211 Santa Clara County a program of United Way Silicon Valley
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1 211 Santa Clara County a program of United Way Silicon Valley Disaster Response/Recovery Daily Needs & How City/Town Staff Can Benefit Cities Association of Santa Clara County May 12, 2011
2 211 for everyday needs and in times of disaster During disaster response and disaster recovery, 211 receives public information directly from the County Emergency Operations Center
3 When 211 receives information We update: 211 disaster database 211call center Call center has170+ language capacity Answered by a live person 211 website
4 One Call Many Resources My house was damaged. Where do I start? I Don t Know Where to Turn Which roads are closed due to the disaster? I Want to Donate 211 Santa Clara County, How may I help you? Yes, I have the information you need Just One Call to Receive Multiple Referrals Water & Food Evacuation Routes Crisis Hotline Emergency Shelters
5 General Message to the Public If you, or someone you know, need help with issues such as housing, health care, senior services, child care, legal aid or if you just don t know where to turn, call 211. In times of disaster response and recovery, call 211 for evacuation, shelter, water, school closures and other information. Together, we ll find options.
6 211 Santa Clara County Usage 2010 Top ways residents hear about 211 SCC: 1.) Agency 2.) Brochure 3.) Friend or Family 4. ) Radio or TV 5. ) Presentations/Events Call volume 25,126 calls in Calendar Year 2010 Website 235,721 website searches in 2010 Top 3 service requests: Housing, Legal Services, Food
7 How can 211 assist cities? Helps to reduce the number of inappropriate 911 and non-emergency police calls From Morgan Hill PD: Reporting party called advising she had been staying at the women s shelter and they told her she was no longer welcome there and had to move her belongings out by 5pm that day. She was at an AA meeting when she received the notification and had nowhere else to go. Reporting party called stating his neighbors behind him had video taped his dog and turned the tape over to his HOA in reference to his dog barking. This action created an on going neighbor dispute. Encourage dispatchers to let callers know that they can call 211
8 How can 211 assist cities? Helps to reduce the number of inappropriate 911 calls Reporting party who is a cancer patient had been staying at a local hotel but was out of money and needed a place to stay. She also had no way to get back and forth to her medical appointments. Reporting party called asking who he could surrender a dog to that belonged to a family member that had recently passed away. He had no one who could take care of the animal. Encourage dispatchers to let callers know that they can call 211
9 How can 211 assist cities? Where do residents get flu shots and whooping cough vaccinations? Subsidized housing & summer meals? We receive vaccine information directly from Public Health 211 has many housing resources, to assist with landlord/tenant issues, evictions, rental/deposit assistance, and homeless individuals needing help Summer meal locations often change. 211 receives information directly from Second Harvest Food Bank. Encourage front desk staff to Simply refer residents to 211
10 How can 211 assist cities? Police, fire and other public safety officers can carry the 211 cards Milpitas Fire has 211 cards in all fire rigs and fire stations Several Police Chiefs have distributed 211 cards to their officers Parks and recreation, and public works staff may also benefit, if they interface with the public at large Are there any additional ways in which 211 may be of assistance to you?
11 THANK YOU to the supporters of 211 Santa Clara County This program has been made possible through generous funding from the following: United Way Silicon Valley FIRST 5 Santa Clara County Kaiser Permanente Applied Materials IBM Corporation Individual Community Donors Koret Foundation Pacific Gas & Electric Sue and Dick Levy County of Santa Clara City of San Jose City of Mountain View City of Santa Clara City of Campbell City of Cupertino City of Gilroy City of Monte Sereno City of Saratoga Town of Los Gatos Town of Los Altos Hills
12 The mission of 211 SCC is to provide the communities of/within Santa Clara County with comprehensive and innovative information and referral services that empower people to lead self-sufficient and enriched lives. Which 211 materials would you like to receive? There s a clipboard--just write your name & circle what you d like
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