Agenda. Kudos & Star Performers Staff Update Building Update. Case load Finances Client Survey

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1 Hospital Wide Meeting 3 rd Quarter FY13, July 23 rd & 24 th, 2013

2 Agenda Kudos & Star Performers Staff Update Building Update Painting Livestock signage change CCU/UC Medical Records Offices South Campus Master Plan VTH Phase II Case load Finances Client Survey

3 Star Performers Our VTH Values: Tracy Greenwalt Dermatology Jen Tucker Small Animal Surgery COMPASSIONATE CARE Provide compassionate care SUPERIOR SERVICE Enthusiastically meet or exceed expectations for all we serve TEAMWORK Build effective relationships and work as a team STEWARDSHIP Act with integrity, respect and accountability SAFETY Support a safe environment COMMUNICATION Engage in effective and timely communication EXCELLENCE Strive for excellence in all that we do

4 Student Total Package Award Our students play a critical role in the care of the patients at the VTH AND their families This monthly award will be given to the student that demonstrates excellent customer service, is an outstanding team member, conducts themselves in a professional manner, displays a consistently positive attitude, and is a role model for all! Tracy Keppel-Kolb

5 VTH Staff Update Megan Elliott VTH Human Resources Sharon M'Goingle Central Supply Reyes Nieto Animal Care Jessica Edwards Critical Care Terrisa Grounds Oncology

6 VTH Faculty Update Dr. Valerie Moorman Equine surgery Dr. Jeremiah Easley SRCOL Dr. Marisa Ames Cardiology

7 VTH Faculty Update Dr. Luke Bass, Equine Field Service Dr. Justin Mathis, Urgent Care Dr. Eric Renner Equine Field Service

8 Building Updates Livestock Med August 9 th 3-4:30

9 Building Updates CCU Urgent Care Soft opening August Grand Opening September 19th

10 VTH Caseload (Invoices) 34,000 # of Cases 33,000 32,000 31,000 30,000 29,000 # of Cases 28,000 27,000 26,000 25,000 24,000 FY09 FY10 FY11 FY12 FY13

11 VTH Finances FY 13: Expenses Actual Budgeted % Salary 6,512, ,348, Operating 6,985, ,582, Total 13,497, ,930, IMO-reduction of expense 1,515, ,

12 VTH Finances FY 13: Revenue 10.7 million requirement Target Earned % Income $10,680, $11,763, %

13 How have we spent it? Endoscopy equipment for Small Animal Medicine Advia hematology analyzer for Clinical Pathology Motorized pallet jack for Central Supply/Pharmacy Sterilizers for Central Supply Laser for Opthalmology Non surgical washer for Central Supply Commercial dishwasher for Animal Care Dopplers, fluid pump and recovery stall cameras for Anesthesia Blood pressure monitor and resuscitation mannequin for CCU Lift table and otoendoscope/light cable for Dermatology Microscope for Livestock Medicine Scanner for Medical Records Handle, blades and rhoton rasp for Neurology Procedure light for Oncology Locking plate set and bone pack instruments for Orthopedics Land treadmill for Rehab Tono pen and opthalmoscope for Urgent CareDesign fees for Phase 2 of VTH Master Planning Front entrance sidewalks and improvements Exterior painting of Equine and Livestock Medicine building Remodel of medical records & E100B for office space Remodel of wards areas for Ortho & Neuro temporary homes Capital Equipment total - $166,121 VTH Funded total - $733,230

14 How have we spent it? Endoscopy equipment for Small Animal Medicine Advia hematology analyzer for Clinical Pathology Motorized pallet jack for Central Supply/Pharmacy Sterilizers for Central Supply Laser for Opthalmology Non surgical washer for Central Supply Commercial dishwasher for Animal Care Dopplers, fluid pump and recovery stall cameras for Anesthesia Blood pressure monitor and resuscitation mannequin for CCU Lift table and otoendoscope/light cable for Dermatology Microscope for Livestock Medicine Scanner for Medical Records Handle, blades and rhoton rasp for Neurology Procedure light for Oncology Locking plate set and bone pack instruments for Orthopedics Land treadmill for Rehab Tono pen and opthalmoscope for Urgent CareDesign fees for Phase 2 of VTH Master Planning Front entrance sidewalks and improvements Exterior painting of Equine and Livestock Medicine building Remodel of medical records & E100B for office space Remodel of wards areas for Ortho & Neuro temporary homes Capital Equipment total - $166,121 VTH Funded total - $733,230

