Topic Discussion Action/Recommendation WELCOME Approve Minutes Announcements

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1 Community Voice Council Meeting Minutes January 9, 2018, 1-3 p.m. Location: Pierce County ACH/ 2201 S. 19 th St., #101, Tacoma, WA Members Present: Emily Reed, Barbara Kaelberer, Cheri Coleman, Nasro Omar, Cheri S. Profit, Yuni Medlin, Kathleen Marie Simmons, Willie Harris, Kirby Pollard, Doreen VanderVort, Marie Harris, Ray Hing Members Absent: Lissette Guiterrez, Jaquette Easterlin, Nancy L. Burris-McIntryre, Ann Mumford Staff: Liszet Chavez-Avila, Community Voice Council Coordinator; Kevin Iriarte, Marketing Manager; Teresa McCallion, Communications Manager; Alisa Solberg, Senior Director of Partnerships, Policy and Equity; Reyneth Reyes Morales, Program Manager; Vanessa Perdomo, Operations and HR Partners: Community: Cindan Guzzi, TPCHD; Al Ratcliffe, Advocate; Marge Tully, TPCHD; Nataly Venteria, Amerigroup WA; Vaal Wolfe, Rainbow Center; Cathy Tashiro, RHIP; Scott Bloom, Coordinator for Washington State Traumatic Brain Injury Center; Jim Jackson, DSHS Topic Discussion Action/Recommendation WELCOME Approve Minutes Announcements Review Cultural Norms Achievements and Accolades Meeting began at 1:08 pm. Liszet welcomed the group Approve meeting minutes from Dec. 12, 2017 Liszet announced that Pamm Silver had to step down from the Council due to responsibilities at home. Liszet reviewed the Cultural Norms that the Council approved May She asked if anyone wanted to add something to them or make a change. Liszet outlined the achievements of the Council since it was launched April Kaelberer suggested updating the SWOT Analysis. Liszet reviewed the make up of the Council by ethnicity, age, and geography. Reed suggested that the Council needs more representation from younger residents. She recommended reaching out to this group. They are our future. We provide the experience. Pollard said that a challenge for this group may be the time of the meetings. Suggested considering other meeting times to accommodate their schedule. Profit suggested reaching out to community organizations to see if they can send someone and give them the time during the day to Kaelberer moved to approve the minutes. VanderVort seconded. Motion passed No abstentions Pollard moved to accept the Norms as written. VanderVort seconded. Motion passed No abstentions Next Steps: Consider the make up of the Council. Who s missing? How do we reach out to the people identified? Let Liszet know if you can recommend someone. 1

2 Chair and Vice-Chair Discussion Communications and Marketing Presentation attend the monthly meeting. Other suggestions included: o Military families o The more rural areas of the County, such as Wilkeson area o Spanaway area A discussion followed regarding changing the structure of the Council to include a chair and vice-chair. Pollard suggested that they wait until the Council is fully formed. Kaelberer said that they could consider it in the future, but it works for now. Liszet introduced Teresa McCallion, PCACH Communications Manager. McCallion said her counterpart on the Communications Team, Kevin Iriarte (PCACH Marketing Manager) was unable to join the presentation due to other work. She described the outreach the Council is doing as marketing and briefly shared that it included outreach/info sharing, building an audience/interaction, and feedback/collaboration. The process is message, role, action. The action is for Council members to gather community events and contact info for community leaders, identify the communities they are covering (to identify the gaps), and collect addresses of people who are interested in receiving more information. She explained the process of sharing the feedback from the community with the RHIP, PIP and BOT as a loop. They report back out to the community on process ideas from those groups to see if the plan will work in their community, then bring that info back in a feedback loop. The Communications Team can provide any support they need in the form of brochures, talking points, etc. Additional brochures were handed out at the meeting. She also reviewed the CVC Contact Form. Pollard asked if the form is available electronically? Liszet said that the survey monkey she had previously asked how the Council preferred info and the answer was hard copy. Give forms to Liszet as the primary point of contact. Can bring it to next meeting, mail, scan Motion made by Simmons to hold off on adding a chair and vice-chair to the Council for six months, with the goal of establishing this structure then. Seconded by Marie Harris. Motion passed No abstentions 2

