Minutes of Healthwatch Sefton Steering Group meeting.

Transcription

1 Page1 Minutes of Healthwatch Sefton Steering Group meeting. Held on 11 th December Board Room. 3 rd Floor, Suite 3B, North Wing, Burlington House Crosby Road North, Waterloo. L22 0LG 1. Welcome, Introductions and Apologies: People who came to the meeting: Steering Group Members: Maureen Kelly Chair Locality Representatives: Tony Kneebone Maghull Robert McCracken Bootle Libby Kitt Seaforth, Litherland and Netherton Brian Clark North Southport Lionel Johnson Central Soutport Laura Wills Formby Organisational Representatives: Jan James Sefton Partnership for Older People (SPOC) Jenny Southern Sefton Young Advisors Steve McDermott Health & Social Care Forum Lyn Anderton Every Child Matters Forum Support Team: Helen Murphy Manager. Engagement and Participation Officer Directors: Nigel Bellamy Director of Healthwatch Sefton (present for Agenda item 3) Apologies: Julie Bennett Ken Lowe Wai Soong Locality representative for Crosby Locality representative for Ainsdale and Birkdale Organisational Representative Sefton Drug and Alcohol Service User Forum. Introductions were made by all members.

2 Page2 2. Declarations of Interest. Members were provided with the Register of Interest Policy in their Induction pack All members to return completed Register of Interest forms to as soon as possible. 3. Overview of Our Structure. Nigel Bellamy, Director gave an overview of how the Department of Health had set up the Healthwatch structure. Need for broader representation (e.g. young people and carers). Sefton CVS with input from Local Involvement Network (LINk) member Libby Kitt put together a draft model for the structure. The model was shared with the Department of Health as part of a tour of the region. The model was seen as a positive way to represent local people through the community champion network and through the networks which Sefton has. Robert commented that locally they were building on the good work of Sefton LINk. Libby felt it was important to review how the structure is working for the community. Nigel gave an overview of the Board of Directors. The Department of Health required Healthwatch to have independent governance structures (Social enterprises/ Companies Ltd by Guarantee). There are varied models across England. Each Director will have liability of 1. Within the service level agreement Sefton CVS has responsibilities for finance and Human Resources. All insurances are covered via Sefton CVS policies. The Board will only meet once every quarter. ACTION Diane to contact all locality representatives and ask for expressions of interest for the post of Director. When all organisational representatives are in place the same action to be undertaken. Nigel was thanked for the overview and left the meeting. 4) Membership of the Steering Group/ Terms of Reference. Maureen worked through a number of PowerPoint slides which gave an overview of the structure and the role of steering group members. Working with the Board, members will review all policies and procedures on an

3 Page3 annual basis., Manager will be expected to bring the key themes emerging from local experiences shared which the steering group will review and agree next steps. The local relationship with Healthwatch England, the national body will also be reviewed by the group. Members worked through the Terms of Reference. A Vice Chair will need to be voted on. ACTION Once membership to the steering group is complete, expressions of interest to be sought. At this point members picked up the draft newsletter which Ste Penn had drafted, covering the first 6 months of activity. Maureen informed members that Ken Lowe, Locality Representative from Ainsdale and Birkdale would be absent from the role until early March 2014 due to an annual vacation. Members who had worked with Ken under LINk commented that there had been no problems with this in the past, although the lack of physical presence in the locality was also raised. Lionel raised an issue about the publicity of the locality representatives and also that that he was unclear of his role. Diane explained that information was being uploaded onto the new website ( and posters would be produced. Tony Kneebone had been on the site and had found it hard to navigate. ACTION Members to send any comments to Diane by 18 th December ACTION Diane to work with Helen Murphy to look at the community champions in the locality and how Ken s absence could be filled. Diane to contact Ken to inform him of the discussion. ACTION Diane to meet with locality representatives individually to discuss role. Diane to also speak to Ste about poster production for promotion in local centres. ACTION Members will be asked to review the website when completed. Locality representatives felt that their role was still unclear despite having the volunteer agreement. Libby commented that the role will become clearer when the

