Community Hope Center, Inc.

Transcription

1 Community Hope Center, Inc. Summary Contact Information nprofit Community Hope Center, Inc. Address 2198 Four Winds Blvd. Kissimmee, FL Phone (321) Fax (407) Web Site At a Glance IRS Ruling Year 2014 Organization's type of tax exempt status Community Foundation staff conducted a site visit? Public Supported Charity 1

2 Statements Statements Mission The Community Hope Center's mission is to provide assistance to all those in need in our community. We secure a "no wrong door" policy and are committed to providing resources or referrals for those who are actively searching for assistance and who are willing to forge a path towards self-sufficiency. Impact The Community Hope Center has accomplished many goals in the past three years. As a new agency our first goal was to partner with other non-profit agencies to provide holistic services to our community. We are proud to say we have 60+ agencies co-located on our site providing much needed programs to families in need in Osceola County. We also set a goal to provide identification assistance to those in need in our community. We achieved this goal through the utilization of our IDignity Osceola franchise. Lastly, we set a goal of housing at least 50 clients enrolled in our Family Advocacy program during We were able to surpass this goal in housing 70+ households this year through our various programs such as HUD Rapid Rehousing, Chronic outreach, and our Disaster recovery funds. In the New Year, The Community Hope Center will be putting our efforts toward three very important goals: 1. Working to provide/develop affordable housing in Osceola County. 2. Maintaining our IDignity Osceola franchise to provide identification services in Osceola County. 3. Expand our case management reach to see 150 clients per month and to house a minimum of 60 households. Needs 1. Purchase of our services building and remodel 2. Staff Case Management Expansion:3. Governance Board Training4. Organizational Strategic Planning Training5. Stronger Community/County Support Background The Community Hope Center was founded in August of 2012 by a Board of Directors under the leadership of Community Presbyterian Church of Celebration, Florida. The goal was to provide a one-stop-shop, hub, or colocation of services, for homeless and near-homeless families living in Osceola County, Florida. The agency officially opened it's doors in April of 2013 and in April 0f 2014 partnered with The Health Care for The Homeless to open an adjacent federally-qualified clinic under the director of The Health Care for the Homeless. CEO/Executive Director Statement The Community Hope Center's goal is provide holistic services to all those in need in our community. We provide case management, referrals, and gap services to anyone who walks through the door. Since opening our doors, we've served over 26,000 individuals in some capacity. We are a small but mighty agency working to break the cycle of homelessness in our community through eliminating duplication of services, providing more effective communication between agencies for client care, and putting the right tools in the hands of families so they can find their path towards becoming self-sustainable. Board Chair Statement Areas of Service Geographic Areas Served Areas FL - Osceola The CHC serves primarily Osceola County although have served clients in Polk and Orange. Our focus is Kissimmee and St. Cloud. Service Categories Primary Organization Type 2

3 Human Services 3

4 Impact Goals In Osceola County, Florida there are 45,000+ families & individuals unable to achieve self-sufficiency due to homelessness and/or being precariously housed. In our school district, there are over 5,000 children classified as homeless. CHC targets families with children to build self-sufficiency within the family unit through life skills and case management in partnership with our own case management and other agencies. The Community Hope Center also oversees the IDignity Osceola franchise that provides identification to homeless and near homeless individuals. Strategies In 2015 the board of The Community Hope Center approved a strategic plan that had three priorities. 1. Rapid Rehousing Rapid Rehousing Strategy- Implement staffing to be able to holistically apply the RRH, H1st Model through the following steps: navigation, document ready, housing 1st, case management with emphasis on employment and supportive services. Chronic Homeless Strategy- Provide outreach to the chronically homeless to get them started in the navigation of the coordinated entry system. 2. IDignity Osceola Goal 1: Serve per event. 600 clients in 2018 Strategy- provide quarterly event, keep adequate records of clients served. Scheduling 2019 events. Increase volunteer base & engagement to the community Strategy- Promote IDignity more in the community by presentations, social media, and community outreach. This will lead to an increase in volunteers & community partnerships. 3. Family Advocacy Family Advocacy Strategy- Continue providing advocacy to hotel families and precariously housed Capabilities The Community Hope Center addresses the needs of our community by partnering with over 60 agencies, providing employment skills, and case management to help families become self-sustaining. We use the selfsufficiency rating scale, an 8-point matrix, to assess families' hierarchy of needs from nutrition, to education, to employment, to housing, to parenting skills. We assess and with the family make goals towards working towards a new path. We have a staff of six case managers who meet with clients and a volunteer employment specialist who helps individuals secure employment. Our staff also includes a Program Director, Development Director, Development Assistant, Facilities Manager, Director of Community and Legal Services, Director of Community Development, and a Chaplain along with the Executive Director. Externally, many volunteers, churches, and community business such as Florida Hospital, Walt Disney World, and the Bank of American Neighborhood Builder Award support us. Indicators Our impact goals include the following questions:how many people did we help find housing?how many people are still housed? How many people did we help find jobs?how many people are still employed? How many people need documentation?how many people received identification documentation? Progress Our agency still strives to implement our housing first model of care. Barriers to this include housing location, understaffing in navigation and case management, and employment. This our community wide issues that we have been working within our city and county to find solutions together through the regional effort to end homelessness. 4

