At QPA, we value general practice. We are GPs.

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1 At QPA, we value general practice. We are GPs. We understand how hard had it is to be a GP. One minute you can be seeing a child with a sore throat, explaining the need or otherwise for antibiotics, the next managing a child with severe behavioural problems and the complex family needs. One minute you can be seeing a patient with an ankle injury, discussing whether they need an Xray or not, the next managing a patient with complex chronic disease. As GPs, we understand that general practice isn t just about our patient s problems but about their stories, where and how they live. We make a difference to people s lives in small or large steps every day. At QPA, we don t just accredit general practices: we understand them. Dr Paul Mara

2 Welcome to Use of Registers in General Practice

3 Webinar certificates of participation Certificates can only be issued to participants who have attended today s session The link to the evaluation survey will now be sent directly to those who attended, using the attendee list generated by our web conferencing company, and the addresses used to log in today If you had multiple people participate from one link today, you can re-click the survey link in the and complete multiple surveys to acknowledge all participants The evaluation survey must be completed within two business days of this presentation, after which the survey will be closed and the certificates issued Please check your data entry as your name will appear as you enter it, and the certificate will be ed to the address you enter in the survey If you have any difficulty with completing the survey, please contact us as soon as possible so that we can work to resolve the issue before the survey closes 3

4 What are Registers Why use a Register Existing Register in your practice Standards requirements Resources Questions 25 October

5 What is a Register Official List or Record Of Names or Items Synonyms include: listing, roll, roster, index, directory, catalogue, schedule, inventory, tally, calendar, diary, chronicle, journal, log logbook, ledger, archive, annals, files 25 October

6 Why use a Register Help (not Hinder) Management Collation of requirements Risk Management Tool Well-organised records. are necessary for healthcare professional s defence against a claim or complaint and can be seen to reflect the quality of care provided. 25 October

7 How to Work a Register.. Let it Work For You! 25 October

8 Making a Register Work Limit the data you put into it - Only the essentials Accessible to key staff Software Limitations of custom software Integrating with your calendar / reminders Keep it up to date Reporting Monitoring Progress 25 October

9 Examples Cleaning Schedule Induction and Orientation Program Checklist Vaccine Fridge Temperature Log Training Log Practice Equipment Maintenance Schedule 25 October

10 Cleaning schedule template Surface Product Used Method of Cleaning Frequency (daily, weekly or as determined) Person(s) responsible Treatment/Procedural Room(s) Bench tops and Trolleys Examination Couches Sinks Floors Emptying clinical wastes bins Non-clinical equipment (eg. stethoscopes, tape measures) Wiping over fridges and equipment Protective Equipment (eyewear, reusable aprons) Consulting Room(s) Bench tops and Trolleys Examination Couches 25 October

11 Induction / orientation program checklist This template is designed to provide you with a suggestion for an induction / orientation checklist framework. It should be tailored to your practice s processes and operations. Please ensure you remove the QPA logo before use. WELCOME TO OUR PRACTICE Date completed Trainer Staff member Date completed Trainer Staff member Date completed Trainer Staff member Introduction to doctors and staff members Tour of the practice Collection of employment documentation Policy and Procedure Manual ABOUT THE PRACTICE Practice history Practice profile e.g. number of GPs, special interests of the practice, patient demographics Services provided by the practice Practice operating hours Practice opening and closing procedures Provision of keys (if applicable) PRACTICE ADMINISTRATION Tour of the reception office Handling correspondence Ordering stationery and office supplies 25 October

12 Practice Equipment Maintenance Schedule Equipment Date checked Action required Action completed Name of person checking Signature of person checking Due date for next check Auriscope Blood glucose monitors Equipment for maintaining airways (adults & children) Equipment to assist ventilation Electrocardiograp h Examination light Eye examination Equip. Fire extinguishers Measuring tape Ophthalmoscope Oxygen tank 25 October

