Survey Results Holiday Delivery Services

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Abner Ferguson
5 years ago
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1 Survey Results Holiday Delivery Services 13

2 DELIVERY HOLIDAY COMPARISON: IHLS, RAILS, ILDS, CPL MONTH HOLIDAY IHLS RAILS ILDS CPL July Independence Day September Labor Day October Columbus Day vember Veterans Day vember Thanksgiving Day vember Thanksgiving Day (Friday) December Christmas Eve December Christmas Day December New Year s Eve January New Year s Day January February Martin Luther King, Jr. Day Lincoln s Birthday February Washington's Birthday / Presidents Day March Pulaski Day May Memorial Day 1

3 What is your library type? 1 Special Combination and 222 (or about % of our member libraries) responded to this questions. 2

4 Is your library open on Independence Day? If your regular delivery day falls on Independence Day, would you like to have delivery on that day? 1 Opinion N/A Currently there is no delivery of library materials on Independence Day by IHLS, RAILS, ILDS or CPL. 3

5 Is your library open on Labor Day? If your regular delivery day falls on Labor Day, would you like to have delivery on that day? 1 Opinion N/A The majority of respondents indicated they would not like to have delivery on Labor Day. Currently there is no delivery of library materials on Labor Day by IHLS, RAILS, ILDSA or CPL. 4

6 Is your library open on Columbus Day? IHLS currently delivers on Columbus Day. If your regular delivery day falls on Columbus Day, would you like to continue receiving a delivery on that day? Opinion N/A Delivery service is currently offered by IHLS, RAILS, ILDS and CPL. 5

7 Is your library open on Veterans' Day? 1 If your regular delivery day falls on Veteran's Day, would you like to have delivery on that day? Opinion N/A 32% of our responding libraries indicated they would like to receive delivery on Veteran s Day. Currently IHLS is the only System/organization that does not offer delivery on this day. RAILS, ILDS and CPL do. 6

8 Is your library open on Thanksgiving Day? Currently almost all member libraries are closed. There is no delivery of library materials by IHLS, RAILS, ILDS and CPL. 7

9 Is your library open the day after Thanksgiving (Friday)? 1 1 If your regular delivery day falls on the day after Thanksgiving, would you like to have delivery on that day? Opinion N/A The majority of responding IHLS libraries are closed. Currently IHLS and ILDS do not offer delivery service and the majority of IHLS libraries indicated they would not like service on this day. RAILS and CPL do offer delivery service the day after Thanksgiving. 8

10 Is your library open on Christmas Eve (if Christmas Eve falls on a weekday)? If your regular delivery day falls on Christmas Eve, would you like to have delivery on that day (if it is on a weekday)? 1 Opinion N/A The majority of IHLS member libraries that responded are closed on Christmas Eve and have indicated they would not like to have delivery on that day. Only CPL offers service on Christmas Eve. 9

11 Is your library open on Christmas Day (if Christmas falls on a weekday)? The majority of IHLS libraries are closed on Christmas. IHLS, RAILS, ILDS and CPL do not deliver on Christmas. 1

12 Is your library open on New Year's Day (if New Years falls on a weekday)? Almost all IHLS member libraries are closed on New Year s Day. IHLS, RAILS, ILDS and CPL do not delivery on this day. 11

13 Is your library open on Martin Luther King Jr. Day? 1 1 If your regular delivery day falls on Martin Luther King Day, would you like to have delivery on that day? Opinion N/A Some of our libraries are open on Martin Luther King Day and 28% of the responding libraries indicated they would like delivery. IHLS, ILDS, and CPL do not currently deliver on this day. RAILS does. 12

14 Is your library open on Lincoln's Birthday? 1 1 The majority of IHLS libraries that responded are open on Lincoln s Birthday. IHLS, RAILS, and ILDS currently provide delivery. Only CPL does not. 13

15 Is your library open on Presidents' Day? 1 If your regular delivery day falls on President's Day, would you like to have delivery on that day? Opinion N/A 32% of responding member libraries have expressed an interest in having delivery on President s Day. Currently RAILS and ILDS offer delivery. IHLS and CPL do not. 14

16 Is your library open on Memorial Day? Almost all of IHLS libraries are closed on Memorial Day. Delivery service is not offered by IHLS, RAILS, ILDS and CPL. 15

Holiday Delivery Services Survey Summary and Recommendations Summary The Illinois Heartland Library System is represented on the Illinois State Library Delivery Advisory Committee.

17 Holiday Delivery Services Survey Summary and Recommendations Summary The Illinois Heartland Library System is represented on the Illinois State Library Delivery Advisory Committee. Representatives from RAILS (Reaching Across Illinois Library System), Chicago Library, and ILDS(Illinois Library Delivery Service) are also on the Committee as well as representatives from libraries throughout the State. A subcommittee was formed to look at holidays and make recommendations on which holidays should have delivery service provided consistently throughout the State. (It was recognized that while Chicago Library is a System, they are also a City Library with unique requirements.) To better understand the needs and desires of IHLS member libraries, a survey was conducted. The results of the Survey are attached. In total, IHLS received 242 responses. This makes the survey statistically valid with a 95% confidence level. The first page reflects which organization(s) provide delivery service on various holidays. As is indicated, delivery is not provided by any organization on the major holidays highlighted in yellow (Independence Day, Labor Day, Thanksgiving Day, Christmas Day, New Year s Day and Memorial Day The holidays that are not highlighted are holidays during which delivery service is treated the same by IHLS, RAILS, and ILDS. The holidays highlighted in purple reflect inconsistent delivery service offered by IHLS, RAILS, and ILDS. Page 2 reflects the composition of the responses received by IHLS. 62.6% of respondents were from public libraries, 3.2% were from school libraries, and 7.2% were from academic libraries.

18 The remainder of the survey summary provides information on how many libraries are open on various holidays and how many libraries would like to have delivery services on specified dates. The recommendations indicated below are based on the results of the survey and are an effort to provide more continuity in the delivery services offered on a Statewide basis. The maximum out of pocket cost for IHLS to provide service on each of the recommended holidays would be $1,9 (a total of $3, for delivery service on both recommended holidays).. IHLS Recommendations: Continue providing delivery services on: Columbus Day Lincoln s Birthday Continue not providing delivery service on: Independence Day Labor Day Thanksgiving Day Day after Thanksgiving Christmas Eve Christmas Day New Year s Eve New Year s Day Martin Luther King Day Memorial Day Begin offering delivery services on: Veterans Day (RAILS, ILDS and CPL currently provide service) President s Day (RAILS and ILDS currently provide service) 2

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