5 Programs Programs Family Advocacy Description Class Code Class Sub Code Population Served This is our key program of The Hope Center. It includes Case Managers who work with families to become self-sustaining. Human Services, General/Other Case Management Families Unemployed, Underemployed, Dislocated Homeless Budget $100, Long Term Success Short Term Success In the last three years we have served nearly 10,000 heartbeats seeking hope in the community. We have helped house 443 individuals and increased the income of 181 people. We use the self-sufficiency rating scale to help us quantify families hierarchy of needs. Our target is of the 100 family units seen monthly, 80 have an average self-sufficiency score of 2.5 or lower. Over the next year, 60 will increase their self-sufficiency score to 4.0 or higher Program Success Monitored By Examples of Program Success Rapid Rehousing Description Using the Housing First model to rapid rehouse families and individuals based on funding sources. Class Code Class Sub Code Population Served Budget $40, Long Term Success Short Term Success Program Success Monitored By Examples of Program Success 5

6 IDignity, Osceola Description Providing much needed identification documentation to those in need of this items to move forward in finding housing or employment. Class Code Class Sub Code Population Served Budget $26, Long Term Success Short Term Success Program Success Monitored By Examples of Program Success 6

7 Governance Board Chair Board Chair Mr. Robert Holborn Term Feb 2016 to Dec 2018 Board Members Name Affiliation Status Nancy Alvarez Christine Arendas Linda Cason Shawnna Childress IBM Rob Holborn Osceola County Prosecuting Attorney's Office Dave Koepsell Chick Fil A William Lewis Community Presbyterian Church Tedd Lingo Retired Desiree Matthews City of Kissimmee Sue Ring Kelly Roberts Esther Rodriguez Amita Shah Tryphenia Sonnylal Michele Swanson Community Presbyterian Church Sue Vasquez Richard Ward Board Demographics - Ethnicity African American/Black 2 Asian American/Pacific Islander 0 Caucasian 13 Hispanic/Latino 2 Native American/American Indian 1 Other 0 Board Demographics - Gender Male 5 Female 13 t Specified 0 Governance 7

8 Board Term Lengths 2 Board Term Limits 2 Board Meeting Attendance 70% Number of Full Board Meetings Annually 10 Written Board Selection Criteria? Written Conflict of Interest Policy? Percentage Making Monetary Contributions 80% Percentage Making In-Kind Contributions 100% Risk Management Provisions Workers Compensation and Employers' Liability 8