15 Phase II

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17 How have we spent it? Endoscopy equipment for Small Animal Medicine Advia hematology analyzer for Clinical Pathology Motorized pallet jack for Central Supply/Pharmacy Sterilizers for Central Supply Laser for Opthalmology Non surgical washer for Central Supply Commercial dishwasher for Animal Care Dopplers, fluid pump and recovery stall cameras for Anesthesia Blood pressure monitor and resuscitation mannequin for CCU Lift table and otoendoscope/light cable for Dermatology Microscope for Livestock Medicine Scanner for Medical Records Handle, blades and rhoton rasp for Neurology Procedure light for Oncology Locking plate set and bone pack instruments for Orthopedics Land treadmill for Rehab Tono pen and opthalmoscope for Urgent CareDesign fees for Phase 2 of VTH Master Planning Front entrance sidewalks and improvements Exterior painting of Equine and Livestock Medicine building Remodel of medical records & E100B for office space Remodel of wards areas for Ortho & Neuro temporary homes Capital Equipment total - $166,121 VTH Funded total - $733,230

18 Building Updates Exterior Paint

19 How have we spent it Front entrance sidewalks and improvements

20 How have we spent it? Endoscopy equipment for Small Animal Medicine Advia hematology analyzer for Clinical Pathology Motorized pallet jack for Central Supply/Pharmacy Sterilizers for Central Supply Laser for Opthalmology Non surgical washer for Central Supply Commercial dishwasher for Animal Care Dopplers, fluid pump and recovery stall cameras for Anesthesia Blood pressure monitor and resuscitation mannequin for CCU Lift table and otoendoscope/light cable for Dermatology Microscope for Livestock Medicine Scanner for Medical Records Handle, blades and rhoton rasp for Neurology Procedure light for Oncology Locking plate set and bone pack instruments for Orthopedics Land treadmill for Rehab Tono pen and opthalmoscope for Urgent CareDesign fees for Phase 2 of VTH Master Planning Front entrance sidewalks and improvements Exterior painting of Equine and Livestock Medicine building Remodel of medical records & E100B for office space Remodel of wards areas for Ortho & Neuro temporary homes Capital Equipment total - $166,121 VTH Funded total - $733,230

21 How have we spent it Medical Records Offices

22 VTH Caseload (Invoices) 34,000 # of Cases 33,000 32,000 31,000 30,000 29,000 # of Cases 28,000 27,000 26,000 25,000 24,000 FY09 FY10 FY11 FY12 FY13

23 Client Outreach Satisfaction Surveys

24 I am satisfied with the customer service I received. 100% My Veterinary Medical Team Delivered Compassionate Care to my animal(s) 90% 80% 70% 60% 50% 40% No Opin-Disagree-S. Disagree Agree Strongly Agree 30% 20% 10% 0%

25 I was included as a partner in the decision - I would making highly process in recommend the care of my animal(s) the CSU VTH to family, friends and colleagues. 100% 90% 80% 70% 60% 50% 40% No Opin-Disagree-S. Disagree Agree Strongly Agree 30% 20% 10% 0%

26 I am satisfied with the customer service that I received. 100% 90% 80% 70% 60% 50% 40% No Opin-Disagree-S. Disagree Agree Strongly Agree 30% 20% 10% 0%

27 I would highly recommend the CSU VTH to family, friends and colleagues. 100% 90% 80% 70% 60% 50% 40% No Opin-Disagree-S. Disagree Agree Strongly Agree 30% 20% 10% 0%

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29 Miscellaneous Good Stuff

30 Junior Orientation August 27 th 8:00 Noon Groups of 10 Students visiting service areas Learning top 5-10 things for success in each Students will rate 3 top areas Prizes!

31 Questions? Photo: