0A n n u a l R e p o r t

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1 0A n n u a l R e p o r t

2 C o n t e n t Vision, Mission, Board Members, Advisory Panel, Management Committee & Management Executives Message from The President Hougang Care Centre Simei Care Centre SACS Family Care Centre Community Rehabilitation & Support Service Temasek Cares-Employment Support Services PEACE-Connect Seniors Activity Centre City Community Services St. Andrew s Mission Hospital The Mission to Seafarers Financial Report Memberships Acknowledgement Corporate Governance Reserve and Investment Policy Conflict of Interest policy

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4 V i s i o n Singapore Anglican Community Services reaches out to people in need, with the love of our Lord Jesus Christ. M i s s i o n We provide refuge and relief for the psychiatrically disabled and people in crisis. We aim to be an excellent caring Christian welfare organisation, effectively accomplishing rehabilitation of those under our care. Board Members President The Most Dr John Chew Vice President Keith Chua Honorary Secretary Daniel Koh Vice Honorary Secretary Timothy Chong Honorary Treasurer Ho Boon Sing Vice Honorary Treasurer Benson Leong Members Richard Magnus Heng Kok Chiang Ong Chooi Seng Tan Hee Chai Ms Wong Kok Yee Advisory Panel Legal Andre Yeap Finance Georgie Lee Medical Dr Eu Pui Wai Dr Gan Kim Loon Dr Tan Soo Teng Dr Luke Yik Dr Loh Yik Hin Dr Steven Lim Dr Thong Juinn Yew Management Committee (Psychiatric Rehabilitation Cluster) Chairman Keith Chua Members Alden Tan Benson Leong Edward D Silva Dr Gan Kim Loon Dr Luke Yik Paul Tan Dr Steven Lim s Vibhangini Robert Ms Wong Kok Yee Audit Committee Chairman Tan Hee Chai Members Ms Wong Kok Yee Benson Leong Ho Boon Sing Timothy Chong Nominations Committee Chairman The Most Dr John Chew Members Richard Magnus Keith Chua

5 Human Resource and Remuneration Committee Chairman Ms Wong Kok Yee Members Keith Chua Benson Leong Daniel Koh Timothy Chong Strategic Planning Committee Chairman Daniel Koh Members Dr Loh Yik Hin Chew Chiat PEACE - Connect Management Committee Chairman Lim Kek Wah Honorary Secretary Ms Giam Ai Ling, Irene Honorary Treasurer Wong Yew Choy, Jason Members Ms Chay Ngeet Shin Lai Fook Seng, Simon Lim Ai Chuan Ms Mary Law PBM Ms Tan Bee Gek, Margaret Teo Woon Keng, John PBM Wilfred Tay CITY Community Services Management Committee Chairman Ms Vivien Chen Honorary Secretary Dr Stanley Lai Members Eric Lee s Kwan Swee Lin Lawrence Seow Wayne Jansen Very d Kuan Kim Seng s Patricia Aw Management Executive Chief Executive Officer, Singapore Anglican Community Services Pending appointment Chief Operations Officer, Singapore Anglican Community Services Peter Hsu Senior Director, Anglican Community Services Dr Sally Thio Director, Simei Care Centre Steven Ting Centre Head, SACS Family Care Centre Ms Moh Suan Centre Head, Community Rehabilitation & Support Service Peter Hsu Centre Head, Temasek Centre-Employment Support Services Ms Irene Sng CITY Community Services Ms Patricia Aw PEACE-Connect Seniors Activity Centre Ms Lucy Tan

6 Message from The President The Most Dr John Chew Singapore Anglican Community Services President s iew The origins of the Singapore Anglican Community Services (SACS) are modest.the 1950s saw the setting up of a clinic by s Francis Thomas, a nurse and wife of the Principal of St. Andrew s School. The clinic was to serve villagers living in the Potong Pasir area. It involved the participation of the Civic Clubs of St. Andrew sschool and St. Margaret s School. In the 70s, the Singapore Anglican Welfare Council (SAWC) was launched to meet the needs of the elderly and the sick poor. The late 1970s saw the development of psychiatric rehabilitation services.in 2005, SAWC was restructured and renamed Singapore Anglican Community Services (SACS). Our desire and responsibility to deliver quality services of care and compassion has remained unchanged. In reviewing 2011, we can see how our services and our agencies are able to come together to collaborate and synergise to provide a continuum of care; supported by the Anglican parishes and schools, philanthropic individuals and institutions, government agencies, other VWOs as well as the community at large. Through this support we can try to ensure no one is left behind regardless of race, language or religious faith. We are here to serve the wider community and journey with those who are in need of holistic care. This has been a year of growth and challenges. The mental health cluster as a whole has been looking into ways to improve case management and rehabilitation programmes, as well as staff s skills and knowledge. At Simei Care Centre (SCC), the Family Link programme conducted in English and Chinese for caregivers had its initial run. A Youth Connect Club for the younger members was also started. It has explored new means of providing services to the communities in need by selling donated items to foreign workers living in dormitories. At Hougang Care Centre (HCC), the focus is on improving the residential care environment through the greater participation of members in evidence based practice programmes and support from peers, caregivers and befrienders. Furthermore community integration programmes help to train members to live independently and fully where possible. The Community Rehabilitation and Support Service (CRSS) Centre in Pasir Ris was opened by Teo Chee Hean, Deputy Prime Minister and Coordinating Minister for National Security and Minister for Home Affairs on 25 July In attendance was Gan Kim Yong, Minister of Health as well as Members of Parliament and grassroot leaders from the Punggol Pasir Ris GRC. As the objective of CRSS is to support the client s reintegration into communityin the client s setting, work has begun with certain grassroot leaders and volunteers at various constituencies to support their outreach to individuals with psychiatric disabilities. One of our relatively new agencies, Temasek Cares Employment Support Services, a is quietly making its presence felt. The journey is not easy for a person recovering from psychiatric disabilities and to restore a person s self-worth and confidence takes patience and time. Here, employment specialists work closely with clients as well as employers to ensure the transition is as smooth as possible. We are happy to report that 51% of the clients are in sustained employment for more than 6 months. One of our clients has this to share, My employment specialist, JL, visits me at my work palce often especially when I am troubled and affected at work. I am able to confide in JL who has reliably supported me through my relapse, believed in me and never gaveup on me. Currently, I am coping well at work, working between 4-6 hours a day, 4-6 days a week. At our Family Care Centre, we have helped 232 clients. In terms of looking at how to improve and expand our care, this year s focus has been on how to improve our services to the children; more have received counselling and acquired better coping skills. This has led to the children adjusting better in school. For City Community Services, its tent is enlarging after five years in operation. With a total staff strength of 21, it runs Befrienders Clubs in 16 primary schools and two student care centres in two of them. And there are requests from more schools to start clubs to befriend underprivileged children. PEACE-Connect Senior Activities Centre focuses on nine blocks of one or two room HDB rental units in Kampong Glam. This vibrant centre has opened its doors to more school based Community Involvement Projects and collaborations with grassroot organizations. In some ways, the areas of concern and service remain the same. We are serving those with mental health issues, the elderly, families in crisis and the young. The needs are many and increasing. There are plans for an elder care hub and a psychiatric nursing home with St Andrew s Mission Hospital (SAMH). Through this we are seeing the potential of integrative value adding of our sister organizations, SACS and SAMH, working together. We have been planning and engaging the relevant authorities on these potential new areas of service. SAMH and SACS, facilitated by the chaplaincy office, have jointly engaged the Anglican schools to work with them as strategic partners, offering their students a comprehensive service learning experience to develop social consciousness, public service and servant leadership. In November, principals, school administrators, teachers and students were invited to visit various SAMH and SACS agencies to learn about their services and the community involvement programme opportunities in each agency. With all that we have on our plate, we want to continue to improve the quality of our services in order to seek out the best for the welfare of our city. To this and we labour and trust in Him who loved us first. + John Singapore President Singapore Anglican Community Services

7 Hougang Care Centre Residential Services Our current residential care has a capacity of 178 beds (128 for men and 50 for women). In 2011, we had an average monthly occupancy of 87%. There were 124 new admissions and 126 members were discharged. In 2011, 52% stayed less than 12 months in the Centre. This was in line with the Centre s objective in providing short and medium term residential care and rehabilitation to prepare them to reintegrate into the community. During their stay, members follow a structured routine and programmes to enable them develop skills in self care and independent living. One very important task is to educate members on the need to take medications promptly so that symptoms of their illness are managed well and this will help stabilise their recovery. General Profile of Residential Care Members Of the 278 residents, 67.7% of them were between 40 years and 59 years of age. 73.7% have Primary or Secondary level education. They were mainly unskilled and would prefer cleaning jobs. 65 members who were emplaced in supported and independent employment, 83% were working as cleaners. We are glad that 66% of those employed were able to sustain their jobs for at least six months. Besides being unskilled, a very high majority were from the low income backgrounds. Of the 278 members, 90% were from $0 to $550 per capita monthly family income; of these 83.5% were from $0 to $360 bracket. This accounted for the high fee waiver which the Centre had to provide as most of them were unable to pay the minimum fee. Looking forward to 2012, we will strive to enhance our residential staff s competency in psychiatric rehabilitation and to improve the residential care environment through greater participation of our members in evidence-based practice programmes and support from peers, caregivers and befrienders. Clinical Services Our Clinical Services offer both case management and counselling to our members to facilitate them towards community reintegration. The team consists of nine rehabilitation counsellors who work with our members on a day-to-day basis on their rehabilitation goals and offer them support in their recovery journey. In 2011 we bid farewell to one counsellor who took up the challenge of being one of the pioneer staff for a new project, Caregivers Alliance, a joint venture involving SACS for caregivers of persons with mental illness. We welcomed on board two new counsellors into our team. One is trained in counselling and the other holds a postgraduate in social work. Their additions will certainly boost the team s capability in the days to come. Our team also benefited from the efforts of 15 trainee counsellors and psychologists who underwent their internships with us. They were from the National Institute of Education (Singapore), SIM University (Singapore), Monash University (Australia), National Chi Nan University (Taiwan), Singapore Bible College, and Trinity Theological College (Singapore). In 2011, we served a total of 278 residential members and 20 day care members. Of the 126 residential members who were discharged, 60% of them have either successfully returned home or found alternative accommodation. Moreover, we have also assisted our members to either meet or partially meet 77% of their stated service goals at their point of transition from the Centre. We are proud of their progress and we are honoured to play a part in their journey of recovery.

8 For 2012, the team would like to increase the accessibility of our members to community resources; that is to help them identify and link them to the appropriate resources. We would also like to enhance our counselling services, especially for members who are still feeling distressed from their conditions. We recognized that a positive mental well-being is essential to having a quality life. As our services evolve to match their changing needs, it is imperative to bear in mind the aim of community reintegrating for our members while guided by our core values of compassion, integrity, teamwork, professionalism and innovation. Rehabilitation Services Our Rehabilitation Services involve members in clubhouse work units, community integration programmes, wellness programmes, expressive activities, pastoral care services and other ad hoc programmes. These programmes are geared to assist them in their journey of recovery, and towards community reintegration as well as an improved quality of life. 1. Clubhouse Work Units The various Clubhouse units are structured to manage the daily tasks associated with the operations of the clubhouse which includes: Administration Unit this unit trains members to go through a work-ordered-day engaging in tasks such as answering phone calls, photocopying, collections of mails, typing, reception duties and other ad hoc tasks. An average of 10 members are attached to this unit Food Service Unit this unit involves training the members in skills such as food preparation, dishwashing, store keeping, cleaning and cashiering. On average, 10 members are involved in the different aspects of the food service. Education Unit this unit equips members with office administration skills with the option of obtaining the National institute of Technical Education Certificate (NITEC) in office skills. About 12 members are enrolled in this unit. Maintenance Unit this unit involves training members in cleaning work such as sweeping and cleaning to maintain the cleanliness of the office and residential areas. About 20 members are engaged in cleaning and housekeeping on a daily basis. Employment Unit this unit provides members with on-job-training (OJT) in the area of cleaning. Members are assisted by job coaches who provide support for them at their job sites. On average, 40 members are emplaced regularly in supported employment. 2. Community Integration Programmes Our Community Integration Programme includes providing members with training on independent living skills such as learning to manage transportation, money management, anger management, and social skills. As it is common for people recovering from mental illness to experience a decline in their abilities to manage activities of daily living (ADL), we also coach our members on personal hygiene and care of possessions. An essential part of their recovery journey is to help them develop insight on their illnesses as well as to learn medication management and coping skills which are covered in our core programme known as Illness Management & Recovery (IMR). We also conduct other wellness programmes such as Wellness Recovery Action Plan (WRAP), cognitive remediation programme known as COGPACK and daily physical fitness programme. 3. Expressive and Recreational Activities In addition, we run expressive activities such as art therapy and drum therapy to assist them in expressing their thoughts and emotions through non-verbal forms. There are also performing arts such as vocal training and dance to cater for those who possess talents in these areas. We were very thankful to have volunteers from the Singapore Polytechnic, The National University of Singapore Society (NUSS), Mindset Ambassadors, The Esplanade, St. Andrew s Cathedral, Yishun Christian Church, Kum Yan Methodist Church,

9 Wesley Methodist Church, St. John s Chapel, Hope Church, Paya Lebar Methodist Church, His Sound from the Philippines, and many individuals who organised outings, sports, festive celebrations and conduct handicraft, lantern making and sewing sessions. All these activities had contributed to the well-being and enrichment of the members stay at the Centre. Residential Care 2011 Residential Caseload Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec Previous Clients New Clients Closed Clients Existing Clients Accumulated Clients Profile of Clients 1. Gender Number % Male % Female % TOTAL % 2. Age Group Number % <20 years 1 0.4% 20 years - 29 years % 30 years - 39 years % 40 years - 49 years % 50 years - 59 years % >59 years % TOTAL % 3. Marital Status Number % Single % Married % Separated 6 2.2% Divorced % Widowed 3 1.1% TOTAL % 4. Educational Level Number % Primary % Secondary % GCE O Level 1 0.4% GCE A Level 9 3.2% Pre-University 3 1.1% Polytechnic % ITE % University % Others % TOTAL % 5. Profile of Clients: Mean Testing Number % 75% % 70% % 65% 1 0.4% 60% 9 3.2% 50% 7 2.5% 40% 3 1.1% 30% 2 0.7% 20% 0 0.0% 10% 0 0.0% 0% 6 2.2% TOTAL % 6. Source of Referral Number % IMH / Psychiatric Clinic % Family 2 0.7% Mental Health AGency 9 3.2% Acute Hospital 5 1.8% Private Nursing Home 1 0.4% Psychiatrist % Doctor 2 0.7% Others 3 1.1% TOTAL % 7. Types of Mental Illness Number % Schizophrenia / Psychosis % Anxiety Disorders 3 1.1% Bipolar Disorders % Personality Disorders 2 0.7% Depression 9 3.2% Obsessive Compulsive Disorders 3 1.1% Others % TOTAL %

10 8. Duration of Stay Number % Less than 6 months % 6 to less than 12 months % 12 to less than 24 months % 24 months to less than 36 months % 36 months and above % TOTAL % 9. Discharge Outcome Number % Active Members % Returned Home % Readmitted to Hospital % Found Alternative Accommodation % Transferred to another Centre/ Agency 3 1.1% Other 9 3.2% TOTAL % Employment Status Duration of Stay Number % Less than 3 months to less than 6 months to less than 12 months More than 12 months TOTAL % Types of Work Number % Cleaning Security 1 1 Admin 3 5 Food Service 3 5 Others 5 7 TOTAL % Work Arrangement Number % Supported Employment Independent Employment TOTAL % Day Care 2011 Day Care Caseload Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec Previous Clients New Clients Closed Clients Existing Clients Accumulated Total Profile of Clients 1. Gender Number % Male % Female % TOTAL % 2. Age Group Number % 20 years - 29 years % 30 years - 39 years % 40 years - 49 years % 50 years - 59 years % TOTAL % 3. Marital Status Number % Single 18 90,0% Married 1 5.0% Divorced 1 5.0% TOTAL % 4. Educational Level Number % Primary % Secondary % GCE A Level % Polytechnic % University % TOTAL %

11 5. Profile of Clients: Mean Testing Number % 75% % 65% 0 0.0% 50% % 40% 0 0.0% 25% % 15% 0 0.0% 0% 0 0.0% TOTAL % 6. Source of Referral Number % IMH / Psychiatric Clinic % Tan Tock Seng Hospital % Psychiatrist % Self Referral 1 5.0% Transferred from Residential Care 1 5.0% TOTAL % 7. Types of Mental Illness Number % Schizophrenia / Psychosis % Others 1 5.0% TOTAL % 8. Duration of Stay Number % Less than 6 months % 6 to less than 12 months % 12 to less than 24 months % 24 months to less than 36 months % 36 months and above % TOTAL % 9. Discharge Outcome Number % Active Members % Goals Met 1 5.0% Readmitted to Hospital 1 5.0% Found Job % Transferred to Residental Care 1 5.0% TOTAL % Calendar of Events Date Activities / Events Organised By No. of Persons Involved 23 Jan Sembawang Yacht Outing Wesley Skiers Paradise Ministry 20 Members 27 Jan Agency visit Ministry of Health (MOH) and Ministry of Community Development, Youth and Sports (MCYS) 7 Visitors, 5 SACS Staff 9 Feb Members Chinese New Year Party Hougang Care Centre 160 Members 11 Feb Caregivers Chinese New Year Party Hougang Care Centre 30 Caregivers and 20 Members 12 Mar Sentosa Jardine Ambassadors and Hougang Care Centre 60 Members 16 Mar Visitors from Cambodia 6 Visitors, 4 Staff 16 Mar Outing for Bowling Hougang Care Centre 3 Members, 4 Staff 1 and 15 Apr Outing to Kopitiam Hougang Care Centre 10 Members 4-5 Apr The 1st Asia Pacific Conference & Co-organised by Health Promotion Board and 10 SACS Staff Meeting on Mental Health Silver Ribbon Singapore supported by World Federation of Mental Health and Ministry of Health Singapore 11 Apr Outing to Burger King Hougang Care Centre 10 Members 7 May Science Centre Outing Jardine Ambassadors and Hougang Care 45 Members Centre 18 May Making A Sculpture Workshop Singapore Art Museum (SAM) 20 Members 20 May Activities and Workshop Christchurch Secondary School 32 Members 28 May An Evangelical Chorale His Sounds 30 Members 1 Jun Sports Day IBM 40 Members 11 Jun Outing to Kranji Countryside Yishun Christian Church 30 Volunteers, 32 Members June A Journey to Recovery Road Show Jardine Ambassadors with Hougang Care Centre and Simei Care Centre 5 Volunteers, 14 Staff, 5 Members 1 Jul Employment Night Hougang Care Centre 40 Members 10

12 Date Activities / Events Organised By No. of Persons Involved 13 Jul Making The Lantern Workshop The Esplanade 20 Members 16 Jul Wheels of Harmony Exhibition Dairy Farm 5 Volunteers, 3 Staff, 2 Members 19-Jul Agency visit Agency of Integrated Care (AIC) 3 Visitors, 4 Staff 27-Jul Visit to Art Garden in Singapore Art Museum Singapore Art Museum (SAM) 10 Members 25-Jul Singapore Zoo Outing Hougang Care Centre 30 Members 11 Aug Outreach by St John s Chapel through Magic Show St John s Chapel 20 Members 11 Aug Agency visit APRODEM, Community Service from Macau 22 Visitors, 2 Staff Aug Staff Retreat to Sentosa and Universal Studios Hougang Care Centre 25 Staff 24 Aug Agency visit Marine Parade Family Service Centre 20 Visitors Aug and 4 Sep Silver Ribbon Exhibition: De StigmARTizing Silver Ribbon jointly organised an exhibition with Orchard Central 10 Staff, 4 Members 10 Sep Mid Autumn Festival Celebration Yishun Christian Church 40 Members 17 Sep Talk by Dr Ang Yong Guan on Medication Adherence for Persons with Mental Illness Hougang Care Centre and Caregiver Alliance 30 Sep HCC Got Talent Audition Hougang Care Centre 15 Members 5 Oct Movie Night Singapore Anglican Community Services 70 members 8-9 Oct A Journey to Recovery Road Show Jardine Ambassadors with Hougang Care Centre and Simei Care Centre 29 Caregivers, 45 Members, and 12 Staff 15 Oct Clearing and Cleaning Centre s Store Room Youth Volunteers from Hope Church Youth 30 Volunteers 10 Volunteers, 14 HCC Staff, 3 Members 21 Oct World Mental Health Day (Exhibition) Institute of Mental Health 4 Staff, 4 Members 26 Oct Chinese Cultural Night St Andrew s Cathedral 20 Members 4 Nov Mandarin Outreach Safra Resort Jurong 20 Members 11 Nov HCC Got Talent Semi Finals Hougang Care Centre 8 Members 12 Nov Entertainment with Singing, Dancing and Karaoke Volunteer NUSS 55 Members 26 Nov Sports Day Sg Poly Sports Day 45 Members 30 Nov Signing the sphere Signing the sphere The Esplanade 43 Members 9 Dec Staff Christmas Celebration Singapore Anglican Community Services and St. Andrew s Mission Hospital 39 HCC Staff 10 Dec Members Christmas Celebration Yishun Christian Church 33 Members 11 Dec Members Christmas Celebration Institute of Mental Health 40 Members 13 Dec Field Trip Nanyang Polytechnic 10 Students 16 Dec Members Christmas Celebration Hougang Care Centre 162 members, 42 staff, 50 volunteers and donors 16 Dec HCC Got Talent Finals Hougang Care Centre 6 Members 22 Dec Staff Christmas Celebration Hougang Care Centre 40 Staff 23 Dec Evangelical Chorale His Sounds 22 Volunteers, 70 Members 28 Dec Painting the Centre Youth Congregation of St John s Chapel 70 Youth 11

13 Internal and External Staff Training and Development Date Title of Training Conducted / Organised By No. of Hrs No. of Staff Attended Jan - Apr Nurse Training Alice Lee Institute of Advance Learning Jan Board Accountability: Risk Management and Controls for NPOs Jan Introduction to the Practice of Case Management in Social Services NCSS 4 1 Academy of Human Development Feb Budgeting for Charities NCSS March The 1st Asia Pacific Conference & Meeting on Mental Health 4-5 Apr Communication & Relationship Management (Operations) 4 Jun Group Therapy and Group Work: When, Why and How HPB & World Federation for Mental Health 16 1 Singapore Workforce Development Agency 16 1 Centre for Mind and Culture Jul - 29 Aug Advanced Skills For Emotional Regulation St. Andrew s Lifestreams Aug-6 Sep Recovery Practices and The Importance of Peers Singapore Association of Mental Health (SAMH), St. Andrew s Community Hospital (SACH), Singapore Anglican Community Services (SACS) and Agency for Integrated Care (AIC) 40 9 Staff, 4 Clients 6 Sep Evening Lecture on Recovery Practices and The Importance of Peers SAMH, SACH, SACS and AIC Staff, 2 Clients 12 Oct Lecture on Rethinking Mental Illness Singapore Anglican Community Services (SACS) and Agency for Integrated Care (AIC) Oct Drum Therapy Workshop Drum Therapy Singapore Aug Motivational Interviewing (Basic and Intermediate) Shan You Counselling Centre Oct - 12 Dec Working with Trauma St. Andrew s Lifestreams Dec Using Art in Counselling Level 2 St. Andrew s Lifestreams 21 1 Training Conducted For The Community From 3 to 4 March 2011, four practitioners from SACS conducted a 14 hour training on Mental Illness and Recovery at SSTI. The course was well attended by employees from various organisations and VWOs helping persons suffering from mental illness. 12

