Connecting You to Services in Sefton.

Transcription

1 Connecting You to Services in Sefton

2

3 Connecting You to Services in Sefton This directory was created with the support of the following organisations:

4 Welcome Welcome to the Sefton CVS quick guide to Connecting You to Services in Sefton. We hope this information will prove to be helpful for anyone living in Sefton, but particularly for our older residents who may want a direct and uncomplicated route to accessing key services, organisations and activities. In addition, our aim has been to identify a person-to-person connection where possible, recognising that not everyone is able or willing to use online facilities. We also hope that it will become a key resource for health and social care professionals, supporting people who want to access these types of services throughout Sefton. All details are correct at the time of printing (autumn 2017) but we appreciate that services and organisations go through changes, including to their contact details. Also, we cannot list every service here, although there are many more available. We have therefore included a page in each section for the Sefton CVS Signposting Service. Just call one of the Signposting Service numbers for help in finding the service, activity or organisation you require. Best wishes Nigel Bellamy Deputy Chief Executive Sefton CVS

5 Each of the cards in this directory has a question on the front and the answer to the question on the back. There are five thematic sections, as listed on this page. Cards 1-36 Cards Cards Cards Cards Section 1 Health and Social Care Section 2 Community Safety Section 3 Home Life Section 4 Leisure and Social Activities Section 5 Finance

6 This document is available in both printed and digital versions. If you prefer to have access to a digital version for your phone, computer or other device please see the back cover for details of how to download a suitable file. The supply of printed copies is limited therefore please pass on this printed guide to someone else who really needs it, if you prefer to look at it electronically. We can also supply this guide in other formats upon request. Please call us on for more details.

7 Section 1 Health and Social Care

8 Sefton CVS Signposting Service Is there an aspect of health and social care, community safety, support at home, social activities or financial services that you need some further advice and information on? Are you unsure which services or activities would be most appropriate for you? Would you like to speak to someone about the services or activities that are available? If so contact the Sefton CVS Signposting Service on: Telephone: ext 241 to be connected to services for south Sefton (Maghull, Lydiate, Litherland, Bootle, Seaforth, Crosby, Thornton and Hightown areas) or Telephone: to be connected to services for north Sefton (Formby, Ainsdale, Birkdale and Southport areas)

9 Question Card 1 I want a new doctor how can I change?

10 Answer Card 1 Depending on where you live, contact: South Sefton CCG Telephone: southsefton.ccg@nhs.net Southport and Formby CCG Telephone: southportandformby.ccg@nhs.net or NHS England Telephone: Or contact the practice you wish to change to and complete the form.

11 Question Card 2 I m feeling unwell but cannot easily get out to visit my GP. Who can I contact for advice?

12 Answer Card 2 Contact your GP practice they may be able to organise a home visit. Alternatively you can speak to the NHS 111 service for advice over the phone.

13 Question Card 3 I am struggling at home due to an injury or disability. How do I obtain support?

14 Answer Card 3 Ask your GP to refer you to the Community Physiotherapy Team if you live in south Sefton, or to the Southport and Formby Adult Therapy Team if you live in north Sefton. These teams support adults to be as independent as possible at home and to have an improved quality of life. South Sefton Team Telephone: Southport and Formby Team Telephone: If you are over 65 and at risk of falling and you want to increase your independence contact: Active Lifestyles Telephone: for details of how to access support sessions.

15 Question Card 4 I feel unwell, but don t want to bother the GP. Who can I talk to?

16 Answer Card 4 Your local chemist can advise and provide treatment for minor ailments. Ask at your local chemist for the NHS Care At The Chemist scheme. For minor illness you can visit the NHS Sefton Litherland Walk-In Centre without an appointment. Litherland Walk-In Centre Litherland Town Hall Health Centre Off Hatton Hill Road/Field Lane Liverpool L21 9JN Telephone: Open every day 8am to 8pm including bank holidays.

17 Question Card 5 I have a query, or would like more information about my medication. Who can I ask?

18 Answer Card 5 Ask your local community pharmacy. They don t just dispense medicines. They offer a range of health services that you may not be aware of such as a minor ailments service, screening for diabetes and high blood pressure and stop smoking services. The telephone number of your local pharmacy can be obtained from: NHS England Telephone: Or visit the NHS Choices website at:

19 Question Card 6 How do I arrange an optician s visit at home?

20 Answer Card 6 Some opticians provide a home visit service for patients who find it difficult to attend their premises. This can provide access to the same offers, products and high standard of care available on the high street. Check with local opticians for availability. Or you can contact: Healthwatch Sefton Freephone: Telephone: ext 240 Text: info@healthwatchsefton.co.uk Or visit the NHS Choices website at:

21 Question Card 7 What can I do if I have concerns about my teeth, gums or mouth?

22 Answer Card 7 Dental checks at least once a year are vital for a healthy mouth, even if you have dentures or no teeth. They can help with: - Bleeding or swollen gums - Bad breath - Tooth decay - Recognising the signs of oral cancer If you need help with an urgent dental problem call the Emergency Helpline on (local rate). To find a NHS dentist in your area contact NHS England on Telephone: If you are unable to attend the dentist and feel you need a home visit, speak to your dental practice. For more information on dental health speak to the NHS 111 service or visit the NHS Choices website at For advice on how to access dental services in Sefton contact: Healthwatch Sefton Freephone: Telephone: ext 240 Text: info@healthwatchsefton.co.uk

23 Question Card 8 What should I do if I have a foot problem?

24 Answer Card 8 People with foot problems are eligible to receive an assessment for podiatry care. Access to the service is by completion of an application form which is available from all health centres and GP surgeries. The podiatry service offer home visits for patients who are housebound but referrals must be made by a healthcare professional who can confirm that the person is unable to leave their home to receive their care. For advice on how to access foot care services contact: Healthwatch Sefton Freephone: Telephone: ext 240 Text: info@healthwatchsefton.co.uk Or visit the NHS Choices website at:

25 Question Card 9 I m worried about mine or someone else s mental health. What should I do?

26 Answer Card 9 Discuss your concerns with a member of the medical staff at your GP practice, or any health or social support service you are in contact with. Or contact Access Sefton on to arrange an appointment (you need to be registered with a Sefton GP). Or you can call the Mind national helpline for advice and support on Telephone: Text: 86463

27 Question Card 10 What can I do for myself to help stay mentally healthy?

28 Answer Card 10 Try using the five steps to mental wellbeing: Connect connect with the people around you: your family, friends, colleagues and neighbours. Be active you don t have to go to the gym for exercise. Find an activity that you enjoy and make it part of your life. Keep learning learning new skills can give you a sense of achievement and a new confidence. Give to others acts such as volunteering at your local community centre can improve your mental wellbeing and help you build new social networks. Be mindful be more aware of the present moment, including your thoughts and feelings. For advice on how to access counselling services contact: Sefton CVS Signposting Service Telephone: ext 241 or

29 Question Card 11 Who can I contact if I am worried about my memory, or have a diagnosis of Alzheimer s disease or other form of dementia?

30 Answer Card 11 You can speak to your GP about your concerns or contact: Alzheimer s Society Services Sefton Local office: National helpline: Admiral Nursing Direct dementia helpline Telephone:

31 Question Card 12 Where can people diagnosed with cancer access information and support?

32 Answer Card 12 Sefton Cancer Support Group 1 Duke Street Formby L37 4AL Telephone: / out of hours May Logan Healthy Living Centre 294 Knowsley Road Bootle L20 5DQ Telephone: The Macmillan Cancer Information and Support Centre Drop-In sessions 10am to 4pm Monday to Friday 20 Stanley Street, Southport, PR9 0BY Telephone: The Macmillan Community Navigator Service Telephone: ext 217

33 Question Card 13 How often will I be invited to NHS cancer screening programmes?

34 Answer Card 13 Bowel cancer screening all men and women aged 60 to 74 will be sent a free screening kit every two years. People over the age of 75 can self-refer. For further information or to request a kit please phone for free on Telephone: Breast cancer screening women aged between 50 and 70 are invited for breast screening every three years. The breast screening programme is trialling an expansion of the screening to cover women between the ages of 47 and 73. Women over the age of 70 can self-refer by phoning their breast screening unit direct. Cervical screening women aged 25 to 49 are invited for cervical screening every three years, and women aged 50 to 64 every five years. Women over 64 can be screened if their previous three tests were not clear or if they have never been screened. To receive invites to attend any of the above screening programmes you must be registered with a GP.

35 Question Card 14 Who can I talk to about HIV issues for myself or a family member?

36 Answer Card 14 You can discuss your concerns with your GP or: Sahir House is the HIV support, information and training centre for Merseyside. Offering a wide range of services to people living with or affected by HIV on Merseyside, HIV awareness training and up-to-date HIV information. Telephone: info@sahir.uk.com or visit the website

37 Question Card 15 How do I access support to stop smoking?

38 Answer Card 15 Smokefree Sefton Telephone: Living Well Sefton Telephone: The Living Well Sefton team can help you to access stop smoking services. If you live in south Sefton you may also ask your GP to refer you to a Health Trainer from the Sefton CVS Reablement Team. Telephone: ext 217 or 219 for further information.

39 Question Card 16 I would like to improve my health and wellbeing by making small changes to my lifestyle such as: - Eating healthier food - Losing weight - Taking up some gentle exercise Who can I contact for help?

