It is well-recognized, by both practitioners and academic commentators, that mediation
|
|
- Bridget Carson
- 5 years ago
- Views:
Transcription
1 MEDIATING THE HIGH-EMOTION CASE By: James B. Chaplin, Deborah G. Cole, and Val H. Stieglitz * International Association of Defense Counsel Mid-Year Conference February 11, 2013 It is well-recognized, by both practitioners and academic commentators, that mediation involves a far different dynamic than trial. Given the fact that mediation continues to expand as a primary means of resolving disputes, and trial continues to recede as means of resolving disputes, lawyers must become conversant with, and comfortable with, the special dynamics of mediation. One of the main forces woven throughout all aspects of mediation is Emotion. Many commentators observe that lawyers are trained in logic and rationality. These skills are, of course, essential to analyzing our cases and identifying potential outcomes. But taken too far, a devotion to logic and rationality can lead to dismissing or ignoring the role that emotion plays in all human interactions, and all disputes; whether those disputes involve intense personal matters, professional matters, or business/commercial matters. While lawyers may like to assume that the resolution of problems is mainly a rational process rationality exists in a broth of emotion, and this emotional context greatly affects how people approach disputes. Instead of something to be ignored, or gotten past, emotion is a dimension that is present in virtually every case we handle, and every mediation in which we participate. As mediation has become more widespread, more academic attention has been paid to the role of emotion in mediation. The field is full of articles providing tips on dealing with emotion, recognizing emotion, managing emotion, turning emotion in positive directions, and the like. Many observers point to the 1976 publication of the New York Times bestseller Emotional Intelligence: Why It Can Matter More Than IQ, as a critical point in spurring greater focus on the
2 role of emotion in dispute resolution. Certainly, that book introduced the term emotional intelligence into the popular lexicon. And while the term has been overused, it does provide a useful construct for thinking about the dynamic that comes into play in mediation settings, and the skills that lawyers must be prepared to employ in mediation. The primary attribute that lawyers are urged to develop and deploy as they plan and conduct mediations is this emotional intelligence. In general, emotional intelligence has been described as the ability to listen, interpret non-verbal cues, see others perspectives, project empathy, connect with your negotiation partner, anticipate how emotion will influence the decisions that will need to be made, and use all the above to manage and direct emotions toward a desired end which, in the case of mediation, is consensual resolution. In trial, we use information and intangible data to convince the finder of fact that we are right; in traditional negotiation, we seek to prevail on bargaining points and get a better deal than our negotiating partner. In mediation, in contrast, we use tangible and emotional data to create consensus. This is a big difference. What does this mean in practical terms? 1. Acknowledge that there is an emotional strain in whatever dispute is occupying you, and try to identify and understand the emotional drivers or factors at play among all the parties (including your client.) 2. Give careful thought to how to address these emotional drivers in the mediation preparation, and the mediation. Consider the pros and cons of addressing them openly, or simply being alert to their presence but have a plan for how you want to react when and if they arise. 3. Do not minimize or ignore expressions of emotion by others in the process.
3 4. Search for the resolution that will satisfy the parties emotional hot-buttons, and not just the resolution scenarios that seem the most logical or rational to you. This means putting time into trying to understand the emotional landscape that both your client and the opposite side is bringing into the process. This is where things can get interesting. The superficial approach is to only dissect the emotional profile of your adversary, and leave it at that. But every practitioner knows that their own clients bring their own emotional dimensions to their cases; anger, chagrin, anxiety, disgust, humiliation, fear, pride. And because so many of our cases have an insurance component, with a carrier present in some role, carriers must necessarily deal not only with the emotional dimensions of the underlying case and the claimant, but of their own insureds as well. These issues make for interesting thinking, and below are perspectives and observations from several different angles that may be useful to readers preparing for their own highemotion mediations. I. An Experienced Practitioner s Tips for Handling Clients and Opposing Parties in High-Emotion Mediations: In preparing a client for mediation in high-emotion cases, it is essential for the practitioner to meet with the client in advance of the mediation and ask the simple question - what do you want out of the case? After hearing and considering the client s expectations, the practitioner may be able to diffuse emotions by carefully identifying and discussing with the client the strengths and weaknesses of the case. An analysis of the economics of the case is critical in managing the client s expectations. It is particularly important for the client to understand that, while you may be willing to fight to the end for what the client wants, the
4 economics may warrant consideration of something less than the moon (if you represent the plaintiff) or an outright win (if you represent the defendant). In high emotion cases, clients often continue to resist rational and logical settlement options even when advised of the weaknesses in their position. Once the practitioner has explained why the client s goal may not be achievable, it is important to listen to the client s reasons for pushing forward. The practitioner s role becomes that of a counselor. Understanding the human psyche and the client s need to tell his/her story is critical. Mediation can be a route to resolution of a high-emotion case where a client is resistant to settlement for less than one hundred percent of their goal. The process of shuttle diplomacy presents a unique opportunity for the parties to meet with the mediator to express their view of the case without having the opposing parties present. Clients in high emotion cases need to be able to tell their story. If utilized properly, mediation may afford a client the cathartic opportunity that is otherwise unavailable in litigation. It is important, however, to anticipate and to discuss with the client any emotional discord with opposing parties or, in some instances, the mediator, in advance of the mediation. Like any other aspect of litigation, preparation is key if the mediation is to be successful. In some instances, the opposing party (or opposing counsel) is driven by emotion in the case. When this occurs, use the mediator to control the emotion. Talk to the mediator about this ask why the opposing party is taking this position and making resolution impossible. Why are they so angry? Understanding what drives opposing parties in high emotion cases is critical in analyzing whether the case can be resolved in mediation, or whether a trial is necessary. II. A Mediator s Tips on Successfully Mediating the High-Emotion Case:
5 Trial counsel should be watchful for the high emotion component, especially in cases involving child injury or death, estate litigation, wealthy parties litigating over matters of principle, discrimination claims, business or professional breakup cases, and similar matters. They need to screen for the high emotion component in their pre-mediation checklist. ANTICIPATE based on the subject matter be extra vigilant. RECOGNIZE the signs during discovery and in conversation with plaintiff counsel. NEUTRALIZE with empathy and attention acknowledge in mediation presentation employ the light touch. Do not overdo it. TELL THE MEDIATOR the concerns in the private written summary or the premediation caucus. An experienced mediator also screens for high emotion participants, especially in these likely cases. The pre-mediation caucus is the best opportunity for the mediator to make subtle inquiries with open ended questions, designed to bring out the high emotion participant. That private caucus is either several days in advance of the mediation or just before the mediation convenes. Trial counsel needs to be sure the mediator has a plan to acknowledge the emotional element, allow the participant to explain his feelings if he chooses, discuss the mediation process as it relates to resolving the emotional component and get the party to express readiness to resolve the case. For instance, in a discrimination case, the party may not be ready to settle until certain things happen that can be arranged as part of the mediation, such as the party being allowed to express how the unfair treatment impacted her life, apologies, letters of recommendation, jointly drafted press releases, etc. Do not hesitate to involve the mediator is
6 exploring out-of-the-box steps like these which can address a party s emotional needs and help create a favorable emotional climate. * Jim Chaplin is President of Mediation, Inc., headquartered in Ft. Lauderdale, FL. Deborah Cole is the founder of DGCole Law, in Chicago, IL. Val Stieglitz is the coordinator of the litigation group at Nexsen Pruet, LLC, in Columbia, SC.
Effective communication can have a significant effect on client satisfaction.
ESSENTIALS OF COMMUNICATION: COMMUNICATION STYLES, NEGOTIATION, & DIFFICULT CONVERSATIONS Amy L Grice VMD, MBA Amy Grice VMD MBA LLC Virginia City, MT, USA Objectives of the Presentation: Exploration of
More informationEMOTIONAL INTELLIGENCE QUESTIONNAIRE
EMOTIONAL INTELLIGENCE QUESTIONNAIRE Personal Report JOHN SMITH 2017 MySkillsProfile. All rights reserved. Introduction The EIQ16 measures aspects of your emotional intelligence by asking you questions
More informationTapping World Summit 2009
Copyright 2009, Try It On Everything, LLC. DISCLAIMER The information presented in this book is educational in nature and is provided only as general information. As part of the information contained in
More informationA Helping Model of Problem Solving
A Helping Model of Problem Solving Prepared By Jim Messina, Ph.D., CCMHC, NCC, DCMHS Assistant Professor, Troy University Tampa Bay Site This topic available on www.coping.us Steps to helping a helpee
More informationIngredients of Difficult Conversations
Ingredients of Difficult Conversations Differing Perceptions In most difficult conversations, there are different perceptions of the same reality. I think I'm right and the person with whom I disagree
More informationPreparing Witnesses for Direct Examination Master Class: Working with Witnesses ABA 2018 Professional Success Summit By Kalpana Srinivasan
Preparing Witnesses for Direct Examination Master Class: Working with Witnesses ABA 2018 Professional Success Summit By Kalpana Srinivasan The moment your clients and other key witnesses have been waiting
More informationPost-Conference Auditing and Investigating Fraud Seminar. Investigating Track Admission-Seeking Interviews
Post-Conference Auditing and Investigating Fraud Seminar Investigating Track Admission-Seeking Interviews Introduction Admission-seeking interviews are designed to obtain a legal admission of wrongdoing.
