Customer Feedback Summary

Transcription

1 Customer Feedback Summary Of 3,111 customers surveyed, 976 responded Value 94% Employees Professionalism 98% Allowance Management 100% Budget 93% Clean & Safe 96% Concern For Needs 95% Excellent Technician 98% Installation Crew 96% Quality Of Materials 97% Quality Of Workmanship 97% Recent Reviews & Published Comments Jan 15, 2018 Michelle Moore worked us into the schedule as quickly as possible, which was helpful since we were without a shower! Stan Stevens was his usual positive self, and did a great job installing our new shower doors and cleaning up. He is always a pleasure to work with! Page 1 of 5

2 Jan 07, 2018 Jan 07, 2018 Bob Keen and Nicolas Clapes. Always professional, on time, kept us inmed as to who/when/why contractors would be coming to the house. Responded quickly to questions and issues and let us know how the situations would be resolved. Offered ideas and suggestions that we would not have come up with... A neighbor was using Moss and I had the opportunity to speak with the contractors while they were working on the bathroom. Our neighbors were pleased with the work and process so we decided to call an estimate. Moss does quality work. They show up when they say they will and finish in a timely manner. Mr. Hall was consistently on the ball and very responsive to phone calls, or text messages to either answer a question, or address an issue. The utmost professional. The MOSS project manager Chris Hall was fantastic and went above and beyond to address problems. Chris Hall, our project manager. Top to bottom his professionalism, responsiveness, and ability to execute goals on time at a high quality made our experience good. He did a great job. Response to my on-line request was immediate. No time waiting technician to show up Emil was knowledgeable, polite, and efficient. He explained the work to be done, kept the work area very neat and was always on schedule. I would recommend Emil to anyone looking a reliable technician their home repair job. Page 2 of 5

3 Jan 01, 2018 Bob Keene was great to work with. Rick, who did the basement build out, was also great to work with. Thank you all the work. The house looks great now! Needed someone who could install tile well, as well as work with wood some custom carpentry. Jim Hayes was excellent in both. Jim Hayes was a true professional and an excellent communicator. He was very conscientious and client friendly. There was a small area that needed further attention and he was quick to respond and fixed it on his time as soon as he could. I would like to work with Jim again. Used them bee and they were excellent Brian Walker is fantastic. Competent, friendly, very practical and helpful. I didn't have a single issue with Moss or the contractor they sent out. Jeff was great. He was easy to talk to, communicated very well and was early to make sure he was ready! Jeff was fantastic. We actually fell into a conversation while he was working that demonstrated his people skills and professionalism. At the end he even asked if there was anything else I needed help with, he wasn't just off to the next project. And of course, his workmanship was great and he even knew... Page 3 of 5

4 Dec 05, 2017 Dan Dunleavy Referral from trusted friend, quick response to initial contact. Travis Coon :) Michelle was responsive and very communicative. Jeff was also fantastic, as always. Stan was very good. Seemed like there was nothing he couldn't fix. Jim is amazing. His work is clean and efficient. He's also very polite and professional. I was so impressed with his work the first time, that I called Moss back. 10/10 would recommend. Nghiemchi Van was very prompt and understanding with scheduling my Jim and another handyman. I really appreciate that she reminded me about the appointments ahead of time. I no longer needed to the second appointment and was able to cancel. Jeff was very professional when he came both the estimate and the home improvement repair work. They got everything done properly without a punchlist. Past experiences have always been pleasant. You do good quality work. I was especially pleased with the attention to detail and how clean this crew kept the work space. They were outstanding. Page 4 of 5

5 I'm very happy with the final product. My wife and I still comment on how nice it looks. The team was outstanding. Please thank them all. Page 5 of 5