Crisis/Suicide Response Guest Relations LGBT Cultural Competency and Sensitivity Community Resource Navigation Center Software Training

Transcription

1 Phoenix Pride LGBT Center Volunteer Program Thank you for your interest in volunteering at the Phoenix Pride LGBT Center. Volunteers are the backbone of Phoenix Pride, and we would not be able to do our work without your support. We want to make sure volunteers have a positive experience at the Center and that they understand the expectations, roles, and responsibilities. Please carefully read the information in this document and familiarize yourself with the Volunteer Program. If you would like to volunteer at the Center, we invite you to complete the application on pages 4-5 and return it to the Center Coordinator. Volunteer Expectations All Volunteers will be required to complete the following trainings: Crisis/Suicide Response Guest Relations LGBT Cultural Competency and Sensitivity Community Resource Navigation Center Software Training Volunteers are expected to treat all guests, volunteers, and staff with respect and courtesy. Volunteers are expected to be presentable when working at the Center, which includes: Clean attire free of holes or stains Appropriate length shirt, shorts and/or skirt Good body hygiene Visible volunteer badge and/or volunteer shirt Positive attitude Volunteers are asked to be mindful of the content and graphics on your clothing. We strive to create an inclusive environment and all clothing attire must be respectful and non-offensive to others. The Center expects all volunteers to provide quality customer service and navigate resources to meet visitors needs. Volunteers are asked to bring all issues, questions, and concerns to the attention of the Center Coordinator in a timely manner. Communicate any changes in your volunteering commitment to the Center Coordinator. Arrive on-time for the shift you have signed up for. If you expect to be late or absent, please call ahead of time. Inconsistency in a volunteer s attendance may result in removal from the future scheduling. Making sure the Center is in presentable condition at all times. Completing appropriate logs during each shift. Checking the Center room reservation calendar and setting up rooms accordingly. If no activities are scheduled, make sure rooms are closed and locked. Making sure the Tech Center and Library are supervised. Page 1 of 5

2 Volunteer Roles Reception: The receptionists are the first impression guests have when they visit the Phoenix Pride LGBT Center. Volunteers who work the front desk should be comfortable greeting guests, navigating resources, answering phone calls, working with computers, giving tours, making room reservations, signing up memberships, and talking about programs and services at the Center. Tech Center: Volunteers will be responsible for actively supervising tech center guests and assisting with their needs. Volunteers working in the Tech Center should be comfortable navigating computers and solving basic computer issues. BJ Bud Memorial Library: Volunteers will be responsible for working with the Library lead and assisting with cataloging, shelving, maintaining, and organizing the BJ Bud Memorial Library. Research Volunteers must be comfortable browsing the web for potential community partnerships, local and national LGBT resources, grants, potential facilitators, and more. Additionally, volunteers will work on keeping the Center s community resource area up to date. Outreach In order for the Center to thrive the community must be made aware of how the Center can serve them. Outreach volunteers must be comfortable seeking out and attending local events, speaking to different groups about the Center s programs and services, and distributing flyers and promotional material in the area. Events Groups are able to rent rooms at the Center seven days a week and we want to make sure the Center has proper coverage when outside groups use the facility afterhours. Events volunteers will be contacted when there is a special event schedule. Event volunteers must be comfortable working at the reception desk, greeting guests, setting up rooms, and securing the facility. Volunteer Shifts The Phoenix Pride LGBT Center hours of operations are: Tuesday Saturday, 10:00 AM 9:00 PM Sunday & Monday by Appointment Volunteers may select from a variety of shifts: 9:30 AM 1:30 PM 1:30 PM 5:30 PM 5:30 PM 9:30 PM Volunteer Commitment Volunteers of the Phoenix Pride LGBT Center are asked to make a commitment of a minimum of 8 hours per month, complete all volunteer training workshops, and attend bi-monthly volunteer meetings. The Center does not require volunteers to commit to a particular length of time, we value any length of time you are able to donate to the Center. Page 2 of 5

3 Volunteer Orientation After reviewing each volunteer application, the Center Coordinator will schedule a volunteer orientation for eligible volunteers. Following the orientation, new volunteers will be added to the Volunteer Calendar by the Volunteer Coordinator or Center Coordinator. Time spent on volunteer orientation does not count toward the 8 hours per month required by the Volunteer Program. The following topics will be covered during volunteer orientation: Opening/Closing Procedures Volunteer roles and expectations Navigating software Daily tasks Room reservations Library procedures Proper telephone etiquette Supervision and coverage expectations Incentives We value the time and support volunteers offer the Center. To show our appreciation, we like to offer the following incentives to volunteering, which include: Quarterly volunteer outings and social events Yearly volunteer appreciation awards dinner Volunteer of the month highlight and recognition Admission to the annual Pride Festival Communication The Volunteer Coordinator will send out a weekly newsletter with updates, news, and information in addition to bimonthly volunteer meetings. Any time-sensitive information will be ed to volunteers by the Center Coordinator. Page 3 of 5

4 Volunteer Application Thank you again for your interest in volunteering at the Phoenix Pride LGBT Center. This is the first step in determining if an interested applicant meets the criteria to volunteer at the Center. It is the policy of the Phoenix Pride LGBT Center to provide a safe and inclusive environment and to provide a fair and equal opportunity to volunteer with Phoenix Pride. To support our mission we make it a priority to carefully screen applicants. Once your application has been reviewed you will receive a follow up . First and Last Name: Date of birth: Preferred name (if applicable): Emergency contact (first & last name and phone number): Street address: City: State: Zip code: Phone number: Highest level of education reached: Current employer: Any physical limitations? Are you first aid and/or CPR certified? (if so please include expiration dates) Availability - please check only those you can commit to: Tuesday Wednesday Thursday Friday In what area(s) of the Center are you interested in volunteering? Reception Tech Center Library Research Outreach Events Volunteer commitment at the Center: Accepted volunteers are asked to make a commitment of a minimum of 8 hours per month, complete all volunteer training workshops, and attend bi-monthly volunteer meetings. The Center does not require volunteers to commit to any particular length of time, we value any service you are able to donate to the Center. Saturday Page 4 of 5

5 How did you hear about the Phoenix Pride LGBT Center? Facebook Twitter Family or Friend Echo Ion Event Walking by /Newsletter Website/Search Engine Other (please share): Why would you like to volunteer at the Center? Previous volunteer experience: Employment experience: Please describe any training or experience that may be pertinent to volunteering at the Phoenix Pride LGBT Center: Summarize any special skills and/or qualifications that you have acquired from employment, life experience, previous volunteer work, hobbies etc. Have you ever been convicted of a felony? Are you a registered sex offender? Yes No Yes No Thank you again for your interest in volunteering at the Center. By signing below, you acknowledge that all above information is true, correct, and complete to the best of your knowledge. Signature: Date: If you have any questions please contact Joshua Judd, Center Coordinator via at joshua@phoenixpride.org. Page 5 of 5