4 Page4 community champion networks have held their development sessions. Maureen informed members that following a presentation to the Sefton Equalities Partnership, there had been a request from them to have 2 seats on the steering group. Ideas suggested including a rotating seat but it was felt that consistency of membership to the group as new was important. One of the main roles as a member is to feedback to the area/network representing and it was agreed that if a member felt that there was someone from their network/area who the steering group would benefit from hearing from on a particular agenda item; this could be agreed in advance of the meeting through the Chair/Manager. Jan commented that it is hard for all members of the group to represent their areas/networks, with Steve agreeing that members will not know everything. ACTION Diane to amend the Terms of Reference for the Group to accommodate the agreement. Members on receipt of meeting papers to contact Chair/Manager if they would like an additional person to attend to support them with an Agenda item. 5. Requests for Representation. An overview paper was presented by, which included what meetings the company was currently represented (including statutory committees) with a request for members to think about what was needed to prioritise requests. Members discussed reviewing the Terms of Reference for the meeting at which representation had been requested and also the level of commitment by the Healthwatch volunteer. Libby felt that the role of the representative was important and that Healthwatch should agree what this was and then present this to each meeting asking for representation. Libby also felt that support at meetings was important as volunteers can feel isolated. The following roles/areas were suggested; being a

5 Page5 critical friend, the voice of local people being fed in and back out to communities etc. Reporting back to the steering group would be important and there would need to be a volunteer agreement, support and training. Steve added that Healthwatch representatives should not agree to take any tasks from meetings attended, with formal requests for work being sent to the steering group for consideration. Focus needs to remain on Healthwatch aims. Libby suggested that the Role of the LINk representative document on file could be used as a starting point for members. Jenny suggested that at some point a Glossary of Expertise could be out together which showed the expertise of members. ACTION Diane to send members a copy of the role of the representative as agreed and members to send this back by a deadline. Item to be added to the agenda for the next meeting for agreement. 6. Update on operational work undertaken since April 2013 and key areas of work. Diane presented the paper which members had previously been sent. Key areas included; key milestones, building relationships and working with others, Your Voice Counts reports, Enter and View, Information and Signposting service and the Independent Complaints Advocacy service. ACTION Diane was asked to provide an overview to members on the training for the Enter and View team. 7. Overview of the Health and Well-Being Board and the Health and Well-Being Strategy. Maureen informed members that Healthwatch has a statutory seat on the board which must be taken by the Chair of the organisation. Maureen attends a meeting every month. Meetings alternative between a meeting in public and a workshop meeting (private). Maureen has also been meeting with key partners to introduce herself and establish

6 Page6 relationships. A report detailing the activities of Healthwatch (April September 2013) has been presented to the board by Maureen. Maureen has asked that there be a standard agenda item at every meeting for Healthwatch to update the board. Members were provided with the latest version of the Sefton Health and Well-Being strategy. There are 6 broad strategic priorities which Healthwatch needs to consider when looking at its work programme and priorities. Members discussed the changes to the NHS and Social Care. It was felt that information sessions would be helpful for members. Clinical Commissioning Groups, the Health and Well-Being Board, HW England, the Healthwatch Signposting and Information service, the Complaints Advocacy service and NHS England would all be useful. Members felt that the above events should be included in the engagement strategy which Healthwatch should publish to show members and partners how it will engage. Jenny asked that the document also include how Healthwatch will engage with young people. ACTION Diane to organise coffee morning style sessions and invite the wider member ship to the events. ACTION Diane to bring a draft engagement strategy to the next meeting of the steering group. 8. Development of Healthwatch Sefton s work programme. An Update. Diane gave an update on the areas for consideration when looking at drafting the work plan. This includes; issues from the LINk legacy, the issues which were raised by members during the engagement exercise What Matters to you undertaken at the launch event and issues which have already come through some of the ACTION Diane to draft a position paper for the next meeting of the steering group.

