Table of Contents. Page 19 Certificates Earned by Clients and Inmates/Home Furloughs. Page Financials

Transcription

1 Annual Report 2017

2 Table of Contents Page 1 President s Message Lori Costantino-Brown Page 2 Board of Directors Page 3 Management Team Page 4 Bridges of Florida Facility Directors Page 5 The Jacksonville Bridge Transition Page 6 The Cocoa Bridge Community Release Center Page 7 The Orlando Bridge Community Release Center #351 Page 8 The Orlando Bridge Community Release Center #352 Page 9 The Jacksonville Bridge Community Release Center Page 10 The Turning Point Bridge Substance Abuse Treatment Re-Entry Center Page 11 The Bradenton Bridge Substance Abuse Treatment Re-Entry Center Page 12 The Orlando Bridge Non-Secure Residential Substance Abuse Treatment Program Page 13 The Auburndale Non-Secure Residential Substance Abuse Treatment Program Page 14 The Santa Fe Bridge Community Release Center Page 15 The Lake City Bridge Community Release Center Page 16 Chaplaincy and Community Release Re-Entry Services Page 17 Human Resources Page 18 Quality Management Team Page 19 Certificates Earned by Clients and Inmates/Home Furloughs Page Financials

3 Presidents Message This year marks 37 years of service for our organization. Our dedicated staff has done an amazing job at continuing and expanding our programs and services to the men, women and families we serve. This fiscal year brought many challenges and many new opportunities for our organization. There were program mission changes and new programs developed to ensure we continue to provide quality services that reflect our core values, culture and mission. We are grateful to our stakeholders, contractors and community providers for believing in our mission. With your assistance and collaboration, we have increased our programs and services in the behavioral health and criminal justice arenas allowing us to provide a continuum of care for the individuals we serve. Now more than ever with the increasing Opioid crisis and the lack of adequate funding due to a loss of federal funding for our state, we must embrace a new way of thinking and garnering resources to provide the much-needed treatment for our clients, inmates and their families. With our mission of person-centered treatment, we established and implemented our Family Services Department and became a licensed Medicaid provider in an effort to serve the whole family. Our goal is to strengthen individuals and families, providing behavioral health services and education to aid in restoring the family unit through our trauma sensitive communities. We are committed to servicing the changing and growing needs of our families in the communities we serve. We wholeheartedly thank each of you for being a part of the Bridges Family. With the onset of a new year quickly approaching us, we are excited and looking forward to reaching and positively affecting and empowering those, we serve the reach their fullest potential and restore the family unit. Sincerely, Lori Costantino-Brown President & CEO

4 Board of Directors Lori Costantino-Brown President and CEO Bridges International Father Charles Brown Senior Vice President Bridges International Cecilia I Denmark Director Bridges International Dr. Grady S. McMurtry Secretary President Creation Worldview Ministries Thomas Gaines Director Evangelist New Life Worship Center Sam Pennington Director Attorney Gerald Holdsworth Treasurer Contract Mediator Westgate Resorts

5 Management Team James McClelland Chief Operations Officer Bridges International Jon Tate Director of Facilities Operations and Management Bridges International Yolanda Dorsey Chief Human Resource Officer Bridges International David Harris Florida State Executive Director Gustavo Mazzora Director of Operations Dr. Anthony Bowling Director of Programs Michael I. Smith Chief Financial Officer Bridges International Htay Htay Chief Financial Officer Bridges of Florida Diana Larsen Chief Administration Officer Bridges International

6 Bridges of Florida Facility Directors Alice Powell Executive Director The Auburndale Bridge Residential Substance Abuse Treatment Program Eric Martin Executive Director The Orlando Bridge Residential Substance Abuse Treatment Program Wendy Brazil-Floyd Facility Director The Bradenton Bridge Substance Abuse Treatment Re-Entry Center Paul Biecker Facility Director The Cocoa Bridge Community Release Center Shirley Moon Facility Director The Jacksonville Bridge Community Release Center Michele Bateman Facility Director The Jacksonville Bridge Transition Center Willie Dixon Facility Director The Lake City Bridge Community Release Center Sammy Hill Facility Director The Orlando Bridge Community Release Center Phyllis Crews Facility Director The Santa Fe Bridge Community Release Center Norman Vincent Jenkins Facility Director The Turning Point Bridge Community Release Center