More informationTAXOTERE: WHAT YOU NEED TO KNOW ABOUT IT
TAXOTERE: WHAT YOU NEED TO KNOW ABOUT IT 1 Fighting breast cancer is a very emotional battle for women. Doctors are trying to save the lives of women by trying new and innovative methods and drugs. One
More information1. Evolution in MI-3 2. Three Puzzles Emerging from MI Research MINT Forum, Sheffield
1. Evolution in MI-3 2. Three Puzzles Emerging from MI Research 2011 MINT Forum, Sheffield 1983 1991 MI-1 2002 MI-2 2008 2012 MI-3 2022 MI-4 X Generalized Principles of MI 1. Express Empathy 2. Develop
More informationTips and Techniques for Successful Mediation
Tips and Techniques for Successful Mediation November 3, 2016 Objectives IDENTIFY SUCCESSFUL MEDIATION OUTCOMES IDENTIFY CONFLICT STYLES ELEVATING INTERESTS ABOVE POSITIONS REMEMBER THE BRAIN PLAYS A HAND
More informationValue of emotional intelligence in veterinary practice teams
Vet Times The website for the veterinary profession https://www.vettimes.co.uk Value of emotional intelligence in veterinary practice teams Author : MAGGIE SHILCOCK Categories : Vets Date : February 17,
More information5 Quick Tips for Improving Your Emotional Intelligence. and Increasing Your Success in All Areas of Your Life
5 Quick Tips for Improving Your Emotional Intelligence and Increasing Your Success in All Areas of Your Life Table of Contents Self-Awareness... 3 Active Listening... 4 Self-Regulation... 5 Empathy...
More informationBCOM 2800 Emotional Intelligence
BCOM 2800 Emotional Intelligence What is Emotional intelligence? Why is Emotional Intelligence Important? Emotional intelligence is, that aspect of human intelligence that governs our ability to recognize,
More informationA guide to Getting an ADHD Assessment as an adult in Scotland
A guide to Getting an ADHD Assessment as an adult in Scotland This is a guide for adults living in Scotland who think they may have ADHD and have not been diagnosed before. It explains: Things you may
More informationReflections on Motivational Interviewing
Reflections on Motivational Interviewing Cardiff September 27, 2011 1983 1991 MI-1 2002 MI-2 2008 2012 MI-3 2022 MI-4 X Generalized Principles of MI 1. Express Empathy 2. Develop Discrepancy 3. Avoid
More informationKeys to Being a Successful Leader
FEDERER PERFORMANCE MANAGEMENT GROUP, LLC TRANSFORMING VISIONS INTO RESULTS WHITE PAPER Keys to Being a Successful Leader Introduction Why is it that some people are successful in leadership roles, while
More informationConflict Management & Problem Solving
Conflict Management & Problem Solving Ground Rules S L O W down the conversation Put your thinking on the table, not your finished thought Stay open to influence be willing to move your stake Listen in
More informationGetting Started: Introducing Your Child to His or Her Diagnosis of Autism or Asperger Syndrome
Getting Started: Introducing Your Child to His or Her Diagnosis of Autism or Asperger Syndrome by Marci Wheeler, Social Worker, Indiana Resource Center for Autism Who, what, when, where, how, and why are
More informationChapter 22. Joann T. funk
Chapter 22 Persuasive Essays Joann T. funk Persuasive writing has the goal of convincing readers that a certain perspective is the desired one. A scholarly writer should persuade without showing any bias.
More informationConflict Management. Conflict. Conflict. The Phases of Conflict
Management Assertive & Constructive Communications Objectives and Expectations Understand skills and mindsets needed to be an assertive communicator Staff to have strategies to keep difficult conversations
More informationContinuing Education for Peers and Supervisors: Disclosure May 3, 2010
Continuing Education for Peers and Supervisors: Disclosure May 3, 2010 Minority AIDS Initiative/HRSA: Peer Education Training Sites & Resource Evaluation Center To improve HIV-related health outcomes for
More informationMBA 609 Organizational Behaviour. Week 8 Conflict Management and Negotiations
MBA 609 Organizational Behaviour Week 8 Conflict Management and Negotiations Today s learning outcomes What is conflict? How can conflict be resolved? What are the effects of conflict? How does one negotiate
More informationHow to Use Emotional Control and Observation Skills to Become a Better Negotiator!
