Customer Feedback Summary

Transcription

1 Customer Feedback Summary Of 456 customers surveyed, 227 responded Likely to Recommend 91% Budget 94% Clean & Safe 93% Communication 92% Construction Quality 92% Employees & Subcontractors 94% Expertise 96% Problem Resolution 89% Professional & Organized 95% Punchlist 94% Recent Reviews & Published Comments Annell G. Marietta, GA Mar 15, 2018 Young woman rang our doorbell, advised her company was in the neighborhood giving roof estimates due to storm in September. Offered to do a roof inspection. Next, young man, Marcus Polmear, came by and inspected the roof. During inspection, he broke off a shingle. Whether or not I had roof done by... ; Lowell, AR; Ted R. Roswell, GA Feb 13, 2018 They were very professional and a job well done! The staff is very knowledgeable. Page 1 of 6

2 William H. Jan 11, 2018 Svetlana C. Alpharetta, GA Jan 03, 2018 Steven H. Newnan, GA Sep 18, 2017 David S. Newnan, GA Mar 28, 2017 Melvin T. Marietta, GA Mar 16, 2017 Ryan R. Senoia, GA Feb 27, 2017 Lionel J. Feb 27, 2017 The job was completed in one day! We are very pleased with our salesperson that met with us. He gave a good explanation of what was going to be done. He was very knowledgeable and he followed up with us after the project was completed! Jeff Coon ( a rep) was the most helpful in assisting and answering questions. Good job! They are very professional and did a good job! Overall, I am pleased from start to finish. They are a very professional company. Their work is high quality. The customer service is excellent. I would never deal with these people again but the crew did a great job. was outstanding in their workmanship, evaluation, and assistance with the insurance company. They are an outstanding company. ; Lowell, AR; Page 2 of 6

3 Rose W. Senoia, GA Feb 27, 2017 Dave B. Peachtree Cty, GA Feb 25, 2017 Thomas M. Feb 07, 2017 Dennis M. Sharpsburg, GA Feb 01, 2017 James N. Mcdonough, GA Nov 22, 2016 Jose D. Fairburn, GA May 24, 2016 Everything was great! Mr. Horseman was really nice and talked me through the whole thing. I agreed with everything he said about the roof and it was pleasant They delivered what they promised and we were very happy. We appreciated all of their input. Extremely professional. High quality work. We expected the worst in a roofing experience and got the best I highly recommend. They are professional, and stand behind the work permed and the product they sell. This is very refreshing in this day and time that there is still a company that encourages customers to call other clients to get input concerning. Simply put,... They were very good. Nick, the salesperson, kept me well inmed of everything and the guys were great! ; Lowell, AR; Page 3 of 6

4 Chuck T. Lowell, AR May 18, 2016 Michael M. Christy W. Lowell, AR Robert N. The salesman was the only person worth anything out of all of them. Comment from On this particular job, there were several legitimate punch items that we did go back and address. However, the larger issue is that homeowner spent a large portion of his insurance proceeds, leaving him unable to pay us the work we permed. Untunately, this did result in the customercontractor relationship becoming rather confrontational and after 110 days of persistence on behalf of the company and resistance on behalf of the customer, he was able to procure the funds to pay his balance. did what they said they were going to do. They either met or exceeded expectations. I was very satisfied. I was very impressed by the entire process. ; Lowell, AR; Page 4 of 6

5 Kevin F. Atlanta, GA Brian M. Sharpsburg, GA May 10, 2016 Bob K. May 09, 2016 Sarwar R. May 06, 2016 Mark L. May 05, 2016 M.M.D. Fayetteville, AR May 04, 2016 Roy G. May 03, 2016 I am glad I chose to replace my roof. They did what they said they would do and did it well. They did very well. I had a good experience with. Easy to deal with, VERY professional. They did an excellent job, and I am very pleased with them. Sven Granholm, who led the team, was tremendous. They did everything in a timely fashion, and they cleaned up well. They were very courteous and smart guys. ; Lowell, AR; Page 5 of 6

6 Jason G. Mike F. Ramprathap V. Manish J. Jeff did a fantastic job and worked with our insurance company. I would highly recommend him. Very courteous and friendly! They did a very good job. I am very satisfied. The quality of materials is good and I have no problems so far. I am happy with the work. The service was great. They were professional and got things done in a timely manner. ; Lowell, AR; Page 6 of 6