7 The Jacksonville Bridge Transition Center THE JACKSONVILLE BRIDGE TRANSITION CENTER Facility Director, Michele Bateman Overview: 2016/17 Jacksonville (Male) 165 Transition Center Beds Opened: August 6, 2013 During the 2016/17 fiscal year The Jacksonville Bridge Transition Center, through partnership with Operation New Hope, accomplished our 2015/16 program goal of implementing the Inside Out Dad fatherhood development program. The National Fatherhood Initiative evidence based curriculum used is divided into five modules which include Personal Development; Life Skills, Responsible Fathering; Relationship Skills, and Health and Sexuality. During this fiscal year there were three classes that achieved completion with a total of 45 inmates successfully graduating. Class participants shared the positive experiences with other inmates, resulting in increased enrollments. This class is having a positive impact on inmates and the long term benefits of them being better fathers, which contributes to the community goal of reduced recidivism. Additionally, inmates enrolled in this program are able to utilize this class to satisfy the Department of Children and Families requirements in open dependency cases in hopes of pursuing custody of their children. Operations Goals for 2017/18 Fiscal Year Program Goals for 2017/18 Fiscal Year To improve staff retention by 10%. Goal 1: To reduce client terminations by 20%.

8 The Cocoa Bridge Community Release Center THE COCOA BRIDGE COMMUNITY RELEASE CENTER Facility Director, Paul Biecker Overview: 2016/2017 Cocoa (Males) 84 Community Release Beds Opened: April 14, 2014 The greatest accomplishment The Cocoa Bridge Community Release Center has achieved for the 2016/17 fiscal year is establishing several new employers during this fiscal year who offer light manufacturing jobs to inmates. This will move them out of the part-time, unskilled, food service labor force into full-time employment with the possibility to learn new job skills and potential for advancement in the field. These include: waste water management for local municipality; manufacturing for the one of the largest suppliers of wood products for Lowe s in the southern states; welding for an up-and-coming, minority-owned fabrication company; manufacturing shipping containers for a contractor with local cargo, military and space-technology companies. Long-term benefits of this type of employment include benefit packages and growth within the company. This also provides financial stability for his family, moving the inmate and his family from poverty and into a more stable future. Additionally, two (2) inmates graduated from the GED Academy during this past fiscal year. These two inmates secured employment with one of the aforementioned employers offering higher wages and benefits. Operations Goals for 2017/18 Fiscal Year Program Goals for 2017/18 Fiscal Year Goal 1: Complete shower and bathroom vanity refurbishment project at a rate of one per month utilizing Corporate Maintenance services. Center Budget permitting. Goal 1: Increase community resources to provide added value services to inmate population by 25%. Services such as Religious, Anger Management and Goodwill programs. Goal 2: Reduce staffing turnover rate by 50%.

9 The Orlando Bridge Community Release Center THE ORLANDO BRIDGE COMMUNITY RELEASE CENTER Facility Director, Sammy Hill Overview: 2016/2017 Orlando (Males) 152 Community Release Beds The greatest accomplishment for The Orlando Bridge Community Release Center this reporting fiscal year has been improved employment and earning opportunities for inmates in the program. By employing a majority of inmates on long term construction projects and developing partnerships with reputable companies who provide training, we have been able to positively affect their earnings which provide financial stability for them and their families as they transition back into the community. During the fiscal year, inmates at The Orlando Bridge earned $569,115 more than in fiscal year Operations Goals for 2017/18 Fiscal Year Program Goals for 2017/18 Fiscal Year To gain our accreditation by the American Correctional Association. Goal 1: Implement a Finance/Credit Repair Class for the inmates, provided by Goodwill Industries and held weekly at the Center focusing on educating the inmates in depth regarding their finances and providing knowledge and assistance in this area that will increase the likelihood of them having a successful reentry. Goal 2: Increase Inmate volunteerism by providing work crews to Community Partners at The Mustard Seed of Central Florida and Westwood Church on a weekly basis to complete cleaning, lawn care, sorting donations, and other types of community service as a means to give back, supporting our partners, and increasing awareness of our program.

10 The Orlando Bridge Community Release Center THE ORLANDO BRIDGE TRANSITION/CRC CENTER Facility Director, Sammy Hill Overview: 2016/2017 Orlando (Males) 136 Community Release Beds Opened: April 1, 2008 During the 2016/17 reporting fiscal year, The Orlando Bridge Substance Abuse Treatment Re-Entry Center transitioned into a 136 bed community release center due to change in mission. Our facility successfully opened Unit 352, with a combined team effort from our Operations and Clinical staff, Bridges of Florida, and Bridges International staff. We strategically implemented required substance abuse treatment programs, reentry services, housing and logistics. Additionally, we were capable of securing employment for all inmates within 30 days of arrival into the facility, while ensuring contractual and policy compliance. Operations Goals for 2017/18 Fiscal Year Program Goals for 2017/18 Fiscal Year To gain our accreditation by the American Correctional Association. Goal 1: Implement a Finance/Credit Repair Class for the inmates, provided by Goodwill Industries and held weekly at the Center focusing on educating the inmates in depth regarding their finances and providing knowledge and assistance in this area that will increase the likelihood of them having a successful reentry. Goal 2: Increase Inmate volunteerism by providing work crews to Community Partners at The Mustard Seed of Central Florida and Westwood Church on a weekly basis to complete cleaning, lawn care, sorting donations, and other types of community service as a means to give back, supporting our partners, and increasing awareness of our program.

11 The Jacksonville Bridge Community Release Center THE JACKSONVILLE BRIDGE COMMUNITY RELEASE CENTER Facility Director, Shirley Moon Overview: 2016/2017 Jacksonville (Males) 140 Community Release Beds Opened: July 1, 2008 The 2016/2017 highlight at the Jacksonville Bridge Community Release Center was the increase of our inmates average hourly wage from $9.36 in FY 15/16 to $11.80 in FY 16/17. This was an increase of 26%, which resulted in over $700,000 in additional gross wages from the previous year, positively impacting Family Support, Child Support, Court ordered Restitution and inmate savings which will assist in the reduction of recidivism once released. Operations Goals for 2017/18 Fiscal Year Reduce staff turnover by 10% by incorporating a staff mentoring program to increase staff retention and improve on-the- job training, while reducing overtime hours. Program Goals for 2017/18 Fiscal Year Goal 1: Establish Parenting Classes & initiate a family reunification component into classes during the week. Goal 2: To establish a computer literacy program.

12 The Turning Point Bridge Substance Abuse Treatment Re-Entry Center THE TURNING POINT BRIDGE SUBSTANCE ABUSE TREATMENT RE-ENTRY CENTER Facility Director, Norman Jenkins Overview: 2016/2017 Pompano (Males) 60 Therapeutic Beds 38 CRC Beds Opened: January 1, 2005 The greatest accomplishment for The Turning Point Bridge was the transition from a community release center which housed only work release status inmates, to a substance abuse treatment Re-Entry center and the implementation of the Therapeutic Community. On May 17, 2017 the Contract was executed for our facility mission to include the Substance Abuse Treatment Re-Entry Center component. The first TC inmates arrived November 29, Within this timeframe three inmates successfully obtained their GED and our Culinary Vocational Program was established. Operations Goals for 2017/18 Fiscal Year Identify potential employers that will provide more competitive wages to our inmates. Program Goals for 2017/18 Fiscal Year Goal 1: Have a 90% or higher success completion rate for the fiscal year.

13 The Bradenton Bridge Transition/CRC Center THE BRADENTON BRIDGE TRANSITION/ CRC CENTER Facility Director, Wendy Brazil Overview: 2016/2017 Bradenton (Female) 84 Transition Beds 36 Community Release Beds The biggest accomplishment for the reporting fiscal year is the success of the Bradenton Bridge Alumni consistently remaining employed with their employers after their release. They each continue to thrive successfully with advancements in employment. The Bradenton Bridge acknowledges their successes by holding an Alumni Event annually for the ladies to come and share their experiences with our current population. This allows Alumni to spend the day with residents to share what it is like upon and after release into society, the challenges they faced, offering feedback during a Q&A session. This has proven to be a mutually beneficial experience for all participants. The Bradenton Bridge also holds an Annual Employer Appreciation Day and Job Fair. Employers are honored with a ceremony consisting of a luncheon, special music/dance performances, and a presentation of Certificates of Appreciation. The Job Fair provides an opportunity of networking between residents and employers. It is no coincidence that Alumni are in attendance due to their success as management and are eager to hire women from TBB. Operations Goals for 2017/18 Fiscal Year Program Goals for 2017/18 Fiscal Year Increase employee retention, which will enhance program stability, measured by a reduction in employee turn-over by 10% Goal 1: Increase Transition Program Completion rate by 5% Goal 2: Increase alumni participation by 3% which will be accomplished by networking within the graduate community. This will be measured by attendance of Alumni at special events.