14 Simei Care Centre The year 2011 has been a challenging yet fruitful year for Simei Care Centre (SCC). We thank God for His faithfulness and blessings to SCC. We partnered with and were supported by community groups, volunteers, donors and churches. Another Something Old Something New branch at Pasir Ris was opened on 1 May The branch creates another employment and training opportunity for our recovering members to work as retail assistants. Many of our psychiatric rehabilitation members are making progress in their recovery and we are very encouraged to see some of them moving out to their rental flats to live independently and are able to sustain jobs. We will continue to look for every opportunity to improve on our rehabilitation programmes to benefit all the members at SCC. Clinical Services Much effort has gone into the planning to improve case management and the skills and knowledge of clinical staff. As early as January, feedback was collected from all case managers on what would help them carry out their jobs effectively and it was submitted to the management. The case managers also visited Ang Mo Kio Family Service Centre (Cheng San Branch) and Fei Yue Family Service Centre (Choa Chu Kang Branch) to learn about their case management systems. In terms of training and development of case managers, a self-awareness exercise was conducted with each individual case manager as a mental health professional. In May, a fortnightly skills training and development component was introduced to complement the existing fortnightly case assessment and formulation component of the clinical supervision structure. Two senior staff were sent to attend a clinical supervision course in preparation to function as clinical supervisors. Case Managers also practice the importance of self-care. In June, they had a three-hour session on self reflection, followed by activities to foster closer bonds with each other. In September, the case managers met one evening in a Pasir Ris Holiday flat to devote time to reflecting on themselves and their work. Materials on evidence-based practices were purchased from the US Centre for Psychiatric Rehabilitation as training materials for case managers. These materials contain information on skills needed to work with people with mental illness and cover domains such as Assessing Rehabilitation Readiness, Functional Assessments, Case Management and Direct Skills Teaching. To facilitate case managers in their work, the Centre introduced a shared calendar for the fixing of appointments with members and booking of counselling rooms. A life database containing information of all SCC members has been created and maintained on the Centre s intranet. This document contains the number and types of cases held by each counsellor, and also the care plans expiring in 1 to 6 months time. In addition, dedicated case management slots were created for case managers to meet with the Clinical Manager to discuss their cases. The Centre also introduced a template of the Biopsychosocial Report and the Clinical Pathogenesis Map for the assessment and formulation of members. On a macro level, the Centre also included Health Care Attendants in the weekly Case Management Meetings. The aim is to facilitate dialogue between Clinical Staff and Health Care Attendants with the aim of a common care approach towards residents of the Centre. A meeting was held with the IMH MSW Department to streamline the management of referrals from IMH. Caregiver Programme Family Link Programme The Family Link Programme is a psycho-education program on mental illness for caregivers. The Programme seeks to impart knowledge and practical skills in caring for people with mental illness such as medication and side effects management, 13

15 signs and symptoms of different types of mental illnesses, suicide prevention, communication, and self care for caregivers. The Centre conducted one run of the Programme in English and one in Chinese in It also conducted an advanced course in Chinese. A total of about 20 caregivers attended the Family Link Programme. Family Connect Family Connect is the concerted effort by Simei Care Centre to strengthen the most important support our members can have; their family and caregivers. On 26th March, a picnic was organized for some 18 members and their caregivers at Pasir Ris Park. Purposeful and meaningful interactions took place through light hearted games and team activities. The caregivers were pleasantly surprised by song items performed by members. They were also visibly touched hearing members express their feelings though heart-felt letters of appreciation for their love and care. Participants requested for more such events to be organized. Rehab Services & Progamme Joysprings Clubhouse We continue to uphold the Clubhouse concept (Inclusion and acceptance of members) in Joysprings Clubhouse by involving members in the Springs Cafe & Rejoice Special where members, staff and volunteers work hand in hand in preparing and selling food to our members and staff. Besides that, we started a few new programmes in Joysprings to discover and develop members strengths and encourage more members involvement. The new programmes are soft toy making, sewing, learning Japanese songs, art and craft making, and choral singing and dance. NITEC / OJT Graduation On 4th March 2011, we had the graduation ceremony for seven NITEC graduates and 27 OJT trainees. We want to thank the ITE personnel for their support and the volunteers, s Krishnan and David Paul for their good effort in teaching our members. We hope to see more members benefitting from these training in the years to come. Night Safari 49 members who visited the Night Safari on 18th March were thrilled by the Thumbuakar performance, followed by the Creatures of the Night Show and a 45-minute tram ride. During the ride, members enjoyed viewing the nocturnal animals in their natural habitats. The smiles on their faces said it all they truly enjoyed the trip! An Eggciting Easter Celebration Our Easter celebrations held on 15th April included a meaningful and fruitful sharing by d Canon Wong Tak Meng, as well as an egg painting competition, where attractive prizes were given away for the most beautifully painted Easter eggs. We extend our heartfelt gratitude to the Anglican High School Parents Support Group for organizing and sponsoring this event. Sports Day The members Sports Day was held on the 27th of May at SCC. About 100 members attended the event full of excitement, fun, laughter and team work. Youth Connect Camp The Youth Connect Camp which started on the 24th of June proved to be a memorable one. The first day was filled with games and good food at SCC. After a bumboat ride to Pulau Ubin, the teams headed to Jelutong campsite to pitch tents and try their hands at field cooking. Being first-timers, it was a real eye opener for the participants. After the food and drinks, the campers sat around a campfire at night, singing songs and sharing experiences about their lives. The campers said the second day was the most enjoyable part which had them going on exhilarating rides at the Wild Wild Wet. The campers gained new experiences and made new friends. Art Exhibition SCC held an art exhibition at its auditorium on July 2011, with its Opening Ceremony on 22nd July The Art Exhibition showcased art pieces done solely by our members with the guidance of our Art Therapist, Glennery Besson. The art pieces were done in different mediums which ranged from acrylic on wood to colour pencils on paper. Our guest-ofhonour was Christopher Yeow, the Executive Director of Very Special Arts Singapore. From the invitation of guests to the 14

16 preparation of the programmes, all the hard work was done by our psychiatric rehabilitation members with the staff playing just supporting roles. Sales were also encouraging as we sold 11 art pieces. 80% of the profit was given to the artists. National Day Celebration SCC was honoured to invite the Anglican High School NPCC Girls and Boys Brigade Company to host our annual National Day celebration on 5th August to commemorate Singapore s 46th birthday. The two hour event was attended by 110 members. We thank the NPCC Girls for their mini drill formation. This was followed by a comedy skit narrating scenes of Singapore s glorious moments presented by the Boys Brigade Company. Mid Autumn Festival Volunteers from Anglican High Parents Support Group organized their 5th Mid Autumn Celebrations for our members on 3rd September. Due to their familiarity and rapport with our members, the programme ran smoothly. There were songs, games, dances, a moon cake making session and a hi-tea for our members. The moon cake making session attracted many members. Soon Kim and Mahrof won the first and second prizes for the Best 20 Moon Cakes Competition. Wellness Camp The Wellness Camp was held at Pasir Ris Park at Holiday Flats on 22nd and 23rd September. The day was packed with interesting activities like an inspiring talk, games, a beach stroll, a BBQ and an evening full of songs, dance and fun. Members enjoyed themselves and learnt more teambuilding and interaction skills throughout the camp. Members Karaoke IMH Staff and members of SCC were enthusiastic in preparation for the audition to select our best two contestants for the IMH Annual Karaoke Competition on the 18 November. The top three winners of the Auditions were Timothy, Veronica and Kok Yee Tang respectively. The first 2 winners represented SCC and Timothy did us proud by winning the 1st prize. Skiers Paradise Outing by Wesley Methodist Church The members were excited about visiting the Sembawang Yacht Club. Skiers Paradise Outing on 27th November, is an annual event that the members truly enjoy. Everyone sang popular Christian worship songs wholeheartedly before enjoying the simple buffet lunch followed by the speedboat rides! Christmas Celebration by Youth of Bedok Lutheran Church On 15th December, the youth from Bedok-Lutheran Church celebrated Christmas with our members. About 80 members attended the programme which included games, songs and dance performances presented by the youth. Although the event was short, members enjoyed the programme tremendously as reflected by their active participation. Christmas celebration by Renewal Christian Church As in previous years, our faithful volunteers from Renewal Christian Church organized a two-hour Christmas event for about 50 members on 19 Dec. We want to thank the senior citizens from the church for cooking delicious food for our members and the act of kindness and friendship brought to our members by the volunteers of Renewal Christian Church. Members Christmas Celebration The theme for this year s Members Christmas Celebration (MCC) was Blessings of Hope. The programme was specially organized by staff for members on 21st December. Approximately 230 members and staff attended the event. Besides the Praise and Worship, Message of Hope, Dance and Carolling, food, door gifts and blessings draw, the Fashion show was the most popular activity which received much positive feedback from the audience. Members dressed up in stylish summer and sports clothing catwalked with pride and confidence. Last but not least, the beauty of this event was the team spirit, commitment, effort and willingness to walk the extra mile among the staff and members in the process of the preparation. Employment Services All in all, more than 80% of our members were engaged in work related activities through supported employment, open employment, social enterprises, sheltered workshop, cleaning, reception, and other internal work units. Keeping members meaningfully and productively occupied is not only a way to earn them some income, but more importantly, to earn them self-worth and self-respect in their journey towards recovery. 15

