Emotional Intelligence at Work

Transcription

1 Emotional Intelligence at Work

2 Emotional Intelligence: The Business Case What is Intelligence? Intelligence: Aggregate or global capacity of the individual to act purposefully, to think rationally and to deal effectively with his/her environment (Wechsler, 1958) But IQ isn t everything... IQ doesn t completely predict success - Meta-analysis: IQ predicts at 4-25% - Sommerville Study 40 yrs, 450 boys wide IQ variance - Berkeley PhD Study Emotion Matters as well Functions of Negative Emotions - Protect - Call for change for what we are doing or thinking - Tend to be experienced more strongly than positive emotions Functions of Positive Emotions - Broaden: Explore our environment, enlarge repertoire - See new connections, generate new and novel solutions - Happiness morivates us to play or interact promote social bonds - Help to inoculate against life s negative events - Social aspects of positive emotion Yearbook study Including at Work Emotions have been shown to be related to: - Performance - Organizational commitment - Managerial decision making and potential - Supervisor ratings - Prosocial/helping behaviors - Negotiation outcomes - Creative problem solving

3 - Tardiness, early departure, absenteeism and other counterproductive employee behavior - Turnover But What Exactly is Emotion? Emotional Experiences - Dispositional/Trait Affect your personality - Mood - Emotion The Structure of Emotions Emotional Tone - Degree of Pleasantness - Degree of Energy The Affective Circumplex Combining Emotions and Intelligenct: Emotional Intelligence Your ability to perceive, appraise, assimilate, understand, manage and regulate the meanings of the emotional patterns you see within yourself and others, and to use this information to guide your feelings, thinking, actions and decisionmaking: AKA WAITING FOR MARSHMALLOWS What is Emotional Intelligence? Using your emotions to think intelligently Thinking intelligently about emotions An Ability Measure of EI: MSCEIT Test Ability Test Normal Curve Develop, Consider Developing, Competent, Skilled, Expert Mayer, Salovey & Caruso s Emotional Intelligence Model YOUR RESULTS

4 - IDENTIFYING EMOTIONS Perceive and Express Emotions Accurately - USING EMOTIONS TO FACILITATE THOUGHT - UNDERSTANDING EMOTIONS Understanding & Analyzing Emotions Emotional Knowledge - MANAGING EMOTIONS Regulate and manage emotions in yourself and others EMOTIONAL INTELLIGENCE: FACTOR 1 IDENTIFYING EMOTIONS: Perceive and Express Emotions Accurately - Mehrabian study of Emotional Communication 7%: spoken words 38%: verbal tone 55%: facial expression/body language - People prefer to be with managers who can read their moods and judge those people as better managers. EMOTIONAL INTELLIGENCE: FACTOR 2 USING EMOTIONS TO FACILITATE THOUGHT - Neurologically thinking does not occur without emotion (LeDeaux) - Moods influence attention, memory & decision-making - Happier & Smarter vs. Sadder but Wiser? EMOTIONAL INTELLIGENCE: FACTOR 3 UNDERSTANDING EMOTIONS: Analyzing and Using Emotional Knowledge - Knowing where emotions come from help you anticipate them in your theater of the mind - Themes of emotion at work Joy: Personal Success Anger: Injustice Liking: Bonding Fear: Uncertainty, esp. about one s own actions Sadness: Helplessness

5 EMOTIONAL INTELLIGENCE: FACTOR 4 MANAGING EMOTIONS: Managing & Regulating Emotions in Yourself and Others to Promote Emotional and Intellectual Growth - Leading from within - Leading others Managing Emotions: Self & Other Regulation Emotional Regulation: All the conscious and non-conscious strategies we use to increase, maintain, or decrease one or more components of an emotional response High Emotional Regulation Abilities: - Aware of emotions, but not controlled by them Low Emotional Regulation Abilities: - Overly rational or overly emotional - Ignoring or avoiding emotional data Emotional Intelligence & Leadership Leadership, which embraces the emotional side of directing organizations, pumps life and meaning into management structures, bringing them to full life. (Barach & Eckhardt, 1996, p.4) Leading Others: The Importance of Symbolism Effective leadership directly involves the use of emotion, often through symbolic management. In symbolic management, the leader uses symbols stories, rituals, myths, fables to rouse and motivate staff to guide them toward achievement of a shared vision. (Caruso, Mayer, & Salovey, 2001) Using Your Emotional Intelligence: A Summary

6 EI SKILL Identifying Emotions WHAT TO DO Pay attention, listen, observe, ask questions, ensure understanding of your own and others emotions. Using Emotions to Facilitate Thought Determine how these feelings influence thinking. Change your mood, or that of the other person or group if needed. Understanding Emotions Consider reasons for the feelings, and how they will likely change depending on what happens next. Managing Emotions Don t minimize the feelings and don t blow the feelings out of proportion. Include emotional information along with rational information for best decision-making and actions.