40 Answer Card 16 Living Well Sefton This is a free service open to all residents of Sefton or those registered with a Sefton GP. The team can help you with: - Improving your wellbeing - Exercising more - Cooking and eating better Telephone: If you live in south Sefton you may also ask your GP to refer you to a Health Trainer from the Sefton CVS Reablement Team. Telephone: ext 219 for further information. Active Lifestyles For information about the Active Lifestyles Exercise Referral Programme. Telephone:

41 Question Card 17 Where can I go for advice on alcohol and drug addiction?

42 Answer Card 17 Ambition Sefton Provided by Mersey Care NHS Foundation Trust to help and support the residents of Sefton who have a drug and alcohol problem. You can ask your GP, practice nurse, other health professional or voluntary sector agency to refer you or arrange an appointment. Sefton House Canal Street Bootle L20 8AH Telephone: Church Street Southport PR9 0QT Telephone:

43 Question Card 18 I have had a stroke where can I go for help?

44 Answer Card 18 Stroke Association National helpline: South Sefton Information, Advice and Support Service The Community Centre Formosa Drive Liverpool L10 7LQ Telephone: / Southport and Formby Information, Advice and Support Service 52 Hoghton Street Southport PR9 0PN Telephone: You can also contact The Brain Charity Telephone: Website:

45 Question Card 19 I have a neurological condition. Where will I find help and support for myself and my family?

46 Answer Card 19 The Brain Charity provides emotional support, practical help and social activities to anyone with a neurological condition and to their family, friends and carers. There are hundreds of different neurological conditions including stroke, dementia, learning disability and brain injury. Telephone: info@thebraincharity.org.uk

47 Question Card 20 I am afraid of falling at home. What can I do?

48 Answer Card 20 If you live in south Sefton and are over 65 you can be referred by your GP for assessment by the Falls Co-ordinator. If you live in the Southport and Formby area (north Sefton) and you are over 65, the Falls Prevention Service can offer you an assessment in your own home if you have fallen or are fearful of falling. You can contact the service directly for advice: If you are over 65 and at risk of falling and you want to increase your independence contact the Active Lifestyles (Sefton) Team on: Telephone: for details of how to access support sessions. Telephone: or self-referral. 8.30am to 4.30pm Monday to Friday (excluding bank holidays)

49 Question Card 21 What can I do to give me reassurance and remain more independent in my own home?

50 Answer Card 21 SeftonArc Telecare The Telecare Service can help you to live independently in your own home for longer. In an emergency you can call for help by pushing a button. Other sensors and alarms are available including falls detectors, smoke alarms, carbon monoxide detectors and flood detectors. Telephone: info@seftonarc.com Website: Sefton Council, 209 Linacre Lane Bootle L20 6AD

51 Question Card 22 Who do I contact if I require a wheelchair, and who do I get in touch with to arrange collection of equipment supplied to me by a therapist?

52 Answer Card 22 If you wish to be assessed for permanent provision of a wheelchair contact your GP practice, social worker or health practitioner who can make a referral to the Wheelchair Service. If you live in the Southport and Formby area contact the Southport and Formby Wheelchair Service: Telephone: Community Equipment Service To arrange collection of unwanted equipment: Telephone: equipment.service@ sefton.gov.uk

53 Question Card 23 Who do I contact to access a range of community healh and care services in north Sefton?

54 Answer Card 23 Lancashire Care NHS Foundation Trust delivers a range of community health services across the area, mainly in Southport and Formby. For more details contact your local reception centre. Churchtown Telephone: Formby Telephone: Southport Telephone: Ainsdale Telephone: For more information on specific services, see other cards in this Health and Social Care section. You may also contact the following Lancashire Care services: Podiatry (foot care) Telephone: Pain management Telephone: Diabetes Telephone:

55 Question Card 24 Who should I contact to get a regular delivery of continence products?

56 Answer Card 24 If you feel you or someone you care for needs continence products you should contact your GP for a referral to the Continence Service. If you already use the service and need to re-order your monthly products call: Telephone: or For information on continence services call: Telephone:

57 Question Card 25 I am struggling at home and need advice about special equipment or adaptations who do I contact?

58 Answer Card 25 Sefton Health and Social Care Customer Access Team Telephone: will arrange for an assessment of your needs.

59 Question Card 26 Who do I contact if I am struggling at home and might need some support with washing, dressing or general help to maintain my independence?

60 Answer Card 26 Sefton Health and Social Care Customer Access Team Telephone: will arrange for an assessment of your needs.

61 Question Card 27 I find cooking for myself difficult. Who can deliver ready prepared meals?

62 Answer Card 27 For details of local hot meal deliveries and suppliers contact Sefton Council: Telephone: Ainsdale Community Care will deliver hot, ready prepared meals for a small charge to local residents. For more details contact: Telephone: For information about where to find local lunch clubs and other options for hot meals or frozen prepared meal deliveries in your area contact the Sefton CVS Signposting Service. Telephone: ext 241 (Waterloo office) Telephone: (Southport office)

63 Question Card 28 I care for someone else. Where can I go to get some support?

64 Answer Card 28 You can contact the Sefton Carers Centre support team for help and advice: Telephone: (Monday to Friday 9am-4.30pm) You can also visit Sefton Carers Centre, South Road, Waterloo L22 5PE without appointment on Monday, Tuesday and Thursday 9.30am-4.30pm

