42, 16% 211/Local Number 211 Walk-in 211 Voic 211 /Letter 211 Text 200 1, 0%
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1 CONTACT DATA Number of Callers Number of Problems/Needs Referral Count Unmet Needs Count Contact Types 211/Local Number Walk-in Voic /Letter Text Live Chat Relay Not Recorded Close Record Total Cass County Call Statistics Qtr I-IV 2016 Number of Callers Number of Problems/Needs Referral Count Unmet Needs Count , 0% 4, 2% 0 Cass County Contact Types Qtr I , 0% 42, 16% 211/Local Number 211 Walk-in 211 Voic 211 /Letter 211 Text Live Chat Relay 100 Not Recorded 50 0 Type of Caller Data 218, 82% Close Record
2 Gender Female Male Not Recorded Total Contact Made By Contact-Self Family/Friend Professional/Organization Total Cass Co Caller Gender Qtr I 2016 Cass Co Caller Types Qtr I 2016 Not Recorded Male Female Professional/Organization Family/Friend Contact-Self
3 Ethnicity Totals Caucasian African American Hispanic Native American Asian American Other Did Not Ask Refused/Did Not Know Total Cass Co Caller Ethnicity Qtr I 2016 Refused/Did Not Know Did Not Ask Other Asian American Native American Hispanic African American Caucasian
4 Contact Level of Service Assessment/Referral Information Only Advocacy Crisis/Support Only Total Cass County Contact Level of Service Qtr I 2016 Information Only 15% Crisis/Support Only 0% Advocacy 1% Assessment/Referral 84%
5 Household Situation Single - No Kids in Home Single Parent Family Two Parent Family Couple - No Kids in Home Extended / Two Family Refused/Did Not Know Did Not Ask Total Cass County Jan Feb Mar Qtr I Apr May Jun Qtr II Jul Aug Sep Qtr III Oct Nov Dec Qtr IV 2016 Total Zip Codes Recorded Not Recorded Total Cass Co Caller Family Styles Qtr I 2016 Cass County Caller Zip Codes Qtr I Did Not Ask Refused/Did Not Know Extended / Two Family Couple - No Kids in Home Two Parent Family Single Parent Family Single - No Kids in Home Not Recorded
6 Quarterly Quarterly Cass County Qtr I 2016 Contact Unmet Needs 19 3 Rental Deposit Assistance 2 Automotive Repair 2 Electric Service Payment Assistance 2 Transportation Expense Assistance 2 Utility Deposit Assistance 1 Birth Certificate Fee Payment Assistance 1 Gas Service Payment Assistance 1 General Appliance Provision 1 Heaters 1 Indigent Transportation 1 Pest Control Services 1 Probation 1 Transportation Contact Problems/Needs Income Support/Assistance 38 Housing 32 Food/Meals 20 Health Care 16 Utility Assistance 14 Clothing/Personal/Household Needs 14 Legal, Consumer and Public Safety Services 12 Individual, Family and Community Support 10 Information Services 8 Education 8 Transportation 4 Employment 4 Other Government/Economic Services 3 Arts, Culture and Recreation 3 Mental Health/Addictions 1 Disaster Services 1 Volunteers/Donations
7 Quarterly Quarterly Top Contact Referrals Tax Preparation Assistance 56 Food Pantries 30 Electric Service Payment Assistance 23 Homeless Shelter 22 Rent Payment Assistance 14 Food Stamps/SNAP Applications 13 Gas Service Payment Assistance 9 Online Tax Preparation/E-Filing Sites 7 Taxpayer Information Lines 6 Directory Assistance 6 Medicaid Applications 5 Community Clinics 5 General Clothing Provision 5 General Legal Aid 5 Housing and Search and Information 5 Thrift Stores 4 Affordable Care Act Information/counseling 4 Case/Care Management 4 Diapers 4 Housing Authorities 4 Medical Care Expense Assistance 4 Veteran Benefits Assistance Top Agency Programs Referred Tax Sites Free Service - UWHC Region 26 Salvation Army Cass County 22 Division of Family Resources (DFR), Indiana Family And Social Services Administration (FSSA) 22 Emmaus Mission Center 19 Area Five Agency on Aging and Community Services 17 EEL Township Trustee - Cass County 9 My Free Taxes Partnership 8 Indiana Health Centers 8 Kokomo Rescue Mission 6 Food Finders Food Bank 6 Marchex FREE /United Way of Howard County 5 Affordable Care Act - Statewide Resources 5 Church 5 Galveston United Methodist Church 5 Indiana Housing and Community Development Authority (IHCDA) 5 Logansport Church of The Brethren 5 Trinity Episcopal Church of Logansport 5 Trinity Lutheran Church 4 Calvary Presbyterian Church 4 Indiana Department of Revenue 4 Indiana Legal Services 4 Logansport Housing Authority
8 Quarterly Top Web Searches Top Web Searches by Service Electric Service Payment Assistance 9 Health/Disability Related Counseling 7 Food Pantries 4 Heating Fuel Payment Assistance 4 Sack Lunches/Dinners 4 Transportation Passes 3 Correctional Facilities 3 Medicaid Applications 3 Specialized Information and Referral 3 Transportaton Expense Assistance 3 Unemployment Insurance
Cass County Contact Types Qtr IV Cass County Call Statistics Qtr I-IV 2017
Cass County Jan Feb Mar Qtr I Apr May Jun Qtr II Jul Aug Sep Qtr III Oct Nov Dec Qtr IV 2017 Total Contact Data Number of Callers 47 42 54 143 33 38 55 126 66 63 48 177 27 39 29 95 541 Number of Problems/Needs
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