17 2011 saw more members successfully re-integrated back to the workforce. At any one time, 21 to 25 members were job placed through supported employment while 22 to 28 members successfully secured their own external (open) employment. In both cases, they continue to receive support from their respective case managers. Combining both supported and open employment, 20% to 25% of our members were employed by external employers. We are grateful for many supportive and understanding employers who are willing to offer job opportunities to our members. Internal Work Units Members continue to play an important role in up-keeping and cleaning of Simei Care Centre building. In 2011, around 30 members were trained and engaged in keeping the Centre clean. Another 20 members were trained and put on-the-job as receptionists, car park attendants, apprentices and admin assistants. Members who were ready to move on to external employment were linked up with potential employers for job interviews. Rehab Workshop In each month of 2011, 71 to 107 members were involved in contract jobs, such as packing and simple assembly jobs, offered by commercial companies. The work was performed by members who were not quite ready to work outside the Centre, yet would like to be engaged in simple jobs. Workshop supervisors divided the jobs into stages that our Rehab Workshop members could handle. Quality checks were also built in as a part of the processes done by the members to ensure the job is done to commercially acceptable standards. In the process, we had also promoted a few members who performed well to become assistant supervisors and quality checkers. With the promotion, they were given higher responsibilities. Social Enterprise Something Old Something New As a part of the expansion plan, SOSN opened its third outlet at Blk 534 # Pasir Ris Drive 1, adjacent to CRSS East in May Opening of the shop offers additional job opportunities for recovering members. While offering good deals, the shop also receives items donated by residents in the vicinity. Meanwhile, revenue generated by Simei and Bedok branches proves that SOSN is a viable social enterprise model to create job and training opportunities for our members. In total, SOSN engaged 12 members in sales and back end operations. Changkat Changi Primary School has been organizing donation drives to collect items donated by the students and their families for SOSN. Churches, both Anglican and other denominations, also initiated regular donation drives to collect items for our SOSN shops. Together with the donation from neighbourhood residents and the public, SOSN outlets have never run out of donated goods. Dormitories and Ebay / Internet Sales In 2011, with approval from management of some foreign workers dormitories, SOSN started selling donated clothing, shoes, bags and other daily necessity items to foreign workers living in dormitories at Hougang and Tampines. Workers were able to get items at very attractive prices at their door-step while we were able to increase our sales revenue. With the help of two student interns from Ngee Ann Polytechnic, we started to advertise the sale of donated electrical items, IT products and other higher value items through ebay auction and Hardware Zone websites. As a start, the sales figures are encouraging. The online sales also help to increase the exposure of SOSN to the internet community. Buyers also visited our thrift shop at Simei. Members Own Social Enterprise and Services It has been a good year for MOSES. In 2011, we saw an increase in the order of customized corporate gifts and souvenirs, enabling us to distribute higher allowances to members producing the products. We appreciate greatly volunteers who helped us to cope with the increased workload in the MOSES Workshop. We continue to take part in sales opportunities opened to us by churches, schools, Hougang Mall Shopping Centre and CityLink Mall. Overall, members benefited monthly from work in the MOSES Workshop as a way of rehabilitation, while receiving more rehab allowances in the process. MOSES Gifts engaged members productively to sell our products through Gift Shop in SCC and through a pushcart in Changi General Hospital. Members were also given an opportunity to sell ice cream and tidbits during lunch hours. Such sales activities provide good training opportunities for members who want to learn retail skills while earning some income. Sales activities provide a natural setting for members to interact with customers and to learn social skills as part of rehabilitation. In total, Moses Gifts engages 5 to 10 members monthly in internal and external sales activities. This year, we were also invited to participate in a Community Corner project in Hougang Mall to sell our products during Teachers Day and Christmas Day. This is an initiative of Asia Mall to promote awareness and the causes for various nonprofit organizations. 16

18 Jardine / Mindset Through Mindset Care Ltd, an initiative of Jardine Ambassadors from different divisions, we were given an opportunity to sell MOSES products in a few selected 7-Eleven outlets during Mother s Day and Christmas in This new avenue helped us boost our sales and diversify our sales channels. In addition, Mindset Care also jointly organized events with SACS and at CityLink Mall to promote mental wellness awareness and to showcase products produced by our members. To recognize Mindset Care s effort, we recommended the company for the Social Enterprise Award organized by the Social Enterprise Association. Mindset was selected to receive the award in December Students Contribution Both SOSN and MOSES have been working closely with tertiary education institutions through internship program and through joint projects. Tapping on resources from the institutions helps us in the areas we lack in resources and expertise, while the students gain experience in social enterprise and in interaction with of our members. We appreciate greatly the contributions from the professors, lecturers and the students. Student internship program from Ngee Ann Polytechnic Two students from Ngee Ann Polytechnic Social Enterprise Business Program were attached to SCC consecutively as interns. They were tasked to construct the SOSN website and to revamp the MOSES website. The main purpose for the websites was to provide information about our social enterprise and to promote our internet presence. The students also worked on a search engine to increase the hit rate when people look for second hand goods or for thrift shops and were also involved in other sales activities. SOSN Simei Relayout and Bedok amp by NUS Student Project Teams Two groups of students from NUS worked to improve SOSN operations. One of the groups worked with SOSN Simei at the beginning of the year while the other group worked with SOSN Bedok to re-arrange the layout to improve the image of the shop. With their help, the shops become more organized. The students also helped to raise funds to purchase racks for enhancing the display of goods. Flea Market / Garage Sales With the aim to promote SOSN, increase sales channels for SOSN and to de-stigmatize mental illnesses, we organized sales events quarterly to attract more people who were looking for good deals. We organized a flea market on 14th May which attracted close to 1,000 visitors. The event also featured a children s art competition, Chinese Orchestra performance by Anglican High School, singing by Ngee Ann Polytechnic students, a magic show and a mental wellness talk. Regular garage sales were also held to clear excess stock at very attractive prices while generating publicity for SOSN and SCC. The sales event which was held on 22th January and 3rd September respectively generated good sales revenue. Many members were also engaged to assist in manning stalls during the flea market and garage sales creating a platform for members to interact with the public. Sunrise Aftercare Services Sunrise Aftercare Services is a pilot project under Simei Care Centre, initiated by Singapore Prisons Services. It provides through-care support to offenders with mental health needs. The project started in March and ended in September Under this programme, we provided psycho-education, needs and family assessments, and counselling to offenders who enrolled voluntarily for about six months during their incarceration. After their release from prisons, we continued to work with them holistically for another six months, and in partnerships with other service providers, by giving them transitional assistance such as supporting them in their employment, accommodation, financial, medical and social needs. About 68% of ex-offenders completed the one-year programme successfully. Members also developed self awareness about their mental conditions and were able to manage their symptoms, medication and medical appointments more effectively. Volunteers At SCC, we strive to give our volunteers the chance to interact with the members to create a bond and an opportunity to appreciate the challenges of what mental health issues could bring. We are blessed with around 120 dedicated volunteers from all walks of life who may not necessarily have the time, but have the heart for our members. They have rendered enormous support at not only our major events such as the Flea Markets, Members Christmas Celebration and Thanksgiving, but also the special outings and daily sessions conducted for the members. Our volunteers commitment and warmth have significantly touched the lives of many and in return, they have learnt invaluable life experiences. 17

19 Student Interns The Centre was happy to receive students from local and foreign institutions of higher learning. We had four students from South Korea s Handong Global University who stayed at the Centre for about five weeks each. They added an international flavour to our already diverse group of multi-cultural members and staff and created some degree of Korean fever among the members. We also had two students from Ngee Ann Polytechnic s School of Humanities and Social Science on a three months attachment. There were also five students who conducted their practicum for their Applied Psychology or Counselling courses. Visitors On 9th November, 20 staff members from Hong Kong Po Leung Kuk Organisation visited the Centre. The purpose of their visit was to get a better understanding of the services we provide. On 23rd November, South East CDC Mayor, Dr Mohamad Maliki Osman, accompanied by two District Councillors and grassroot leaders visited SCC. Staff Matters We had our Annual Staff Retreat at Bintan Cabana Resort, Indonesia on September 2011, with the theme Synergy in Unity. We truly lived up to the theme with the 39 participants braving the weekend of icebreakers and a series of games and challenges aimed at enhancing their communication and teamwork skills with our core values incorporated. Undoubtedly, a stronger bond was established among the participants and everyone was exuberant. To top off the retreat experience, we had a wonderful and rejuvenating time together. 18

20 Monthly Statistics for Residential Care from January to December 2011 Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec Previous Clients New Clients Discharged Clients Existing Clients Accumulated Clients Age Group 51 years - 60 years 31% 41 years - 50 years 35% 61 years above 2% 20 years below 2% 31 years - 40 years 17% 21 years - 30 years 13% < 20 Years Years Years Years Years 55 > 61 Years 4 TOTAL

21 Education Level Primary 19% Secondary 46% No Education 3% Others 2% University 5% Polytechnic 7% Pre-University 8% ITE 10% No Education 5 Primary 34 Secondary 83 ITE 18 Pre-University 15 Polytechnic 12 University 9 Others 3 TOTAL 179 Diagnosis Depressive Disorder 13% Psychosis 4% Anxiety 2% Others 5% Schizophenia 73% Schizophrenia 136 Depressive Disorder 23 Psychosis 7 Anxiety 3 Others 10 TOTAL

22 Discharge Outcome Found Accommodation 1% Referred to Other Centre 1% Found Employment 1% Progressed to Day Care 4% Supported Housing Scheme 1% Returned Home 5% Self-Discharge 5% Admitted to Hospital 5% Others 3% Active Members 74% Active Members 133 Found Accommodation 2 Found Employment 1 Progressed to Day Care 8 Referred to Other Centre 2 Supported Housing Scheme 1 Returned Home 9 Self-Discharge 9 Admitted to Hospital 9 Others 5 TOTAL

23 Referral Source Singapore General Hospital 1% National University Hospital 1% IMH 80% Transferred from Day Care 4% Changi General Hospital 3% Internal Transfer (HCC, BCC & ERCC) 14 IMH 143 National University Hospital 2 Changi General Hospital 5 Singapore General Hospital 1 Transferred from Day Care 8 Others 6 TOTAL 179 Transferred from Day Care 3% Internal Transfer (HCC, BCC & ERCC) 8% Member Involvement in Rehabilitation Programmes JoySprings 5% Workshops 29% YES club 6% Counselling/Case Management 12% Supported/Open Employment 18% Internal Work Units 21% Social Enterprise 7% 22 Supported/Open Employment 35 Social Enterprise 13 Internal Work Units 38 Workshops 51 JoySprings 9 YES club 11 Counselling/Case Management 22 TOTAL 179

24 Monthly Statistics for Day Care from January to December 2011 Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec Previous Clients New Clients Discharged Clients Existing Clients Accumulated Clients Age Group 41 years - 50 years 28% 51 years - 60 years 24% 61 years above 2% 20 years below 2% 21 years - 30 years 18% 31 years - 40 years 26% < 20 Years Years Years Years Years 30 > 61 Years 3 TOTAL

25 Education Level ITE 10% Secondary 45% Pre-University 8% Polytechnic 6% University 8% No Education 3 Primary 27 Secondary 53 ITE 12 Pre-University 10 Polytechnic 8 University 10 Others 1 TOTAL 124 Primary 22% No Education 2% Others 1% Diagnosis Depressive Disorder 20% Schizophenia 66% Psychosis 3% Anxiety 4% Others 7% Schizophrenia 81 Depressive Disorder 25 Psychosis 4 Anxiety 5 Others 9 TOTAL

26 Discharge Outcome Found Employment 7% Referred to Other Centre 6% Active Members 60% Transferred to Residential Care 2% Self-Discharge 22% Admitted to Hospital 1% Others 2% Active Members 75 Found Employment 9 Transferred to Residential Care 2 Referred to Other Centre 8 Self-Discharge 27 Admitted to Hospital 1 Others 2 TOTAL

27 Referral Source National University Hospital 2% IMH 30% Changi General Hospital 17% Singapore General Hospital 2% Internal transfer (BCC, ERCC) 13 IMH 37 National University Hospital 3 Changi General Hospital 21 Singapore General Hospital 2 Transferred from Residential Care 31 Others 17 TOTAL 124 Internal transfer (BCC, ERCC) 10% Others 14% Transferred from Residential Care 25% Member Involvement in Rehabilitation Programmes JoySprings 5% Workshops 28% YES club 12% Internal Work Units 11% Counselling/Case Management 18% Supported/Open Employment 11 Social Enterprise 21 Internal Work Units 14 Workshops 35 JoySprings 6 YES club 15 Counselling/Case Management 22 TOTAL 124 Social Enterprise 17% 26 Supported/Open Employment 13%

