Exploring Conflict Training Session

Transcription

1 WELCOME! Exploring Conflict Training Session Damian Killen and Danica Murphy, MBTI Conflict Management Program 2005 by CPP, Inc. Permission is hereby granted to reproduce this overhead master for workshop use. Duplication for any other use, including resale, is a violation of copyright law. MBTI is a trademark or registered trademark of the 4.1

2 Session Objectives Set the stage for open, exploratory learning Broadly introduce the topic of the MBTI instrument and managing conflict Begin to explore the different definitions of conflict by incorporating type data Become familiar with the conflict pairs and conflict pair dynamics 4.2

3 Conflict: A Complex Issue Factors that influence our approach to conflict: Personal history Home/work realities Culture Context/environment Gender Attitude/responses of other(s) Type preferences 4.3

4 The MBTI Assessment and Conflict How we experience and respond to conflict using our type preferences All our preferences affect our understanding of conflict The interplay of preferences helps us identify the complexities of who we are The last two preferences (Thinking or Feeling, Judging or Perceiving) suggest how we experience and respond to conflict 4.4

5 Why Do We Judge? Why do we judge others by their behavior and judge ourselves by our good intentions? Anonymous 4.5

6 Energy Focus E EXTRAVERSION The external world of people and things Engaging in activities Talking things out Having a breadth of interests Do-think-do I INTROVERSION The internal world of thoughts and reflection Taking in information and ideas Thinking things through Having a depth of interests Think-do-think 4.6

7 Taking In Information S SENSING Practical information Data from the five senses Concrete facts Sequential steps The here and now what is N INTUITION Patterns and trends Hunches Interpretation of data Random contributions The future what could be 4.7

8 Making Decisions T THINKING Logical analysis Objectivity Principles Equality Cause-and-effect reasoning F FEELING Empathetic consideration Subjectivity Harmony Individuality Impact on people 4.8

9 Dealing with the Outer World J JUDGING Methodical Orderly Systematic Decisive Focused on results P PERCEIVING Spontaneous Adaptive Flexible Exploratory Focused on process 4.9

10 Conflict: A Relationship with Personality Type All our preferences affect our understanding of conflict The interplay of preferences helps us identify the complexities of who we are The last two preferences in our four-letter type (T or F and J or P) suggest how we experience and respond to conflict 4.10

11 Conflict: A Type Table TJ ISTJ FJ ISFJ FJ INFJ TJ INTJ TP ISTP FP ISFP FP INFP TP INTP TP ESTP FP ESFP FP ENFP TP ENTP TJ ESTJ FJ ESFJ FJ ENFJ TJ ENTJ 4.11

12 Questions for Reflection and Discussion How do you define conflict? What does it look and feel like to you? How do you typically feel about conflict? Where in your body do you physically feel/experience conflict? Describe two instances of conflict: one in which you were pleased with the outcome and one in which you were disappointed. Provide details such as who was involved and why you were happy/unhappy with the outcome. What was the difference? 4.12

13 T F: A Dichotomy with Direction This dichotomy looks at the focus and experience of conflict. T THINKING What is it about? Opinions and principles Difference: analyze and tolerate Succinct Stand firm F FEELING Who is involved? Needs and values Difference: accept and appreciate Tactful Give and take 4.13

14 J P: A Dichotomy with Tension This dichotomy looks at the progression of and response to conflict. J JUDGING Seek resolution Sort it out Past and future focused Output Satisfaction when it is over P PERCEIVING Seek clarification Work it through Present focused Input Satisfaction when it is being addressed 4.14

15 Conflict Pair Dynamics TJ types extravert their Thinking function TP types introvert their Thinking function FJ types extravert their Feeling function TP types introvert their Feeling function 4.15

16 What Extraverted and Introverted Thinking and Feeling Look Like Extraverted Thinking Introverted Thinking Extraverted Feeling Introverted Feeling TJ ISTJ, INTJ, ESTJ, ENTJ TP ISTP, INTP, ESTP, ENTP FJ ISFJ, INFJ, ESFJ, ENFJ FP ISFP, INFP, ESFP, ENFP Decisive, planned, and organized; at times critical and blunt Objective; searches for what is right; at times stubborn Warm; seeks harmony; at times wants to smother with kindness Sensitive, attuned to people s needs; at times worries for everyone 4.16

17 Questions for Reflection and Discussion What is your conflict pair? What do you think are your real objectives when you are in conflict situations? What are your needs when you are in conflict situations? What things (either done or said) bring out your greatest contribution in dealing with conflict situations? What types of things bring out your worst in conflict situations? What does your worst look like in conflict situations? How might others describe these instances? 4.17

18 Characteristic Paths of Conflict Pairs TJ TP FJ FP Likely cause of conflict Challenges to/of authority Challenges to/of trust Challenges to/of beliefs Challenges to/of values Desired outcome Closure or resolution Defined process or progression Intact relationships Respectful listening Deals with emotions by Denying they exist Excluding them Including them Accepting them Others impression Detached or aggressive adversary Catalyst of or contributor to conflict Seeker of communication and harmony Include others values and concerns Satisfied when Conflict is over They can analyze the outcome There is no lingering bitterness There is open exploration 4.18

19 Extraverted Thinking Path TJ Likely cause of conflict Desired outcome Deals with emotions by Others impression Satisfied when TJ Challenges to/of authority Closure or resolution Denying they exist Detached or aggressive adversary Conflict is over 4.19

20 Introverted Thinking Path TP Likely cause of conflict Desired outcome Deals with emotions by Others impression Satisfied when TJ Challenges to/of trust Defined process or progression Excluding them Catalyst of or contributor to conflict They can analyze the outcome 4.20

21 Extraverted Feeling Path FJ Likely cause of conflict Desired outcome Deals with emotions by Others impression Satisfied when TJ Challenges to/of beliefs Intact relationships Including them Seeker of communication, harmony There is no lingering bitterness 4.21

22 Introverted Feeling Path FP Likely cause of conflict Desired outcome Deals with emotions by Others impression Satisfied when TJ Challenges to/of values Respectful listening Accepting them Include others values, concerns There is open exploration 4.22