Automated Secure Alarm Protocol (ASAP) Partners. Glenn Schroeder CTO, NetOne Co- Chair ASAP Technical Opera8ons

Transcription

1 Automated Secure Alarm Protocol (ASAP) Partners Glenn Schroeder CTO, NetOne Co- Chair ASAP Technical Opera8ons

2 Bold So;ware is:

3 What is it? The ASAP service is an implementa8on of a ANSI standard to facilitate the electronic communica8on with responding agencies without the use of a voice call.

4 ASAP to PSAP

5 Typical Workflow Normal central sta8on processing of Alarm Messages ECV, etc. 1. CS Operator sends ini8al alarm to PSAP 2. PSAP Accepts (or Rejects, ending workflow) 3. PSAP Dispatch sends chat or update message to central sta8on 4. Central sta8on replies via update 5. PSAP automa8cally report dispatch and close- out via CAD Update

6 Status (as of 8/5/14)

7 PSAP s Ac8ve (as of 8/5/14) Houston, TX James City County, VA Morgan County, AL Richmond, VA Tempe, AZ Washington, DC York County, VA

8 PSAP s with targeted go live dates (as of 8/5/14) Chandler, AZ 9/1/14 Henrico County, VA 9/15/14 State of Delaware (5 PSAPs) DE 12/1/14 Delaware County 911, OH 12/1/14 Boston PD, MA 1/15/15 Seacle PD, WA 1/15/15

9 PSAP s engaged (As of 8/5/14) Boca Raton PD, FL Cary, NC Collier County, FL Denver PD, CO Nassau County, NY Highland Park PD, TX Wilson PD, NC Monroe County/Rochester, NY League City, TX Meriden PD, CT Fredericksburg, VA

10 Central Sta8ons Processing Traffic (As of 8/5/14) Affiliated American Alarm Monitronics Protec8on One Rapid Response RFI Safeguard UCC Vector Guardian Alarm (Picsburgh) * * In final tes8ng;

11 Who are the next Bold Customers? ESC Central (Onboarding call Scheduled 8/19) ADS Nashville Watchlight

12 What do I need? Charter Member of the ASAP Program Automa8on so;ware with ASAP Support tested and approved by CSAA An ini8al PSAP to work with (more on that later) An Internet connec8on with a sta8c IP dedicated to ASAP connec8vity The technical resources to get this implemented

13 Your Steps Starts with a Request for Connec8on to CSAA When Ready, an Onboarding call is scheduled Typically you will need days to get up and tested Addressing is a big part of it but not a show stopper Operator Training is cri8cal

14 No Ac8ve PSAP? Find one! Join with other CSAA members in Outreach

15 PSAP Hot List (1 of 2) (As of 8/5/15) Fairfax County, VA Newport News, VA Norfolk, VA Louisville, KY Hilton Head, SC (Beaufort Cty) Palm Beach, FL Tallahassee, FL Amarillo, TX Abilene, TX Corpus Christi, TX Randal County Sheriff, TX (Amarillo) Riverside, CA Garland, TX Killeen, TX Cook County Sheriff, IL Ventura, CA Kent County Sheriff, MI Green County, MS (Springfield) Horry, SC (Myrtle Beach) Rock County, WI Odessa, TX Calumet County, WI Cobb County, GA

16 PSAP Hot List (2 of 2) (As of 8/5/14) Phoenix, AZ San Diego, CA San Jose, CA Columbus, OH Memphis, TN Baltimore County, MD Charlotte, NC El Paso, TX Nashville, TN Denver, CO Oklahoma City, OK Maui County Police, Hi Tucson, AZ Albuquerque, NM Cleveland, OH Sacramento, CA Mesa, AZ Omaha, NE (Douglas County) Miami, FL Tulsa, OK Honolulu, HI Arlington, TX Boca Raton, FL Hawaii County, HI

17 Geong started on Outreach Watch the Outreach to PSAP video as needed What connec8ons do you have with PSAPs in business or industry related associa8ons? What city/county contacts do you have? Which PSAP do you want to contact? Check the PSAP by State Databank to see where the PSAP is in the process: hcp://wiki.csaaul.org/asap/index.php?8tle=main_page

18 PSAP Outreach Check with CSAA. Has PSAP been contacted? No8fy CSAA of PSAP Interest and appropriate contact informa8on. If Yes, check how you can assist If No, contact PSAP Provide materials Contact PSAP Conduct mee8ng

19 Check PSAP by State wiki Databank PSAP by State Databank: Click on the appropriate State under the PSAPs by State Sec8on. Above is an example of Virginia, then City of Richmond.

20 No8fy CSAA Let s avoid duplica8on of efforts. No8fy CSAA: asap@csaaintl.org or call x 18 Is CSAA currently working with this PSAP? Is there anything you may need to know before contac8ng this PSAP?

21 Contact PSAP and Schedule Visit A;er no8fying CSAA, contact the PSAP Send them the video hcp://youtu.be/6k0g- VyXrxg Answer any preliminary ques8ons Help them iden8fy the stakeholders to invite

22 Conduct Mee8ng with PSAP Be organized Be on 8me What do you take with you? Run through the FAQs hcp://wiki.csaaul.org/asap/images/faq- PSAP- rev pdf CSAA is here to assist and support

23 Provide Ques8onnaire and Brochure Introduce the ques8onnaire Discuss any uncertainty Leave the ques8onnaire with the PSAP Request ac8on and commitment to complete and submit the ques8onnaire Links to documents hcp://wiki.csaaul.org/asap/images/asap- PSAPQues8onnairerev pdf hcp://csaaintl.org/wp- content/uploads/2014/06/asaptopsap- Brochure.pdf

24 Considera8ons PSAPs move at a different speed than commercial en88es There is an approval process and it will take 8me (8me varies) It will take money (the agency will need to find it and may need to get appropriated) But ASAP will help them with NextGen911 These things are normal, don't get discouraged You can help by educa8ng the decision makers on ASAP It o;en takes a PSAP a year from decision to produc8on

25 FOR MORE INFORMATION CONTACT: CSAA 8150 Leesburg Pike, Suite 700 Vienna, Virginia Phone: x18