The accreditation procedure Cammini d Europa Label Doc. 6F-TS-20 Luxembourg, 23 January 2014

Transcription

1 EUROPEAN REGIONAL DEVELOPMENT FUND The accreditation procedure Cammini d Europa Label Doc. 6F-TS-20 Luxembourg, 23 January 2014

2 Cammini d Europa Cammini d Europa is a network of public bodies, development agencies foundations and associations, created to promote from a touristic perspective the territories crossed by Cultural Itineraries Cammino di Sant Olav Via Francigena Cammino di Santiago Cammino di San Paolo Cammino di Tommaso Via Benedicti Velehrad e il Cammino di Cirillo e Metodio Luxembourg, 23 January 2014 Cammino di San Francesco 2 > Contents Lead Partner Seminar Copenhagen 23 January 2012

3 CdE Label Why a Cammini d Europa (CdE) Logo? Clear comprehension of his origin and mission Increase the sense of belonging of the partners Develop various tools under CdE Logo 3 > Contents

4 Manual of CdE Logo Guide to Use Cammini d Europa (CdE) Logo 4 > Contents

5 CdE Tools Merchandising adaptable to different routes Tourist Catalogues Information Points Web Site 5 > Contents

6 Expectations Main expectations for the Route Travellers Explore territories and discover local culture (history, architecture, eno-gastronomy, traditions, etc.) Clear indications about the Route Accommodation and stop points along the Route Sense of welcome and hospitality A satisfactory relation between service quality and related cost 6 > Contents

7 CdE Label Why a Cammini d Europa (CdE) label? To involve private enterprises To share common standards To garantee a satisfactory relation between service quality and related cost You are welcome and We will take care of You Our routes are waiting for you!! 7 > Contents

8 Grantor The concession of CdE label is coordinated and assigned by Cammini d Europa" (Grantor). 8 > Contents

9 Concession & regulations It is regulated by a special CONCESSIONARY DOCUMENT issued by the Grantor and signed for acceptance by the Grantee. The concession is supported by REGULATIONS the content of which varies depending on the sector and the type of services offered by the facility to be certified. 9 > Contents

10 Certified categories Certified categories: 1. Hostels 2. Rural houses 3. Tourist accommodation facilities (hotels) 4. Restaurants, inns, etc. 5. Typical product retailers 6. Traditional craft enterprises 7. Municipalities and other similar public bodies 8. Tourist information points 9. Tourist agency and tour operator. 10 > Contents

11 Requirements for Hostels Mandatory: - To be along a route partner of CdE Network - Accessible for disable - Information about the Route (map, guides, books, museums, public transports, churches, restaurants, typical products, events, etc.) - Internet service - Special prices for pilgrims - With staff able to speak almost 1 foreign language - Have a register with information about the pilgrims (country, age, profession, point of start/end, - Etc Optional - Staff able to organize guided tours - Program of educational activities - Other certifications/accreditations - Special menu for pilgrim - etc. 11 > Contents

12 Documents 1. Regulations 2. Self-assesment 3. Audit Check List 4. Audit Report 12 > Contents

13 Certification phases Self-evaluation Request for accreditation Audit Review of results Award decision and notification to the facility certified/ non certified Subscription license and payment of initial fee (only for certified facilities) Label award Publicity of certified facilities (brochure, web) 13 > Contents

14 The label certificate 14 > Contents

15 Brochures 291 facilities certified: 179 in Italy 82 in Spain 30 in Norway 15 > Contents

16 CdE Web Site 16 > Contents

17 CdE Web Site 17 > Contents

18 CdE Web Site 18 > Contents

19 CdE Web Site 19 > Contents

20 Brochures 20 > Contents

21 CdE Label 21 > Contents