28 SACS Family Care Centre In the past 12 months, 232 clients have stayed in the Centre and received services that had helped them to re-integrate back to the community. During their initial stay of 1-3 months at the Centre, the staff focused on providing relief for all residents: a safe residential place that seeks to meet practical needs and provide emotional support to facilitate rest and recovery from emotional distress and trauma. This process involves helping the adult clients access the community resources so that the each single adult or family unit is able to function normally during their stay with us. Ongoing Case Management interventions and counseling are provided to educate, equip and empower the clients to increase their readiness to make important decisions over their lives. For single adult client or families who remained in the Centre for more than three months, the staff focused on engaging them in rehabilitation and development: to increase their ability to cope with changes and to enhance their existing knowledge and skills so that they can play their various life roles more effectively. This can be achieved through one-to-one counseling sessions to increase self awareness and coping or through attending workshops on parenting and budgeting. Many adult clients are encouraged to attend and upgrade their skills through trainings organized by the CDC. This year, we have focused our efforts on improving the services rendered to children. Compared to previous years, more children have received counseling this year and acquired better coping skills. The children are also adjusting better in school. Services / Programs Residential Services The residents and the staff interact on a regular basis to explore how services can be improved and to generate ideas on the types of programmes to be carried out in the centre. This includes feedback from children who are generally enthusiastic in giving their ideas and suggestions. Family Violence Family Violence trainings materials for FCC have been developed by one of the Case Managers, Lillian Martin together with the Centre Head. Martin and the other Case Managers regularly engage the adult women in small group discussions or one-to-one sessions to educate and empower them on issues of family violence. Children s Program The Sunshine Kids Programme conducts daily tuition program for the children from Mondays to Fridays, 4-6 pm, to help 27

29 them with their studies. Although many of them are receiving remedial lessons in school, they still need one-to-one supervision in their weaker subjects. The average daily attendance is 10 children. Sometimes, volunteers are brough in to tutor the children. The Sunshine Kids Programme staff work closely with volunteers to plan healthy and meaningful activities for the children and to create opportunities for them to develop new skills and know more about their external environment. In July to September 2011, the children participated in cookie making and painting sessions and an outing to the Zoo. Case Management Through supervision and hands-on-training by the Centre Head, the Case Managers have grown in their competency to asses the problems presented and provide appropriate interventions for the adult clients. This has led to an increase in number of clients who upon discharge have either reconciled with family members and returned home or managed to move into suitable alternative accommodation in the community. The Case Management team is currently looking at strengthening the in-house supportive services for children to ensure their physical and emotional well-being. Counseling for Children One of our Case Managers, Stephanie Li provides sand play and play therapy to the children who are experiencing emotional distress and trauma. In July Aug 2011, Stephanie conducted eight sessions of group work to help children whose parents are undergoing divorce to cope better. Li has completed the first module Workshop 1 on Sandplay Therapy & Symbol Work Training by Mark Pearson organized by SACS Lifestreams in July Upon completion of four workshops, she will receive a certificate in Sandplay Therapy & Symbol Work which is recognized for membership to the Australian Creative Arts Therapies Association. Events / Activities Chingay Parade 12 Feb 2011 As part of the Chinese New Celebration, North East CDC gave free tickets for all the residents to attend the Chingay Parade. A total of 80 residents attended the event. It was a fun way to start the year watching the performances especially the spectacular fireworks. Pizza-making workshop sponsored by Serangoon Community Centre 12 March 2011 Five pairs of mothers and their children took part in the pizza making session. The children enjoyed participating in the process and eating the pizzas together with their mothers. Parenting Group Work March 2011 Three Parents Support Group sessions were conducted by Cecelia our volunteer and it created an opportunity for the women to share about their struggles and problems in managing their children. The group enjoyed the time together interacting and learning from each other. Look Good, Feel Good Programme 16 April 2011 A one-day workshop held at the Centre where the women in the shelter were taught grooming and interview skills by an experienced trainer from ITE. This workshop has helped the women gain new awareness and increased their confidence to handle interviews. Easter Sunday Programme - 23rd April 2011 The Sunday School from Chapel of Christ the King came and conducted an outreach programme to the children in the Centre. Through the programme, the children were able to understand the meaning of Easter and eight children accepted Christ as their personal Saviour. Flower Arrangement Workshop A few of the residents in the shelter and staff participated in the training sessions to learn the techniques of flower arrangements. The end project was to make bouquets of flowers for sale on Mother s Day. It was an opportunity for the residents to learn new skills that could increase their employability. 28

30 Church of the Good Shepherd FunFest - 28 May 2011 FCC was blessed with fun fair tickets from St Peter s Church, Christ Church and Church of the Good Shepherd. It was a great opportunity for family to spend time together as the children were able to try out the games at the various stalls with their mothers. Outing to Sembawang Yacht Club with Skiers Paradise members-26 June 2011 FCC residents were invited to an outing to the Sembawang Yacht Club with the Skiers Paradise members from Wesley Methodist Church. The event started with singing, a sharing session and games. After lunch, the residents took part in water activities and boat rides and enjoyed themselves thoroughly. It was a first time experience for many of the residents. Girls Brigade with Team Extreme 6 September 2011 The 31st Girls Brigade led by Florence Hou has been conducting a Reading programme for the children in the centre for the past few years. For the last event of the year, a special programme was organized. The Team Extreme Members were invited to perform and share their testimonies with the children. The children were inspired by their sharing and had an enjoyable time. Sports Day September 2011 Sports Day was a fun filled event where the children participated in activities and interacted with FCC staff and Standard Chartered Bank volunteers. Through sports, the children learnt about important values in life e.g. perseverance, sportsmanship, fairness and courage. The activities included soccer, badminton, cricket, tennis and basketball. There were also entertainment games for younger children in the main hall. Mid-Autumn Festival Celebrations 17 September 2011 The residents were invited to attend the Mid-Autumn Festival Celebrations at the invitation of Ms Sylvia Lim, MP of the Aljunied GRC. The children from our centre participated in the activities and some of them won prizes. Amazing Cooks 26 September 2011 One of the students on attachment to the Centre, Ms Peck Gee, together with her classmates from ITE, organized a cooking competition involving 10 families from the Centre. The ingredients were sponsored by the organizers. There were lots of fun and laughter and the families got to enjoy their cooked food together. SACS & SAMH Joint Flag Day - 29 October 2011 The staff at Family Care Centre participated in the annual Flag Day. It was a first time experience for many of the staff yet they bravely approached passers-by for donations. FCC Residents Christmas Celebration at Swensen Ion Orchard 2011 Eating at Swenson is an annual highlight and many of the residents look forward to it. To start the Christmas celebration, the children presented two song items. For many of the children, the highlight was the dessert buffet. They were simply delighted with the wide variety of ice-creams and cakes available. Fund Raising British Association Cheque Presentation 10th Feb 2011 The British Association presented a $5000 cheque to FCC. During Christmas, the ladies at the Association would deliver shoe boxes of toiletries for the residents. Family Day MyVillage 30 April -1 May 2011 Family Care Centre was given a booth at the Family Day Carnival held at MyVillage. It was an opportunity for the residents and staff to come together to brainstorm and plan how to utilize the booth. The sales from the three days amounted to $900. On 1st of May, in conjunction with Mother s Day, a Mothers appreciation cake-cutting was held with Minister Lim 29

31 Hwee Hua and her team. After the cake-cutting event, Minister Lim Hwee Hua presented a donation of $5,000 to Family Care Centre from Si Society to Ms. Wong Kok Yee who represented the Centre. Visitors Diocese of Singapore Staff Visit to FCC The introduction and interaction helped staff from both sides to get acquainted with each other. This facilitates better appreciation of each other s roles and strengthens our working relationships MCYS (MCP) Networking Meeting 4 April 2011 Upon the request of MCYS, social workers attending the MCP networking meeting visited the Centre to understand our services and to explore how we can collaborate more effectively. Macau Women s Commission 12 April 2011 MCYS hosted the Macau Women s Commission and part of their itinerary included a tour of Family Care Centre. Ms Wong Kok Kee, Dr Sally Thio and FCC staff welcomed the 40-strong delegation. In the midst of lively interaction and sharing we were able to exchange ideas and learn from one another s experience in providing services to women and children in need. Visit by Sylvia Lim, MP for Aljunied GRC 8 June 2011 Ms Sylvia Lim, the MP for Aljunied GRC and her two associates came to Family Care Centre to meet up with the staff to understand the nature of our work and to explore ways we can complement each other in providing more effective services to the residents in the shelter. Visit by Minister of State Mdm Halimah 6 September 2011 The Minister of State Mdm Halimah came to visit our Centre with three MCYS officers. She came for a tour and spent more than an hour with Dr Sally Thio, Ms Wong Kok Yee and staff at FCC discussing operations issues, clients and challenges faced. Ministry Pastor Edison, from Christ Church, has been faithfully ministering to the Indian community in our Centre every Friday. On 4th September 2011, 18 women and children attended a Thanksgiving Service in Christ Church and on 10th September 2011, 15 women and children participated in their Fun and Family day. Ailuen and Annie from St Peter s Church have been faithfully conducting the mother s support group using notes they prepared from a Stormie O Martian book. A regular group of 3-6 mothers who are church goers usually attend the session. They look forward to the fellowship and opportunity to pray together. On 12th August 2011, women from the Centre were invited to join the Ladies Night Programme at St. Peter s Church. The women came back to the Centre inspired and refreshed. The children in the Centre attend programmes organized by staff and volunteers from various Anglican Churches. On Saturdays, volunteers from Christ Church assist the upper primary school children in English tuition at their premises. The younger children get to join the Kidz Club organized at St Peter s Church. On Sundays, St John s Chapel provides transportation to bring the children from the Centre to attend Joy Club. The children had greatly benefited from the learning experiences gained from the programmes organized for them. Staff Matters On the 23rd of August 2011, the staff had a team building activity in the Centre. d Paul Tan joined one of the teams. The staff shared that the team building activities strengthened their relationships with one another. On 25th to 26th August 2011, the staff had their annual staff retreat at Sentosa. They stayed overnight at the Costa Sands Kampong Hut. 30

32 Statistics for Residential Care from January to December st Quarter 2nd Quarter 3rd Quarter 4th Quarter Residential Caseload Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec Previous Clients New Clients Closed Clients Existing Clients Accumulated Total New Clients 2011 Closed Clients 2011 Number of Clients Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec Case Type Homelessness 37.07% Domestic Violence 61.64% Others 1.29% Domestic Violence 143 Homelessness 86 Others 3 Total

33 Source of Referral MCYS 23.71% Social Agency 53.02% Family Court 1.29% Church/Clergy 3.88% Self 5.6% Self 13 Police 2 Friends 4 CGH, SGH, TTSH,NUH 23 Social Agency 123 MCYS 55 Family Court 3 Church/Clergy 9 Total 232 CGH, SGH, TTSH, NUH 9.91% Friends 1.72% Police 0.86% Age Group 12 years below 44.40% 13 years - 20 years 12.50% 21 years - 40 years 26.72% < 12 Years Years Years Years Years 9 > 61 Years 1 Total years above 0.43% 41years - 50 years 12.07% 51 years - 60 years 3.88% 32

34 Educational Level Educational Level Primary 35.34% Secondary 29.74% GCE O Level 2.16% GCE N Level 0.43% Pre-School 34 Primary 82 Secondary 69 GCE O Level 5 GCE N Level 1 Pre-University/Diploma 8 Polytechnic 6 ITE 10 No Education 17 Total 232 Pre-School 14.66% No Education 7.33% ITE 4.31% Pre-University/Diploma 3.45% Polytechnic 2.59% Discharged Summary Returned Home 44.87% HDB Rental Flat 12.82% HDB Purchased Flat 3.21% IRH 3.21% Open Market Rental 5.77% Active Members 76 Returned Home 70 HDB Rental Flat 20 HDB Purchased Flat 5 IRH 5 Open Market Rental 9 Relatives/Friends Place 26 Transitional Shelters 14 Others 7 TOTAL 232 Others 4.49% 33 Transitional Shelters 8.97% Relatives/Friends Place 16.67%

