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Trademark and Copyright Warning Copyright 2010-2016, Kirkpatrick Partners, LLC. All rights reserved. This presentation remains the exclusive property of Kirkpatrick Partners, LLC.

The following marks are the property of Kirkpatrick Partners, LLC as related to educational / training materials, programs and books: Kirkpatrick Bright Light Kirkpatrick Four Levels Blended

1 Trademark and Copyright Warning Copyright , Kirkpatrick Partners, LLC. All rights reserved. This presentation remains the exclusive property of Kirkpatrick Partners, LLC. Distribution or duplication of these slides and content, in whole or in part, in any way is strictly prohibited. These are for the personal use of program attendees only. The following marks are the property of Kirkpatrick Partners, LLC as related to educational / training materials, programs and books: Kirkpatrick Bright Light Kirkpatrick Four Levels Blended Evaluation The One and Only Kirkpatrick More Fatal Kirkpatrick Model Execution Errors Practical Tips for Identifying and Correcting Them Wendy and Jim Kirkpatrick July 14, 2016 Copyright , Kirkpatrick Partners, LLC. All rights reserved. 1

The Kirkpatrick Model Level 4: Results The degree to which targeted program outcomes occur and contribute to the organization s

2 Participant Interaction I am confident that I am evaluating my programs effectively. A. Strongly disagree B. Disagree C. Agree D. Strongly agree Please comment on your self-rating in the chat area. The Kirkpatrick Model Level 4: Results The degree to which targeted program outcomes occur and contribute to the organization s highest-level result The Kirkpatrick Model Level 3: Behavior The degree to which participants apply what they learned during training when they are back on the job Copyright , Kirkpatrick Partners, LLC. All rights reserved. 2

The Kirkpatrick Model Level 2: Learning The degree to which participants acquire the

participation in the training The Kirkpatrick Model Level 1: Reaction The degree to

Participant Interaction In the dedicated chat window below, please share a benefit of

3 The Kirkpatrick Model Level 2: Learning The degree to which participants acquire the intended knowledge, skills, attitude, confidence and commitment based on their participation in the training The Kirkpatrick Model Level 1: Reaction The degree to which participants find the training favorable, engaging and relevant to their jobs Participant Interaction In the dedicated chat window below, please share a benefit of starting with Level 4. Copyright , Kirkpatrick Partners, LLC. All rights reserved. 3

powerful levels of Level 3 Behavior and Level 4 Results Actions to Take 1.

4 Fatal Error #1 Waiting until after training has been delivered to consider evaluation Likely Consequences Lack of clarity on the true purpose of the program Not having any meaningful program results to share with stakeholders Not getting to the more powerful levels of Level 3 Behavior and Level 4 Results Actions to Take 1. Create your evaluation plan as you design the program Kirkpatrick Partners. All rights reserved. Copyright , Kirkpatrick Partners, LLC. All rights reserved. 4

Level 1: Reaction Level 2: Learning Level 3: Behavior Level 4: Results Level 4: Results Level 3: Behavior Level 2: Learning Level 1: Reaction 2010-2016 Kirkpatrick Partners. All rights reserved.

5 Level 1: Reaction Level 2: Learning Level 3: Behavior Level 4: Results Level 4: Results Level 3: Behavior Level 2: Learning Level 1: Reaction Kirkpatrick Partners. All rights reserved. Questions to Ask What problem is this training supposed to solve? What outcome would mean success? (Level 4) What should people actually do on the job after training? What performance problem are you trying to solve? (Level 3) What do people need in order to be successful? (Level 2 and Level 3) Kirkpatrick Partners. All rights reserved. Copyright , Kirkpatrick Partners, LLC. All rights reserved. 5

Fatal Error #2 Viewing post-training evaluation as summative measurement only Likely Consequences Missing the chance to correct issues during training Uncovering only partial truth, which limits

7 Fatal Error #2 Viewing post-training evaluation as summative measurement only Likely Consequences Missing the chance to correct issues during training Uncovering only partial truth, which limits informed decisionmaking Ignoring the human factor that is required to bring numeric data to life Actions to Take 1. Build formative evaluation into your programs Copyright , Kirkpatrick Partners, LLC. All rights reserved. 7

collection of data or information during a learning event or

8 Summative Evaluation The collection of data or information after a learning event or phase Formative Evaluation The collection of data or information during a learning event or phase Copyright , Kirkpatrick Partners, LLC. All rights reserved. 8

Level 1: Reaction Customer satisfaction Engagement Relevance Level 2: Learning The Five

Confidence I know it. I can do it right now. I believe this will be worthwhile to do on the job.

