Opening Keynote Using emotional intelligence to engage with line managers for harmonious collaboration

Transcription

1 Sponsored by: Opening Keynote Using emotional intelligence to engage with line managers for harmonious collaboration Deiric McCann Genos #CIPDDLM

2 Using Emotional Intelligence to engage with line managers to engage for harmonious cooperation Deiric McCann

3 Five bestselling business books Deiric McCann articles on management topics Head of International

4 Your Experience of Emotional Intelligence Think of a your best ever boss, coworker, mentor, coach, teacher, etc. Write their name on the top of your paper, and draw a line under it Game changing for business, life changing for people 2015 Genos International 4

5 Your Experience of Emotional Intelligence leave some space on the page underneath

6 Your experience of your BEST EVER Boss (or co-worker, mentor, coach, teacher etc.) 1. Demonstrates awareness of their mood and emotions 2. Makes other feel appreciated 3. Is open and honest about mistakes 4. Makes ethical decisions 5. Manages their emotions effectively in difficult situations 6. Recognises others hard work and achievements Now, total those scores and draw a line under your ratings 1 Significantly less than others 2 Less than others 3 About Typical 4 More than others 5 Significantly more than others Game changing for business, life changing for people 2015 Genos International 6

7 How did/do they make you feel? Consider how you felt/feel around this person. Underneath your ratings, write down the feelings/emotions that come to mind about this person. How did/do they make you feel?

8 What discretionary effort were you motivated to give this person? Discretionary effort is the level of effort people could give if they wanted to, but above and beyond the minimum required. Discretionary effort is going the extra mile. How much this did person motivate you to go the extra mile? Hardly motivated at all Highly motivated

9 Your Experience of Emotional Intelligence Think of your worst ever boss, coworker, mentor, coach, teacher, etc. Write their name on the top of your paper Game changing for business, life changing for people 2015 Genos International 9

10 Your Experience of Emotional Intelligence leave some space on the page underneath Game changing for business, life changing for people 2015 Genos International 10

11 Your experience of your WORST EVER Boss (or co-worker, mentor, coach, teacher etc.) 1. Demonstrates awareness of their mood and emotions 2. Makes other feel appreciated 3. Is open and honest about mistakes 4. Makes ethical decisions 5. Manages their emotions effectively in difficult situations 6. Recognises others hard work and achievements Now, total the scores and draw a line under your ratings 1 Significantly less than others 2 Less than others 3 About Typical 4 More than others 5 Significantly more than others Game changing for business, life changing for people 2015 Genos International 11

12 How did/do they make you feel? Consider how you felt/feel around this person. Underneath your ratings, write down the feelings/emotions that come to mind about this person. How did/do they make you feel?

13 What discretionary effort were you motivated to give this person? Discretionary effort is the level of effort people could give if they wanted to, but above and beyond the minimum required. Discretionary effort is going the extra mile. How much this did person motivate you to go the extra mile? Hardly motivated at all Highly motivated

14 Your Experience of Emotional Intelligence What was your score for your best boss, coworker, mentor, coach, teacher, etc.? What was your score for your worst boss, coworker, mentor, coach, teacher, etc.? Game changing for business, life changing for people 2015 Genos International 14

15 Your Experience of Emotional Intelligence How did your best boss, coworker, mentor, coach, teacher, make you feel? How did your worst boss, coworker, mentor, coach, teacher, make you feel? Game changing for business, life changing for people 2015 Genos International 15

16 Discretionary effort for the best boss? How much this did person motivate you to go the extra mile? Hardly motivated at all Highly motivated

17 Discretionary effort for the worst boss? How much this did person motivate you to go the extra mile? Hardly motivated at all Highly motivated

18 Maya Angelou People will forget what you said, People will forget what you did, But people will never forget how you made them feel

19 You Assessed Those 2 Bosses Demonstrated EI Recognises others hard work and achievements Demonstrates awareness of their moods and feelings Manages their emotions effectively in difficult situations Emotional Intelligence Makes others feel appreciated Makes ethical decisions Is open and honest about mistakes

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22 Neuroscience of Emotions: A Practical Model Status Certainty Autonomy Relatedness Fairness David Rock

23 Status Importance relative to others

24 Certainty An ability to predict the future

25 Autonomy A sense of control over events

26 Relatedness A sense of belonging & connection

27 Fairness A perception of a fair exchange

28 so what do I do?

29 Status Show them what is great about them

30 Certainty Make your expectations /commitments clear and time specific

31 Autonomy Offer options and alternatives: make them feel in control

32 Relatedness Demonstrate trust and establish clearly what you share in common

33 Fairness Be more than fair be generous

34 Using Emotional Intelligence to engage with line managers to engage for harmonious cooperation Deiric McCann