February 13, Dear Member,

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1 February 13, 2019 Dear Member, Hospice Palliative Care Ontario (HPCO) would like to thank you for your dedicated and diligent work providing care in your community. We trust you find value in your organization s membership with HPCO and that our programs and member services benefit your work. Your organizational membership with HPCO expires on March 31 st. We invite you today to renew your membership. Providing value to our members is HPCO s priority. In 2018, 70% of hospices responded to our member satisfaction survey. We found that 88% of respondents placed high or extremely high overall value on their HPCO membership. The respondents valued HPCO s core programs as very or extremely helpful as follows: The Annual Conference 81% Communities of Practice/Interest Groups 71% Public policy and advocacy work 91% Media advisories and issue alerts 84% Hospice Metrics Platform 75% Hospice Standards & Accreditation Process 85% Volunteer Training 82% Highlights of 2018 include: Successfully advocating for a funding increase for Visiting Hospice Services. A very successful Queen s Park Day, engaging over 50 MPPs. With hospice representatives from across Ontario, the unified voice and messaging had a positive impact. In December, the government confirmed funding for 193 new Residential Hospice beds and continuation of the Residential Hospice capital program. The Hospice Metrics platform provided excellent data on client satisfaction for all hospice services and on admission details for Residential Hospices. The data is used to demonstrate to government, the value and impact of community based hospice care. Currently, 1/3 of Visiting Hospices are using the platform and onboarding hospices continues. Residential Hospices are using the Metrics Platform to report year end statistics. The 2018 Annual Conference was well received and 97% of surveyed delegates said the conference met or exceeded their expectations. 26 hospice sites are accredited by HPCO under the new accreditation program and 20 more are enrolled. New role specific interest groups were added for Residential Hospice Clinical Leads; Grief and Bereavement; Coordinator of Volunteers; and a group for organizations building new Residential Hospices. A new Community of Practice for Fund Development launched in January with 42 members. Over 240 hospice staff are engaged in interest groups and the new Fund Development Community of Practice. HPCO s Online Hospice Volunteer Training platform continues to be well utilized by members. In 2018, over 1,841 hospice volunteers were registered by local hospices. HPCO paid $55,230 in user license fees for these volunteers through fundraising and our partnership with Saint Elizabeth. Hospice Palliative Care Ontario 2 Carlton Street, Suite 808, Toronto, ON M5B 1J fax membership@hpco.ca

2 There is significant change underway in the health care sector as a result of the election and a new government. The hallmark of Ontario s community hospice palliative care sector is quality, desirability and affordability. This is thanks to members like you who have upheld HPCO s stringent standards of care, and worked together through HPCO to compile valuable data to inform needs and policy, all the while staying strongly rooted in and responsive to your communities. HPCO continues to advocate on your behalf and work with sector partners to improve access to quality hospice palliative care. In , we will continue to focus on providing high value services and support to hospices across Ontario. Here are just a few highlights for the coming year: Continued public policy advocacy on behalf of our members, emphasizing the important role hospices have in ending hallway medicine through high quality, efficient care. Continued advocacy for hospice funding to support more equitable access and sustainability. Continued development of the hospice metrics platform for Residential Hospices and outreach/shared care teams. Regional one day conferences planned for Collingwood and Peterborough. Webinars on a range of topics. Continued enhancements to the Standards and Accreditation program. A new accreditation tool and online template to help you plan ahead and streamline your HPCO accreditation process and documentation. New caregiver training and education resources launching at the end of February For , there is a modest fee increase. Member services and public policy work has increased significantly, based on demand from member organizations, but fee have not increase since The modest increase will help maintain the services hospices organizations tell us are important. Your membership fees will help support HPCO s ability to advocate on your behalf; work to expand hospice services, improve access, and ensure sustainability; and to support your hospice in the delivery of high quality hospice palliative care to individuals, their families, and caregivers. In the attached membership package, you will find more details on our member benefits, including discounts offered by HPCO s preferred vendors, and a fillable organizational membership form. Please note, that for annual expenditure, please use the amount on Line 5100 Total Expenditure on your T3010 filing to the Canada Revenue Agency. Hospice Palliative Care Ontario looks forward to working with you and on your behalf in striving for a future where every person in Ontario has access to quality, compassionate palliative care. Sincerely, Rick Firth President & CEO Hospice Palliative Care Ontario John Crean Chair Board of Directors