Formative Evaluation Methods, Tools and Techniques Level 1 Instructor observation Pulse check

9 Level 1: Reaction Customer satisfaction Engagement Relevance Level 2: Learning The Five Components of Learning bring participants to the beginning of Level 3 Knowledge Skill Attitude Confidence I know it. I can do it right now. I believe this will be worthwhile to do on the job. I think I can do it on the job. Commitment I will do it on the job. Formative Evaluation Methods, Tools and Techniques Level 1 Instructor observation Pulse check Dedicated observer Level 2 Discussions Group activities Case studies Copyright , Kirkpatrick Partners, LLC. All rights reserved. 9

Participant Interaction To what degree are you currently using formative evaluation to gather real-time data? A. I am not doing it at all. B. I am doing it, but not in any deliberate manner. C.

10 Participant Interaction To what degree are you currently using formative evaluation to gather real-time data? A. I am not doing it at all. B. I am doing it, but not in any deliberate manner. C. I do it quite a bit, but may not effectively react to the data. D. I am doing it effectively on a regular basis. Share your comments in the chat area. Actions to Take 1. Build formative evaluation into your programs 2. For important initiatives, use interactive evaluation methods Copyright , Kirkpatrick Partners, LLC. All rights reserved. 10

Participant Interaction In the dedicated chat window below, share your ideas for gathering qualitative / human data from participants of key programs and initiatives.

11 Participant Interaction In the dedicated chat window below, share your ideas for gathering qualitative / human data from participants of key programs and initiatives. Fatal Error #3 Investing the majority of evaluation resources in L&D data Likely Consequences Looking foolish or frivolous in the eyes of stakeholders Isolating yourself from the business Risking your credibility, budget and career Copyright , Kirkpatrick Partners, LLC. All rights reserved. 11

Focus your evaluation efforts for mission critical programs

12 Actions to Take 1. Spend time in the business Actions to Take 1. Spend time in the business. 2. Focus your evaluation efforts for mission critical programs on Levels 3 and 4. Copyright , Kirkpatrick Partners, LLC. All rights reserved. 12

No In the chat area, please list one specific action you plan to take as a result of

13 Participant Interaction I have at least one idea I can implement in my work. A. Yes B. No I would recommend this program to others in this field. A. Yes B. No In the chat area, please list one specific action you plan to take as a result of your participation in this program. Copyright , Kirkpatrick Partners, LLC. All rights reserved. 13

14 Participant Interaction Would you like to chat with us? Do you have more in-depth questions? Provide your contact information in private chat to presenters or host, and we will get back to you within the next week. Watching the recording? Contact us at or (770) Additional FREE Resources Blended Evaluation Form samples Online resource library with 60+ items LinkedIn Kirkpatrick Evaluation discussion group Weekly e-newsletter Kirkpatrickpartners.com Your Virtual Badge Share the news of your new knowledge with a virtual badge. Watch for from alerts@credly.com Accept your virtual credit from o sign in to your free Credly account o sign up if you don t already have an account Use Credly s built-in tools to post your badge in social media Copyright , Kirkpatrick Partners, LLC. All rights reserved. 14

Customer service: information@kirkpatrickpartners.com Sales: inquiries@kirkpatrickpartners.

15 Receive 10% off the pre-order price of our newest book Bonus Offer Go to td.org Search on Kirkpatrick s Four Levels Use discount code SPRINGBOOKS16 Please Contact Us Customer service: information@kirkpatrickpartners.com Sales: inquiries@kirkpatrickpartners.com (770) kirkpatrickpartners.com Copyright , Kirkpatrick Partners, LLC. All rights reserved. 15

JOIN THE KIRKPATRICK COMMUNITY FOR FREE RESOURCES & INFORMATION Kirkpatrick Partners strives to provide the information you need, when and how you want it.

slides, diagrams and tools One efficient weekly email containing: Weekly Kirkpatrick Quick Tip Latest articles News, specials and event schedules Ability to comment

Do you like your Facebook page better than your Outlook inbox? If so, this step is for you! Follow Kirkpatrick Partners on your favorite social media network.

our boards on Pinterest, or subscribing to The Official Kirkpatrick Blog on our website.