7 Page7 networks/community champion networks/experience reports. Diane informed members that work in the work plan would also have to include how Healthwatch would continue to monitor the work of NHS Trusts and Children and Adult Social Care. 9. Any Other Business Maureen informed members that Steven Penn, Communications and Information Officer was leaving the support team in the New Year. Ste has accepted a role with Sefton CVS as Communications Officer. Interviews for Ste s replacement will be taking place on the 17 th December. Healthwatch had received a letter from North West Ambulance Service informing us of the pilot work (time trials) taking place as part of the consultation work which is looking at the closure of the station in Maghull, ambulances being based at the station in Netherton. ACTION Diane to inform Ste of the steering group s appreciation for his work with the staff team. ACTION Tony Kneebone to let Healthwatch know what local residents feedback on this issue has been. Maureen informed members that North West Ambulance Service had recently employed a Healthwatch Liaison Officer to work with all healthwatch organisations. At present they would like to find out what local people think of the patient transport service. They have asked if a survey and information can be uploaded onto the Healthwatch website. ACTION Members to be sent a copy of the survey and send back their views within the deadline (to be set following the meeting). 10. Dates for 2014 Meetings. Meetings will be held monthly and part of the meeting must be open to the public so venues will need to be accessible. Maureen asked members for any preferences for meetings. It was agreed that the next meeting would be held on the 5 th February. A venue will need to be confirmed as the boardroom at Burlington House is already booked. The meeting will take place ACTION Venue to be confirmed by Diane.

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9 Page9 Actions from the Steering Group Meeting 11 th December Action To be actioned by Completed All members to return completed Register of Interest forms to as soon as possible. All locality representatives to be contacted and ask for expressions of interest for the post of Director. When all organisational representatives are in place the same action to be undertaken. Once membership to the steering group is complete, expressions of interest to be sought for Vice Chair. Comments on the draft Healthwatch newsletter to be sent to Diane by 18 th December To review the community champions in the Ainsdale and Birkdale locality and see how Ken s absence could be filled. Ken to be informed of the discussion. All Steering Group members. All Steering Group members / Helen Murphy Not all members have returned their forms. A reminder will be sent out to all members for all policies and procedures to be signed and returned. Expressions of interest have been sent out to all locality representatives. As membership to the group is still not completed this cannot be agreed. Comments were sent back to the staff team and the newsletter was sent out in January A review has been undertaken and all community champions in the locality are NHS champions at present.

10 Page10 Diane to meet with locality representatives individually to discuss role. Diane to also speak to Ste about poster production for promotion in local centres. Members to be asked to review the website when completed. Terms of Reference for the Group to be amended to accommodate the agreement of additional support for members as and when required. Members on receipt of meeting papers to contact Chair/Manager if they would like an additional person to attend to support them with an Agenda item. Members to be sent a copy of the role of the representative as agreed and members to send this back by a deadline. Item to be added to the agenda for the next meeting for agreement. An overview of the training for the Enter and View team to be shared with members. /Ste Penn Agenda item for meeting held 5/02/14. Katie is still populating the website and once completed members will be asked to help review it. The Terms of Reference for the group has been updated. A revised copy will be added to the website. The Role of the Representative was sent out to all members for comment. This will be an agenda item for the meeting held 5/02/14. Print outs of the training slides will be made available at the meeting held 5/02/14

11 Page11 Coffee morning style sessions to be organised and the wider membership to be invited. Draft engagement strategy to be brought to the next meeting of the steering group. Position paper to be drafted for the next meeting of the steering group to highlight the key themes shared with Healthwatch. Ste to be informed of the steering group s appreciation for his work with the staff team. To let Healthwatch know what local residents have fed back on the issue of the Maghull Ambulance Station relocation. Members to be sent a copy of the NWAS PTS survey and send back their views within the deadline (to be set following the meeting). Venue for the next steering group meeting to be confirmed. Tony Kneebone /All Steering Group Members. Diane and Katie have this on their plan of work. Suggestions for names welcomed. Katie Benson is new in post and is redrafting the communications strategy which will also include an engagement strategy. This is an agenda item for the meeting being held 5/02/14. Completed. Tony to feedback at the next meeting of the steering group (5/02/14) Sarah Morley (Healthwatch Liaison Manager) is meeting with Helen Murphy and Wendy Anderson to discuss future partnership work. Sing Plus Resource Centre, Seaforth.