COURSE GUIDE COMMUNICATION

Transcription

1 Teaching guide. Dentistry Degree. Communication skills. Year FACULTAD DE MEDICINA Y ODONTOLOGÍA COURSE GUIDE COMMUNICATION SKILLS Dentistry Degree Academic year

2 Teaching guide. Dentistry Degree. Communication Skills. Academic year COURSE GUIDE FOR COMMUNICATION SKILLS ECTS COURSE: COMMUNICATION SKILLS 6 30 Subject: INTRODUCTION TO DENTISTRY 42 Module: INTRODUCTION TO DENTISTRY Type: Optative YEAR: 1º Semester: 1º Teacher responsible (Spanish): Dr. Vicente Aguilar Morellá vicente.aguilar@ucv.es Dr. Germán Cerdá Olmedo Department: DEPARTMENT OF PUBLIC HEALTH AND SOCIAL MEDICINE I german.cerda@ucv.es Teacher responsible (English): Dra. Agustina Muñoz Rodríguez agustina.munoz@ucv.es Dra. Laura López-Almansa laura.lopezalmansa@ucv.es Page 2 de 19 Universidad Católica de Valencia San Vicente Mártir

3 Teaching guide. Dentistry Degree. MODULE ORGANIZATION INTRODUCTION TO DENTISTRY 42 ECTS Duration and organization within the curriculum: Courses and subjects Course ECTS SUBJECT ECTS Year/ semester Psychology 6 Psychology 6 2/2 Statistics 6 Epidemiology and Statistics 6 1/2 Biotechnology (Elec) 6 1/1 Communication skills (Elec) 6 1/1 Introduction to dentistry 30 Introduction to dentistry (Elec) 6 1/1 Oral radiology 6 2/1 Universidad Católica de Valencia San Vicente Mártir Página 3 de 19

4 Teaching guide. Dentistry Degree. Communication Skills. Academic year Planning and management of the dental clinic (Elec) 6 3/2 Imaging techniques and dental photography (Elec) 6 3/2 Preventive and community dentistry 6 3/1 Equipment, dental materials and instrumentation 6 2/2 Page 4 de 19 Universidad Católica de Valencia San Vicente Mártir

5 Teaching guide. Dentistry Degree. COURSE TEACHING GUIDE: COMMUNICATION SKILLS Prerequisites: It has no established prerequisites GENERAL GOALS a) To give the student basic knowledge, theoretical and eminently practical that allow you to conveniently a clinical interview. b) Analyze the overall framework of human communication and the different care models existing in the professional-patient relationship. c) Systematize the types and phases of the interview according to the context in which it is being. d) Minimize interference present in the communication process, with special emphasis on those special or difficult situations. e) Develop social skills that characterize a good interviewer, both in the aspects that comprise the verbal communication as the non-verbal. Universidad Católica de Valencia San Vicente Mártir Página 5 de 19

6 Teaching guide. Dentistry Degree. Communication Skills. Academic year TRANSVERSAL COMPETENCES 1. Instrumental Competences: a) Capacity for analysis and synthesis b) Ability to organize and plan c) Oral and written communication skills in native language. d) Knowledge of a foreign language e) Computer skills related to field of study f) Capacity for information management g) Troubleshooting h) Decision Making 2. Personal Competences: i) Teamwork j) The ability to carry out interdisciplinary teamwork k) The ability to work in an international context l) Interpersonal relationship skills m) The recognition and appreciation of diversity and multiculturalism. n) Critical Thinking o) Ethical commitment 3. Systemic Competences: p) Independent learning q) Ajustment to new situations r) Creativity s) Leadership t) Knowledge of other cultures and customs. u) Initiative and entrepreneurial spirit v) Motivation for quality w) Sensitivity to environmental issues Page 6 de 19 Universidad Católica de Valencia San Vicente Mártir