14 The Orlando Bridge Non-Secure THE ORLANDO BRIDGE RESIDENTIAL SUBSTANCE ABUSE TREATMENT PROGRAM Executive Director, Eric D. Martin Overview: 2015/2016 Orlando (Male) 91 Beds Opened: July 1, 2004 During the fiscal year of 2016/2017, The Orlando Bridge Non-Secure Employment Specialist established relationships with 29 new employers that enabled our clients to earn over $11.00 an hour. Many of our clients were released into the community and retained employment at these employers, which increased financial stability for them and their families. This, coupled with the intensive substance abuse programming provided to the clients, gives them a maximum opportunity for success. Operations Goals for 2017/18 Fiscal Year Goal 1: Increase employee retention by 10% and decrease overtime expenditures by 10% during the upcoming fiscal year. Program Goals for 2017/18 Fiscal Year Goal 1: To partner with Mid Florida Tech for the purpose of helping clients achieve their OSHA Certified Forklift License. Goal 2: To Turn the education lab into a certified Person VUE GED Testing Center.

15 The Auburndale Bridge Non-Secure THE AUBURNDALE BRIDGE RESIDENTIAL SUBSTANCE ABUSE TREATMENT PROGRAM Executive Director, Alice Powell Overview: 2016/2017 Auburndale (Female) 80 Beds Opened: August 1, 2007 During this fiscal reporting year the Auburndale Bridge s greatest accomplishment was increase in the treatment completion numbers from 50.3% to 60.6%. The open beds have been consistently filled by the end of the fiscal year as well as maintaining a wait list. Our clinical programming stabilized due to being fully staffed.there was improvement in the multi-disciplinary team meetings by the implementation of using a team approach and following the Trauma Informed Care Model. Operations Goals for 2017/18 Fiscal Year Program Goals for 2017/18 Fiscal Year The operations department will have all medications, counts, and community passes on secure manage with the use of the scanners. Goal 1: Add to the clinical program by implementing a DCF approved Parenting class for all developmental stages, smoking cessation, and implementation of GED on line.

16 The Santa Fe Bridge Community Release Center THE SANTA FE BRIDGE COMMUNITY RELEASE CENTER Facility Director, Phyllis Crews Overview: 2016/2017 Gainesville (Males) 156 Community Release Beds Opened: March 31, 2014 The Santa Fe Community Release Center established a 10% increase in employers this fiscal year, and brought on board a new volunteer-directed program in the fall of 2016, called Character Speaks. The mission of the Character Speaks Adult Re-entry Program (CSARP) is to teach proficient speech patterns to inmates about to transition back into civilian society. The most essential skill an inmate must have is the ability to speak fluently and intelligently. This program assists in enhancing inmate s employability skills, with over 200 inmates being served. With the volunteer-led programs, there are in excess of 1000 contact hours involving our inmates. Operations Goals for 2017/18 Fiscal Year Program Goals for 2017/18 Fiscal Year Goal 1: Update the lock and key system. Goal 2: Maintain a proficient and more cohesive working staff that is trained and working within the Therapeutic Community and Trauma Informed Care Models. Goal 3: Minimize or eliminate audit findings. Goal 1: To expand community partnerships and volunteer pool, in hopes of adding additional therapeutic programs. Goal 2: To have our first GED graduate. Goal 3: Expand community partnerships to enhance donations to our clothing inventory for the support of our indigent residents.