9 Management CEO/Executive Director Executive Director Term Start Aug Rev. Mary Downey Experience Rev. Mary Lee Downey is the Executive director of the Community Hope Center, a non-profit founded by Ms. Downey in partnership with Community Presbyterian Church of Celebration, FL where Downey also serves as Director of Missions. The Community Hope Center is a one-stop shop providing services to the homeless and disenfranchised in Osceola County, Florida. Previously Ms. Downey served as the Deputy Director at Helping Others Make the Effort (HOME), a non-profit committed to ending homelessness in Osceola County. Downey also served as Development Associate for HOME and was an accomplished grant writer and fundraiser for the organization. HOME merged with The Center for Drug Free Living (now ASPIRE) and Downey served as Development Manager in 2011.Downey has been a freelance writer and photographer for the United Methodist E-Review, a weekly online publication for members of the Florida United Methodist Annual Conference.Downey was also the Program and Evangelism Director for the First United Methodist Church of Kissimmee, where she focused on spiritual formation, outreach, and missions.before moving to the central Florida area, Downey was a feature reporter, columnist, and page designer for The El-Dorado News-Times in El Dorado, Arkansas. Staff Full Time Staff 16 Part Time Staff 1 Volunteers 75 Contractors 1 Retention Rate 88% State Information State Charitable Solicitations Permit? Feb 2018 State Registration Jan

10 Plans & Policies Plans and Policies Organization has a Fundraising Plan? Organization has a Strategic Plan? Years Strategic Plan Considers 5 Date Strategic Plan Adopted Jan 2015 Management Succession Plan? Organization Policy and Procedures ndiscrimination Policy Directors and Officers Insurance Policy Management Information Whistleblower Policy Document Destruction Policy Management Reports To Board CEO/Executive Director Formal Evaluation CEO/Executive Director Formal Frequency Senior Management Formal Evaluation Senior Management Formal Evaluation Frequency Annually Annually Awards Award/Recognition Organization Year Bob Allen Award Walt Disney World 2015 Neighborhood Builder Award Bank of America

11 Financials Fiscal year Fiscal Year Start Jan 01, 2018 Fiscal Year End Dec 31, 2018 Projected Revenue $843, Projected Expenses $826, Endowment Value $0.00 Spending Policy Income Only Percentage 0% Detailed Financials Revenue and Expenses Total Revenue $1,001,645 $627,968 $627,968 Total Expenses $725,184 $523,963 $523,963 Revenue Sources Foundation and Corporation $636,506 $185,450 $0 Contributions Government Contributions $31,294 $35,871 $35,871 Federal $0 $0 $0 State $0 $0 $0 Local $0 $35,871 $0 Unspecified $31,294 $0 $35,871 Individual Contributions $210,902 $236,971 $422,421 Indirect Public Support $0 $0 $0 Earned Revenue $29,833 $25,766 $25,766 Investment Income, Net of Losses $0 $0 $0 Membership Dues $0 $0 $0 Special Events $15,568 $0 $0 Revenue In-Kind $77,542 $143,910 $143,910 Other $0 $0 $0 11

12 Expense Allocation Program Expense $639,913 $474,428 $474,428 Administration Expense $85,271 $49,535 $49,535 Fundraising Expense $0 $0 $0 Payments to Affiliates $0 $0 $0 Total Revenue/Total Expenses Program Expense/Total Expenses 88% 91% 91% Fundraising Expense/Contributed Revenue 0% 0% 0% Assets and Liabilities Total Assets $973,536 $716,523 $716,523 Current Assets $499,995 $207,107 $207,107 Long-Term Liabilities $290,430 $297,250 $297,250 Current Liabilities $8,929 $3,187 $300,437 Total Net Assets $674,177 $416,086 $416,086 Short Term Solvency Current Ratio: Current Assets/Current Liabilities Long Term Solvency Long-Term Liabilities/Total Assets 30% 41% 41% Top Funding Sources Top Funding Source & Dollar Amount Foundations and Corporations $636,506 Individuals $236, Second Highest Funding Source & Dollar Individuals $210,902 Foundations and -- Amount Corporations $185,450 Third Highest Funding Source & Dollar Amount In-Kind $77,542 In-Kind $143, Capital Campaign Currently in a Capital Campaign? Campaign Purpose Build Affordable Housing Goal 0 Capital Campaign Anticipated in Next 5 Years? Comments Foundation Comments is a short year and reflects initial return and therefore data is not entered into the table. 12

13 Disaster Plans Disaster Plans Organization is a member of Voluntary Organizations Active in Disaster (VOAD)? Created Copyright 2019 Central Florida Foundation 13