Emotional Intelligence, the Law, and Professionalism: A Practical Introduction. PLI Briefing

Transcription

1 Emotional Intelligence, the Law, and Professionalism: A Practical Introduction February 11, 2015 PLI Briefing 1 Dan DeFoe JD MS - Adlitem Solutions Rob Durr, PhD Northwestern University

2 Your Faculty Dan DeFoe, J.D., M.S. Adlitem Solutions Kansas City, Missouri Area Blog Psycholawlogy Phone (816) Rob Durr, Ph.D. Psychologist, Instructor School of Law Northwestern University u/counseling/about-us/meetthe-staff.html Phone: (312)

3 PLI Briefing 2015 Emotional Intelligence Cornerstone Anyone can become angry that is easy. But to be angry with the right person, to the right degree, at the right time, for the right purpose, and in the right way that is not easy. 3 ARISTOTLE The Nichomachean Ethics

4 Introduction to.... Emotions Basics Emotion & Organizations Emotional Intelligence Models EQ-i 2.0 EI Assessment IQ vs EQ & Applications Top Five EI Attorney Success Factors Professionalism 4

5 Emotions... the integration of rational and emotional styles is the key to successful leadership. The Emotionally Intelligent Manager 5

6 PLI Briefing 2015 Emotions Many & Many Aspects 6

7 Foundational Concepts - Emotions Important Not soft, but for function, adaptation, and survival in our world Abilities (perceive, understand, use, and manage emotions) vary widely Variance impacts adaptation & effectiveness in many contexts, e.g. work & workplace 7

8 Emotion Groups Pleasant caring, joy, love Neutral anticipation, interest, surprise Unpleasant anger, disgust, embarrassment, fear, sadness 8

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10 Some Truths About Emotions Provide information about mind-body system in a given situation Can t ignore - affect every human endeavor Feedback.what is happening You generate by your own mind-body system Your wiring your emotion. Can try to hide, but emotions show 10

11 PLI Briefing 2015 Emotions Motivate Us... Fear Anger Sadness Disgust Interest Surprise Acceptance Joy Act, avoid consequences Fight against wrong and injustice Ask others for help & support Shows you can t accept something Excite others to explore & learn Turn people s attention to something unexpected, important You re one of us... High 5s repeat behavior 11

12 PLI Briefing 2015 Emotions Show... In face.... In gestures.... In voice.... In everything

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16 Emotions & Organizations... organizational behavior is enhanced through the careful management of emotions, knowledge, and learning. Emotions in Organizational Behavior 16

17 Effects of Affect On.... Performance Decision making Turnover Prosocial behavior Negotiation Conflict resolution Group Dynamics Leadership Virtually every aspect of organizational life at individual, group, and organizational levels... Essential in understanding how work gets done, and how to do it better. 17

18 Emotional Contagion... 18

19 Emotional Labor... 19

20 PLI Briefing 2015 Emotional Intelligence...?s Do I have EI? Do I need EI? How can I get EI? What s EI look like? Fake it? Finesse it? Gloss it? 20

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22 What is Emotional Intelligence? Emotional & Social skills that collectively establish how well we: Perceive and express ourselves Develop and maintain social relationships Cope with challenges Use emotional information in an effective and meaningful way 22

23 EI - 3 Major Models & Measures according to Encyclopedia of Applied Psychology: Mayer-Salovey - ability to perceive, understand, manage and use emotions to facilitate thinking (MSCEIT) Goleman - emotional and social competencies that contribute to managerial performance (ECI) Bar-On - interrelated emotional and social competencies, skills and facilitators that impact intelligent behavior, became the EQ-i

24 Today: Eqi 2.0 Model & T Assessment 24

25 The EQ-i 2.0 Model 25

26 What is the EQ-i 2.0 about? A way to accurately assess strengths and blind spots: Assessment completed on-line usually in less than 20 minutes A predictable way to measure current level of emotional and social functioning: receive feedback on your results from a Certified Administrator A vehicle for developing effectiveness in order to improve performance: Develop a customized action plan with a qualified professional in order to ensure you are focusing on the right development needs 26

27 EQ-i 2.0 Total EQ Success in coping with environmental demands A snapshot of overall well-being Made up of 5 general areas realms, composite scales 5 composite scales break into 15 subsections or subscales 27

28 What Does The EQ-i 2.0 Measure? 5 Aspects Emotional and Social Functioning Self-Perception understanding your emotions know and manage yourself Self-Expression expressing your emotions Interpersonal develop and maintain relationships Decision Making use emotions to make better decisions Stress Management cope with challenges 28

29 PLI Briefing 2015 Inner self.. 29

30 Self-Perception Ability to know and manage yourself. The inner self. How in touch with your feelings you are, how good you feel about yourself, and about what you are doing in life. Aware of feelings, feel strong, and confidence in pursuing goals. Embraces the following subscales: Self-Regard confidence & feel good about me Self-Actualization continuous development & pursuit of meaning Emotional Self-Awareness understanding my emotions & impact on me and others 30

