1. The skill or ability to work effectively through and with other people is known as human relations. True False

Transcription

1 Test 1 Review

2 1. The skill or ability to work effectively through and with other people is known as human relations.

3 1. The skill or ability to work effectively through and with other people is known as human relations.

4 2. Internal customers can be defined as a department's employees, or as employees in other departments within an organization.

5 2. Internal customers can be defined as a department's employees, or as employees in other departments within an organization.

6 3. In the workplace, the key to top performance and highquality work is healthy selfesteem.

7 3. In the workplace, the key to top performance and highquality work is healthy selfesteem.

8 4. Self-disclosure is the knowledge of how you are being perceived by others.

9 4. Self-disclosure is the knowledge of how you are being perceived by others.

10 5. Max Weber is known as the pioneer of scientific management.

11 5. Max Weber is known as the pioneer of scientific management.

12 6. One of Taylor's bestknown victories was the discoveries based on the Hawthorne studies.

13 6. One of Taylor's bestknown victories was the discoveries based on the Hawthorne studies.

14 7. Parents who present their children with a picture of how the children must act to win approval are said to hold "conditional positive regard" for their children.

15 7. Parents who present their children with a picture of how the children must act to win approval are said to hold "conditional positive regard" for their children.

16 8. Most people who always need to tell about their accomplishments are actually compensating in some way for low self-esteem.

17 8. Most people who always need to tell about their accomplishments are actually compensating in some way for low self-esteem.

18 9. When Delilah got a D grade in one of her papers, she said to herself, "I should have studied instead of watching movies all night long with my friends; I'll do better next time." From this comment we can conclude that Delilah has an external locus of control.

19 9. When Delilah got a D grade in one of her papers, she said to herself, "I should have studied instead of watching movies all night long with my friends; I'll do better next time." From this comment we can conclude that Delilah has an external locus of control.

20 10. The stronger or higher a person's self-esteem is, the weaker the effect other people's negative statements will have on his or her behavior.

21 10. The stronger or higher a person's self-esteem is, the weaker the effect other people's negative statements will have on his or her behavior.

22 11. How would all the four parts of self-concept occur in a perfect world? A. All the four parts would intersect each other. B. All the four parts would be one single circle. C. The real self and looking-glass self would be separate from each other. D. The ideal self and self-image would be distinct from each other.

23 11. How would all the four parts of self-concept occur in a perfect world? A. All the four parts would intersect each other. B. All the four parts would be one single circle. C. The real self and looking-glass self would be separate from each other. D. The ideal self and self-image would be distinct from each other.

24 12. What is a real self? A. The way you actually are when nobody is around B. The vision of your future self C. The self that is based on the conditional positive regard D. The way you truly feel about yourself

25 12. What is a real self? A. The way you actually are when nobody is around B. The vision of your future self C. The self that is based on the conditional positive regard D. The way you truly feel about yourself

26 13. Self-efficacy is the: A. use of a single strength to make up for a real or perceived weakness. B. individual's vision of his or her future self. C. way an individual conceives or sees himself or herself. D. confidence an individual has in his or her ability to deal with problems.

27 13. Self-efficacy is the: A. use of a single strength to make up for a real or perceived weakness. B. individual's vision of his or her future self. C. way an individual conceives or sees himself or herself. D. confidence an individual has in his or her ability to deal with problems.

28 14. What is unconditional positive regard? A. The acceptance of individuals as worthy when they behave in a certain way. B. The acceptance of individuals as worthy and valuable regardless of their behavior. C. The attempt by parents to improve their children's behavior by comparing them to others. D. The rejection of children by their parents as inherently worthless unless otherwise proven by their behavior.

29 14. What is unconditional positive regard? A. The acceptance of individuals as worthy when they behave in a certain way. B. The acceptance of individuals as worthy and valuable regardless of their behavior. C. The attempt by parents to improve their children's behavior by comparing them to others. D. The rejection of children by their parents as inherently worthless unless otherwise proven by their behavior.

30 15. How does conditional positive regard affect children? A. Children may develop an unattainable real self. B. Children will develop an external locus of control. C. Children may become confused on what constitutes good or bad behavior. D. Children will never try to measure up to others' standards.

31 15. How does conditional positive regard affect children? A. Children may develop an unattainable real self. B. Children will develop an external locus of control. C. Children may become confused on what constitutes good or bad behavior. D. Children will never try to measure up to others' standards.

32 16. coined the term inferiority complex. A. Carl Rogers B. Julian Rotter C. Eric Bern D. Alfred Adler

33 16. coined the term inferiority complex. A. Carl Rogers B. Julian Rotter C. Eric Bern D. Alfred Adler

34 17. The managerial grid is a composite of four panes that shows you ways of relating to others: the open, blind, hidden, and unknown.

35 17. The managerial grid is a composite of four panes that shows you ways of relating to others: the open, blind, hidden, and unknown.

36 18. The hidden pane of the Johari Window contains information that you know about yourself and have no reason to hide from most people.

37 18. The hidden pane of the Johari Window contains information that you know about yourself and have no reason to hide from most people.

38 19. The blind pane of the Johari Window can be very disturbing to those who believe that the personality traits that they don't see in themselves cannot be perceived by others as well.

39 19. The blind pane of the Johari Window can be very disturbing to those who believe that the personality traits that they don't see in themselves cannot be perceived by others as well.

40 20. Overdisclosing often happens when a person feels socially awkward and is trying to make conversation.

41 20. Overdisclosing often happens when a person feels socially awkward and is trying to make conversation.

42 21. Which of the following is true about the Johari Window? A. It is a simple yet powerful model that supports the information on managing the mentoring process. B. It is a technique designed for selfunderstanding that illustrates the ways of relating to others. C. It is a four dimensional questionnaire that is used to assess distress, depression, and anxiety. D. It is a management tool based on four behavioral dimensions that explains leadership styles.

43 21. Which of the following is true about the Johari Window? A. It is a simple yet powerful model that supports the information on managing the mentoring process. B. It is a technique designed for selfunderstanding that illustrates the ways of relating to others. C. It is a four dimensional questionnaire that is used to assess distress, depression, and anxiety. D. It is a management tool based on four behavioral dimensions that explains leadership styles.

44 22. How can you decrease the size of your hidden pane? A. By increasing your trust in someone B. By withholding more details about yourself C. By analyzing your dreams and fantasies D. By increasing your selfawareness

45 22. How can you decrease the size of your hidden pane? A. By increasing your trust in someone B. By withholding more details about yourself C. By analyzing your dreams and fantasies D. By increasing your selfawareness

46 23. The unknown pane in the Johari Window contains all of the experiences, feelings, fantasies, and possibilities that people: A. divulge. B. repress. C. express. D. cherish.

47 23. The unknown pane in the Johari Window contains all of the experiences, feelings, fantasies, and possibilities that people: A. divulge. B. repress. C. express. D. cherish.

48 24. A justifiable motive for withholding personal information is: A. to feel all-powerful. B. to deny that you have any problems. C. to avoid feelings of inadequacy. D. to protect other people's feelings.

49 24. A justifiable motive for withholding personal information is: A. to feel all-powerful. B. to deny that you have any problems. C. to avoid feelings of inadequacy. D. to protect other people's feelings.

50 25. Nonconversation is a way to describe the amount of actual conversation in: A. gut-level communication. B. peak communication. C. cliché conversation. D. transpersonal conversation.

51 25. Nonconversation is a way to describe the amount of actual conversation in: A. gut-level communication. B. peak communication. C. cliché conversation. D. transpersonal conversation.