13 Minimum / Maximum Temperature Chart Location of Refrigerator Month and Year Date Date AM PM AM PM AM PM AM PM AM PM AM PM AM PM AM PM AM PM AM PM AM PM AM PM AM PM AM PM AM PM AM PM AM PM AM PM AM PM AM PM AM PM AM PM AM PM AM PM AM PM AM PM AM PM AM PM AM PM AM PM AM PM Maximum Maximum Temperature ( Celsius) Temperature ( Celsius) Minimum Minimum Current Current AM PM AM PM AM PM AM PM AM PM AM PM AM PM AM PM AM PM AM PM AM PM AM PM AM PM AM PM AM PM AM PM AM PM AM PM AM PM AM PM AM PM AM PM AM PM AM PM AM PM AM PM AM PM AM PM AM PM AM PM AM PM Time Time Initials Date Initials Date Note: Quality Practice Accreditation has provided this document as a guide only you may add or delete items as relevant to your practice. If outside 2-8 degree range, please contact your relevant state or territory health department 25 October

14 How Registers Can Help in 5th ed Same areas as 4th are required - Equipment Maintenance Schedule, Training Logs, Induction and Orientation Schedule, Vaccine Fridge Temperature Recording Log, Schedule 8 Logbooks, Immunisation Status of Employees. New ones - Risk Management, Practice Equipment Training, Logbook for medications in Doctors Bag. 25 October

15 Risk Management QI 3.1 A - Adverse events - you must: implement and maintain an incident or event register. (QI 3.1B record the actions taken in response to events recorded on the incident or event register) C 3.1 C - Business Risk -You could: maintain a risk register or maintain a log of risks if you are a small practice C 3.2 E - Complaints - You could: maintain a complaints register 25 October

16 Quality Improvement Health-related Register eg Diabetes QI 1.3 B - chronic disease management C 4.1 A - Health Promotion and Preventative Care - maintain a disease register 25 October

17 Clinical Risk Management GP 3.1 D - You must: be able to demonstrate that the clinical team has been educated on the safe use of equipment, and You could: keep a register of issues, near misses, or adverse events related to the use of equipment Near miss recording also in QI 3.1 A & B GP Clinical equipment - Checklist, equipment register and regular auditing, maintenance log (B) 25 October

18 Staff and Training Qualifications and Training of all staff GP s, Nurses, Administrative Staff, Allied Health CPR for all staff Training in specific areas - practice equipment, cultural awareness, triage, infection control, privacy in general practice, vaccine storage Performance Assessment - Performance management 25 October

19 Key Areas Practice equipment Infection control Staff - Qualifications and Training Cold Chain Management - vaccine storage 25 October

20 Staff Responsibilities Maintain a Register of Staff Responsibilities IT Infection Control Cold Chain Management Complaints Handling Risk Management - Clinical Risk Management - Business Emergency Response 25 October

21 Resources QPA website for templates Practice Assist website Resource-Library RACGP Standards for General Practice 5th edition RACGP Standards for General Practice 5th edition Resource Guide 21

22 Question time To ask a question please use the Question function in your GoToWebinar control panel. If you type your question in, we can read it out and answer it to share the knowledge with the audience. 25 October

23 Upcoming webinar sessions Cultural Awareness in a General Practice Setting Thursday November 8 at 12pm (AEDT) Risk Management In General Practice Wednesday November 21 at 1pm (AEDT) 25 October

24 Webinar certificates of participation Certificates can only be issued to participants who have attended today s session The link to the evaluation survey will now be sent directly to those who attended, using the attendee list generated by our web conferencing company, and the addresses used to log in today If you had multiple people participate from one link today, you can re-click the survey link in the and complete multiple surveys to acknowledge all participants The evaluation survey must be completed within two business days of this presentation, after which the survey will be closed and the certificates issued Please check your data entry as your name will appear as you enter it, and the certificate will be ed to the address you enter in the survey If you have any difficulty with completing the survey, please contact us as soon as possible so that we can work to resolve the issue before the survey closes 24

25 Thank you for joining us

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