How to Use Emotional Control and Observation Skills to Become a Better Negotiator! James W. Haile Jr., C.P.M., Procurement Manager McNeil Nutritionals, LLC 215-273-8437; jhaile@mcnus.jnj.com 92nd Annual
More informationTHE EMOTIONAL INTELLIGENCE POCKETBOOK
THE EMOTIONAL INTELLIGENCE POCKETBOOK By Margaret Chapman Drawings by Phil Hailstone "Margaret Chapman has packed a great deal of wisdom into this small package. Unusually, she tells us not only what Emotional
More informationNon-Executive Member Disciplinary Review Process
Non-Executive Member Disciplinary Review Process Regions should seek to resolve all disputes involving people in an amicable fashion. Compromise is preferable to more severe forms of resolution. Almost
More informationSafeguarding adults: mediation and family group conferences: Information for people who use services
Safeguarding adults: mediation and family group conferences: Information for people who use services The Social Care Institute for Excellence (SCIE) was established by Government in 2001 to improve social
More informationThomas-Kilmann Conflict Style Questionnaire
Thomas-Kilmann Conflict Style Questionnaire On the following pages are several pairs of statements describing possible behavioural responses to a conflict situation. For each pair, circle the "A" or "B"
More informationfor the grieving process How to cope as your loved one nears the end stages of IPF
Preparing yourself for the grieving process How to cope as your loved one nears the end stages of IPF 3 As your loved one nears the end stages of IPF, it s important that you be there for him or her as
More informationRestorative Justice. Principles are:
Restorative Justice Restorative Justice is not a specific practice, but rather an approach, a set of principles that provides the basis for a community and the justice system to respond to crime and social
More information5 HELPFUL TIPS WHEN SOMEONE YOU LOVE IS DEPRESSED
5 HELPFUL TIPS WHEN SOMEONE YOU LOVE IS DEPRESSED Terezia Farkas copyright 2014 Terezia Farkas! All rights reserved. 1 Terezia Farkas Love Life Even If You Have Depression Five Helpful Tips When Someone
More informationIs there any way you might be better off if you quit? What happens when you think about it? What do you imagine will happen if you don t change?
This material has been prepared by the Massachusetts Smoker's Quitline, a program of the American Cancer Society. STAGES OF CHANGE Research on addiction and behavior change done by Prochaska and DiClemente,
More informationWelcome to Dealing with Difficult People
Welcome to Dealing with Difficult People Meet Julie Yesnick CAPS, CPM Julie has been an entrepreneur, business woman, real estate professional, educator, team leader and team builder and fitness enthusiast
More informationRISK COMMUNICATION FLASH CARDS. Quiz your knowledge and learn the basics.
RISK COMMUNICATION FLASH CARDS Quiz your knowledge and learn the basics http://www.nmcphc.med.navy.mil/ TOPICS INCLUDE: Planning Strategically for Risk Communication Communicating with Verbal and Nonverbal
More informationEmotional Intelligence
Emotional Intelligence 1 Emotional Intelligence Emotional intelligence is your ability to recognize & understand emotions in yourself and others, and your ability to use this awareness to manage your behavior
More informationIntroduction:
www.barryfisher.ca Introduction: The purpose of this paper is give some insight to both mediators and lawyers about how a litigants mental illness can affect a mediation. I should explain that my background
More informationREASON FOR REFLECTING
Reflecting Skills Paraphrase and Reflection of Feeling REASON FOR REFLECTING Reflecting is a verbal way of communicating empathy A form of feedback that enables the client to confirm or correct the impression
More informationPlease take time to read this document carefully. It forms part of the agreement between you and your counsellor and Insight Counselling.