65 Question Card 29 I have a long-term health condition. What support groups are available?

66 Answer Card 29 Local and national support groups are available for a wide range of health conditions. For details contact: Healthwatch Sefton Freephone: Telephone: ext 240 Text: info@healthwatchsefton.co.uk

67 Question Card 30 Who can I ask to speak on my behalf?

68 Answer Card 30 For older people: Sefton Pensioners Advocacy Centre (SPAC) Telephone: Sefton Advocacy Telephone:

69 Question Card 31 What services are available to support those who are bereaved?

70 Answer Card 31 Access Sefton Talking Therapies This is a free and confidential service available to anyone 16+ and registered with a Sefton GP. You can self-refer. Telephone: Or ask your GP for a referral. Samaritans Freephone: open 24 hours a day 365 days a year. CRUSE Bereavement Care Offers a telephone support service: Freephone: which is available: Monday 9.30am-5.30pm Tuesday 9.30am-8.00pm Wednesday 9.30am-8.00pm Thursday 9.30am-8.00pm Friday 9.30am-5.30pm

71 Question Card 32 I would like to provide feedback on the health and/or social care I have received. Who should I contact?

72 Answer Card 32 Healthwatch Sefton Freephone: Telephone: ext 240 Text: or NHS England Telephone:

73 Question Card 33 How do I get involved in shaping the health and social care services of the future?

74 Answer Card 33 Healthwatch Sefton Freephone: Telephone: ext 240 Text: NHS England Telephone:

75 Question Card 34 How do I apply for a blue badge?

76 Answer Card 34 You will need to complete an application form which can be obtained from any Sefton One Stop Shop: Bootle One Stop Shop 324 Stanley Road Bootle L20 3ET Southport One Stop Shop Cambridge Arcade Southport PR8 1DA Or contact Sefton Council Telephone: Or apply direct online at: Website: uk/directgovapply.html

77 Question Card 35 I am due to go into hospital and have nobody to care for my pet. Where can I find help?

78 Answer Card 35 If you are in hospital temporarily, making a permanent move into residential care or just need some support with walking your dog, contact: Cinnamon Trust Telephone:

79 Question Card 36 I have numerous medical appointments and have difficulty attending them as I cannot drive and am not mobile enough to use public transport. Where can I get help?

80 Answer Card 36 North West Ambulance Patient Transport Service Non-emergency transport for patients attending hospital or requiring transfer from one hospital to another, who are unable to make their own way due to medical or clinical needs. Telephone: or British Red Cross Transport Support Team Telephone:

81 Section 2 Community Safety

82 Sefton CVS Signposting Service Is there an aspect of health and social care, community safety, support at home, social activities or financial services that you need some further advice and information on? Are you unsure which services or activities would be most appropriate for you? Would you like to speak to someone about the services or activities that are available? If so contact the Sefton CVS Signposting Service on: Telephone: ext 241 to be connected to services for south Sefton (Maghull, Lydiate, Litherland, Bootle, Seaforth, Crosby, Thornton and Hightown areas) or Telephone: to be connected to services for north Sefton (Formby, Ainsdale, Birkdale and Southport areas)

83 Question Card 37 Can I report a crime without anyone knowing it was me?

84 Answer Card 37 Crimestoppers You can contact this service anonymously: Telephone:

85 Question Card 38 How do I get support after being a victim of crime?

86 Answer Card 38 Victim Support Merseyside Telephone: This service provides general advice to people who have been the victims of a crime. Second Floor, Bridgewater Complex, Canal Street, Liverpool L20 8AH

87 Question Card 39 How can I report unwanted callers and other rogue traders?

88 Answer Card 39 If you wish to make a complaint about a business or trader you must contact the Citizens Advice Consumer Helpline in the first instance. Telephone: You can set up BT Call Protect if you are receiving unwanted calls on your phone. Telephone: 1572 to access this free service.

89 Question Card 40 Who do I contact about a problem with anti-social behaviour?

90 Answer Card 40 You can report anti-social behaviour to Merseyside Police by calling 101 or 999 in an emergency. Alternatively, you can report antisocial behaviour to your registered social landlord, who will also provide support and advice.

91 Question Card 41 I think I am targeted due to my disability, race, religion, sexuality or gender. Who can I contact for advice?

