CPI s erefresher Series for Nonviolent Crisis Intervention Certified Instructors

Transcription

1 CPI s erefresher Series for Nonviolent Crisis Intervention Certified Instructors Unit I: The CPI Crisis Development Model SM erefresher Series Welcome to CPI s erefresher Series for Nonviolent Crisis Intervention Certified Instructors Moderator: Susan Keith Professional Staff Instructor/ Program Developer 2 erefresher Series Pre-Test (aired October 6, 2010) Unit I: The CPI Crisis Development Model SM Unit II: Nonverbal Behavior Unit III: Paraverbal Communication Unit IV: Verbal Intervention Unit V: Precipitating Factors, Rational Detachment, Integrated Experience 3

2 erefresher Series Unit VI: Staff Fear and Anxiety Unit VII: CPI s Personal Safety Techniques SM Unit VIII: Nonviolent Physical Crisis Intervention SM Unit IX: Situational Role-Plays Unit X: Postvention, Post-Test, and Evaluation Improving Training Transfer 4 Outline for Sessions Primary Objective Meeting the Primary Objective Instructional Objectives Facilitation Dynamics Content Presentation 5 Outline for Sessions Unit Discussion Transitions Ideas for Your Refreshers Reinforcing Adult Learning Questions 6

3 Materials You Will Need 7 The Crisis Development Model SM Today s Presenter: Dr. Randy Boardman CPI s Executive Director of Research and Development Crisis Development/ Behavior Levels 1. Anxiety 2. Defensive 3. Acting-Out Person 4. Tension Reduction Staff Attitudes/ Approaches 1. Supportive 2. Directive 3. Nonviolent Physical Crisis Intervention SM 4. Therapeutic Rapport 8 Primary Objective To organize thinking about crisis situations. 9

4 Poll Question 1 1. Check statements that are true about CPI s Crisis Development Model SM. Helps avoid ever dealing with a person in crisis. Helps understand how a person in crisis escalates. Helps find a staff response to match behaviors. Is a lens to organize our thinking about a crisis. Is a guaranteed recipe to stop all bad behaviors. 10 Meeting the Primary Objective The CPI Crisis Development Model SM A model isn t reality. Lens for viewing participant reality. Categories of behavior and staff responses. Language for participants to categorize experiences. Opens channels of learning. 11 Instructional Objectives By end of Unit I, participants will: Define crisis development in terms of four distinct and identifiable behavioral levels. Match an appropriate corresponding staff attitude with these behavioral levels. Describe the concept of Integrated Experience; our behavior impacts their behavior. Share an example of the philosophy of Care, Welfare, Safety, and Security SM for all stakeholders. 12

5 Facilitation Dynamics Use your Manual to prepare. Prepare flip charts, electronic presentation, videos. Term Definition My example Their example Teach model from left to right: Anxiety Supportive 13 Facilitation Dynamics Use examples from your organization. Definitions are nice; but real examples add stickiness. Introduce the Integrated Experience. 14 Unit Presentation Crisis Development/ Behavior Levels 1. Anxiety 2. Defensive 3. Acting-Out Person 4. Tension Reduction Staff Attitudes/Approaches 1. Supportive 2. Directive 3. Nonviolent Physical Crisis Intervention SM 4. Therapeutic Rapport 15

6 Unit Discussion Introduced model in pre-test. Build out model here. Model is the foundation of the course. Develop their examples. 16 Unit Discussion Framework to organize thinking. Match response to behavior level. What does last resort mean? Examples of Integrated Experience. 17 Early Understandings My examples matter. I do know something about this. OK, this will be interactive. I can really use this. Easier to change our behavior. Not a script! Not a recipe! Must know the person in care. 18

7 Poll Question 2 2. Check the best example of a transition from the Crisis Development Model SM to Nonverbal Behavior. OK, now turn to page 8. I am running behind. Any other questions? Let s go to Proxemics and Kinesics. Now I have to tell you about nonverbal behavior. Let s talk about behaviors we can control. Ours. 19 Transitions Transitions help link chunks of content. Within the Unit: Sometimes, we do all the right things and are very supportive, but the behavior continues to escalate. They raise their voice, become argumentative and make threats. We call the next level, Defensive. Between Units: Let s examine the behavior levels more closely, one at a time. At the first level, communication can be nonverbal. 20 Ideas for Your Refreshers Crisis Development/ Behavior Levels 1. Anxiety 2. Defensive 3. Acting-Out Person 4. Tension Reduction Staff Attitudes/Approaches 1. Supportive 2. Directive 3. Nonviolent Physical Crisis Intervention SM 4. Therapeutic Rapport 21

8 Ideas for Your Refreshers Already know the definition. Focus on Their examples. Application of concepts, utility. Small groups; behavior response. Games, activities, flash cards, bus stops. 22 Ideas for Your Refreshers Demonstration of various behaviors Crying, I am so sorry. Lift up a chair, I can hurt you bad! Rapid speech, This is taking so long. Stupid rules, I hate this place! Self-harm; (Starts to bite his wrist.) Back off or else! Crisis Development/Behavior Levels 1. Anxiety 2. Defensive 3. Acting-Out Person 4. Tension Reduction Staff Attitudes/Approaches 1. Supportive 2. Directive 3. Nonviolent Physical Crisis Intervention SM 4. Therapeutic Rapport 23 Reinforcing Adult Learning The Crisis Development Model SM Organizes thinking for further learning. Focuses on relevance; full knowledge structure first. Links new information to existing knowledge. 24

9 Reinforcing Adult Learning The Crisis Development Model SM Helps internalize concepts (mental models). Promotes problem-solving. Involves participant-centered instruction. 25 Questions? Please feel free to submit a question. We will answer a few in the remaining time. If we do not cover your question on air, we will contact you within a few days or just call Instructor Services at Thank You The next webinar in this erefresher Series will be: Today s Presenter: Dr. Randy Boardman Date: December 15, 2010 Time: 10:00 a.m. CT Topic: Unit II Nonverbal Behavior CPI s Executive Director of Research and Development 27