35 Community Rehabilitation & Support Service Objective To support in recovery by providing easy access to psychiatric rehabilitation in the client s setting. CRSS comprises a mobile team that serves the clients and their caregivers in the community. In Bukit Batok, CRSS also offers a day programme focusing on clients self-determination and choice, improving social functioning, enhancement of personal relationship, empowering users to make choices on their own affairs. In 2011, three clients were groomed to help to conduct day programmes. A similar day programme has started at the new Yishun centre in November New CRSSCentres CRSS has been serving the whole of Singapore from its Bt Batok office since In year 2011, two additional centres were established to facilitate more effective and efficient outreach to the community. NCSS, The President s Challenge, SGX Bull Charge and Binjai Tree provided partial capital funding to set up the centres located in Yishun and Pasir Ris. The Pasir Ris Centre was officially opened by Teo Chee Hean, Deputy Prime Minister and Coordinating Minister for National Security & Minister for Home Affairs on 25 July In attendance were Gan Kim Yong, Minister for Health, as well as Members of Parliament and grassroot leaders from the Punggol - Pasir Ris GRC. Collaborations CRSS and the NTU School of Fine Arts A group of students led by Professor Joan Marie Kelly taught our clients clay modeling. In the process, the students learnt about mental illness and how to work with individuals with psychiatric disabilities. The products of this collaboration were showcased at the Opening of the Pasir Ris centre. CRSS and the NUS Alice Lee Centre for Nursing Studies PhD candidates from the school will work on various initiatives, including spearheading a research on the Case Monitoring and Outcome Evaluation (CMOE) of CRSS. Subsequently, CRSS would provide a platform whereby nursing students will have an opportunity to work with individuals with psychiatric disorders and their caregivers. CRSS and GROs As part of our vision to provide easy access to community rehabilitation to people with mental illness, CRSS has increased our community engagement by initiating work with the grassroot organizations at various constituencies to support their outreach to individuals with psychiatric disabilities. Part of our plans include educating the grassroots leaders and volunteers at Tanglin Cairnhill and Jurong Spring constituencies on the basics of mental illness. Training/Education and Outreach A Medical Advisory Panel comprising volunteer doctors has been formed in an effort to provide continuing education and training to staff, and to help in advising and formulating intervention plans for challenging cases. Volunteers and staff also benefitted from the talk Rethinking Mental Illness held in conjunction with World Mental Health Day in October by SACS and AIC. 34

36 To commemorate World Mental Health Day, CRSS also participated in a 2-day outreach event held at CityLink Mall organized by SACS and Mindset. Visitors RAdm (Ret) Kwek Siew Jin, President of NCSS, and a team of his senior staff, visited the Bt. Batok centre in May to better understand CRSS services and also provide another platform for dialogue between SACS management and NCSS. During the year, two representatives from Friends of Hope, a Mauritius caregivers association working with the Diocese of Mauritius, visited Bt. Batok Centre to learn more about the work of CRSS and to explore starting similar outreach projects in their country. Social Events Clients at the Bt. Batok day programme benefitted from outings organized by staff and volunteers: Month February March June July August September October December Activity Chinese New Year celebrations organized by Westside Anglican Church (WAC) Visit to Mt Faber and Henderson Wave Visit to Singapore Zoological Garden organized by NTU Fine Arts Department Visit to Marina Barrage National Day celebrations and Sports Day organized by volunteers Visit to Asian Civilization Museum Deepavali celebrations Viewing of movie Dolphin Tale organized by SACS in conjunction with World Mental Health Day Christmas celebrations organized by Westside Anglican Church (WAC) One hundred CRSS clients also received angpows and food hampers from a group of anonymous philanthropists during the Chinese New Year season in February. Another generous donor gave angpows to all clients and staff for the Lunar New Year celebration. For Hari Raya, 70 clients also benefited from the generosity of anonymous philanthropists. Volunteers from Standard Chartered Bank helped to distribute the angpows and food hampers to the clients concerned. Many clients also benefitted from the Boys Brigade Share-a-Gift programme. Statistics CRSS served a total of 480 home visit clients and 54 day programme clients in The distribution of the home visit clients in terms of age, diagnosis, treatment hospital, area of residence, and discharge outcomes are presented below: Age Group 60 years - 69 years 7% >69 Years 2% Age group < 20 Years 2% Diagnois 20 years - 29 years 14% 30 years - 39 years 22% 50 years - 59 years 25% 40 years - 49 years 28% 35 Treatment Hospital < 20 Years 2% Years 14% Years 22% Years 28% Years 25% Years 7% > 69 Years 2% TOTAL 100% Area of Residence

37 Diagnosis Generalised Anxiety Disorder 3% Undiagnosed 1% Other Psychiatric Diagnosis 4% Obsessive Compulsive Disorder 3% Bipolar Disorder 7% Depression 19% Generalised Anxiety Disorder 3% Schizophrenia 63% Bipolar Disorder 7% Depression 19% Obsessive Compulsive Disorder 3% Undiagnosed 1% Schizophrenia 63% Other Psychiatric Diagnosis 4% TOTAL 100% Treatment Hospital Tan Tock Seng Hospital 3% Other Acute Hospitals and Polyclinics 1% Treatment Hospital Private Psychiatrist and General Practitioners 7% Undiagnosed 1% National University Hospital 30% IMH 47% IMH 47% Changi General Hospital 7% Singapore General Hospital 4% Changi General Hospital 7% 36 Singapore General Hospital 4% National University Hospital 30% Tan Tock Seng Hospital 3% Other Acute Hospitals and Polyclinics 1% Private Psychiatrist and General Practitioners 7% Undiagnosed 1% TOTAL 100%

38 Area of Residence Central CDC 22% South West CDC 34% Central CDC 22% North East CDC 14% North West CDC 15% South East CDC 15% South West CDC 34% TOTAL 100% North East CDC 14% South East CDC 15% North West CDC 15% Discharge Outcome Engaged in Meaningful Activities (eg.work, studies, etc) 8% Family Issue Resolved 2% Learnt to Manage Illness and Compliant to Treatment 6% Learnt Independent Living Skills/ Improvement in ADL 1% Learnt to Utilise Community Resources 2% Undiagnosed/Defaulted Clients Linked to Treatment 2% Still Active in Programme 76% Not Ready for Rehabilitation 2% Others 1% 37 Still Active in Programme 76% Engaged in Meaningful Activities 8% Family Issues Resolved 2% Learnt to Manage Illness and Compliant to Treatment 6% Learnt to Utilise Community Resources 2% Learnt Independent Living Skills/ Improvement in ADL 1% Undiagnosed/Defaulted Clients Linked to Treatment 2% Not Ready for Rehabilitation 2% Others 1% TOTAL 100%

39 Temasek Cares-Employment Support Services Objectives 1. To provide employment support to persons with mental illness between years of age in the competitive labour market with the aim of enabling them to increase job-sustainability competence through on-going support for a period of six months. 2. To provide support to and approach potential employers who may or have hired persons with mental illness. Temasek Cares - Employment Support Services (TC ESS), a pilot project of the Singapore Anglican Community Services, was launched on 27 March The project aims to empower clients towards sustainable employment in the competitive labour market. Not only do Employment Specialists support our clients, they offer consultative and conciliatory support to hiring employers. Services provided by our Employment Specialists include : to the employee: job referrals, vocational assessment, individualised employment planning, social skills training, job development, and follow-along support to the employer: training, consultation, expectation-management, problem-solving and goal-setting for better integration between persons with mental illness and staff at the workplace The vital component of the employment support model incorporates the success-driven concept of follow-along support. Clients are encouraged to be active and fully involved in the job-search process and are then supported through their employment with on-going follow-along support. Referral Source Institute of Mental Health 27% Private Psychiatrists 7% FSCs/CDCs 3% Acute Hospital 71 Institute of Mental Health 30 Private Psychiatrists 8 FSCs/CDCs 4 TOTAL 113 Diagnois 38 Referral Source Occuptatio Acute Hospital 63%

40 Education Level Female 35 Male 30 Male & Female Secondary Sch ITE Pre-university Polytechnic University Male Female Male & Female Secondary ITE Pre-University Polytechnic University TOTAL Diagnosis Group Obsessive Compulsive Disorder 4% Anxiety Disorder 6% Depression 17% Bipolar Disorder 16% Anxiety Disorder 7 Bipolar Disorder 18 Depression 19 Obsessive Compulsive Disorder Schizophrenia/Psychosis 64 TOTAL Schizophrenia/Psychosis 57%

41 Age and Gender Distribution Female Male Years Years Years Years Male Female Years Years Years Years 4 9 TOTAL Expanding Collaborations TC ESS is continually developing partnerships within the community to open up job opportunities as well as educate employers about the feasibility and benefits of employing persons with mental illness. Currently, all TC ESS clients have set employment goals, 91% of which have found jobs in the open employment market, 80% have sustained jobs for more than three months, and 51% have sustained their jobs for more than six months. 31% of the jobs were provided by our community partners. TC-ESS Programme Director Ms Irene Sng (R), SACS Vice President, Keith Chua (Centre) and Cheers HR Liang Yong Hua (Far left) at the Mental Health Talk + Networking Session 25 October 2011 organized by SACS and AIC An employed client working successfully with TC-ESS Community Partner, Cheers Holdings Pte Ltd. 40

42 In commemoration of World Mental Health Day, Mindset (Jardine Ambassadors) collaborated with Singapore Anglican Community Services on a roadshow to promote mental wellness. A Journey to Recovery was held on 8th and 9th October 2011 at City Link Mall. TC ESS was on-site to share about Supported Employment with interested members of the public. Clients from TC ESS shared stories of how supportive their employers were even after disclosing their mental health conditions. They were also able to share their experience of working with an Employment Specialist who could facilitate their integration into the workplace and support them with on-going counselling, developing in them resilience through coping and problem-solving skills. On a field trip to Hong Kong on 19 December, Chief Operating Officer Peter Hsu and Programme Director Ms Irene Sng together with Dr Sally Thio of Caregivers Alliance met with the New Life Psychiatric Rehabilitation Association CEO and the Vocational Rehab and Employment Services Business Development team to hear encouraging success stories of their Social Enterprise initiatives and the effectiveness of their unique business model that combines elements from both the Simulated Business Model and the Social Enterprise Model. They later met with the Hong Kong Polytechnic University s Department of Rehabilitation Sciences to share their appreciation of the Integrated Supported Employment (ISE) model which incorporates work-related, social skills training (WSST) to enable clients to generalise learnt social skills into their workplace for increased employability and job-sustainability. TC-ESS believes in continuous professional development and accreditation to progress in expertise, as well as to ensure merited, sound service to clients. In 2011, TC-ESS among other representatives from SACS attended the Certified Psychiatric Rehabilitation Practitioner Examination Training Programme conducted by the Association for Psychiatric Rehabilitation (Singapore). TC-ESS staff also attended a workshop in Vocational Rehabilitation: Integrated employment in real jobs in the community for people with a disability, organised by The NCSS Academy Social Service Training Institute (SSTI) and met with vocational rehabilitation practitioners from other disability services to explore similar challenges and directions in Vocational Rehabilitation in Singapore, while learning more about Vocational Rehabilitation in Australia. Celebrating God s provisions for 2011 TC-ESS and clients at a Christmas Dinner hosted by Hougang Care Centre TC-ESS has much to celebrate and give thanks for. God has been gracious and generous in providing wisdom, strength and love to reach out to clients has been a fruitful year relationships have been established, tested and strengthened. Employment Statistics In 2011, Temasek Cares Employment Support Services served 113 clients with employment goals referred from hospitals, general practitioners, medical centres, Institute of Mental Health, Community Development Centres and Family Service Centres. A total of 113 clients were fully engaged with employment goals, meaning that clients endorsed a written specific, measurable, attainable, realistic care plan stating their goals related to sustaining employment. A total of 102 (90%) clients started new jobs in open employment, 98 (96%) sustained in open employment for at least one month, 82 (80%) for at least three months, 52 (51%) for at least six months. A large number of clients chose not to disclose their mental illness 41