7 Teaching guide. Dentistry Degree. SPECIFIC COMPETENCES 1. Professional values, attitudes and ethical behavior 1. Knowledge of the essential elements of the dental profession, including its ethical and legal responsibilities. 2. Understanding the importance of such principles for the benefit of patients, society and the profession, with special attention to professional secrecy. 3. Knowing how to identify the concerns and expectations of patients and communicate effectively and clearly, both verbally and in writing with patients, family members, the media and with other professionals. 4. Understanding and appreciating the social and psychological aspects relevant to the treatment of patients. 5. Being able to apply the principles of anxiety and stress control on oneself, patients and other dental team members. 6. Understanding the importance of developing professional practice that is respectful of patient autonomy, beliefs and culture. 7. Promoting the autonomous learning of new knowledge and techniques as well as motivating for quality. 8. Learning to share information with other health professionals and working as a team. 9. Understanding the importance of maintaining and using information from patient records for later analysis, preserving data confidentiality. 10. Understanding and identifying the psychological and physical problems resulting from domestic violence to train students in the prevention, early detection, care, and rehabilitation of victims of this type of violence. 2. Fundamental Scientific Principles of dentistry: Acquisition and critical assessment of information. 11. Understanding the basic biomedical science principles that dentistry is based on to ensure correct bucco-dental care. 12. Understanding and appreciating the structure and normal functioning of the oral cavity at the molecular, cellular, tissue and organ levels at various stages of life. 13. Understanding and recognizing the essential principles of biomaterial science in dentistry and dealing with possible allergies. 14. Knowing the general processes of disease, which include infection, inflammation, immune system disorders, degeneration, neoplasia, metabolic and genetic disorders. Universidad Católica de Valencia San Vicente Mártir Página 7 de 19

8 Teaching guide. Dentistry Degree. Communication Skills. Academic year Gaining familiarity with some of the general pathological features of diseases and disorders that affect body systems, and specifically those affecting the mouth. 16. Understanding the fundamental principles of action, indications and the efficacy of drugs and other therapeutic interventions, knowing their contraindications, interactions, systemic effects and interactions on other organs, based on scientific evidence. 17. Understanding and appreciating the principles of ergonomics and safety at work (including cross-infection control, radiation protection, occupational and biological diseases. 18. Knowing, critically evaluating and learning how to use sources of clinical and biomedical information to obtain, organize, interpret and communicate scientific and health related information. 19. Knowing the scientific method and being able to critically assess established knowledge and new information. Being able to formulate hypotheses, collect and critically evaluate information for problem solving using the scientific method. 3. Clinical Skills: Diagnosis, prognosis and the planning of dental treatment. 20. Obtaining and preparing a medical history that contains all relevant information. 21. Knowing how to perform a complete oral examination, including the appropriate radiographical and complimenary tests, in addition to obtaining appropriate clinical references 22 Being able to develop an initial diagnosis and establish a reasoned diagnostic strategy, and being able to recognize situations that require urgent dental care. 23. Establishing the diagnosis, prognosis and appropriate treatment planning in all clinical areas of dentistry; demonstrating competence in diagnosis, prognosis and treatment plan development for the dental patient who requires special care, including medically compromised patients (such as those with diabetes, hypertension, immunocompromised, anticoagulants, etc.) and patients with disabilities. 24. Recognizing life-threatening situations and knowing how to do basic life support maneuvers. Page 8 de 19 Universidad Católica de Valencia San Vicente Mártir

9 Teaching guide. Dentistry Degree. 4. Public Health and health Systems 25. Knowing and applying the basic treatments for the most common oral and dental diseases in patients of all ages.therapeutic procedures should be based on the concept of minimal invasion and contemplated within a holistic and integrated approach to dental treatment. 26. Knowing how to plan and carry out multidisciplinary, sequential and integrated dental treatments of limited complexity in patients of all ages, conditions and in patients requiring special care. 27. Being able to pose and suggest preventive measures appropriate to each clinical situation. 28 Gaining clinical experience under appropriate supervision. 5. Public health and health systems. 29 Recognizing the determinants of oral health in the population, including those that are genetic, lifestyle dependant, demographic, environmental, social, economic, psychological or cultural. 30. Recognizing the role of the dentist in prevention activities for protecting against oral diseases, as well as in the maintenance and promotion of health, at both the individual and community level. 31 Understanding the National Health System and the basics of health legislation, clinical management and appropriate use of health resources, and understanding the important role of the dentist in the area of Primary Health Care. Remarks: There exist competitions that are not included in this subject weighted with zero Universidad Católica de Valencia San Vicente Mártir Página 9 de 19

