SPRING 2016 FACULTY & STAFF SATISFACTION SURVEY RESULTS. Department: Business Office Total Respondents: 60

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1 Department: Business Office Respondents: 60 Instructions/Questions Response Distribution for the Business Office Business Office indicate how frequently the Business Office staff met your expectations on each criterion. Communicating with me as frequently as I would like. 2.2% 0% 10.9% 8.7% 78.3% Clearly expressing themselves (verbally or in written form) 0% 0% 10.2% 10.2% 79.6% Recognizing and showing concern for my needs. 0% 0% 11.5% 13.5% 75.0% Delivering promises and commitments made to me in a 2.2% 0% 6.7% 13.3% 77.8% Adhering to high interpersonal and ethical standards when 1.9% 0% 7.7% 13.5% 76.9% Showing thorough understanding of services, policies, and 2.0% 0% 13.7% 13.7% 70.6% Appearing organized and prepared when meeting with me. 2.0% 2.0% 8.2% 12.2% 75.5% Instructions/Questions Response Distribution for the Business Office following Business Office characteristics. Neither Nor Business Office 2.0% 2.0% 14.0% 22.0% 60.0% Variety of information, resources, and/or services 2.1% 0% 4.3% 34.0% 59.6% Quality of information, resources, and/or services 1.9% 0% 7.7% 28.8% 61.5% Overall satisfaction with information, resources, and/or 2.0% 0% 7.8% 29.4% 60.8% services Overall satisfaction with staff performance. 1.9% 0% 11.3% 22.6% 64.2% The total sample scores for this survey include responses focused on all units who participated in the Faculty & Staff Satisfaction Survey. For Spring 2016, those units included the Business Office, Information Technology, Life, and Institutional Data Management.

2 Department: Institutional Data Management (IDM) Respondents: 23 Instructions/Questions Response Distribution for IDM IDM indicate how frequently the IDM staff met your expectations on each criterion. Communicating with me as frequently as I would like. 4.8% 0% 9.5% 28.6% 57.1% Clearly expressing themselves (verbally or in written form) 4.8% 0% 9.5% 19.0% 66.7% Recognizing and showing concern for my needs. 4.8% 0% 9.5% 23.8% 61.9% Delivering promises and commitments made to me in a 4.8% 0% 0% 28.6% 66.7% Adhering to high interpersonal and ethical standards when 0% 0% 10.0% 20.0% 70.0% Showing thorough understanding of services, policies, and 0% 4.8% 4.8% 23.8% 66.7% Appearing organized and prepared when meeting with me. 4.8% 0% 0% 28.6% 66.7% Instructions/Questions Response Distribution for IDM following IDM characteristics. Neither Nor IDM 4.8% 0% 4.8% 23.8% 66.7% Variety of information, resources, and/or services 4.8% 0% 4.8% 23.8% 66.7% Quality of information, resources, and/or services 4.8% 0% 4.8% 19.0% 71.4% Overall satisfaction with information, resources, and/or 4.8% 0% 4.8% 19.0% 71.4% services Overall satisfaction with staff performance. 0% 0% 4.8% 23.8% 71.4%

3 Instructions/Questions Please indicate your level of satisfaction with the following services provided by IDM. Response Distribution for IDM Neither Nor IDM Compiling and evaluating data, such as student 0% 5.0% 0% 35.0% 60.0% 4.50 enrollment, graduation and retention rates data, and degrees awarded. Designing and developing ad hoc and essential 0% 5.3% 0% 15.8% 78.9% 4.68 reports, utilizing various programming languages and software. Managing and analyzing various surveys. 0% 6.3% 0% 37.5% 56.3% 4.44 Coordinating assessment processes. 5.6% 0% 0% 33.3% 61.1% 4.44 Providing professional development opportunities in institutional effectiveness and assessment. 6.7% 0% 13.3% 33.3% 46.7% 4.13