92 Answer Card 41 This could be a hate crime. Such crimes can include verbal abuse, violence, abusive calls or texts, damage to property, arson, dumping of rubbish, harassment and other behaviour. For advice and assistance please call 101 and ask to speak to Merseyside SIGMA Unit Officers. In an emergency always call 999. Stop Hate Crime Telephone: hour Helpline

93 Question Card 42 I think I might be suffering from domestic abuse. How can I get support?

94 Answer Card 42 Independent Domestic Violence Advisors Team Telephone: Sefton Women and Children s Aid (SWACA) Telephone: Text Helpline: National Domestic Violence Helpline Telephone:

95 Question Card 43 How can I contact my local police station?

96 Answer Card 43 Use one of the following numbers to contact the Merseyside Neighbourhood Police Teams in South, East, West and North Sefton Telephone: or 101

97 Question Card 44 How can I get minor repair work carried out on my home?

98 Answer Card 44 Sefton Helping Hands can provide practical assistance with some household tasks. To check if they can assist you please contact: Sefton Helping Hands Woodend Centre Woodend Avenue Crosby Liverpool L23 2TY Telephone/Fax: Office opening hours Monday-Thursday 9am-4pm Friday 9am-3pm

99 Question Card 45 I m concerned about my own or someone else s safety. Who can I contact? Sefton Council

100 Answer Card 45 Concerns can be reported to Sefton Council. Telephone: In an emergency you can call 999 at any time.

101 Section 3 Home Life

102 Sefton CVS Signposting Service Is there an aspect of health and social care, community safety, support at home, social activities or financial services that you need some further advice and information on? Are you unsure which services or activities would be most appropriate for you? Would you like to speak to someone about the services or activities that are available? If so contact the Sefton CVS Signposting Service on: Telephone: ext 241 to be connected to services for south Sefton (Maghull, Lydiate, Litherland, Bootle, Seaforth, Crosby, Thornton and Hightown areas) or Telephone: to be connected to services for north Sefton (Formby, Ainsdale, Birkdale and Southport areas)

103 Question Card 46 How can I make my home more warm and cosy?

104 Answer Card 46 Affordable Warmth Scheme A Government scheme offering a variety of measures aimed at improving home heating and energy efficiency. Telephone:

105 Question Card 47 How can I get a home fire safety check and smoke alarms fitted?

106 Answer Card 47 Merseyside Fire Safety Team Telephone: They offer these services free if you are over 65.

107 Question Card 48 How do I get a tradesman or gardener that I can rely on?

108 Answer Card 48 To find a tradesperson for your area contact: TrustMark Telephone: or the Citizen s Advice Bureau Consumer Helpline: or Telephone:

109 Question Card 49 Where can I get advice about moving to more suitable housing, or about homelessness?

110 Answer Card 49 Sefton Housing Options Team Ground Floor, Merton House, Stanley Road, Bootle L20 3UU Monday Thursday 10am 4pm Friday 10am 3pm Telephone:

111 Question Card 50 How do I contact the refuse collection service?

112 Answer Card 50 Sefton Council Refuse Collection Telephone: Website:

113 Question Card 51 How can I get in touch with Sefton Council? Sefton Council

114 Answer Card 51 Sefton Council Contact Centre Telephone: This is the main contact number for Sefton Council and is suitable for all enquiries. Alternatively, some issues can be dealt with or reported online. Website:

115 Question Card 52 What are the emergency numbers for gas, water and electicity?

116 Answer Card 52 National Grid - gas For gas leaks - open 24 hours a day seven days a week. Telephone: United Utilities - water Telephone: or Electricity If you have a power cut and you are not sure who your local network operator is you can call 105 to be put through to your local provider.

117 Question Card 53 How can I apply for a free tv licence if I m over 75?

118 Answer Card 53 Telephone: You can also apply for a free TV licence online. Website:

119 Question Card 54 Who can help me if my circumstances mean that I am unable to feed myself or my family?

120 Answer Card 54 South Sefton Foodbank and Southport Foodbank operate from various locations in the borough. You will need a voucher from an agency such as Sefton CVS or Citizens Advice Bureau. For more details and the locations and opening times of foodbanks contact: South Sefton Telephone: or Southport Telephone:

121 Section 4 Leisure and Social Activities

122 Sefton CVS Signposting Service Is there an aspect of health and social care, community safety, support at home, social activities or financial services that you need some further advice and information on? Are you unsure which services or activities would be most appropriate for you? Would you like to speak to someone about the services or activities that are available? If so contact the Sefton CVS Signposting Service on: Telephone: ext 241 to be connected to services for south Sefton (Maghull, Lydiate, Litherland, Bootle, Seaforth, Crosby, Thornton and Hightown areas) or Telephone: to be connected to services for north Sefton (Formby, Ainsdale, Birkdale and Southport areas)

123 Question Card 55 How do I find out how to get more fit and healthy?

124 Answer Card 55 To find out more about community groups and activities in your local area contact the Sefton CVS Signposting Service. Telephone: ext 241 (Waterloo office - south Sefton) Telephone: (Southport office - north Sefton) Active Lifestyles offers a range of sports and fitness activities regardless of age or ability. Telephone: Living Well Sefton can advise you on how to get more exercise, improve your wellbeing and eat more healthily. Telephone:

125 Question Card 56 How can I access leisure centres across Sefton? Leisure Centre

126 Answer Card 56 The leisure centres across Sefton are: - Bootle Leisure Centre Telephone: Crosby Lakeside Adventure Centre Telephone: Dunes Splash World (Southport) Telephone: Formby Pool Telephone: Litherland Sports Park Telephone: Meadows (Maghull) Telephone: Netherton Activity Centre Telephone: Contact Sefton Council on Telephone: to find out more about leisure opportunities and opening hours.

127 Question Card 57 Who can help me to be more physically active and meet new friends in the local community?

128 Answer Card 57 Active Lifestyles Telephone: Living Well Sefton Telephone: To find out more about community groups and activities in your local area you can also contact the Sefton CVS Signposting Service. Telephone: ext 241 (Waterloo office - south Sefton) Telephone: (Southport office - north Sefton)

129 Question Card 58 What do Sefton libraries have to offer me?

130 Answer Card 58 - Books standard print and large print, plus talking books on tape and CD. All books are free for you to borrow. Children and people with a visual impairment can also take advantage of free reservation. - DVDs and /or music CDs for hire. - Free computer access and freeinternet access for a maximum of two hours. - Story and Rhymetime for pre-school children, their parents and carers. To find out more about activities and opening times, as well as the Home Visit Library Service please contact your local library. Southport Telephone: Bootle Telephone: Formby Telephone: Crosby Telephone: Netherton Telephone: Meadows (Maghull) Library Telephone:

131 Question Card 59 How can I join a group where I will continue to learn?

132 Answer Card 59 If you are looking to learn something new and develop your skills you can find a course to suit you, enrol and get started with Sefton Community Learning Service. Telephone: The University of the Third Age (U3A) organise a wide range of learning and leisure activities for those who are retired or semi-retired. For information on how to find your local U3A Group: Telephone: Website: The Life Rooms A Mersey Care service which provides a range of courses. Telephone:

133 Question Card 60 Who can I contact for training to use a personal computer or laptop?

134 Answer Card 60 3TC provides a number of free training courses to help develop computer skills. For more information contact Telephone: Website:

135 Question Card 61 How do I find out about local community groups and activities?

136 Answer Card 61 To find out more about community groups and activities in your local area contact the Sefton CVS Signposting Service. Telephone: ext 241 (Waterloo office - south Sefton) Telephone: (Southport office - north Sefton)

137 Question Card 62 I m lonely but don t feel confident attending new activities on my own. Where can I find support?

138 Answer Card 62 For information about befriender services and advice on receiving support if you are lonely or socially isolated, contact: Age Concern Liverpool and Sefton Telephone: Contact The Elderly Telephone: Independent Age Telephone: Silverline Telephone: To find out more about attending new activities in your local area contact the Sefton CVS Signposting Service. Telephone: ext 241 (Waterloo office - south Sefton) Telephone: (Southport office - north Sefton)

139 Question Card 63 How can I find out the times of my local buses or trains?

140 Answer Card 63 Ring Traveline for up-to-date information on all local and national buses, trains and the Mersey Ferries. Telephone: (calls charged at 12p per minute) Open 7am-8pm Monday-Friday and 8am-10pm Saturdays, Sundays and bank holidays. Merseytravel Telephone: or the Merseytravel Timetable Information Line on Telephone: Website:

141 Section 5 Finance

142 Sefton CVS Signposting Service Is there an aspect of health and social care, community safety, support at home, social activities or financial services that you need some further advice and information on? Are you unsure which services or activities would be most appropriate for you? Would you like to speak to someone about the services or activities that are available? If so contact the Sefton CVS Signposting Service on: Telephone: ext 241 to be connected to services for south Sefton (Maghull, Lydiate, Litherland, Bootle, Seaforth, Crosby, Thornton and Hightown areas) or Telephone: to be connected to services for north Sefton (Formby, Ainsdale, Birkdale and Southport areas)

143 Question Card 64 I want to know more about direct payments. Where can I get information?

144 Answer Card 64 A direct payment is a cash payment that allows you to organise care services yourself, enabling you to choose the most appropriate services. Sefton Direct Payments Team are based at Sefton Carers Centre, South Road, Waterloo L22 5PE Telephone: help@carers.sefton.gov.uk

145 Question Card 65 Where can I check that I am getting all the benefits I am entitled to?

146 Answer Card 65 Sefton Citizen s Advice Bureau Telephone: St Leonard s Youth and Community Centre Peel Road, Bootle Telephone: Age UK Advice Telephone: Welfare Rights Advisory Service (Sefton Council) Telephone: Sefton Pensioners Advocacy Centre Telephone: Royal British Legion Telephone: SSAFA (Armed Forces Charity) Telephone: Universal Credit Helpline Telephone: Textphone: Monday to Friday 8am to 6pm

147 Question Card 66 What benefits are available for people who care for someone?

148 Answer Card 66 For information and advice, or to make a claim, contact the Carers Allowance Unit. Telephone: Alternatively visit: Website: Contact Sefton Carers Centre for help and advice. Telephone: Website:

149 Question Card 67 What benefits are available for people who have disabilities?

150 Answer Card 67 Personal Independence Payment To make a claim contact the PIP Claimline. Telephone: Alternatively visit: Website: Attendance Allowance To make a claim or for information and advice contact: Telephone: Alternatively visit: Website: attendance-allowance/overview

151 Question Card 68 How do I find out about the state pension?

152 Answer Card 68 For general help and advice contact the Pension Service: Telephone: To obtain a State Pension Statement contact: Telephone: To claim State Pension contact: Telephone: Alternatively visit: Website: claim-state-pension-online

153 Question Card 69 Where can I get help around my personal or workplace pension?

154 Answer Card 69 The Money Advice Service Call for free and impartial money advice. Telephone: (calls are free) Monday to Friday 8am-8pm Saturday 9am-1pm Sunday and bank holidays closed Website:

155 Question Card 70 How do I claim Pension Credit?

156 Answer Card 70 To claim Pension Credit contact the Pension Credit Claim Line: Telephone: Alternatively visit: Website: For more information about Pension Credit contact the Pension Service: Telephone:

157 Question Card 71 Do I have to pay for prescriptions, dental services or eye tests?

158 Answer Card 71 You are entitled to free NHS prescriptions or eye tests if you are: - under 16 or over 60 (or aged 16 to 18 and in full-time education) - have a medical condition which qualifies for an exemption - on Income Support - receive other qualifying benefits or tax credits You are entitled to free dental treatment if, when your treatment starts, you are: - under 18 (or under 19 and in full-time education) - pregnant or you ve had a baby within the 12 months before treatment starts - on Income Support or other qualifying benefits or tax credits - staying in an NHS hospital and the hospital dentist carries out your treatment For more information contact NHS England: Telephone: If you are required to pay for NHS prescriptions, eye tests or dental treatment contact the Help with Health Costs Helpline: Telephone:

159 Question Card 72 How do I find out about winter fuel payments?

160 Answer Card 72 Winter Fuel Payment Centre The centre accepts telephone claims from people who are eligible to receive Winter Fuel Payment for the first time. You can ask the centre to send you an application form by post if you don t want to claim by telephone. Telephone: Monday to Friday 8am-6pm Website: contacts/contacts-az/winter-fuelpayment-centre

161 Question Card 73 How do I find out if I am entitled to help with my housing or council tax costs?

162 Answer Card 73 Sefton Council Telephone: and book an appointment with one of their advisors who will help you complete an application form over the telephone. Or call in at one of the Sefton One Stop Shop offices (open Monday to Friday 9am-5pm): - Bootle One Stop Shop, Stanley Road, Bootle L20 6ET - Southport One Stop Shop, Cambridge Arcade, Southport PR9 1DA

163 Question Card 74 Where can I access safe and affordable lending and savings schemes?

164 Answer Card 74 Credit unions provide a range of local financial services including savings, savings-based lending and, in some circumstances, instant loans. Sefton Credit Union Ltd Bootle Office: Town Hall, Oriel Road, Bootle L20 7AE Crosby Office: Liverpool Road, Crosby L23 5SE Website: Loan sharks offer illegal loans at extremely high cost. Because they are not registered, loan sharks operate outside the law. You can report a loan shark in confidence to an Illegal Money Lending Team. Telephone: reportaloanshark@ stoploansharks.gov.uk

165 Question Card 75 I am struggling to pay my bills and debts. Where can I go for help?

166 Answer Card 75 Citizens Advice Sefton Telephone: St Leonard s Youth and Community Centre Peel Road, Bootle L20 4RW Telephone: Money Advice Service Telephone: Southport Debt Centre Telephone: Emergency Limited Assistance Scheme (ELAS) This Sefton scheme is available to support local residents who are experiencing severe hardship, a disaster or an emergency on a one-off basis. For further information contact Sefton Council on: Telephone:

167 Question Card 76 Who can help me get ready for employment and find a job? CV

168 Answer Card 76 The service exists to provide high quality information, advice and guidance to Sefton residents aged 16 plus. The service is free of charge. Bootle Office Stanley Road, Bootle L20 3ER Telephone: Southport Office Sefton Council, Economy and Tourism, Dept of Built Environment, The Promenade Office, Southport PR9 0DZ Telephone: Freepost address FREEPOST NAT The Life Rooms A Mersey Care service which helps people to find employment. Telephone:

169 Updates and amendments Inevitably over time there will be amendments to the contact details of the organisations included in this document. Please use this card to make a note of any changes as you come across them. We would also appreciate it if you would let us know about any updated information. Please ring Card No. Updated Details

170 Card No. Updated Details

171 Index Contact Telephone - If blank, see the relevant card for details. Card No. 3tc (Computer Training) Access Sefton , 31 Active Lifestyles (Sefton) , 16 Adaptations to the Home Admiral Nursing Advocacy Services / Affordable Warmth Scheme Age Concern Liverpool and Sefton Age UK Advice Ainsdale Community Care Alcohol Addiction Services / Alzheimer s Society /