31 PLI Briefing 2015 Self-Perception Realm Self-Regard Subscale 31

32 Self-Perception Realm Self-Regard Subscale Accept and respecting oneself Appreciate perceived positives Accept weaknesses Like yourself warts and all Inner strength Self-assuredness Self-confidence Self-adequacy 32

33 PLI Briefing 2015 Self-Perception Realm Self-Actualization Subscale... Pursuit of meaning... Willingness to persistently try to improve self Engage in personally relevant & meaningful objectives lead to rich, enjoyable life Image: y_david_shankbone.jpg 33

34 Self-Perception Realm Emotional Self-Awareness Aware and understand your feelings & their impact Knowing ouch points take emotional temperature Leads to successful emotion management 34

35 Face the world. 35

36 Self - Expression Deals with the way you face the world. Includes the following subscales: Emotional Expression openly saying how you feel and also expressing it non-verbally Assertiveness standing up for yourself effectively & constructively Independence self-directed and self-controlled & standing on your own two feet 36

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39 PLI Briefing 2015 Self-Expression Realm Emotional Expression Bettye Shirley, mother of one of 27 boys killed by murder ring - sobbing, sadness.... agony Maxine Kenny, You don t deserve to live. To murderer who raped, tortured, and brutally killed her daughter. 39

40 Self-Expression Realm Assertiveness 40

41 PLI Briefing 2015 Self-Expression Realm Assertiveness Aggression Insensitive No impulse control Stand ground Speak up rights/values No aggression or abuse 41

42 Self-Expression Realm Independence Self-directed Free from emotional dependency Autonomous decision making Self-reliant May consider others opinions, but Safety net not needed No clinging to satisfy others needs Feeling, thinking, working on own 42

43 Harry Truman... Independence, Missouri 43

44 Self-Expression Realm Independence 44

45 People skills 45

46 Interpersonal People skills ability to interact and get along Consists of the following: Interpersonal Relationships developing and maintaining good relationships Empathy recognizing and appreciating how others feel Social Responsibility contributing to society 46

47 Interpersonal Interpersonal Relationships Give and Take the key Trust & compassion in words/deeds Sensitive At ease & comfortable Listen>Speak Deeply/Intently Continue it

48 PLI Briefing 2015 Interpersonal Empathy Aware, understand, and appreciate them Emotionally neutral No judgment Not nice or that you agree Understanding other s world Collaborative the other feels heard 48

49 PLI Briefing 2015 Interpersonal Social Responsibility Desire and ability, and willingness to contribute to society, social group, and welfare of others No W.I.I.F.M Caring and sharing gives real meaning to your life and your success 49

50 Decision Making. 50

51 Decision Making Use emotions in best way to solve problems & make optimal choices Consists of the following: Problem Solving effectively managing emotions when solving problems Reality Testing seeing things as they really are Impulse Control ability to resist or delay impulses 51

52 PLI Briefing 2015 Decision Making Problem Solving Understand and apply emotions in finding solutions Conscientious, disciplined, methodical, OK with intuition Innovation - clear-headed brainstormer Recruit help if needed 52

53 PLI Briefing 2015 Decision Making Reality Testing All about perception, clarity, and objectivity Concentrate and remain focused No fantasy, daydreams, wants, desires, or ideals See things as really are 53

54 PLI Briefing 2015 Decision Making Impulse Control Resist or delay an impulse, drive, or temptation Put the brakes on angry, aggressive, hostile, or irresponsible acts Anger-control, abusiveness, low frustration tolerance Hot-headed, leap before look Can still be flexible, spontaneous 54

55 Stress Management.. 55

56 Stress Management Ability to be flexible, tolerate stress, and control impulses. Consists of the following: Flexibility adapting to change effectively Stress Tolerance successfully coping with stressful situations Optimism having a positive outlook 56

57 PLI Briefing 2015 V. Stress Management Flexibility Adaptation, adjustment Emotions, thoughts, behaviors Changing conditions, shifting priorities In concert with shifting feedback Lacking rigid, obstinate 57

58 PLI Briefing 2015 V. Stress Management Stress Tolerance Repertoire of suitable responses Cope no mental or physical symptoms Capacity what to do & how to do it Optimistic outlook Feeling in control, stay calm & in control 58

59 PLI Briefing 2015 V. Stress Management Optimism Roadblocks not a setback Remain hopeful and resilient Positive approach to daily living Opposite of pessimism 59

60 Happiness. 60

61 Happiness Feeling satisfied, enjoying life An indicator of overall well-being Experience zest & enthusiasm in activities Not included in overall EQ-i 2.0 results Impacts overall EQ-i 2.0, closely linked to: Self-Regard Optimism Interpersonal Relationships 61 Self-Actualization

62 Alignment of the EQ-i 2.0 Model of EI 62

63 Why is EI Important? EI about human performance, well-being, and emotional and social functioning EI not sole predictor But EI shown to be a key indicator in those areas. EI is not static EI can be developed in targeted areas 63