3 Benefits of Organizational Membership for Hospice Palliative Care Organizations Our Purpose: We strive for a future where every person in Ontario has access to quality hospice palliative care. Our Vision: to be the unified voice of collaborative, quality hospice palliative care in Ontario. Our Mission: to provide leadership on behalf of our members by informing policy and promoting awareness, education, knowledge transfer and best practices in the pursuit of quality hospice palliative care in Ontario. Organizational Membership is open to any incorporated organization that has as their primary purpose the provision of hospice palliative care. This includes organizations offering a formal visiting hospice or residential hospice program. Why Join Hospice Palliative Care Ontario? HPCO leads within the palliative care movement and supports our members to improve access to quality hospice palliative care by providing: Targeted, effective public policy engagement, driving high level system change for building sustainable, high quality hospice palliative care Information, education and resources, enabling members to optimize and leverage resources to deliver high quality hospice palliative care A forum for the exchange of ideas and information, enabling members to learn from each other Legitimacy: Membership significantly enhances the overall legitimacy of the hospice palliative care movement in Ontario and Canada. Credibility in numbers: The larger the membership base the more effective Associations are in many aspects of their mandate such as awareness raising, program development, setting standards, and advocating on behalf of the sector. Effectiveness: Membership and participation in the Association ensures that our work is relevant to our mandate, vision and mission, contributes to the development of the hospice palliative care movement and to the evolution of public policy. Access: Membership provides access to information, expertise and colleagues across the province and across the country through joint membership with the Canadian Hospice Palliative Care Association. Members receive discounts on conferences and educational opportunities specific to hospice palliative care.

4 Benefits of Organizational Membership for Hospice Palliative Care Organizations HPCO s Hospice Metrics Program offers a common suite of outcome and impact measures, and analysis tools that demonstrate the impact and value of hospice services. The hospice-focused Standards and Accreditation Program assures the delivery of consistent, high quality hospice palliative care. HPCO Accreditation signifies to health professionals, the public, and funders that Ontario hospices are in compliance with industry standards and have been recognized by HPCO based on a rigorous peer review of overall performance. Hospice Volunteer Training curriculum including a handbook, facilitator s guide, and access to an online learning environment that offers media rich interactive training modules for volunteers. A volunteer referral service connecting volunteers with local community-based hospice programs. The June Callwood Circle of Outstanding Volunteers award program recognizing exceptional volunteerism in local hospices across Ontario Targeted, effective public policy engagement driving system change to support the establishment of sustainable, high-quality hospice palliative care in communities throughout Ontario. Member support for government relations, media relations, media monitoring, and communications. Opportunities to contribute to the development of health policy and position statements supporting ongoing evolution of the hospice palliative care movement in Ontario and Canada. Discounts on Canada s largest and highest rated, annual hospice palliative care conference Webinars on a range of topics A quality improvement framework for community-based hospice palliative care organizations. HPCO s bi-weekly member newsletter to keep you informed of what is happening in the province. CHPCA s semi-annual AVISO newsletter and monthly updates about national news and issues. Member discounts on HPCO publications and merchandise. Access to conference scholarships.