172 Contact Telephone - If blank, see the relevant card for details. Card No. Ambition Sefton / Anti-Social Behaviour 40 Approved Tradespeople 48 Armed Forces Support / Attendance Allowance Benefits Advice 65, 66, 67 Bereavement Support 31 Blue Badges Brain Charity ,19 British Red Cross Transport Support Team BT Call Protect Cancer Screening Programmes 13 Cancer Support 12

173 Contact Telephone - If blank, see the relevant card for details. Card No. Cancer Support Group (Sefton) Carers Centre (Sefton) , 64, 66 Carers Support 28 CCG South Sefton CCG Southport and Formby Chemists and Pharmacies 5 Cinnamon Trust Citizens Advice , 75 Citizens Advice Consumer Helpline , 48 Community Learning Service Community Physiotherapy Services Southport and Formby Team Community Physiotherapy Services South Sefton Team Computer Training 60

174 Contact Telephone - If blank, see the relevant card for details. Card No. Continence Service 24 Council Tax 73 Credit Unions 74 Crime Reporting 37, 38 CrimeStoppers CRUSE Bereavement Care Debt Advice 75 Debt Centre (Southport) Dementia Support 11 Dental Services 7 Diabetes Advice/Support 23 Direct Payments Domestic Abuse 42

175 Contact Telephone - If blank, see the relevant card for details. Card No. Domestic Violence Advisors Team Domestic Violence Helpline Drug Addiction Services 17 Electrical Power Cut Emergency Limited Assistance Scheme Employment Support 76 Equipment (NHS) 22 Falls Prevention Service Falls Support 20, 21 Fire Safety Advice 47 Foodbanks 54 Footcare (Podiatry) 8, 23 Gas Emergencies GP Home Visits 2

176 Contact Telephone - If blank, see the relevant card for details. Card No. Hate Crime 41 Health Trainers (Reablement) Service Ext Healthwatch Sefton / Ext 240 HIV Support 14 Homelessness Support 49 Hospital Transport 36 Household Repairs 44 Housing Advice 49 Housing Options Team , 7, 8, 29, 32, 33 Independence at Home 21, 26 Lancashire Care NHS Foundation Trust 23 Leisure Centres 56 Libraries 58

177 Contact Telephone - If blank, see the relevant card for details. Card No. Life Rooms , 76 Living Well Sefton Loan Sharks Advice Lunch Clubs 27 MacMillan Cancer Support Centre Macmillan Community Navigator Service ext May Logan Healthy Living Centre Meals (Delivery Services) and Lunch Clubs 27 Medicines 5 15, 16, 55, 57 Mental Health Support , 10 Merseyside Fire Safety Team MIND National Helpline Money Advice Service , 75

178 Contact Telephone - If blank, see the relevant card for details. Card No. Neurological Support 19 NHS NHS England , 5, 7, 71 North West Ambulance Patient Transport Service / Opticians 6 Pain Management 23 Pension (Personal or Workplace) 69 Pension (State Pension) 68 Pension Credit 70 Pension Credit Claim Line Pensions Service (The) , 70 PIP (Personal Independence Payment) 67 Police 40, 43

179 Contact Telephone - If blank, see the relevant card for details. Card No. Refuse Collection 50 Rogue Traders 39 Royal British Legion Safety Concerns 45 Sahir House HIV Support Centre Samaritans Scams 37 Sefton Advocacy Sefton Council Sefton Credit Union / Sefton CVS Waterloo Office Sefton CVS Southport Office Sefton Helping Hands , 50, 51, 73

180 Contact Telephone - If blank, see the relevant card for details. Card No. Sefton Pensioners Advocacy Centre (SPAC) , 65 SeftonArc Telecare Sefton@Work / Signposting Services (Sefton CVS) / Smokefree Sefton South Sefton Foodbank / Southport Foodbank SSAFA (Armed Forces Charity) St Leonard s Youth and Community Centre , 75 Stop Smoking Support Services / Stroke Association / / Stroke Support 18 Telecare Services 21 18

181 Contact Telephone - If blank, see the relevant card for details. Card No. Transport (Public) 63 Traveline TrustMark TV Licensing University of the Third Age (U3A) 59 Universal Credit Helpline Unwanted Callers 39 Veterans Support / Victim Support Merseyside Walk In Centre (NHS) Litherland Water Emergencies Welfare Rights Advisory Service (Sefton) Wheelchair Services 22

182 Contact Telephone - If blank, see the relevant card for details. Card No. Winter Fuel Payment Centre Winter Fuel Payments 72 Women and Children s Aid (Sefton)

183

184 Sefton Council for Voluntary Service (CVS) Suite 3B, 3rd Floor, North Wing Burlington House, Crosby Road North Waterloo, Liverpool L22 0LG T: E: Registered Charity No Company Limited by Guarantee No You can download a digital version of this directory in two ways: Use the following link to the Sefton CVS website - Use your device to scan the QR code on the left.