Informed Consent Please take time to read this document carefully. It forms part of the agreement between you and your counsellor and Insight Counselling. AGREEMENT FOR COUNSELLING SERVICES CONDUCTED BY
More informationSENTENCING ADVOCACY WORKSHOP. Developing Theories and Themes. Ira Mickeberg, Public Defender Training and Consultant, Saratoga Springs, NY
SENTENCING ADVOCACY WORKSHOP Developing Theories and Themes Ira Mickeberg, Public Defender Training and Consultant, Saratoga Springs, NY Sentencing Advocacy Workshop Administrative Office of the U.S. Courts
More informationNegotiating and the Temperaments. Part I
Negotiating and the Temperaments Part I Training in the temperament concept of negotiating is contrary to what is taught in traditional sales training. For example: The law of numbers Traditional sales
More informationUnderstanding & Managing
Understanding & Managing High Conflict People Bill Eddy, LCSW, Esq. People for People October 6, 2015 The Continuum Effective Problem Solving Situational Difficulties High Conflict People Normal Range
More informationPST-PC Appendix. Introducing PST-PC to the Patient in Session 1. Checklist
PST-PC Appendix Introducing PST-PC to the Patient in Session 1 Checklist 1. Structure of PST-PC Treatment 6 Visits Today Visit: 1-hour; Visits 2-8: 30-minutes Weekly and Bi-weekly Visits Teach problem
More informationFoundation of Adaptive Functioning: Improving Emotion Regulation Capacities
Foundation of Adaptive Functioning: Improving Emotion Regulation Capacities Julie F. Brown, PhD jbrown@jri.org Justice Resource Institute 508-317-2115 Disclosure: I receive royalties from the sale of the
More informationDealing with Complaints and Difficult Customers
Dealing with Complaints and Difficult Customers [Photo of Presenter] C.W. Miller President, CTC cw@customtrainingconcepts.com www.customtrainingconcepts.com From the desk of our Attorney The views expressed
More informationCPI S TOP 10 DE-ESCALATION TIPS
CPI S TOP 10 DE-ESCALATION TIPS CAN THESE TIPS HELP ME? Whether you work in education, healthcare, human services, business, or any field, you might deal with angry, hostile, or noncompliant behavior every
More informationExhibit 2 RFQ Engagement Letter
Exhibit 2 RFQ 17-25 Engagement Letter The attached includes the 6 page proposed engagement letter to be used by HCC. ENGAGEMENT LETTER Dear: [Lead Counsel/Partner] We are pleased to inform you that your
More informationTONYA LEWIS LEE IN CONVERSATION WITH FIVE INSPIRING WOMEN LIVING WITH HIV
TONYA LEWIS LEE IN CONVERSATION WITH FIVE INSPIRING WOMEN LIVING WITH HIV DISCUSSION GUIDE WE We are all on a journey where we are experiencing different things and working through them. Gina, Lynnea,
More informationEmotional-Social Intelligence Index
Emotional-Social Intelligence Index Sample Report Platform Taken On : Date & Time Taken : Assessment Duration : - 09:40 AM (Eastern Time) 8 Minutes When it comes to happiness and success in life, Emotional-Social
More informationLiving and loving after a stroke
Living and loving after a stroke This booklet is for people who have had a stroke and their loved ones and want to learn more about sex after a stroke. 2 Living and loving after a stroke The way you may
More informationLEADING WITH EMOTIONAL INTELLIGENCE
LEADING WITH EMOTIONAL INTELLIGENCE LEADING WITH THE WHOLE BRAIN By Michelle Braden An Leadership Resource 501 West Main Street Charlottesville VA 22903 434.293.5758 www.msbcoach.com INTRODUCTION What
More informationSpecial Education Fact Sheet. Special Education Impartial Hearings in New York City
New York Lawyers For The Public Interest, Inc. 151 West 30 th Street, 11 th Floor New York, NY 10001-4017 Tel 212-244-4664 Fax 212-244-4570 TTD 212-244-3692 www.nylpi.org Special Education Fact Sheet Special
More informationFORENSIC HYPNOSIS WITH THE DEAF AND HEARING IMPAIRED
FORENSIC HYPNOSIS WITH THE DEAF AND HEARING IMPAIRED By: Inspector Marx Howell, BS (ret.) Unfortunately, I had not given much thought to the use of hypnosis with a deaf or hearing impaired individual until
More informationChanges to your behaviour
Life after stroke Changes to your behaviour Together we can conquer stroke Because there is so much to deal with after a stroke, it s normal for your behaviour to change in some way. In this booklet we
More informationEIQ16 questionnaire. Joe Smith. Emotional Intelligence Report. Report. myskillsprofile.com around the globe
Emotional Intelligence Report EIQ16 questionnaire Joe Smith myskillsprofile.com around the globe Report The EIQ16 questionnaire is copyright MySkillsProfile.com. myskillsprofile.com developed and publish
More informationWhat You Should Know Before You Hire a Chiropractor by Dr. Paul R. Piccione, D.C.