5 Benefits of Organizational Membership for Hospice Palliative Care Organizations HPCO s Communities of Practice (CoPs) are groups of people who share an interest or a passion for something they do, and a desire to share knowledge and learn as they interact regularly. Current CoPs focus on: o Rural Hospice Palliative Care o Health Care Consent and Advance Care Planning o Compassionate Communities o Fund Development o Research HPCO s Interest Groups (IGs) meet several times per year to exchange information, share expertise, provide support and prioritize shared issues. Current interest groups include: o Visiting Hospice Executive Directors/CEO s o Residential Hospice Executive Directors/CEO s o Residential Hospice Clinical Leads o Design and Build Group (for residential hospice builds) o Grief and Bereavement o Coordinator of Volunteers o Hospice Board Chairs Your membership with HPCO gives you affiliate status with the Canadian Hospice Palliative Care Association (CHPCA) including discounts for CHPCA products and services. Affiliate status with CHPCA and the benefits offered are only available through your provincial association. Cowan Insurance Brokers* provides insurance and risk management solutions for hospices. Dignity Memorial* provides funeral service discounts, a 24-Hour grief support line, and $2,500 Child/Grandchild Protection Certificate for staff of HPCO member organizations. Stratim Inc. discounts up 50% on their suite of tools to support best practices in Our tools support best practices in Organizational Performance; Quality Improvement; Strategic Planning; Risk Management; and Governance. OASSIS* is HPCO s endorsed not-for-profit provider of affordable and comprehensive employee benefits and an employee assistance program (EAP) for employees and hospice volunteers. Sumac offers a reduced rate on software for contact management, fundraising, donor management, and more. Give-A-Mile offers compassionate flights individuals and families at end-of-life. *Please see attached insert for more details.

6 Risk Management Solutions for Hospices For over 30 years, Cowan Insurance Group has been providing services to the not-for-profit and community services sector. We are pleased to be the recommended insurance broker of choice by HPCO. With our specialized knowledge, you ll receive solutions that meet your needs, backed by a team that knows you better than anyone else. Program features include: Broad Liability & Property Coverage Protection for Directors and Officers High Abuse Liability Limits Legal Expense Coverage Malpractice Liability Liability and Accident Coverage for Volunteers Cyber Risk coverage Cowan also offers: In-house claims team Seminars Whitepapers Risk Management consulting Guidance on incident reporting Competitive premiums David Outa, BA, CIP, CRM Risk Management Solutions For Hospices david.outa@cowangroup.ca ext Fountain Street N., PO Box 1510, Cambridge, ON, N1R 5T2 Phone: Toll-free: Fax: We care about what you care about.

7 Dignity Memorial has a network of more than 1,800 funeral, cremation and cemetery service providers is North America who understand the special challenges families face when dealing with loss and are committed to helping families before, during and after the funeral service. Should you ever need immediate care or decide to make funeral arrangements for yourself or others in advance, the Dignity Memorial team stands ready to provide service and support. Persons Eligible for the Dignity Memorial Affinity Program: Employees or volunteers of Organizational members of HPCO Spouse/domestic partner of employees or volunteers of Organizational members of HPCO Children, grandchildren, great-grandchildren (Natural, adopted or step-children) of employees or volunteers of Organizational members of HPCO Parents, grandparents and great-grandparents (including spouse/domestic partner) of employees or volunteers of Organizational members of HPCO Benefits Include: 10% Savings on all funeral or cremation products and services when you select a Dignity Memorial provider. 10% Savings on cemetery interment rights, products and services through Dignity Memorial affiliated cemeteries. National Transferability on prearranged services at no additional charge at any Dignity Memorial provider nationwide. Bereavement Travel Services which provide assistance with airfares, hotel accommodations and car rental for travel to attend a funeral, cremation, and memorial or graveside service. $2,500 Child/Grandchild Protection Certificate that can be used in the unfortunate event of the death of an unmarried child or grandchild under the age of 21. This certificate provides a credit of up to $2,500 towards the cost of funeral or cremation services and merchandise. The Personal Planning Guide that allows you to document your final wishes, as well as, estate and financial information. One year unlimited access to the 24-Hour Compassion Helpline, a telephone grief support program staffed with trained counselors. Access to the Dignity Memorial Guidance Series, a collection of booklets, DVDs and CDs offering professional advice and compassionate insight. 100% Service Guarantee. Enrollment in the program is not required to take advantage of benefits offered. All you need to do is provide Dignity Memorial with your HPCO membership receipt for the current year. Savings apply to prearranged services or services at time of need. When a death occurs, lives are suddenly interrupted; friends and family have to be contacted quickly, and many stressful decisions have to be made in a short period of time. When you choose a provider within the Dignity Memorial network, you are entitled to valuable benefits that will help alleviate some of the financial and emotional burdens that often take place. The benefits are available at any Dignity Memorial provider nationwide. To find a Dignity Memorial provider near you, call 24 hours , visit or contact Colleen Bone at