3 and , etc. Pollard asked if past community events should be included? Liszet said yes. McCallion noted that this will help keep track of who you ve seen so you can go back to them with a response to their feedback. Pollard said that he is getting feedback from people. How should that info be forwarded? How will that info get to the RHIP, PIP and BOT? Liszet said that the feedback can be shared by the liaison at the meetings. Liszet will also create a report for everyone on the RHIP, PIP and BOT. McCallion said that this feedback will help the CVC develop the guiding questions that the other groups will refer to when developing the plans for each of the projects. Profit asked which events does she attend? What info can we provide? Liszet said that these are events within the community they represent. She said that she is available to attend events with you. Have an overview brochure plus talking points. Pollard talked about how they are reaching out to a broader reach for feedback on the plans. Liszet said to gather comments and bring them back. Please don t promise anything. Can connect those who have questions with the ACH. On a slightly different note, McCallion explained that the Comm Team is working on updating the website and social media. Those who are willing can be featured on these channels. We can take your photo today and get a quote from you about why you belong to the CVC. (She handed out a photo release.) At the next meeting, we will be ready to do a video, if you are interested. What are the challenges your community faces? TPCHD Update Cindin Gizzi from TPCHD discussed the partnership between the CVC and TPCHD to assist with the mandated Community Health Assessment (CHA) and Community Health Needs Assessment (CHNA). While CVC members are speaking to their community, those who are willing can ask 2-3 additional questions that she will provide and bring that information back to her. She handed out a flyer regarding the training they will provide. The dates are Jan. 18 and Feb. 1. You only need to sign up for one session, not both. 3

4 You will learn how to ask these questions in an unbiased, systematic way so the data is valid. She believes this training is beneficial to all CVC members as they go out into the community. She used a flip chart to gather info from CVC members on who is going to which communities. She will provide someone to take notes during the events/communities where you will be gathering the answers to the questions she will provide. Pathways Presentation Liszet introduced Kyle Davidson, PCACH s newest member, who will lead the Pathways Community HUB and Care Coordination efforts. Davidson commended the Council for their excellent work. He previously was employed by North Sound ACH and had heard about the CVC before he arrived. He provided context for the Care Coordination by describing how the current health care system works (or doesn t). He explained that the Pathways model will initially focus on a pilot project of pregnant women, then it will be scaled up to include all Medicaid enrollees in Pierce County. He described the Quadruple Aim and how it serves as a guiding principle for all the projects. He noted that there are nine ACHs in Washington State. King County has the largest Medicaid population. Pierce County is second. He defined the social determinants of health as social and economic factors that are obstacles to good health, such as homelessness, transportation issues, access to healthy food, etc. Although we have told the State that we will tackle four projects, we have decided as a community to also incorporate the other four projects in the plan. The four projects are: o Bi-directional Health Care=integration of physical and behavioral health care o Community-based Care Coordination=the Pathways Model o Opioid Crisis o Chronic Disease Prevention and Control The other four projects include Transitions, Diversion, Oral Health and Reproductive Maternal and Child Health. 4

5 The initial Pathways project will include approximately pregnant women who are on Medicaid. There are five community care agencies that are partnering with the ACH in this pilot. On March 5, 2018, there will be a training session about Pathways for the staff of the partner agencies. The training will include staff from Ohio who created the model. The training will last five weeks. The role of the ACH is to support these plans financially and administratively. The HIT/HIE Workgroup will track the outcome through data. Our Pathways project will apply for National Certification (along with 20 other Pathways projects across the nation) by demonstrating sustainability and showing value. Kyle agreed to come back to the Council next month to finish his presentation, answer questions and provide an update. Public Comment Al Ratcliffe asked about the Public Comment portion of the meeting. He wondered if it wouldn t be better to have it at the beginning of the meeting, so the public could comment on action the Council will take, instead of waiting until the end, when action has already been decided. He also wondered if this group was going to produce an annual report. Liszet noted that the Council hasn t been in place for a year yet. They will provide a report after April. Ratcliffe also asked that the agenda for the meetings be made public prior to the meeting. Liszet said that a draft agenda will be posted on the PCACH website prior to the meeting. Next Meetings Board of Trustees Jan. 16 at 9am PIP TBD DLT Jan. 23 at 1pm RHIP Feb. 6 at 9:30am Adjourned at 3:15 pm Liszet noted the time and asked if the Council could stay longer so Kyle could continue his presentation. All said yes. *Approved by the Community Voice Council 5