64 PLI Briefing 2015 Emotional Intelligence Is Not..... Cognitive Intelligence (IQ) Aptitude Achievement Vocational Interest Personality 64 Static

65 PLI Briefing 2015 IQ vs. EQ General Comparison I.Q. cognitive capacity and function abilities learn, recall, apply, think, reason, abstract strategic long term capacity solve problems apply what you learn think rationally 65

66 PLI Briefing 2015 IQ vs. EQ General Comparison E.Q. emotional, personal, survival adapting to and coping understanding self + relating to others dealing with environmental demands tactical immediate functioning common sense & ability to get along 66

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68 Applying EI thru the EQ-i 2.0 Many ways with people, teams, and organizations: Selection new hires & leaders Self-Awareness career self-management Succession Planning the future of the firm / department Leadership Development - Executive Coaching growth challenges Team Effectiveness strategic work management 68

69 Applying EI thru the EQ-i 2.0 There are many ways the EQ-i 2.0 can be used in the legal services environment: Selection new hires & leaders Self-Awareness career self-management Succession Planning the future of the firm / department Leadership Development - Executive Coaching growth challenges Team Effectiveness strategic work management 69

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71 PLI Briefing 2015 Top 5 EQi 2.0 Work Success Factors High vs. Low Performers 1. Self actualization 2. Happiness 3. Stress Tolerance 4. Assertiveness 5. Social Responsibility MHS, Inc. Research [See All-Star [Lawyers] Players The Top Five (5) EQ-i 2.0 Attorney Emotional Intelligence Work Success Factors 04/19/2014 blog post at Psycholawlogy

72 PLI Briefing 2015 Business & Psychology References Bar-On, R. (1997). EQ-i: Technical Manual. Toronto: Multi- Health Systems, Inc. Barsade, S.G. & Gibson, D.E. (2007). Why does affect matter in organizations? Academy of Management Perspectives, Damasio, A.R. (1994). Descarte s Error: Emotion, Reason, and the Human Brain. New York: Grosset/Putnam. Hughes, M.,Thompson, H., Terrell, J. (Eds.) (2009). Handbook for developing emotional and social intelligence: best practices, case studies, and strategies. San Francisco, CA: Pfeiffer. LeDoux, J. (1996). The Emotional Brain: The Mysterious Underpinnings of Emotional Life. New York: Simon& Schuster. Pearman, R. (2007). Understanding emotions. Winston- Salem, NC: Leadership Performance Systems, Inc. Pearman, R. (2008). Emotions and health. Winston-Salem, NC: Leadership Performance Systems, Inc. Pearman, R. (2008). Emotions and leadership. Winston- Salem, NC: Leadership Performance Systems, Inc. Thompson, H.L. (2010). The stress effect: Why smart leaders make dumb decisions and what to do about it. San Francisco, CA: Jossey-Bass 72

73 PLI Briefing 2015 References - Legal Boston, T. (2009). The ultimate role model: what lawyers can learn from Lincoln. Texas Bar Journal, 72, Juergens, A. (2005). Practicing what we teach: the importance of emotion and community connection in law work and law teaching. Clinical Law Review, 11, Mines, R.A., Meyer, R.A., Mines, M.R. (2004). Emotional intelligence and emotional toxicity: implications for attorneys and law firms. The Colorado Lawyer, 33(4), Muir, R. (2007). The importance of emotional intelligence in law firm partners. ABA Law Practice, 33(5), Richard, L. (2000). Hiring emotionally intelligent associates. Vermont Bar Journal, 26, Rosenberg, J.D. (2004). Interpersonal dynamics: helping lawyers learn the skills, and the importance, or human relationships in the practice of law. University of Miami Law Review, 58, Silver, M.A. (1999). Emotional intelligence and legal education. Psychology, Public Policy, And Law, 5, Silver, M.A. (2009). Supporting attorneys personal skills. Revista Juridica de la Universidad de Puerto Rico, 78,

74 PLI Briefing 2015 Web References Emotional Intelligence Psycholawlogy Blog - Dan DeFoe JD MS Multi-Health Systems (EQ-i 2.0; MSCEIT) Reuven Bar-On (EQ-i), John Mayer (MSCEIT), Consortium for Research on Emotional Intelligence in Organizations High Performing Systems-Henry Thompson, PhD EI Skills Group, David Caruso, PhD Yale Center for Emotional Intelligence 74

75 PLI Briefing 2015 Thank you very much. Thoughts? Questions? Feelings? 75

76 Conclusion & Thank You! See: The EQ-Edge: Emotional Intelligence and Your Success, 3 rd Ed., 2011, by Steven J. Stein, PhD & Howard E. Book, MD, a practical and usable guide to what EQi 2.0 & EI is all about. See also Thank you very much. Dan DeFoe, JD MS dan@adlitemsolutions.com Certified EQ-i 2.0 Administrator Certified MSCEIT Practitioner 76