16 JOIN THE KIRKPATRICK COMMUNITY FOR FREE RESOURCES & INFORMATION Kirkpatrick Partners strives to provide the information you need, when and how you want it. STEP 1: REGISTER WITH KIRKPATRICK PARTNERS Register online at to receive access to the online Kirkpatrick Resource Library and be automatically enrolled in our weekly newsletter. Receive all of the following: Access to online Kirkpatrick Resource Library containing 60+ free items on demand Articles, white papers, videos, podcasts, PowerPoint slides, diagrams and tools One efficient weekly containing: Weekly Kirkpatrick Quick Tip Latest articles News, specials and event schedules Ability to comment on features in The Official Kirkpatrick Blog STEP 2: SELECT YOUR FAVORITE SOCIAL MEDIA FOR TIMELY UPDATES Do you prefer to get your news as it happens? Do you like your Facebook page better than your Outlook inbox? If so, this step is for you! Follow Kirkpatrick Partners on your favorite social media network. Join the discussion and receive the latest news by liking us on Facebook, following our Twitter connecting with us on LinkedIn, following our boards on Pinterest, or subscribing to The Official Kirkpatrick Blog on our website. STEP 3: ADD CUSTOMIZED SUBSCRIPTIONS FOR MORE INFORMATION Do you want everything from Kirkpatrick Partners? If so, follow and on Twitter, join the Kirkpatrick Evaluation Discussion Group on LinkedIn and subscribe to the Kirkpatrick Partners YouTube channel. The One and Only Kirkpatrick (770)

MAXIMIZING RESULTS WITH KIRKPATRICK Early part of the journey - Ensuring effective training Register for FREE

com Watch Kirkpatrick webinars Discuss effective training versus training effectiveness in your organization

Evaluation discussion group in LinkedIn Participate in the Kirkpatrick Four Levels Evaluation Certification Program -

critical behaviors and leading indicators Schedule a Kirkpatrick Strategic Evaluation Planning Certificate Program

final destination - Maximizing organizational ROE (return on expectations) Consider a Kirkpatrick Business Partnership

17 MAXIMIZING RESULTS WITH KIRKPATRICK Early part of the journey - Ensuring effective training Register for FREE resources at kirkpatrickpartners.com Watch Kirkpatrick webinars Discuss effective training versus training effectiveness in your organization Participate in Getting to Kirkpatrick Levels 3 & 4 or Igniting the Inner Fire workshops Join the Kirkpatrick Evaluation discussion group in LinkedIn Participate in the Kirkpatrick Four Levels Evaluation Certification Program - Bronze Level Farther down the road - Building training effectiveness Connect Levels 3 and 4 through required drivers, critical behaviors and leading indicators Schedule a Kirkpatrick Strategic Evaluation Planning Certificate Program Implement a systematic evaluation decision-making process Obtain Kirkpatrick silver level certification Nearing the final destination - Maximizing organizational ROE (return on expectations) Consider a Kirkpatrick Business Partnership Analysis Schedule a Kirkpatrick Impact Study Present your compelling chain of evidence to your corporate jury Obtain Kirkpatrick gold level certification 06/2016 (770) information@kirkpatrickpartners.com

Kirkpatrick s Four Levels of Training Evaluation Receive 10% off the pre-order price This book offers indispensable insight into the power and importance of evaluation as a means to demonstrate the

It is clearly written, based on evidence, and contains practical guidance that can be applied by those who want to measure and show the value and impact of learning programs.

18 Kirkpatrick s Four Levels of Training Evaluation Receive 10% off the pre-order price This book offers indispensable insight into the power and importance of evaluation as a means to demonstrate the organizational value of training and development. It is clearly written, based on evidence, and contains practical guidance that can be applied by those who want to measure and show the value and impact of learning programs. Jeff Fetterman Senior Manager Learning and Development Booz Allen Hamilton Discover a complete blueprint for implementing the model in a way that truly maximizes business results. And delve into Jim and Wendy s new findings that, together with Don Kirkpatrick s work, create the New World Kirkpatrick Model, a powerful methodology that melds people with metrics. Use the discount code: SPRINGBOOKS16 Go to td.org Search on Kirkpatrick s Four Levels (770) information@kirkpatrickpartners.com

New World Kirkpatrick Levels 1 and 2: Powerful Components Not to Overlook

New World Kirkpatrick Levels 1 and 2: Powerful Components Not to Overlook Trademark and Copyright Warning Copyright 2010-2015, Kirkpatrick Partners, LLC. All rights reserved. This presentation remains the exclusive property of Kirkpatrick Partners, LLC. Distribution or duplication