What You Should Know Before You Hire a Chiropractor by Dr. Paul R. Piccione, D.C. www.woodsidewellnesscenter.com Woodside Wellness Center 959 Woodside Road Redwood City, Ca 94061 (650) 367-1948 Disclaimers
More informationHelping Others Through Organizational Change: For Managers and Human Resources
Helping Others Through Organizational Change: For Managers and Human Resources Ashley Miles SAMPLE We ll be discussing ways to: Share learnings gained from changes you ve experienced in the past Recognize
More informationUSING ASSERTIVENESS TO COMMUNICATE ABOUT SEX
Chapter 5: Sexual Health Exercise 1 USING ASSERTIVENESS TO COMMUNICATE ABOUT SEX Aggressive Passive Manipulative/manipulation Assertive Balance of power Sex Sexual coercion 1. To build learners communication
More informationConnecting to the Guest. Dr. John L. Avella Ed.D Cal State Monterey Bay
Connecting to the Guest Dr. John L. Avella Ed.D Cal State Monterey Bay Connecting to Guest Developing Relationships Create Loyal Guests Role of Guest Service Provider To create a unique emotional experience
More informationAptitudes and Attitudes on Toxic Tort Cases
Aptitudes and Attitudes on Toxic Tort Cases By Robert F. Bettler, Jr., Ph.D, Senior Consultant, DecisionQuest 2014 Robert F. Bettler, Jr., and DecisionQuest Educating decision-makers the very basics Retention
More informationThe Utilization of Motivational Interviewing Techniques with Consumers of Color
The Utilization of Motivational Interviewing Techniques with Consumers of Color By Dr. Allen E. Lipscomb, PsyD, LCSW What is MI? a collaborative, person-centered form of guiding to elicit and strengthen
More informationEmotional Intelligence
Cornell Municipal Clerks Institute 2015 Emotional Intelligence Understanding yourself, caring enough to understand others, managing yourself because you care Session goals Explore the concept of emotional
More informatione Magnus Advantage Imagine... Imagine a case where you know the impact of human dynamics, in addition to the law and the issues...
e Magnus Advantage Imagine... Imagine a case where you know the impact of human dynamics, in addition to the law and the issues... Imagine a case where you understand the finder of fact, whether judge
More informationI MAY NOT HAVE ALL THE ANSWERS BUT AT LEAST I HAVE THE QUESTIONS TO GET THE PROPER. care guidelines
I MAY NOT HAVE ALL THE ANSWERS BUT AT LEAST I HAVE THE QUESTIONS TO GET THE PROPER care guidelines Hi, Being diagnosed with breast cancer is tough at any age, but being diagnosed when you re young makes
More informationWelcome. The best way to persuade people is with your ears by listening to them. Dean Rusk We boil at different degrees.
Welcome The best way to persuade people is with your ears by listening to them. Dean Rusk We boil at different degrees. Benjamin Franklin Most people do not listen with the intent to understand: they listen
More informationCLM 2016 Atlanta Conference May 19-20, 2016 in Atlanta, GA WHY IS PAIN MANAGEMENT SUCH AN EPIC FAIL IN WORKERS COMPENSATION CLAIMS?
CLM 2016 Atlanta Conference May 19-20, 2016 in Atlanta, GA WHY IS PAIN MANAGEMENT SUCH AN EPIC FAIL IN WORKERS COMPENSATION CLAIMS? The very term pain management implies that conditions are incurable,
More informationMALE ALLIES GUIDE EQUALITY. Tips for UNDERSTANDING AND MANAGING YOUR EMOTIONS
MALE ALLIES GUIDE forgender EQUALITY Tips for UNDERSTANDING AND MANAGING YOUR EMOTIONS 1 Product of HeForShe Powered by HeForShe IMPACT Champion INTRODUCTION 1 This guide provides concrete actions on
More information29/05/2014. Motivational Approaches: Supporting Individuals With Complex Needs. Triangle Community Resources. Diverse and Complex Characteristics
Motivational Approaches: Supporting Individuals With Complex Needs Triangle Community Resources Long history of delivering services specifically for Multi barriered individuals Extensive experience assisting
More informationCAREER BASE CAMP Day 2: Leverage Your Emotional Intelligence
CAREER BASE CAMP Day 2: Leverage Your Emotional Intelligence for Career Success REBECCA MCDONALD SENIOR CAREER COACH CURRENT M.A. COUNSELING CANDIDATE Notes Every year I work closely with recruiters and
More informationReview of National Disability Insurance Scheme Decisions Practice Direction
Review of National Disability Insurance Scheme Decisions Practice Direction 1 July 2013 This Practice Direction explains what we will do when we review a decision made by the National Disability Insurance
More informationSelecting the Best Form of Jury Research for Your Case & Budget