10 Teaching guide. Dentistry Degree. Communication Skills. Academic year LEARNING OUTCOMES COMPETENCES R1 Properly interpret the verbal component as non-verbal message Capture the signs that gives us the gaze, gestures and tone of voice of the patient and assess your emotional state and coherence with the verbal memessage that we passed a, c, 3, 5, 20 R2 Identify the model of care that puts the patient Through the interview guide the case and offer the patient the most adequate response to the perceived needs m,t,3,4,6,27,29 R3 Systematize the different phases of a clinical interview Know how to distribute in time the interview in different phases: presentation, exploration, problem-solving and social to applying them to interviews carried out wings in practice 3,5,20,22,27 R4 Learn about the ethical implications arising from the interview clinic The student shows to know the degree of commitment that professional secrecy m, or, t, 4, 6, 9, 18, 20 R5 Be able to deal with difficult situations Be able to communicate "bad news". Demonstrate ability to handle interviews with aggressive patients. Know resolve interviews with special patients. q, t, 3, 5, 6 Page 10 de 19 Universidad Católica de Valencia San Vicente Mártir

11 Teaching guide. Dentistry Degree. PRACTICAL LEARNING OUTCOMES COMPETENCES RP1 Knows be submitted correctly Presented to the patient as an introduction to the interview i RP2 It maintains the visual contact appropriately Keep the look of properly during the interview i RP3 Creates an appropriate atmosphere in the interview Offer the patient the more favorable environment so that you can tell us what you want: no interruptions, have the necessary time i,q,5 RP4 Allows the expression of the patient Let talk (free narrative phase) to the patient i, m RP5 Knows how to use techniques to drain the information Questions (directed narrative phase) suitable for all relevant information. It clearly defines the reason for consultation. i RP6 Knows how to be empathetic Make the patient that their problems are understood i RP7 Knows how to be assertive It shows a strong position based on their knowledge, their experience and their beliefs, respecting the decisions and beliefs of the patient i RP8 Knows explore the resistors It explores the difficulties that feels the patient and the possible disagreements with the situation m RP9 Knows develop the negotiation phase It is able to exchange views, converting ideas and reach an agreement with the patient h, i, m Universidad Católica de Valencia San Vicente Mártir Página 11 de 19

12 Teaching guide. Dentistry Degree. Communication Skills. Academic year RP10 Knows motivate You know introduce interview aimed at the motivation to change in different phases i, p RP11 Explores the understanding of the patient Ensures that the patient has understood the measures agreed before departing h, f, i, m RP12 Establishes safety net It warns the patient of a possible unfavourable and puts at your disposal if necessary RP13 Is fired correctly Greeting from cuts to finish the interview c, h, i c, i Page 12 de 19 Universidad Católica de Valencia San Vicente Mártir

13 Teaching guide. Dentistry Degree. C0MPETENCES PH TS TE SL EP Capture the signs that gives us the gaze, gestures and tone of voice of the patient and assess your emotional state and coherence with the verbal message that we passed Through the interview guide the case and offer the patient the most adequate response to the perceived needs Know to distribute in time the interview in different phases: presentation, exploration, problem-solving and social to applying them to interviews in practice It shows to know the degree of commitment that professional secrecy Be able to communicate "bad news". Demonstrate ability to handle interviews with aggressive patients. Know resolve interviews with hiperdemandadores patients. Presented to the patient in as an introduction to the interview Keep the look of properly during the interview Offer the patient the more favorable environment so that you can tell us what you want: no interruptions, have the necessary time Let talk (free narrative phase) to the patient Questions (directed narrative phase) suitable for all relevant information. It clearly defines the reason for consultation. Make the patient that their problems are understood It shows a strong position based on their knowledge, their experience and their beliefs, respecting the decisions and beliefs of the patient It explores the difficulties that feels the patient and the possible disagreements with the situation It is able to exchange views, converting ideas and reach an agreement with the patient You know introduce interview aimed at the motivation to change in different phases Ensures that the patient has understood the measures agreed before departing It warns the patient of a possible unfavourable and puts at your disposal if necessary Greeting from cuts to finish the interview PH: Hospital practices TS: Simulation workshops TE: Specific workshops SL: Laboratory seminars EP: Study staff Universidad Católica de Valencia San Vicente Mártir Página 13 de 19

