The science of happiness at work
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1 The science of happiness at work
2 ASK me anything
3 You ll get my SLIDES
4 What affects well-being What well-being affects Compensation Productivity Perks Well-being Absenteeism Titles/promotions Staff turnover
5 Daniel Kahneman
6
7 In the moment More emotional Automatic After the fact More rational Requires effort Experienced Happiness well-being at work Evaluated Job satisfaction well-being Productivity Creativity Motivation Engagement Resilience Teamwork Health Life happiness Profits Kahneman s hybrid model of well-being
8 Happy workplaces make more money. Satisfied workplaces don t.
9 Arlette Bentzen Kom til Arbejdsglæde nu i 2010 Joy, serenity, hope, Rejsekonsulent, gratitude, amusement, souschef, selvstændig. interest, pride, awe, love, inspiration Danseinstruktør, skiløber, yogafan og musikelsker.
10 Arlette Bentzen Kom til Arbejdsglæde nu i 2010 Alarm, aversion, indifference, Rejsekonsulent, souschef, selvstændig. anger, sorrow, fear, frustration, embarrassment, Danseinstruktør, skiløber, yogafan og musikelsker. hate, avarice
11 MORE LESS Joy, serenity, hope, gratitude, amusement, interest, pride, awe, love, inspiration Alarm, aversion, indifference, anger, sorrow, fear, frustration, embarrassment, hate, avarice
12 Happiness at work (Experienced well-being) Productivity Creativity Motivation Engagement Resilience Teamwork Health Life happiness Profits Compensation Perks Physical work environment Titles Job satisfaction (Evaluated well-being) Kahneman s hybrid model of happiness
13 Source: Living Links, Yerkes National Primate Research Center, Emory University, Atlanta, Georgia 30329, USA (Frans de Waal & Sarah F. Brosnan)
14 Make us Salary, bonuses, perks, pension, promotions, unhappy when they are not fair. physical work environment etc Make us satisfied (not happy) when fair.
15 3 reasons why these factors don t make us happy at work 1. They create satisfaction not happiness 2. Hedonic adaptation 3. They invite comparison with others
16 Physical state Life situation? Compensation Perks Physical work environment Titles Negative effect: Unfairness Loss aversion Happiness at work (Experienced well-being) Job satisfaction (Evaluated well-being) Productivity Creativity Motivation Engagement Resilience Teamwork Health Life happiness Profits Kahneman s hybrid model of happiness
17
18 Tell me about one of your best experiences at work. One that made you very happy!
19 Results
20
21 Of all the things that can boost emotions, motivation, and perceptions during a workday, the single most important is making progress in meaningful work. Even a small win can make all the difference in how people feel and perform. Source: The Progress Principle / Harvard Business Review Teresa Amabile & Steven Kramer
22 Good results: Resources Autonomy Meaning Feedback
23 Relationships
24
25
26 Results Relationships
27 Why these two?
28 Include them in everything
29 We are all different
30 Physical state Life situation Results Relationships Compensation Perks Physical work environment Titles Negative effect: Unfairness Loss aversion Happiness at work (Experienced well-being) Job satisfaction (Evaluated well-being) Productivity Creativity Motivation Engagement Resilience Teamwork Health Life Happiness Profits Career choice Kahneman s hybrid model of happiness
31 ANYONE can be happy at work
32
33
34 WHY does it matter
35 Why is happiness at work good for you?
36 Time Health Life Success
37 Happiness makes you more successful More productive More creative More helpful Better at service More focused on quality Better team-players More open More likeable Show more empathy More resilient Sell more More optimistic More motivated More engaged More energetic Learn faster Better leaders
38 Success Happiness
39 Happiness Success
40 Articles The relationship between job satisfaction and health: a meta-analysis E. B. Faragher, M. Cass & C. L. Cooper (Occup. Environ. Med. 2005;62; , doi: /oem ) A meta-analysis of the relationships between individual job satisfaction and individual performance M. M. Petty, Gail W. McGee & Jerry W. Cavender (Academy of Management Review, 1984, Vol. 9, No. 4) A meta-analytic examination of the relationship between job satisfaction and subjective well-being Nathan A. Bowling, Kevin J. Eschleman & Qiang Wang (Journal of Occupational and Organizational Psychology - Volume 83, Issue 4, pages , December 2010)
41 The business of business is business - Milton Friedman
42 The business of business is happiness - Woohoo Inc
43 Happy workplaces make more money!
44
45 1: Employees 2: Customers 3: Stockholders
46 Books The Service Profit Chain James L. Heskett, W. Earl Sasser Jnr, Leonard A. Schlesinger Simon & Schuster, 1997 ISBN:
47 What did we learn today that we can use to create happier workplaces? Do we have any questions?
48
49 Thanks
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