Selecting the Best Form of Jury Research for Your Case & Budget Written By: April J. Ferguson, M.S. CEO Sr. Trial Consultant Jury research, if conducted properly, is an extremely effective tool that can
More informationPSYCHOLOGIST-PATIENT SERVICES
PSYCHOLOGIST-PATIENT SERVICES PSYCHOLOGICAL SERVICES Welcome to my practice. Because you will be putting a good deal of time and energy into therapy, you should choose a psychologist carefully. I strongly
More informationIMPROVING INTERPERSONAL RELATIONSHIPS. Facilitator: Ms. Vu Viet Hang (M.Ed)
IMPROVING INTERPERSONAL RELATIONSHIPS Facilitator: Ms. Vu Viet Hang (M.Ed) Communication Climate The emotional feelings that are present when people interact with one another Communication climates are
More informationRelationship Questionnaire
Relationship Questionnaire The 7 Dimensions of Exceptional Relationships Developed by Gal Szekely, MFT The Couples Center.org Copyright Gal Szekely, 2015. All rights reserved. Permission is granted to
More informationCROSS EXAMINATION TECHNIQUES
CROSS EXAMINATION TECHNIQUES BENJAMIN BRAFMAN, Esq. Brafman & Associates, P.C. 767 Third Avenue, 26th Floor New York, New York 10017 Bbrafman@braflaw.com Tel (212) 750-7800 INTRODUCTION THE CROSS-EXAMINATION
More informationA Prosocial Behavior/Bystander Intervention Program for Students
A Prosocial Behavior/Bystander Intervention Program for Students Developed By: The University of Arizona C.A.T.S. Life Skills Program In Partnership with the NCAA STEP UP! to: Anger and Aggression Before
More informationThe Case For Empathy. Understanding how emotions impact customer experiences. by JANET LEBLANC, Janet LeBlanc + Associates Inc.
The Case For Empathy Understanding how emotions impact customer experiences. by JANET LEBLANC, Janet LeBlanc + Associates Inc. ABOUT JANET LEBLANC + ASSOCIATES INC. A leading North American consulting
More informationSelf-Serving Assessments of Fairness and Pretrial Bargaining
Self-Serving Assessments of Fairness and Pretrial Bargaining George Loewenstein Samuel Issacharoff Colin Camerer and Linda Babcock Journal of Legal Studies 1993 報告人 : 高培儒 20091028 1 1. Introduction Why
More informationThis section will help you to identify and manage some of the more difficult emotional responses you may feel after diagnosis.
4: Emotional impact This section will help you to identify and manage some of the more difficult emotional responses you may feel after diagnosis. The following information is an extracted section from
More informationThe Mediation Practice Skills
Chapter 10 The Mediation Practice Skills Handling Difficult Emotions Usually people who come to mediation have strong emotions which have prevented them from solving their problems. In allowing people
More informationVOLUME B. Elements of Psychological Treatment
VOLUME B Elements of Psychological Treatment Module 2 Motivating clients for treatment and addressing resistance Approaches to change Principles of Motivational Interviewing How to use motivational skills
More informationProblem Situation Form for Parents
Problem Situation Form for Parents Please complete a form for each situation you notice causes your child social anxiety. 1. WHAT WAS THE SITUATION? Please describe what happened. Provide enough information
More informationPERSONAL AND MANAGERIAL COUNSELLING
PERSONAL AND MANAGERIAL COUNSELLING What is Counseling? Human relationship in which one has the intent of promoting growth, development, maturity, improved functioning and improved ability to cope with
More informationPublic Distribution Version. December 2012
Public Distribution Version SUFFOLK SUPERIOR COURT BUSINESS LITIGATION SESSION PROJECT FINAL REPORT ON THE 2012 ATTORNEY SURVEY December 2012 Submitted by Jordan Singer Assistant Professor of Law New England
More informationCognitive Behavioral and Motivational Approaches to Chronic Pain. Joseph Merrill MD, MPH University of Washington October 14, 2017
Cognitive Behavioral and Motivational Approaches to Chronic Pain Joseph Merrill MD, MPH University of Washington October 14, 2017 Motivational and Cognitive Behavioral Approaches Assessment basics Components
More informationBIRKMAN REPORT THIS REPORT WAS PREPARED FOR: JOHN Q. PUBLIC (D00112) ANDREW DEMO (G526VC) DATE PRINTED February
BIRKMAN REPORT THIS REPORT WAS PREPARED FOR: JOHN Q. PUBLIC (D00112) ANDREW DEMO (G526VC) DATE PRINTED February 28 2018 Most of what we hear is an opinion, not a fact. Most of what we see is a perspective,
More informationPM-SB Study MI Webinar Series Engaging Using Motivational Interviewing (MI): A Practical Approach. Franze de la Calle Antoinette Schoenthaler