8 Stratim and the HPCO Metrics Platform. Stratim has been working with HPCO on the Hospice Metrics Platform since There are currently 30 measures from 6 data sources that apply to Visiting Hospice Services, Hospice Residences and Outreach Teams. Your HPCO membership fee gives you access to these capabilities via your MyHospice site on the HPCO portal. Stratim partnership with HPCO expanded for Our collaboration has been expanded to include additional capabilities for HPCO member hospices using Stratim tools for their own organization on your own private site. The full Stratim Suite is being made available to HPCO member agencies at a 50% discount. An annual license fee of $500 provides access to the full toolset for an unlimited number of users. Stratim Suite integrates organizational performance reporting and analysis in one place. Stratim Suite is a comprehensive, integrated framework to support strategy and organizational performance. It's about making things better! It provides the concepts and tools to assist your organization in successfully communicating, planning, executing and monitoring organizational performance. Our tools support best practices in areas such as: Organizational Performance; Quality Improvement; Strategic Planning; Risk Management; and Governance. Many specialized performance models are available for quick implementation (human resources; financial; customer experience; clinical data)... all included in your Stratim Suite license. Collaborate with other HPCO members using the Stratim Suite. Stratim is working with individual HPCO member agencies on initiatives specific to their organization. We enable better solutions for members by encouraging collaboration on initiatives where it makes sense. For example, several organizations may wish to work together on projects such as: risk management; program-level performance metrics; or medication incident tracking. Conclusion: We believe that the HPCO Metrics Platform coupled with the Stratim Suite will assist HPCO members in implementing best practices which are consistent with Accreditation Standards; Health Quality Ontario standards; as well as many clinical and management best practices. We hope that you will join the growing number of HPCO member agencies working together with Stratim. For more information: Brian Tramontini, Principal Consultant, Stratim (705) or brian@stratim.ca

9 Group Benefits for HPCO Members! Welcome! Who? What? We are very pleased to be the employee benefits provider of choice for your association. In partnership with HPCO, OASSIS provides its members with affordable group benefit Extended Health, Dental, Life Insurance and Disability plans. OASSIS is a not-for-profit organization, and has been providing employee benefit plans to not-for-profit organizations and members of associations like HPCO since OASSIS was created to serve the not-for-profit sector exclusively. We pool our plans to get the best rates and service. This keeps our rates stable year to year avoiding big increases. Why? EAP Benefits for HPCO Members Trained Hospice Volunteers Your hospice volunteers are an integral part of your team. We can support the important work they do with our Employee Assistance Program coverage (available to HPCO members with or without an OASSIS Health and Dental Plan!) Guaranteed Acceptance for all Employees Employees who enroll at the start of their employer s plan (or within 31 days of their eligibility date) are automatically approved for enrolment without a health questionnaire. Dependable Rates! OASSIS members can count on dependable, stable rates year after year. How does your plan compare? Benefit Plans Made for Not-for-Profits 1 or employees full time, parttime & contract employees - all are eligible. Excellence in Service Year after year we receive top scores for customer satisfaction from our members. Broker Free = Commission Free With OASSIS, buy direct - without a broker, and without broker fees & commissions. Save your money! Comprehensive Employee Benefits With 5 packaged plans to choose from, with a Made 2 Measure option (1-75 employees), and custom plan design for larger groups (20+ employees), OASSIS can provide a plan just right for your organization s needs. How? Request a Quote Online: or contact: Brent Voisey, Group Benefits Sales Executive Ext. 302 brent@oassisplan.com

10 Organizational Membership Application Form Organizational Membership is open to any incorporated organization that has as their primary purpose the provision of hospice palliative care. This includes organizations offering a formal visiting hospice or residential hospice program. At HPCO s discretion, this may include multi service organizations offering a formally structured hospice program. Membership will be in the Class A membership category. Memberships are valid for a one year period commencing on April 1 and expiring on March 31 of the following year. HPCO does not prorate membership fees. New Membership Renewal Operating Name of Hospice: Legal Entity Name: Address: Address: City: Telephone: Postal Code: Fax: General Website: Based in LHIN: LHINs served: Senior Staff Executive (The most senior executive in the organization; Executive Director, CEO, Program Head, etc.) Name: Title: Tel: Ext: Contact info may be shared with HPCO organizational members Primary Administrative/Billing Contact (If different from above) Name: Title: Tel: Ext: Contact info may be shared with HPCO organizational members Do not share this contact information Do not share this contact information Board Chair (Your organization s vote is held by the Chair of the Board of Directors who may assign the vote to someone else by proxy. The Board Chair is automatically added to our Board Chair Interest Group.) Name: Title: Tel: Ext: Contact info may be shared with HPCO organizational members Do not share this contact information 1

11 HPCO Organizational Membership Application Form Programs currently provided by your organization (indicate all that apply): Name of service or program currently offered Caregiver Support Case Management / Information and Referral Children s Support (supporting children/siblings of individuals receiving pall. care) Community interdisciplinary outreach service (shared care/outreach/physicians) Complementary Therapy Day Hospice Education community and/or service providers Grief & Bereavement Support (1:1) Grief & Bereavement Support (Group) Hospice residence # operational beds # beds in development Hospice residence: short stay symptom management Library/Resource Centre Pediatric Palliative Care Social Work Spiritual Care System Navigation (if distinct from case management / info and referral) Transportation Visiting Hospice Service Other: Other: Other: HPCO Interest Groups (Please indicate the best contact to participate in each group) Interest Group Name Residential Hospice Clinical Lead Name: Design and Build Name: Grief and Bereavement Name: Coordinator of Volunteers Name: Affiliate Status with the Canadian Hospice Palliative Care Association Under an agreement between Hospice Palliative Care Ontario and the Canadian Hospice Palliative Care Association (CHPCA), membership in HPCO includes an affiliation with CHPCA. CHPCA affiliation gives you the national perspective and access to a wide range of information, services and resources. CHPCA Interest Groups There are 11 interest groups affiliate members can participate in. Visit the CHPCA website for details. 2

12 HPCO Organizational Membership Application Form Fee Schedule (based on the organization s total annual expenditure) HST# RT0001 $475 + $61.75 HST = $ annual expenditure of $50,000 to $100,000 $780 + $ HST = $ annual expenditure of $100,001 to $250,000 $1,155 + $ HST = $1, annual expenditure of $250,00 to $500,000 $1,890 + $ HST = $2, annual expenditure of $500,001 to $1,000,000 $2,625 + $ HST = $2, annual expenditure of $1,000,001 to $2,000,000 $5,200 + $ HST = $5, annual expenditure over $2,000,000 Membership Fee + 13% HST = Total Application Submission A completed membership form must be submitted with payment to ensure your organization s contact information remains up to date and you receive all member communications and benefits. Payment Method Cheque or by Credit Card Payable to Hospice Palliative Care Ontario Visa Mastercard Amex Cardholder Name: Credit Card #: Expiry Date: CVV: If paying by credit card: you may fax your membership form and credit card information to ; or scan the form to achristy@hpco.ca and call Anna at or x27 to provide your credit card information. If paying by cheque, please mail payment with the completed membership form to: Hospice Palliative Care Ontario Attention: Anna Christy, Administrative Coordinator 2 Carlton Street, Suite 808 Toronto, ON M5B 1J3 Thank you for your membership! 3