43 conditions, secured 100 (62.9%) jobs. We have supportive employers who opened their doors to accommodate 59 (37%) new jobs for our clients. To-date we have clients placed in 159 worksites across diversified industries including advertising, horticulture, logistics, marine industries, social and community services, beauty and health care, manufacturing, construction, sales and retail, transport and storage, food and beverages, media, information and communications, information technologies, financial services, real estates, hospitality and tourism, public administration and education services. Occupation Types Associate Professionals and Technician 13% Service and Sales Personnel (Exec) 15% Clerical & Operations 26% Service and Sales Personnel (Non-Exec) 39% Educator 7% Associate Professionals and Technician 20 Clerical & Operations 42 Educators 11 Service and Sales Personnel (Exec) 24 Service and Sales Personnel (Non-Exec) 62 TOTAL

44 Job Sustainability (Continuous Employment within One Year) Less than 1 month, 4% At least 1 month 8% At least 9 month 34% At least 2 month 8% Less than 1 month 4 At least 1 month 8 At least 2 months 8 At least 3 months 30 At least 6 months 17 At least 9 months 35 TOTAL 102 At least 6 month 17% At least 3 months, 29% Outcomes Achieved Clients engagted in employment goals 113 Secured jobs 102 Sustained job for > 3 months 82 Sustained job for < 3 months

45 PEACE-Connect Seniors Activity Centre PEACE-Connect Seniors Activity Centre 平安乐龄活动中心 is the community service arm of Holy Trinity Church, and is affiliated to Singapore Anglican Community Services. Situated in the Kampong Glam constituency, PEACE-Connect aims to promote purposeful community life among the elderly residents living in the HDB rental flats in Kampong Glam through inter-generational activities and support services designed for these seniors. PEACE-Connect seeks to encourage volunteerism and self-help of the residents; to prevent social isolation of the vulnerable; to improve the quality of life among the low-income group. The designated cluster for our service model is made up of senior residents (above 60 years) living in the HDB one-room/ two-room rented units of Blocks 4, 5, 6, 7, 8, 9, 10, 18 & 19. At present, units in Blocks 4, 5, 7, 8, & 9 are installed with the Alert Alarm System, which is mainly attended to by PCsac staff. The immediate surroundings of the vicinity is elder-friendly with lots of void deck space, upgraded living facilities, floor-tofloor lifts and outdoor exercise areas. These facilities are provided for by the former Jalan Besar Town Council in consultation with the Kampong Glam Grassroots Organisations. To date, PEACE-Connect has a data base of 1430 residents, mostly of the elderly one-roomers. This data base has served well in cases of emergency. However, with some deceased, some admitted to aged homes and some moved out of the community, about 850 are in place as at now. It is heartening that PCsac registers an average daily attendance of 300 Resident Users at the Centre. PEACE-Connect has come one big round from a Seniors Activity Centre (Shalom SAC ) to a Neighbourhood Link (PCNL ) and back to a Seniors Activity Centre (PCsac 2010-date). Our Service Cluster is now focused on 9 blocks of 2411 one/two-room HDB rental units. The healthy heartbeat of PCNL is that of an interactive hub, of an extended family and of a help centre. The senior residents return day after day to be part of this vibrant community, created by the seniors themselves; supported by generous benefactors and committed volunteers; managed by dedicated staff. Each day, the elderly Resident Users (as the Centre calls them), look forward to the routine activities, which are managed solely by volunteers and conducted on a daily basis. They range from the basic meals to karaoke to bingo to line dancing. For the less active, there is TV-watching to newspaper-reading to elder gym work-out. Each month, the seniors can also enjoy special events or activities, sponsored by corporate and individual partners. The benefactors kind generosity is a source of encouragement to the Centre s Management Committee and Staff. In the year 2011, PEACE-Connect maintained a happy number of specially sponsored events/activities; opened her doors to more school-based Community Involvement Projects; saw a sizeable increase in her collaboration with the Grassroots Organisations. The feeling at the Centre had been one with the caring Kampong Glam family and one with the high-spirited Singaporean community. At the Centre, we had our fair share of fun-filled times, wellness attention and community awareness:- Lunar New Year Period : A total of 27 celebrative events within January-February Project Sunshine : A year-round routine house-visit project to cover the 9 blocks of flats assisted by members from St. Andrew s Cathedral, Kum Yan Methodist Church and Holy Trinity Church. HDB Good Neighbours Award 2011 : This year s award (Open Category 1st Position) was won by Teo Kwang Hwee, a Resident User and a regular volunteer at PCsac. 16 July : Good Neighbours Day (a joint event with Beach Road & Crawford Resident Committees) 17/24 September : Home Health Screening by Heart Foundation 44

46 15 October : Familiarisation Visit by Acting Minister for MCYS, Chan Chun Sing 22 October : Home makeover of 10 units by CityCare 12 November : Visit by the St Andrew s Community Hospital Mobile Clinic 15 November : Supa-seniors Birthday Party for those above 90 years old 10 December : Visit by Chinese Churches Patriotic Association delegation 17 December : Family Kampong Glam (a joint event with the RCs & supported by Kum yan Methodist Church & Holy Trinity Church) God s mercy and grace has always been with PEACE-Connect in that we were able to maintain close working relations with relevant government bodies, community partners, corporate sponsors, individual benefactors, churches and service providers. We are grateful for all the links that brought about great benefits for the seniors under the Centre s care. Lucy Tan Centre Manager 45

47 CITY Community Services CITY Community Services is a community service of St Andrew s Cathedral, and a member of the Singapore Anglican Community Services. Mission Statement CITY stands for Character In The Young. Our mission is to build good character in school children, and to show Christian love by providing practical assistance to those in need. Objective CITY seeks to serve the community by meeting the needs of underprivileged primary school children through our student care centres and Befrienders Clubs in schools. The Clubs provide tuition and coaching to students, organize fun activities, camps, life skills and leadership workshops. Simply put, CITY wants to be a friend to children who are in need of love and a caring mentor. Work in schools For the year 2011, CITY ran weekly Befrienders Clubs in 16 schools Bukit View Primary, East Coast Primary, Eunos Primary, Fengshan Primary, Fuhua Primary, Gan Eng Seng Primary, Hougang Primary, Jurong West Primary, MacPherson Primary, Naval Base Primary, North View Primary, North Vista Primary, Seng Kang Primary, Townsville Primary, White Sands Primary, and Xishan Primary. CITY conducted career fairs in Gan Eng Seng Primary, and MacPherson Primary and workshops on Character Development, Self-Esteem & PAL Tchoukball, in addition to outings and camps. The Orientation camps, Six2One camp and Playmax continue to be hot favourites for the students. We are happy to report that CITY received Awards from the following schools - East Coast Primary, Eunos Primary, Gan Eng Seng Primary, MacPherson Primary, Naval Base Primary, North View Primary, North Vista Primary, Seng Kang Primary, and White Sands Primary School. Student Care Services Our first student care centre, Kidz Ark, opened officially in Nov 2010, has completed a year of operations. The school, North View Primary School, has made further space available, and we will be able to accommodate 90 children in The second student care centre, Happy Hearts, at Townsville Primary School opened its doors in January 2011 with an enrolment of 65 children. We will be able to take in 120 children in Our good partnership with the principal and teachers in these two schools has enabled us to provide a nurturing environment for the children. CITY Alumni We continue to keep in touch with the Alumni via Facebook. Community Partners CITY is grateful to all its community partners - in particular Weird Tales, IBM, Ben Foods, Nestle, Swensen s, Xilinx Asia 46

48 Pacific, and Anglican High School, who worked with us to bring cheer and hope into the lives of our children and their families. Staff and Volunteers Ten full time staff joined us in the student care work. Total staff strength at the end of the year is 21 staff. Some staff members have been sent for First Aid courses and Art and Craft Workshop. A staff member completed a Specialist Certificate in Youth Management and another completed a course in Cognitive Behavior Therapy. We hope to offer staff suitable training opportunities each year. CITY has 16 regular volunteers, and 50 volunteers who help to run the camps and workshops. We are most grateful to our volunteers, Servers and Tributers who have worked alongside us in We would like to register our special thanks to: Acts Centre, for their steadfast support in making available 4 of their staff to work with us in the Befrienders Clubs; St John s Chapel, St Peter s Church and St Paul s Church and SAC Mandarin Congregation for their volunteers, commitment, and prayer support. We have not been able to meet all the new requests from schools to start Befrienders Clubs. We continue to need more volunteers to come alongside us so that we can increase the number of clubs and befriend more children. 5th Anniversary Celebrations CITY will have completed five years operations in We plan a fundraising golf event and thanksgiving dinner on Thursday, 26 April 2012, at the Raffles Country Club. 47

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53 St. Andrew s Mission Hospital As St. Andrew s Mission Hospital (SAMH) entered into its 98th year of service, we reflect on the legacy of our founder, Dr. Charlotte Ferguson-Davie, whose love and compassion for the sick and vulnerable continues to inspire us. This has been a significant year of growth and development for SAMH. The Board, Management Committees and staff of SAMH and its services have worked tirelessly to reach out to various communities-in-need. We are grateful for our supporters who journey alongside us in our mission of care. We are pleased to have this opportunity to share with you the development and growth that took place in SAMH marked two significant milestones in On 29 March, we celebrated the official opening of St. Andrew s Autism Centre (SAAC) at Elliot Road. The opening ceremony was graced by President SR Nathan and attended by s. Nathan, senior government officials, associates, supporters and beneficiaries. This purpose-built facility, which took five years of planning and development, provides one-stop comprehensive services to individuals with autism and their families. The Centre operates the St. Andrew s Autism School for children aged 7 to 18, and a Day Activity Centre under its adult autism services for youths and adults beyond 18 years of age. In its first year in the new facility, SAAC s priority was to increase enrolment and help more families with member with autism needing support to access essential services. In 2011, SAAC s enrolment grew by 16% with 150 clients, of whom 113 are students and 37 are Day Activity Centre clients. Correspondingly, SAAC recruited 29 new teaching staff for the School, 10 new coaches for the adult services, a senior social worker and a speech therapist. The second milestone was reached in November when St. Andrew s Community Hospital (SACH) joined Changi General Hospital (CGH), SingHealth Polyclinics, and The Salvation Army Peacehaven Nursing Home as founding members of the Eastern Health Alliance (EH Alliance). The first of its kind in Singapore, the EH Alliance comprises public healthcare and nonprofit organizations working together to offer seamless, high quality and patient-centric healthcare services for patients living in the eastern part of Singapore. As SACH and CGH have enjoyed a close and collaborative working relationship since 2005, joining the EH Alliance was but a natural progression. Although a member of the EH Alliance, SACH retains full independence in its governance and operations. Since 2010, SACH has extended its services into the community. It collaborated with St. Hilda s Community Services Centre to provide physical and occupational therapy services to residents living in Kampong Arang. The therapy services have proven essential to the well-being of the residents. In 2011, the therapy services was upgraded and accredited by the authorities as a Day Rehabilitation Centre. SACH also worked with Peace-Connect Neighborhood Link in Kampong Glam to provide regular maintenance therapy sessions to the clients with rehabilitative needs. During the year, SACH set up and operates the St. Andrew s Mission Hospital Clinic at Elliot Road. Housed within the premises of St. Andrew s Autism Centre (SAAC), this Clinic provides medical consultation, health screening and health education services for the Centre s students and adult clients. The provision of medical services to SAAC will enable students and clients with autism to receive integrated educational, social and medical services in a single facility. St. Andrew s Lifestreams (SAL), our care and counselling ministry, supports the rising needs for professional training, pastoral care and counselling. SAL has a variety of programmes for care and counselling practitioners, caregivers, families, educators, parents and youths. New professional training courses namely on Mental Health First Aid, Mid-Life Direction, Family Conferencing and Conflict Resolution were introduced to address the challenges faced in the current competitive environment. Pastoral Care Training continues to be a key service of SAL. Its training courses are also conducted in Mandarin so as to reach out to more in the faith community. A new programme was added to SAL s Children and Youth Services this year. The You Can Do It programme deals with social emotional learning for youths. Two workshops were conducted to help students achieve their full academic potential, display positive interpersonal behaviour and to experience emotional well-being. 52

