4/12/2011. CPI s erefresher Series for Nonviolent Crisis Intervention Certified Instructors. Unit VI: Staff Fear and Anxiety.

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1 Thanks for joining us today for our webinar Unit VI: Staff Fear and Anxiety Our presentation will begin at 10AM CT. If you have not yet downloaded your presentation notes, you can do so by clicking the link in the Question & Answer box. If you experience technical difficulty during the presentation, please call CPI toll-free CPI s erefresher Series for Nonviolent Crisis Intervention Certified Instructors Unit VI: Staff Fear and Anxiety erefresher Series Moderator: Jeff Schill Associate Director of Staffing Welcome to CPI s erefresher Series for Nonviolent Crisis Intervention Certified Instructors 3 1

2 erefresher Series Pre-Test (aired October 6, 2010) Unit I: The CPI Crisis Development Model SM (aired November 10, 2010) Unit II: Nonverbal Behavior (aired December 15, 2010) Unit III: Paraverbal Communication (aired January 12, 2011) Unit IV: Verbal Intervention (aired February 9, 2011) Unit V: Precipitating Factors, Rational Detachment, Integrated Experience (aired March 9, 2011) 4 erefresher Series Unit VI: Staff Fear and Anxiety (April 13, 2011) Unit VII: CPI s Personal Safety Techniques SM (May 11, 2011) Unit VIII: Nonviolent Physical Crisis Intervention SM (June 15, 2011) Unit IX: Situational Role-Plays (July 9, 2011) Unit X: Postvention, Post-Test, and Evaluation (tentatively August 17, 2011) Improving Training Transfer (tentatively Sept. 14, 2011) 5 Outline for Sessions Primary Objective Meeting the Primary Objective Instructional Objectives Facilitation Dynamics Content Presentation 6 2

3 Outline for Sessions Unit Discussion Transitions Ideas for Your Refreshers Reinforcing Adult Learning Questions 7 Materials You Will Need 8 Staff Fear and Anxiety Today s Presenter: Susan Keith Professional Staff Instructor 9 3

4 Staff Fear and Anxiety The CPI Crisis Development Model SM Crisis Development/ Behavior Levels 1. Anxiety 2. Defensive 3. Acting-Out Person 4. Tension Reduction Staff Attitudes/ Approaches 1. Supportive 2. Directive 3. Nonviolent Physical Crisis Intervention SM 4. Therapeutic Rapport 10 Poll Question 1 1. Check all statements that are true about Unit VI: Staff Fear and Anxiety. Fear and anxiety are universal human emotions Allows staff to experience own responses to fear/anxiety Trains staff to never be afraid Reponses can be productive and unproductive 11 Primary Objective To show that fear and anxiety can be turned from a negative into a positive. 12 4

5 Meeting the Primary Objective Opening exercise allows staff to experience fear and anxiety and analyze responses. Explore specific unproductive and productive responses. Helps participants identify ways to control fear and anxiety. 13 Instructional Objectives By the end of Unit VI, participants will: Understand the causes of fear. Identify the productive and unproductive behaviors caused by fear. Learn how to make fear and anxiety work for them in a crisis situation. Provide the best possible Care, Welfare, Safety, and Security SM for individuals in their facilities. 14 Facilitation Dynamics Conduct opening exercises before the lecture. Follow the demonstrate-participate-explain teaching model. During the lecture, bridge back to the exercises. 15 5

6 Unit Presentation Exercises 16 Unit Presentation Lecture 17 Unit Discussion Purpose: Instructional techniques Common misconceptions Participant questions 18 6

7 Poll Question 2 Check all statements that are true about Unit VI: Staff Fear and Anxiety. Tell the group they are about to experience fear/anxiety Unproductive/Productive reactions compensate one another More speed/strength is same as decreased reaction time Staff and clients experience increased speed/strength 19 Transitions Transitions help link chunks of content. Moving between units V and VI: Example: One of the Precipitating Factors we identified in Unit V was fear and/or anxiety. These universal human emotions can be used productively when intervening in a crisis situation. Example: Why is it important to understand how fear/anxiety can affect staff during a crisis? 20 Transitions Within the Unit: As we can see from the exercise, our reactions to fear can be both unproductive and productive. Let s look at a few more responses that could come from being fearful or anxious, and explore how they can impact a crisis. 21 7

8 Transitions Transitions within the unit: As we can see from the exercise, our reactions to fear can be both unproductive and productive. Let s look at a few more responses that could come from being fearful or anxious, and explore how they can impact a crisis. Moving between units VI and VII: Even when circumstances are frightening, we are more likely to respond productively if we feel prepared to keep ourselves safe. Next, we ll learn how to protect ourselves if the behavior becomes assaultive. 22 Poll Question 3 3. Check all statements that are true about fear and anxiety: Can affect nonverbal communication Never affects our paraverbals Can hinder effective limit setting May affect any level of Crisis Development Model SM. 23 Ideas for Your Refreshers Ideas for Customization: Assist the group in making new connections. Adapt the exercises: Slow Punch variations Primal Scream variation 24 8

9 Ideas for Your Refreshers Sample DVD-Based Training Options: Weapons in the Workplace Breaking Up Fights Your Plan of Action: How to Stay Safe When Intervening Alone 25 Ideas for Your Refreshers 26 Reinforcing Adult Learning Use the wealth of experiences your group comes with to your advantage. Increase relevance, connects to previous learning. Review of scope and sequence to address adult learning. 27 9

10 Questions? Please feel free to submit a question. We will answer a few in the remaining time. If we do not cover your question on air, we will contact you within a few days, or please feel free to call Instructor Services at Thank You The next erefresher in this erefresher Series will be: Today s Presenter: Date: May 11, 2011 Time: 10:00 a.m. CT Topic: Unit VII CPI s Personal Safety Techniques SM Susan Keith Professional Staff Instructor 29 10