighted some of the opportunities for professional development, areer advanement and membership benefits that are made available to CMAA members. With over 650 members, the Florida Chapter is the largest and one of the most ative in the ountry. We pride ourselves on providing relevant eduational sessions and exeptional networking opportunities. If you are interested in learning more about the Florida Chapter of the CMAA, please ontat Beth or Cherie in our Chapter offie. Professional Development We are very exited to showase a slate of nationally reognized speakers both at regional meetings and at our legendary summer onferenes. The various sessions will help enlighten our members on the ore ompetenies that provide the eduational framework of our profession and the leadership skills that will help you guide your team bak at the lub! In addition, we have provided save the dates and other information on the ertifiation, university based BMI s and other eduational programs, and the opportunities for our Student members. Networking I promise you-you will get out of FLCMAA what you put into it. I would enourage you to make the most of your membership by attending and partiipating at our onferenes and soial events, volunteering your time on a Chapter or Regional Charity Committee, and begin to invest the time into developing relationships with your fellow members. Besides the eduational opportunities made available by CMAA, I annot express enough the importane and signifiane of how muh your fellow members an assist you with your role as a lub manager. There are so many resoures at your disposal, with so muh experiene just a phone all away. Whether you are dealing with an operational issue, a tough Board member, a poliy, or trying to get omparative information, I have never found a fellow lub manager not willing to help, advise or lend an ear. We are here to support and help one another-that's what makes our Chapter and the lub industry unique and unlike other segments of the hospitality industry. I attribute muh of my professional advanement and suess to the tremendous insight I have reeived from my peers within CMAA. I am honored to lead and serve the Chapter on your behalf, and I look forward to seeing you at an upoming event. Let s make 2015 a great year! Matt Lambert, CCM, CAM Florida Chapter President GM/COO The Country Club at Mirasol 2

3 Florida Chapter Club Managers Assoiation of Ameria BOARD OF DIRECTORS Matt Lambert, CCM, CAM President David C. Collough, CCM Past President Jeff Hartigan, CCM Vie President Mithell Krah, CCM, CCE Seretary Treasurer Mark Neneman Everglades Region Diretor James Lynn, CCM, CAM Everglades Region Diretor Sott Fairbairn, CCM, CCE Gator Region Diretor Bruno Couturier, CCM North Region Diretor Steve LoGiudie, CCM Seminole Region Diretor Larry Savvides, CCM Seminole Region Diretor David Kemp, CAM Sunshine Region Diretor Mihael MCarthy CMAA National Diretor Bill Langley, CCM CMAA National Diretor Beth Meister Managing Diretor 3

4 CHAPTER COMMITTEE CHAIRS Nominating David C. Collough, CCM John s Island Club Long Range Planning Jeff Hartigan, CCM The Oaks Club Bylaws/Ethis Mith Krah, CCM, CCE Big Cypress Golf & Country Club Membership Mark Neneman Pamira Golf Club International Wine Soiety James Lynn, CCM, CAM Wyndemere Golf & Country Club Future Leaders Eduation Program Sott Fairbairn, CCM, CCE Tampa Yaht & Country Club Idea Fair Bruno Couturier, CCM Marsh Landing Country Club Professional Development Steve LoGiudie, CCM Ibis Golf & Country Club Sholarship Larry Savvides, CCM Mizner Country Club Student Development David Kemp, CAM Isleworth Country Club Allied Assoiation Liaison Jim Butler, CCM Grey Oaks Country Club The Club Foundation Jay DiPietro, CCM Boa West Country Club Professional Development Craig Martin, CCM St. Andrews Country Club Historian Dennis Ahearn, CCM Blair Group IMPORTANT DATES TO REMEMBER Leadership & Legislative Conferene Loation and Date TBD Mid-Management Conferene Dallas/Ft. Worth, TX Date TBD BMI I - Club Management Georgia State University - Atlanta, GA Marh 23-27, 2015 Otober 12-16, 2015 BMI II - Leadership Priniples Cal-Poly University - Pomona, CA January 12-16, 2015 Otober 19-23, 2015 BMI III - General Manager/ Chief Operating Offier Mihigan State University - East Lansing, MI Marh 29 - April 2, 2015 September 21-25, 2015 November 9-13, 2015 BMI IV - Tatial Leadership Cornell University - Ithaa, NY Marh 1-5, 2015 Otober 25-29, 2015 BMI V - Strategi Leadership TBD BMI Food and Beverage Management University of Houston - Houston, TX November 3-7, 2015 BMI Golf Management Admiral s Cove Club, Jupiter, FL May 4-8, 2015 BMI Certifiation Review Course Georgia State University - Atlanta, GA January 25-29, 2015 November 15-19,

5 MEMBERSHIP EXPERIENCES Career Servies CMAA s Career Servies Department provides assistane to Members in need of new positions and for lubs in need of professional management. provides online aess to areer ounseling, job opportunity listings, and employment servies available to lub professionals. FLCMAA posts open positions and opportunities on our website: Certifiation Programs CMAA takes great pride in its voluntary ertifiation program. Sine its ineption in 1965, it has beome reognized as the hospitality industry s most respeted ertifiation program. Certified Club Manager (CCM) The Certified Club Manager (CCM) designation is the ornerstone of CMAA s Member reognition program. It is a valuable and widely respeted mark of a manager s ommitment to professional development and the lub industry. The Florida Chapter is proud to announe the following members have attained their Certified Club Manager (CCM) redentials in the last year. Robert J. DiBiase, CCM Patrik MDonald, CCM David R. Gillespie, CCM John R. Newman, CCM Matthew Linderman, CCM Whitney Tomlinson, CCM Stephen LoGiudie, CCM Bryan Twente, CCM Jessia Madsen, CCM Certified Chief Exeutive (CCE) The CCE designation was developed to reognize managers that have shown the ability to suessfully serve as the most senior manager in a lub. While the CCM designation is still the hallmark of professionalism within the lub industry, the CCE designation is meant to augment the CCM designation. Master Club Manager (MCM) The MCM designation is a ertifiation and reognition program for a speial group of professionals who have made extraordinary and long-lasting ontributions to the lub industry. Honor Soiety This ahievement is open to lub managers who have ahieved 400 additional redits beyond ertifiation (minimum 150 CMAA/CMI), 10 years of membership and suessful ompletion of BMI IV or BMI V. FLCMAA Members Statistis MCM designation: 2 members CCE designation: 39 (6%) CCM designation: 192 (30%) Honor Soiety Members: 77 (11%) 5

6 CMAA 10 CORE COMPETENCIES 1. CLUB GOVERNANCE History and types of lub, membership types, bylaws, poliy formation, board relations, hief operating offier onept, ommittees, ommittee relations, areer development in lubs. 2. FOOD AND BEVERAGE MANAGEMENT Food and beverage trends, food and beverage servie, menu development, atering sales and operations, theme funtions, nutrition and wellness programs, dining room design, equipment ordering, reeiving, ontrols, inventory, wine and beverage operations and development, food and beverage training, personnel issues, sanitation, food and beverage tehnology. 3. ACCOUNTING AND FINANCIAL MANAGEMENT Aounting and finanial issues, apital projets, strategi planning, uniform systems of aounting, audits, finanial analysis, Internal Revenue Servie (IRS) issues, ash flow and foreasting, budgeting, tehnology issues, business offie organization, ompensation and benefits administration, long-range finanial planning. 4. HUMAN AND PROFESSIONAL RESOURCES Employee relations, employee ommuniation, time management, reruiting strategies, hiring and seletion, performane systems, training and development, progressive disipline and terminations, other legal issues, stress management, organizational development, labor issues, ompensation and bonus programs, balaning job and family, pre-employment testing and performane evaluation issues. 5. LEADERSHIP Motivation and team building, oahing and developing others, building relationships, diversity, onflit management, strategi planning, delegation, problem analysis and deision making, improving performane, providing performane feedbak, onduting performane disussions, professional image and dress, negotiation, member ontat skills. 6. MEMBERSHIP AND MARKETING Membership strategies, membership planning, lub manager s role in marketing and membership, membership satisfation surveys, membership orientation programs, working with the membership ommittees, working with the media, newsletters, membership tehnology. 7. GOLF, SPORTS AND RECREATION MANAGEMENT Golf operations and etiquette, rules of golf, golf ourse management, the role of the superintendent, grasses, turf, onditioning praties, budgets and foreasting, golf tournament operations, golf equipment, future trends in golf, environmental issues, junior programs, tennis operations, swimming pool management, yaht lub failities management, fitness enter and spa management, loker room management. 8. EXTERNAL AND GOVERNMENTAL INFLUENCES Legislative influenes, privay, regulatory issues, lub law, liquor liability, labor laws, immigration laws, Internal Revenue Servie (IRS), urrent legal issues affeting lubs, disaster preparedness. 9. FACILITIES MANAGEMENT Preventative maintenane, housekeeping, seurity, insurane and risk management, lubhouse remodeling and renovation, lodging, energy and water management, laundry, sustainability and onservation. 10. INTERPERSONAL SKILLS Ative listening skills, effetive writing skills, onduting oral and written presentations, promoting ommuniation between departments, negotiation, atively seeking member and employee feedbak, ommuniating ideas effetively with employees and members, expressing disagreements tatfully, seeking larifiation, ahieving positive working relationships, role modeling, ommuniation skills. 6

7 EDUCATION & NETWORKING OPPORTUNITIES CMAA World Conferene The World Conferene on Club Management is the Assoiation s most omprehensive eduation event of the year with partiipation by over 3000 international lub professionals. The 2015 World Conferene will be held in San Antonio, Texas, Marh 8-12, Further details on this event are available at Future Leaders Program Eduation foused on mid-management staff is offered throughout the year as part of the Future Leaders Eduation Program. Eduation modules, gaining CMAA redits, have been developed fousing on the 10 Core Competenies of CMAA. These modules are offered online with monthly Member Mentor alls overing the featured area/topi. Regionally aessible events are offered allowing mid-management to gain high-quality eduation and opportunities to gain eduation, further their areers and gain neessary eduation redits for CCM areditation. Regional Eduation Eah year, the five (5) Regions of FLCMAA offer over 100 hours of eduation events and networking opportunities at loal meetings in your area. The Florida Chapter ompiles the best speakers available on topis of urrent trends and relevane. All eduation sessions are inluded in member dues. A shedule of events is inluded on pages 14 and 15 and is available online at 7

8 STUDENT DEVELOPMENT CMAA urrently has more than 1,200 student members and maintains 42 Student Chapters and Colonies at olleges and universities throughout the United States. The Florida Chapter is proud to be assoiated with four (4) established CMAA Student Chapters - Florida State University (FSU), Florida Gulf Coast University (FGCU), Johnson & Wales University-Miami (J&W), the University of Central Florida (UCF) and Northwood University. National Student Eduation Conferene November 5-8, 2015 New England Chapter Boston, MA CCM SCHOLARSHIP PROGRAM The Florida Chapter is pleased to announe its new Sholarship Program, whih is an opportunity for the Florida Chapter to re-invest in our members professional development, and provide finanial assistane to those Members who are working towards the attainment of their CCM designation; a highly reognized ahievement and ommitment within the lub industry. CHARITABLE GIVING Our members and member lubs ontinue their ommitment to servie by supporting loal and national harities. In 2014, FLCMAA members and lubs again raised over $1,000,000 through Regional golf tournaments and fund raising events that benefited harities suh as Barbara s Friends, Golisano Children s Hospital Caner Fund, Speial Olympis Florida, Arnold Palmer s Children s Hospital, Children s Mirale Network, Toys for Tots, SOS Children s Village, Ronald MDonald House Charities, George Snow Sholarship Fund, Florene Fuller Child Development Centers, Uniorn Village Aademy and All Children s Hospital. 8

9 CMAA UNIVERSITY CMAA University is the expansion of CMAA s Lifetime Professional Development program featuring dynami, online learning. CMAA University was developed as a way to bring eduation to CMAA members and staff training to the lub ommunity. Aessible through a desktop, laptop or tablet, this eduational resoure is launhing a new way for CMAA members to earn Club Management Institute (CMI) redits for free as a benefit of membership. Organized into 10 subjet areas, members partiipate in interative ourses and take a test reviewing the ourse material. Your login time for eah ourse is traked to verify your partiipation. Credits an ount toward the requirements for Certified Club Manager (CCM) designation, the Certifiation Maintenane Requirement, Honor Soiety and Master Club Manager (MCM) eligibility. It is done at your pae and on your shedule. MANAGER IN DEVELOPMENT PROGRAM (MID) This CMAA eduational program was developed to eduate entry- and mid-level managers through exposure to diverse departments within a lub operation. The program is presented as an online, interative 12 module program that an be ompleted in its entirety, by speialization or by individual topi. Eah module is aompanied by a PowerPoint to supplement the eduation from the mentor. This rih resoure will be aessible online through CMAA University ( M ID Certifiate of Speialization: Club Management Essentials 1. Governane - Clubs and Organization 2. Finanial Management 3. Communiations (Coming Soon!) 4. Career Planning (Coming Soon!) MID Certifiate of Speialization: Private Club Operations 5. Food Operations Management 6. Beverage Operations Management 7. Failities Management (Coming Soon!) 8. Club Training MID Certifiate of Speialization: Club Leadership 9. Leadership Priniples 10. Golf, Sports and Rereation 11. Human Resoures 12. Marketing (Coming Soon!) Five Club Management Institute (CMI) Credits will be awarded for the suessful ompletion of eah module. A manager who ompletes all 12 modules will earn 60 CMI Credits and a diploma. In addition, one Assoiation Ativity Credit will be awarded to the mentor for eah session that he or she helps to deliver. 9

10 2015 SUMMER CONFERENCE SERIES Sponsored By: June 22-25, CAP T I V A IS L AND, FLO R I D A South Seas Island Resort 5400 Plantation Road Captiva Island, Florida Reservations Referene: FLCMAA Aommodation Details 1 Bedroom Bayside Villa $169* 1 Bedroom Beah Villa $209* 2 Bedroom Beah Villa $309* *Plus appliable taxes Notes: Reservation Deadline: June 8, 2015 Inludes Resort Fee

11 August 2-5, 2015 Omni Orlando Resort at ChampionsGate 1500 Masters Boulevard Championsgate, Florida, The-Omni Referene FLCMAA Aommodation Details Standard Room Single $135* Double $135* 1 Bedroom Jr. Suite Single $135* Double $135* 2 Bedroom Villa $309* 3 Bedroom Villa $379* Upgrades: Deluxe Balony $10 Premium Balony $30 Upgrade harge plus group rate Notes: Reservation Deadline: July 18, 2015 Inludes Resort Fee *Plus appliable taxes Sponsored By: 11

12 Sponsored By: September 25-27, 2015 Wyndham Grand Jupiter at Harbourside Plae 122 Soundings Avenue Jupiter, FL Referene: FLCMAA Aommodation Details Standard Room $159* Grand Deluxe Room $250* Note: Reservation Deadline: September 11, 2015 *Plus appliable taxes 12

13 FLCMAA FUTURE LEADERS PROGRAM The FLEP is an eduation program foused on mid-level management that was developed in order to provide valuable eduation for the next generation of ative managers and leaders in CMAA. What is the Future Leaders Eduation Program: An online and mentor program that fouses on all 10 CMAA Core Competeny areas over a 10 month period. Who an partiipate: Any mid-manager that is either a member of FLCMAA or works at a lub that has an ative FLCMAA member may partiipate. How does it work: Eah month there are 3 online ourses offered and a 1 hour Mentoring Call. Partiipants an hoose any 2 of the 3 ourses offered and are required to partiipate in the Mentor Conferene Call on the last Thursday of eah month. What do partiipants reeive: Partiipants reeive 3 Other Eduation redits for suessful ompletion (inludes module testing) of the required online and mentoring all omponents for eah of the 10 Core Competenies. Course requirements are traked by the Chapter Offie and submitted to the CMAA upon suessful ompletion. Program sponsored by: 13