54 Additional new developments during the year include SAMH exploring the feasibility of developing capabilities for psychiatric residential long-term care together with the Singapore Anglican Community Services (SACS). Through this we are seeing the potential of integrative value adding of our sister organisations working together. We have been planning and engaging the authorities on this potential new area of service. SAMH and SACS, facilitated by the chaplaincy office, have jointly engaged the Anglican Schools to work with them as strategic partners, offering their students a comprehensive service learning experience to develop social consciousness, public service and servant leadership. In November, school administrators, teachers and students were invited to visit the various SAMH and SACS services to learn about their operations and the community involvement programme opportunities in each service. Acknowledgement We extend our deepest gratitude to the individuals, corporations, business associations, philanthropic groups and foundations, and parishes who have partnered us in our care mission. You have blessed us with your finances, time, talents, advice, encouragement and prayers. Thank you for your faith in our work. Without your contributions, our services would not be able to grow from strength to strength We would also like to thank the various Government ministries and agencies for their guidance, advice, grants and additional funds which help in the development of our respective services. The Board of Management and the respective Management Committees would like to thank all the staff of SAMH, SAAC, SACH and SAL for your hard work and dedication. You have held fast to our vision and mission as you serve the communitiesin-need, constantly seeking opportunities to be relevant towards societal needs. We would also like to thank our volunteers for your friendship and contributions to our respective services. Our behalf of the Board of Management, I would like to record our appreciation to. John Ang, who has relinquished his role as Chief Executive Officer of SAAC in August and has been appointed as Group Research-Development Consultant of Singapore Anglican Community Services. John has been instrumental in overseeing the development of SAAC from scratch, starting from He has played a key role in conceptualising and shaping the development of the Elliot Road campus incorporating many features purpose-built for people with autism.. Dennis Ang, Chairman, Management Committee of SAAC is presently covering the duties of the Chief Executive Officer of SAAC. The Board would also like to thank. James Chan for his service with SAL. James has relinquished his role as Executive Director of SAL in September and has been appointed as Director of Hougang Care Centre. In October, we welcome on board. Christopher Tan as Acting Executive Director of SAL. Last but not least, I would like to thank our Board of Management and Management Committee members for their wise counsel and guidance. Since 1913, SAMH has continuously re-shaped and refocused its services as needs dictate. Many hands had helped to build the services but one thing remains consistent the spirit of the workers, their unwavering desire to give their best and to serve as Christ did. Together with the support and generosity of many in the community, we at SAMH are able to fulfill our commitment to care for the community regardless of race, religion, nationality and ability to pay. May God bless all of you always. 53

55 The Mission to Seafarers Introduction The Mission to Seafarers is a missionary society of the Anglican Church that provides for the social and spiritual needs of all seafarers regardless of race, creed or nationality. Currently the mission has a presence and operates in well over 300 ports around the world. Seafarers are reached through a network of chaplains, staff and volunteers. There are Drop-In Centers in over 100 ports where seafarers can rest and relax away from their ships and communicate through or phone with their families and friends. It is also a place where friendships, care and assistance are provided; seafarers get local information, find help with problems or attend a worship service. In Singapore there are three such centers; The Seafarers Care Centre in Jurong Port operated by MtS, and under the auspices of The Maritime and Port Authority of Singapore, a combined Missions Centre operations at Keppel Gate (International Seafarers Drop-In Centre. A third drop-in center at Pasir Panjang terminal is manned and managed by SEACARE. Our Vision is to be valued as God directed leaders in caring for seafarers through our excellence, innovation, commitment and relevance in providing for seafarers spiritual, social and practical welfare. The Singapore Branch of the Mission to Seafarers is dedicated to providing quality spiritual and practical care for seafarers through affordable and accessible facilities and through a highly trained and well equipped team of Chaplains and Volunteers. The Branch seeks to expand an awareness of the needs of seafarers, to foster civic and ecclesiastical responsibility in caring for them, to emphasize the role and responsibility of the maritime community as employers and to strengthen a sense of purpose in their seafaring careers The Mission relies solely on the generosity of benefactors to finance the work. We are therefore, more than indebted to our volunteers and donors who support us with dedication and generosity. In partnership with them we are able to provide an effective ministry to seafarers, whatever their nationalities who call at any of the Ports of Singapore. Human Resource Full Time Paid Staff d Peter Manimuthu : Port Chaplain (Since November 2010) David See Kok Chuan : Assistant Port Chaplain Toh Soon Kok : Centre Manager The Mission to Seafarers Care Centre, Jurong Port Service Providers Ho Kit Yee : Evening Shifts Care Centre (Mon Sat) s Wee Yat Lian : Accountant s Koh Gek Lang Susan : Accounts and Office Administration John Tan Kwang Liang : Operations Executive The Port Chaplain is responsible for the overall management and operations of the Branch. In all professional matters he is accountable to the Secretary General of the Mission to Seafarers, Central Office, London. In personal matters he is accountable to the Bishop or as assigned, in the Diocese of Singapore. 54

56 The Assistant Chaplain is responsible for ship visiting in Tanjong Pagar, daily visits to Keppel Gate International Seafarers Drop-In Centre, hospital visitations, liaising with seafarers unions and administrative functions assigned by the Port Chaplain. The Centre Manager and is responsible for the day to day operations and management of The Seafarers Care Centre in Jurong Port and for daily visitation of ships in Jurong Port as well as Pasir Panjang Terminal. Volunteers Management Committee: As a registered charity, The Mission relies on a dedicated team of volunteers. Under the previous Chairmanship of SC Lim, and current chairmanship of Capt Lee Wai Pong, members of the Committee have been more than generous in their contribution of time and effort in managing the financial affairs and assets of the branch and in supporting the core services provided and organizing fund raising activities. The Management Committee members elected at the Annual General Meeting in June 2011 were: Lee Wai Pong (Chairman) Capt. Robert Walker (Vice Chairman) Andrew Tay (Hon Secretary) Yeap Soon Aun (Hon Treasurer) Members: SC Lim,. Marv Hixson, Capt. Frederick Francis, Capt. Richard Howe,. Brian Jenner, Capt. Robin Foo and. Mohamad Idris a Co-opted Member, who is with the Union (SOS). Training and Development Feb : Ship Visitors Course Oct 6-10 : Center Management Training Course Oct : Post Trauma Counseling Nov : Seafarers Ministry Training To date we have four volunteers who assist on a regular basis on ship visits. Fund Raising Events And Donations During the year under review we held fund raising activities through the OCBC Bike Challenge (March 2011), the Annual Sea Sunday Appeal in July, a 24 hour Swim (Splash for Cash) held on 11 November 2011, coordinated by Capt Frederick Francis at Tanglin Club and the Singapore marathon in which our Chairman Cpt Lee Wai Pong completed the race and coolly raised SGD32,00.00 through his network of supporters. To date we have received generous donations from individuals who are ardent supporters of the mission. Donations received through fund raising activities for the year was close to $ 136, which is more than 50% of the income needed to keep our doors open and centers functioning effectively and efficiently. Centres Seafarers Care Centre (Jurong) Manager : Toh Soon Kok Part-Time Center Assistant : Ho Kit Yee Opening Hours : 1.00 pm pm (Mon Sat) Facilities : Internet, Telephone, Television, Library, Kitchenette, Souvenirs, Toiletries, Telephone Cards, Daily Newspaper. International Seafarers Drop-In Centre (Keppel Gate) Participating Organizations: Maritime and Port Authority of Singapore (Sponsor), Apostleship of the Sea, Danish Seamen s Church, International Lutheran, Seafarers Mission, Norwegian Seamen s Mission, The Swedish Seamen s Missions and The Mission to Seafarers Opening Hours : am 9.00 pm (Mon Fri) Facilities : Internet, Telephone, Kitchenette, Telephone Cards, Daily Newspapers. 55

57 Seafarers endure long periods of loneliness and isolation as they spend months away from their homes and families. At sea they are completely cut off from all that we take for granted and in port they are always visitors. They can often face many other difficulties including unsafe conditions, non payment of wages or being left stranded without food or money. While the majority of seafarers work in good conditions on well maintained vessels, even on the best ships they can be anxious of their family, suffer bereavement, feel homesick or need spiritual or practical support. In Singapore we have a Central Office in Telok Blangah House and a Seafarers Care Centre in Jurong Port which currently receives just over 300 seafarers a month. We also support the International Seafarers Drop-In Centre at Keppel Gate which is visited by more than 350 seafarers a month. At all these venues seafarers receive a friendly welcome and are able to use internet and telephone facilities to contact their families and friends, be in an environment that is conducive enough to be ä home away from home. In this way we shrink the separation gap between them and their loved ones. We currently visit just about 200 ships a month in order to interact with seafarers who spend most of their time at sea and are not always able to go ashore to enjoy hospitality or to find someone with whom they can share a problem. As an Anglican Missionary agency whose only income is from donations and grants we rely on the generosity of donors to sustain our ministry. We are deeply grateful to the Diocese of Singapore and the Parishes who have untiringly supported the mission. At present we need to raise over SGD$260, a year to finance our ministry to seafarers. This is an enormous challenge, but we gladly accept it in faith, knowing that God is truly our faithful Provider. Our concerns have been for the fishermen and in collaboration with all the missions, MPA, MHA, MOM, MWC and AVA, we are looking at how a drop in center can be set up at Jurong Fisheries which will eventually be manned by ILSM. Another area of concern has to do with Vessels at Anchorage and how to reach and care for the seafarers there. Singapore is a busy port with about 1400 vessels passing through daily and our outreach is but only to a fraction of the maritime crew. We do pray that God will enlarge our tents and strengthen the existing ministry. Finances Year 2011: Total Income : SGD$ 212, Total Expenditure : SGD$236, (SGD$ 24,480.21) Conclusion The year so far has been an eventful one with provision for training and development as well as opportunities for pastoral care. Peter Manimuthu Port Chaplain 56

58 F i n a n c i a l R e p o r t

59 Financial Report Singapore Anglican Community Services Association Information Unique Entity Number S75SS0005H Address 10 Simei Street 3, Singapore Auditors RSM Chio Lim LLP 8 Wilkie Road #03-08 Wilkie Edge Singapore Bankers DBS Bank Ltd Oversea-Chinese Banking Corporation Limited Malayan Banking Berhad Sing Investments & Finance Limited 58

60 Singapore Anglican Community Services Unique Entity Number: S75SS0005H Statement by the Board For the Reporting Year ended 31 December 2011 In the opinion of the Board, the accompanying financial statements are drawn up so as to give a true and fair view of the state of affairs of Singapore Anglican Community Services (the Society ) as at 31 December 2011 and the results, changes in accumulated funds and cash flow of the Society for the reporting year ended on that date and at the date of this statement there are reasonable grounds to believe that the Society will be able to pay its debts as and when they fall due. The board approved and authorised these financial statements for issue. On behalf of the Board Daniel Koh Hock Seng HON. SECRETARy Ho Boon Sing HON. TREASURER Singapore: 18 April,