17 The Lake City Bridge Community Release Center THE LAKE CITY BRIDGE COMMUNITY RELEASE CENTER Facility Director, Willie Dixon Overview: 2016/2017 Lake City (Males) 156 Community Release Beds Opened: March 2014 Lake City Bridge Community Release Center s biggest accomplishment and highlight this year was to focus on family reunification. In addition to our traditional family events, The Lake City CRC held a quarterly family movie day which promoted family bonding. Families enjoyed watching a family appropriate movie, board games, outside activities and a nice meal. These inmates had the opportunity to help their kid s with their school homework, family bible study or just enjoy a movie together. Our initiative was to ensure each event assists in creating cohesiveness in the family unit. During these events snacks are provided by donations from churches or the center. This year we had a total of nine family related events which were attended by 412 guests. These events are well publicized and give the local community a positive image of the work release center. These events also let our inmates employers know that we are bridging the gap between our inmates and their families, thereby creating a better employee upon Re-Entry into the community. Operations Goals for 2017/18 Fiscal Year Program Goals for 2017/18 Fiscal Year Implement an Alumni Dinner which focuses on past inmates and their successful Re-Entry into the local community. Our Lake City Alumni dinner will include successfully released inmates being invited back to the facility to address current inmates on their successes, and will include a dinner and a celebratory ceremony. Goal 1: To have three inmates graduate from the GED Virtual Academy with their diplomas.

18 Chaplaincy Services and CRS Our Chaplaincy Team has continued to develop and adjust to the many challenges facing the ministries and programs including the renewal of the Therapeutic Community at Turning Point as well as the transition from TC to an additional Community Release Center in Orlando. Chaplains serve in a variety of different roles for those in our care, providing for the individual s spiritual/religious needs and growth as well as ministering to them during times of grief and loss. Our chaplains serve not only our inmates/residents, but our staff and volunteers as well. Our Bridges Family; families of residents/inmates, staff, volunteers and our Community Partners rallied to support us and now to reestablish ministry and programs that have so deeply impacted those in our care over the years. Our Chaplaincy Operational model is founded in four critical dimensions: personal, pastoral, and administrative and community. Our involvement with the men/women, their families complemented by our volunteers and community partners provides the integration of our Chaplaincy Operational model. The administrative dimension is not usually observed, but is work which helps to keep things operating smoothly and effectively. Below are some of the accomplishments of our Chaplaincy services for the FY : 1,333 worship services with an attendance of 13,274. 2,177 religious and skills training activities with an attendance of 21, voluntary Faith Recovery program sessions with an attendance of 6,681, not including attendance at other recovery program at our facilities. 3,009 specialized pastoral care services to over 5,043 individuals, which does not include the numerous interactions ministering to those in our care, Relational Ministry. 3,913 volunteers have provided 6,486 hours of volunteer services to our clients/inmates. The overall total of activities is 8,110 with a cumulative participation of 52,701. Gifts given: 456 Book bags/supplies, 583 Christmas Gifts and 317 Easter Baskets. 146 Ministry program Graduates: 58 Bridge Builders, 8 Purpose Driven Life, 51 GRIP Parenting, and 29 Evangelism Explosion graduates. Currently we have 220 Community Partners, 52 Anchor Partners and 27 new partners as well. We received well over $6,234 in donations (monetary or equipment/supplies, books, clothing, etc.). Goals: Implement an efficient and effective Chaplaincy Activities Management Report. Develop and implement a model to assess the satisfaction and impact of our Chaplaincy services and programs. Facilitate professional ministry training and credentialing for chaplains.

19 Human Resources During the 2016/17 Fiscal Year, the BOF HR Department has been able to accomplish the following: 1. HR worked with the Office Administrator of the facilities to conduct audits of the facilities employee files. This effort is continuing as HR will continue to schedule on-site audits to ensure contractual compliance. 2. HR is continuing to restructure the new hire on-boarding process and training to allow for a smooth onboarding experience. 3. Establish a more personalized on-boarding experience to include more education on the facility, position, and members of the management team. 4. More training has been established for employees and management. Goal 1: Move forward with a Mentorship/Certified Trainer Program to assist all new hires with additional training from on-set. The new hire would have one-on-one training with a dedicated trainer per position for a period of three-four weeks upon hire. This would help improve employee retention and increase employee morale. Goal 2: Improve the file maintenance process with the Office Administrators by creating an electronic database that would flag the Office Administrators and Human Resources when an employee is nearing an expiration date of certifications or requirements. This would help to ensure contractual compliance. Goal 3: With the increase of healthcare costs, it is imperative that a Wellness Program is created. Not only would this help with the health care of the employees, it would also benefit from having a credit towards the company overall healthcare premiums. Goal 4: Training will always continue to be a goal for Human Resources. More specific training is necessary for all employees. Goal 5: As we work with IT to revamp the HR webpage on the BI Intranet, we are looking to create an anonymous drop box where employees can feel comfortable posting a question or concern that only HR would have access to. This may help identify problem areas and allow for us to be more proactive than reactive. Goal 6: Work with Facility Directors to create employee appreciation methods to help increase employee moral which would assist in the reduction of turnover.