14 Teaching guide. Dentistry Degree. Communication Skills. Academic year ON-CAMPUS EDUCATIONAL ACTIVITIES ACTIVITY Methodology of Teaching-Learning Relationship to Learning Outcomes of the subject ECTS ON-CAMPUS CLASS Lecture. Resolution problems. Virtual simulators. Exhibition content by the teacher. Explanation of knowledge and skills. R1, R2, R3, R4 1,4 SEMINAR AND PRACTICE GROUP Oral presentation of the student - - SMALL GROUP PRACTICE TUTORING EVALUATION Resolution problems and cases. Field practices. Personalized attention in small groups. A period of instruction and / or guidance by a tutor aimed to review and discuss the material and themes presented in the lectures, seminars, readings, performance of works, etc. Joint oral tests and / or written employed in the initial t, formative or additive student assessmen. R3, RP1-RP Total 2.4 Page 14 de 19 Universidad Católica de Valencia San Vicente Mártir

15 Teaching guide. Dentistry Degree. INDEPENDENT STUDENT WORK ACTIVITY Teaching-Learning Methology Relationship with Learning Outcomes for the subject ECTS INDEPENDE NT WORK Study of the student: Preparation of individual readings, testing, troubleshooting, seminars, jobs, memoirs, etc. to expose or deliver lectures, practical classes and/or small group tutoring. R3, RP1- RP13 3 GROUP WORK Work done in the university's platform ( Discussion and problem solving. Performing works or memoirs. Search group work, discussion and filter information on the subjects. R3, RP1- RP13 0,6 Total 3,6 Universidad Católica de Valencia San Vicente Mártir Página 15 de 19

16 Teaching guide. Dentistry Degree. Communication Skills. Academic year SYSTEM FOR ASSESSING THE ACQUISITION OF THE COMPETENCES: GRADING Assesment Tool LEARNING OUTCOMES ASSESSED Allocated Percentage Attendance and participation The teacher assesses the participation, involvement and progression of acquiring knowledge and skills of the student during classroom and curriculum practices. Jobs The student, individually or in groups, made a subject of review or investigation and submits it in writing for evaluation by the teacher. Oral The student develops through an oral presentation, supported or not media, theme, or work commissioned by the teacher. At the end of exposure the teacher or the audience can ask questions. Simulations,OSCE In the simulations try to play similar situations in real life under standardized conditions, which allow the teacher to analyze the clinical skills of students in specific situations. Computer simulations are used or simulated standardized patients. You can also use the test known as Objective Structured Clinical Evaluation (OSCE). Curricular practices Monitoring by the tutor of the resolution of practical exercises, case reports or problems concerning knowledge of different subjects. And the evaluation of professional activity in a real environment Review open questions Written test that assesses knowledge and primarily the student's ability to relate, integrate, and express coherently in written language. case Studies. Multiple-choice test Multiple choice exam with one of five possible correct answer. Lets meet at greater length the contents acquired by the student. Oral examination Oral exam in which the student answers the questions the teacher asks you, explaining verbally foreground, RP1-RP13 5% R1, R2, R3, R4, R5 55% - - Page 16 de 19 Universidad Católica de Valencia San Vicente Mártir

17 Teaching guide. Dentistry Degree. allowing interaction with the teacher. Practical exam The student faces a test in which to demonstrate its practical application by the acquisition of certain knowledge. RP1-RP13 40% Universidad Católica de Valencia San Vicente Mártir Página 17 de 19

18 Teaching guide. Dentistry Degree. Communication Skills. Academic year Minimum requirements: To overcome the course the student must meet the following minimum requirements: 1. Theoretical examination type test: Essential for the joint evaluation, to obtain a note equivalent to Practical examination: Essential for the joint evaluation, to obtain a note equivalent to 5. Criteria for granting honors: Honor license plates may be granted to the best students, who must have obtained a minimum grade of 9. If circumstances require, may grant a special test to determine those students deserve the honors, given the limitation of 5% of the students enrolled. n second and subsequent calls may only be granted the license plate of honor that could subtract after the first call. Development of the subject in second and subsequent registrations: There will be a specific group for students who are not of first registration if you exceed the occupancy limit of the classroom and a teacher in charge of that group. The teacher in charge of this group held 6 sessions of monitoring and mentoring of 2 hours each. The powers to acquire the skills and abilities of the course will take place across all practices scheduled for the course. Each session will run the course so as to strengthen the job skills that every student needs to pass the course. The evaluation of content and skills in the examination will be held fixed in the official calendar for this subject. Page 18 de 19 Universidad Católica de Valencia San Vicente Mártir