14 2015 CHAPTER EDUCATION The Role of Leadership in Creating & Sustaining a Culture of Servie Exellene To suessfully ompete in today s business environment and ahieve longterm finanial suess, lub leaders must be ommitted to inreased employee engagement and member loyalty. This results-oriented session is designed for leaders who are ommitted to providing their members with a superior level of servie that surpasses what is offered by the ompetition, and unovers how this positively impats bottomline results. Presented by Theo Gilbert-Jamison, author of the popular leadership book, THE SIX PRINCIPLES OF SERVICE EXCELLENCE, this is a highly interative session that guides you through proven strategies and best praties for driving worldlass employee performane to exeed expetations and elevate the member experiene from average to extraordinary. Theo Gilbert - Jamison Performane Solutions by Design, In. Partiipants attending this session will be able to: Identify the six key elements that are ruial in onsistently delivering an exeptional member experiene; assess barriers that are preventing their staff from onsistently performing at a superior level; and develop a preliminary ation plan for reating and sustaining a ulture of servie exellene lub-wide. Sessions Dates: Gator April 15, 2015 The Oaks Club Seminole May 18, 2015 Broken Sound Club North May 21, 2015 Jaksonville Golf and Country Club Everglades July 15, 2015 Wyndemere Golf and Country Club Sunshine Otober 7, 2015 Waldorf Astoria Golf Club Core Leadership Priniples Core Leadership fouses on the neessary traits and harateristis of effetive leadership in private lubs. This fast paed session will identify different leadership styles and some of the keys to suess that have helped lub managers around the ountry improve their effetiveness as industry leaders with their Boards, teams, and members. Greg will share his Three C s of leadership, the value of Linear Organizational harts, embedded leadership, why silos suk, and his own formula for leading with VASA (sounds like NASA but it isn t roket siene). Greg s high energy and vast experiene at lubs of all types has been well reeived by managers around the ountry and internationally. Leadership is an evolutionary thing not a destination, so join him for a leadership journey unlike any you ve ever experiened! Sessions Dates: Sunshine April 8, 2015 Interlahen Country Club North July 14, 2015 Marsh Landing Country Club Gator July 15, 2015 Sarasota Yaht Club Seminole July 22, 2015 Hillsboro Club Everglades Otober 7, 2015 Quail West Golf & Country Club 14 Greg DeRosa Kopplin & Kuebler

15 Leading From Within: Three Keys to Living a Life with Purpose and Passion In order to be an effetive leader in the workplae, we must first be an effetive leader in our own lives... and that begins by truly knowing ourselves. Leading From Within is a highly inspirational presentation on beoming authenti leaders in all faets of our lives. Using powerful stories and humorous antidotes, Greg provides the neessary tools and insights into how to lead a purposeful and enrihing life. Sessions Dates: Everglades May 21, 2015 Collier s Reserve Country Club Sunshine July 15, 2015 Country Club of Orlando North Otober 20, 2015 San Jose Country Club Gator Otober 21, 2015 Carlouel Yaht Club Seminole Otober 23, 2015 Gulf Stream Golf Club Greg Giesen The Laughing Leader How to Use Power Phrases, Free-Style Sripts, and Other Verbal Patterns to Effortlessly Deliver Stellar Customer Servie In this workshop, partiipants will reeive speifi tools they an use to respond with tat, fi nesse, and professionalism when dealing with with both members and staff in a variety of hallenging ommuniation situations. Instead of simply fousing on theory, this workshop fouses on the words-power phrases, danger phrases, lead-in lines, losing lines, navigational phrases, verbal tatis, and other speifi language patterns to help professionals stay in the response mode, and deliver 5-star ustomer servie even when dealing with diffi ult and demanding people. Additionally, partiipants learn how to take the tools they ll be given during the workshop and aelerate the learning proess so they take what they learn and use it starting day one. Armed with the tools, tatis, and strategies they need to respond with power and onfi dene, audiene members will leave feeling energized and inspired, and eager to use what they learned, resulting in an entirely new level of ommuniation suess both at work and at home. Sessions Dates: North April 14, 2015 Serenata Beah Club Everglades April 16, 2015 Palmira Country Club Seminole April 29, 2015 The Oean Club of Florida Sunshine May 19, 2015 Isleworth Golf & Country Club Gator May 20, 2015 Laurel Oak Country Club Dan O Connor Dan O Connor Training Regional Eduation Sponsored By: 15

16 SAVE THE DATE CAPTIV A ISLAND, FL O RID A Captiva Island June 22-25, 2015 Orlando August 2-5, 2015 Jupiter September 25-27, CMAA World Conferene San Antonio, Texas Marh 8-12, 2015 Florida Chapter CMAA 3330 Fairhild Garden Avenue P.O. Box West Palm Beah, FL 33420