20 Quality Management Quality Management Team Gustavo Mazorra, Director of Operations - Anthony Bowling, Director of Programs During the past year, the Quality Management Operations and Clinical Teams continued to provide guidance and support to the field, while ensuring that our new FDC partnership, The Miami-Dade Re-Entry Portal opened, began accepting clients and providing much needed services as they transitioned from prison to their community. Staff from the QM team assisted in the field by filling in for critical positions that had become vacant until applicants were processed and hired, while ensuring that our audit requirements were met. Below are some additional accomplishments the last fiscal year: Reduced the number of FDC audit findings by 5% statewide Completed our transition from company owned to leased vehicles for our facilities, which resulted in annual cost savings of over $52,000. Assisted the Orlando Bridge in preparation for their first ACA accreditation audit Actively worked on several Invitations to Negotiate (ITN) and Requests for Proposals (RFP), in hopes of entering into additional partnerships with local entities as well as FDC. The Florida Department of Corrections conducted 16 audits during fiscal year 16/17 with 42 total findings compared with 17 audits during fiscal year 2015/16 with 44 findings and19 audits during fiscal year 2014/15 with 65 findings. Through evaluation of trends resulting from audit findings, the QM Team identified specific training needs and our team conducted required training quarterly. The decreased non-compliance results are attributed to training of management and line staff and stringent reviews of corrective action plans by Bridges of Florida QM Staff. Goals for 2017/18 Fiscal Year Goal 1: Finalize the company-wide maintenance work order input and tracking system. This system will allow us to better track, prioritize and ensure that all maintenance needs are addressed in a timely manner, and also allow for additional monitoring on repair costs and times. This is scheduled to go live in October Goal 2: Establish a QM information portal. This will allow for us to provide the field with direct access to updated policies (Bridges and FDC), special accomplishments, best practices and any pertinent information that can assist our staff in the field. Goal 1: To Establish a Clinical Help Desk as Part of an Quality Management Information Portal Goal 2: Implement the Provider Licensing and Designation System (PLADS). The PLADS System is a Florida Department of Children and Families, Office of Substance Abuse and Mental Health on line portal that:

21 CERTIFICATES EARNED BY CLIENTS AND INMATES 2016/17 FISCAL YEAR Education 53 Vocation 154 Employability 1168 Betterment 1691 Financial 178 Parenting 335 Ministry 667 T4C 111 SAP /16 FISCAL YEAR Education 51 Vocation 384 Employability 706 Betterment 458 Financial 461 Parenting 333 Ministry 314 T4C 155 SAP 1553

22 Htay Htay, Chief Financial Officer Trust Account Financials (2016/2017) CRC Funds Collected Aburndale Bradenton Cocoa Jacksonville Jacksonville NS Lake City Orlando CRC 351 Orlando TC/CRC 352 Orlando NS Santa Fe Turning Point Total % Change 2015/20 16 Total # Employed , Total Gross $ Deposited 388, ,166, ,311, ,571, , ,107, ,934, ,507, , ,195, , ,928, Total Net $ Deposited 331, , ,073, ,796, , ,402, ,298, ,193, , ,738, , ,809, Subsistence $ Collected 138, , , , , ,216, ,149, , , , , ,576, Child/Family Support $ 3, , , , , , , , , , , Court Ordered Payments $ , , , , , , , , , Client Savings $ Balances , , , , , , , , ,264, # Clients Discharged Discharge $ Paid 93, , , , , , , , , , , ,060, Average Discharge Check $ 1, , Average Hourly Wage $10.80 $11.96 $9.45 $11.80 $10.26 $10.46 $11.39 $12.07 $11.29 $9.18 $8.08 $

23 Employment and Financials Fiscal Year July 1, 2016 thru June 30, 2017

24 Average Client Hourly Wages earned by Facility: Average Amount Clients Received when Discharged by Facility:

25 Notes