19 Teaching guide. Dentistry Degree. DESCRIPTION OF CONTENTS COMPETENCES BLOCK I: GENERAL FRAME OF THE COMMUNICATION 1.1. General theory Participants in the process. Analysis of the message. The different forms of communication. The interview as social acts, and technical communication The verbal language. Faticas and Entropic Communications The non-verbal language: paraverbal and body The expectations of the patient, the hidden agenda. Their tracks Ways to diagnose. Clinical eye to the structured interview. 1.5 Models address the relationship doctor-patient: priestly, paternalistic and cooperative. 1.6 Skills to develop a good communicator. a, c, f, i, o, 3, 4, The normal communication modifiers: -not centered patient expectations -quality, quality, quantity, and warmth of the message -interference of communication: stereotypic movements and cognitive, social and emotional interference. BLOCK II: CLINICAL INTERVIEW 2.1 The clinical interview and their differences with the clinical history. 2.2 Types of interview. Classification. 2.3 Models of interview according to the therapeutic step: primary, specialty, emergency medicine 2.4 Analysis of the model of specialized. 2.5 Analysis of the model of primary 2.6 Analysis of the model of emergency 2.7 General structure of the clinical interview. - Social part: presentation. - Part communicative. Narrative phase. Accompaniment to the next phase. - Technical part: exploratory and decisive phase - Part communicative. Understanding the message. - Social part 2: farewell a, c, f, i, o, 3, 4, 20, 22, 29 Universidad Católica de Valencia San Vicente Mártir Página 19 de 19

20 Teaching guide. Dentistry Degree. Communication Skills. Academic year BLOCK III: SPECIAL INTERVIEWS 3.1. The motivational interview The difficult interview: -Doctors difficult. -Difficult patients: psychiatric, Simulator, rentier, aggressive, hiperdemandador. -Difficult situations: or emergency, or bad news, or physical/sensory communication problems language and/or culture. a, c, f, i, o, 3, 4,5, 6, 20, 22, 29 BLOCK IV: ETHICS OF COMMUNICATION. PROBLEMS AND LEGAL REQUIREMENTS 4.1 principles of ethics applicable to communication. 4.2 Common situations that come into conflict with ethical principles. 4.3 Conflict resolution in the query. 4.4 regulatory framework for the collection and receipt of clinical information a, c, f, i, m, o Page 20 de 19 Universidad Católica de Valencia San Vicente Mártir

21 Teaching guide. Dentistry Degree. TEMPORAL ORGANIZATION OF LEARNING CONTENT/UNIT BLOCK NUMBER OF SESSIONS I FRAME GENERAL OF COMMUNICATION 2 II CLINICAL INTERVIEW 3 III SPECIAL INTERVIEWS 4 IV V ETHICS OF COMMUNICATION. PROBLEMS AND LEGAL REQUIREMENTS ROLE PLAYING: PREPARATION AND CLINICAL INTERVIEWS ANALYSIS IN VARIOUS SIMULATED SITUATIONS Universidad Católica de Valencia San Vicente Mártir Página 21 de 19

22 Teaching guide. Dentistry Degree. Communication Skills. Academic year BIBLIOGRAPHY MAIN BIBLIOGRAPHY La consulta interior. Neighbour, R. Editorial : J"C s.l. Esplugas de Llobregat (Barcelona) Teoría de la comunicación humana. Ellis R y McClintock A. Ediciones Paidós Comunicación Ibérica. Barcelona Habilidades de comunicación y estrategias asistenciales en el ámbito sanitario. Acinas MP. Editorial Formación Alcalá Jaén Cómo dar malas noticias en medicina. Gómez Sancho M. Arán Ediciones. Madrid Manual de entrevista clínica. Borrel F. Harcourt Brace de España. Madrid Entrevista Clínica. Manual de estrategias prácticas. Borrel F. SEMFYC ediciones. Barcelona 2006 La comunicación con el paciente. Merano A., Bravo E., Goredón F. Elservier España. Barcelona 2014 Page 22 de 19 Universidad Católica de Valencia San Vicente Mártir