PM-SB Study MI Webinar Series Engaging Using Motivational Interviewing (MI): A Practical Approach Franze de la Calle Antoinette Schoenthaler Webinar Housekeeping Please keep your phone on mute when not
More informationThe Vine Assessment System by LifeCubby
The Vine Assessment System by LifeCubby A Fully Integrated Platform for Observation, Daily Reporting, Communications and Assessment For Early Childhood Professionals and the Families that they Serve Alignment
More informationManaging Conflict in Multidisciplinary Teams
Managing Conflict in Multidisciplinary Teams Karl la. Smith Engineering Education Purdue University Technological Leadership Institute/ STEM Education Center/ Civil Engineering - University of Minnesota
More informationSpotting Liars and Deception Detection skills - people reading skills in the risk context. Alan Hudson
Spotting Liars and Deception Detection skills - people reading skills in the risk context Alan Hudson < AH Business Psychology 2016> This presentation has been prepared for the Actuaries Institute 2016
More informationManaging conversations around mental health. Blue Light Programme mind.org.uk/bluelight
Managing conversations around mental health Blue Light Programme 1 Managing conversations around mental health Managing conversations about mental wellbeing Find a quiet place with an informal atmosphere,
More informationRespect Handout. You receive respect when you show others respect regardless of how they treat you.
RESPECT -- THE WILL TO UNDERSTAND Part Two Heading in Decent People, Decent Company: How to Lead with Character at Work and in Life by Robert Turknett and Carolyn Turknett, 2005 Respect Handout Respect
More informationState of Connecticut Department of Education Division of Teaching and Learning Programs and Services Bureau of Special Education
State of Connecticut Department of Education Division of Teaching and Learning Programs and Services Bureau of Special Education Introduction Steps to Protect a Child s Right to Special Education: Procedural
More informationPersonality and. Emotional Dynamics CREATING DEEPER CONNECTIONS FOR WOW PERSONALITY STYLE A PROGRAM BROUGHT TO YOU BY JANUS LABS
Personality and Emotional Dynamics A PROGRAM BROUGHT TO YOU BY JANUS LABS In order to create a memorable experience, an advisor has to connect with a client s individuality. Joseph A. Michelli, Ph.D CREATING
More informationCancer and Relationships
Cancer and Relationships Being given a diagnosis of cancer can be very emotionally difficult. It is very common for both you and the people around you to find this upsetting or hard to cope with. This
More informationThe Counselor s Role in Medication-Assisted Recovery. Challenges, Tools and Tips. Gary Blanchard, MA, LADC1. Workshop Objectives
Workshop Objectives The Counselor s Role in Medication-Assisted Recovery Challenges, Tools and Tips Gary Blanchard, MA, LADC1 Recognize the challenges related to medicationassisted recovery. Identify how
More informationTAKING CARE OF YOUR FEELINGS
TAKING CARE OF YOUR FEELINGS A burn injury causes changes in your life. Even though the event or accident that caused the burn may be over, you may still experience strong emotional or physical reactions.
More informationThe Attentional and Interpersonal Style (TAIS) Inventory: Measuring the Building Blocks of Performance
The Attentional and Interpersonal Style (TAIS) Inventory: Measuring the Building Blocks of Performance - Once an individual has developed the knowledge base and technical skills required to be successful
More informationCambridge Public Schools SEL Benchmarks K-12
Cambridge Public Schools SEL Benchmarks K-12 OVERVIEW SEL Competencies Goal I: Develop selfawareness Goal II: Develop and Goal III: Develop social Goal IV: Demonstrate Goal V: Demonstrate skills to demonstrate
More informationPut Your Worries Here With Teen Clients, Students, and Patients
Ten Practical Techniques for Using Put Your Worries Here With Teen Clients, Students, and Patients by Lisa M. Schab, LCSW While Put Your Worries Here is set up to be of benefit to the average teen wanting
More informationBenefits of Mindfulness
Benefits of Mindfulness Practices for Improving Emotional and Physical Well-Being It s a busy world. You fold the laundry while keeping one eye on the kids and another on the television. You plan your
More informationThe Third-Party Reimbursement Process for Orthotics
The Third-Party Reimbursement Process for Orthotics When the foot hits the ground, everything changes. We know that over 90% of the population suffers with overpronation of their feet. Implementing Foot
More information