4 Department: Information Technology (IT) Respondents: 76 Instructions/Questions Response Distribution for IT IT indicate how frequently the IT staff met your expectations on each criterion. Communicating with me as frequently as I would like. 0% 1.6% 7.9% 31.7% 58.7% Clearly expressing themselves (verbally or in written form) 1.6% 1.6% 3.2% 30.2% 63.5% Recognizing and showing concern for my needs. 1.6% 1.6% 4.8% 28.6% 63.5% Delivering promises and commitments made to me in a 0% 3.2% 12.9% 25.8% 58.1% Adhering to high interpersonal and ethical standards when 0% 1.7% 0% 16.9% 81.4% Showing thorough understanding of services, policies, and 1.6% 0% 3.3% 31.1% 63.9% Appearing organized and prepared when meeting with me. 0% 1.6% 6.6% 27.9% 63.9% Instructions/Questions Response Distribution for IT following IT characteristics. Neither Nor IT 1.6% 4.8% 6.5% 29.0% 58.1% Variety of information, resources, and/or services 3.2% 0% 3.2% 41.3% 52.4% Quality of information, resources, and/or services 1.6% 1.6% 7.9% 31.7% 57.1% Overall satisfaction with information, resources, and/or 1.6% 1.6% 3.2% 38.1% 55.6% services Overall satisfaction with staff performance. 1.6% 0% 7.9% 33.3% 57.1%

5 Instructions/Questions Response Distribution for IT Using the response options provided, please rate Neither IT your level of satisfaction with the technology used on Nor campus during the current academic year. Blackboard LMS 3.6% 10.7% 7.1% 39.3% 39.3% 4.00 Other LMS 16.7% 0% 0% 0% 83.3% 4.33 Respondus Locksown Browser 12.5% 12.5% 0% 0% 75.0% 4.13 Turnitin.com 15.0% 5.0% 0% 25.0% 55.0% 4.00 Blackboard Collaborate 11.1% 0% 5.6% 38.9% 44.4% 4.06 NBC Learn 9.1% 0% 18.2% 18.2% 54.6% 4.09 Atomic Learning 4.8% 0% 0% 33.3% 61.9% 4.48 Google Apps for Education 13.3% 6.7% 0% 13.3% 66.7% 4.13 ShareStream Media 8.3% 0% 8.3% 25.0% 58.3% 4.25 Campus Pack 14.3% 0% 0% 14.3% 71.4% 4.29 Respondus 4 Campus 14.3% 0% 0% 14.3% 71.4% 4.29 Apple TV 14.3% 0% 14.3% 14.3% 57.1% 4.00 apps 9.1% 0% 9.1% 36.4% 45.5% 4.09 Instructions/Questions Using the response options provided, please rate your level of satisfaction with the following training sessions provided during the current academic year. Response Distribution for IT Neither Nor IT Accessibility 3.6% 0% 3.6% 21.4% 71.4% 4.57 Bring Your Own Device (BYOD) 6.3% 0% 12.5% 18.8% 62.5% 4.31 Quality Matters 4.2% 8.3% 0% 20.8% 66.7% 4.38 Instructions/Questions Response Distribution for IT IT Please indicate the extent to which you agree or disagree with the following statement. Strongly Disagree Disagree Neutral Agree Strongly Agree 1.9% 0% 18.9% 37.7% 41.5% 4.17 By accessing Information Technology-related services online, I was able to take care of most or all of my related needs.

6 Department: Life Respondents: 22 Instructions/Questions Response Distribution for Life Life indicate how frequently the Life staff met your expectations on each criterion. Communicating with me as frequently as I would like. 0% 5.6% 16.7% 27.8% 50.0% Clearly expressing themselves (verbally or in written form) 0% 5.6% 5.6% 22.2% 66.7% Recognizing and showing concern for my needs. 0% 0% 10.5% 15.8% 73.7% Delivering promises and commitments made to me in a 0% 0% 26.3% 10.5% 63.2% Adhering to high interpersonal and ethical standards when 0% 0% 0% 16.7% 83.3% Showing thorough understanding of services, policies, and 0% 5.6% 0% 22.2% 72.2% Appearing organized and prepared when meeting with me. 0% 0% 21.1% 26.3% 52.6% Instructions/Questions Response Distribution for Life following Life characteristics. Neither Nor Life 0% 0% 11.1% 33.3% 56.6% Variety of information, resources, and/or services 0% 0% 5.6% 33.3% 61.1% Quality of information, resources, and/or services 0% 0% 5.6% 38.9% 55.6% Overall satisfaction with information, resources, and/or 0% 0% 5.3% 26.3% 68.4% services Overall satisfaction with staff performance. 0% 0% 5.0% 35.0% 60.0^

7 Please select the Life Programs that you have attempted to use or participate in during the current academic year. (Select all that apply.) Disability Services 38.1% (8) International Services 14.3% Judicial Affairs 4.8% Orientation: Freshmen SOAR 57.1% (12) Orientation: Transfer SOAR 57.1% (12) Recreation & Wellness 38.1% (8) Activities 61.9% (13) Government 4.8% University Housing 14.3% None 9.5%