Collaboration and Innovation Forum BUILDING BRIDGES. Tuesday, 24th May BUILDING BRIDGES - Collaboration and Innovation Forum

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1 Collaboration and Innovation Forum BUILDING BRIDGES Tuesday, 24th May 2016

Welcome Welcome We know that the system is complicated and difficult to navigate for people. We also know that some solutions lie in our ability to better work together.

2 Welcome Welcome We know that the system is complicated and difficult to navigate for people. We also know that some solutions lie in our ability to better work together. Knowing what others do, what is available, how to access, when to access, what our specific roles are and how they complement each other is vital to success. Service providers most often aren t aware of what services are available that they can access to benefit their clients. Eligibility criteria to access services can be hard to understand and the no wrong door ideology that should underpin our work, is often replaced by try over there or sorry, you don t fit. We are here to learn about collaboration, to learn what others do, to get a glimpse into the future world of the NDIS and PHN, to be inquisitive about new technology, to listen to real people tell their stories and learn from their journeys, to be inspired about being able to make a difference and to leave with a shared sense of purpose.

3 Collaboration & Innovation Forum Schedule Time Activity Location 8.00 Registration Legends Room Ground 9.00 Welcome and Housekeeping - Shelley Cross Champions Room First 9.05 Welcome to Country Champions Room First 9.15 Keynote Speaker - Stan Grant Champions Room First Morning Tea and Networking Legends Room Ground Keynote Speaker - Tim Costello Champions Room First A conversation - Gain insights from consumers about the realities of their journey to recovery through our complex service systems Champions Room First Working Lunch and Services Expo Legends Room Ground 1.30 Afternoon Breakout Streams Members Room First Champions Room First Legends Room Ground Committee Room A Contributing Life Find out more about how you can access and collaborate with some of the key community service organisations involved in working with consumers to help ensure that they lead a contributing life (Ideally suited to service providing staff including case managers, mental health, AOD and allied health professionals) Looking into the Future Discuss and hear about the latest news in mental health system redesign and other reforms impacting on the future of service delivery. (Ideally suited to management, directors and CEOs) Innovative Tools Learn about and experience firsthand some of the latest tools that can be used support service design and innovation (Ideally suited to service designers, catchment planners and strategic thinkers) Collective Impact Hear about real examples in the community service space and how collective impact can benefit your organisations and client groups (Ideally suited to management, directors and CEOs) 1.30 Navigating the System - South Eastern Melbourne PHN Elizabeth Deveny Serious Play for Serious Results Michael Fearne Partnerships and Collaboration - Tracey Fenton 2.00 Navigating the System - South Eastern Melbourne PHN Elizabeth Deveny Serious Play for Serious Results Michael Fearne Enterprise Stories - Bessi Graham 2.30 Afternoon Tea and Networking 3.00 Navigating the System - NDIS The Future is NOW! Tim Flowers Democratising Innovation - Sam Curtin Collective Impact for Social Justice The ACSO Experience Karenza Louis - Smith 3.30 Navigating the System - Mental Health Compass - Tamara Stillwell NDIS The Future is NOW! Tim Flowers Democratising Innovation - Sam Curtin Collective Impact for Social Justice The ACSO Experience Karenza Louis - Smith 4.00 Wrap up and Evaluations Wrap up and Evaluations Wrap up and Evaluations Wrap up and Evaluations 4.30 Close

Speakers FORUM FACILITATOR Shelley M Cross Shelley M Cross is the General Manager for the Stepping-Up Consortium, she has responsibility for providing a range of services in AOD and Mental health.

Her career highlights include the development of Allied Health services for Valley General Hospital Geriatric Psychiatric inpatient services and coordination of emergency department services for Good

His Aboriginal heritage has shaped his dynamic, resilient personality. Stan s career in journalism has spanned more than 30 years and 70 countries.

His two books, The Tears of Strangers and Talking To My Country are highly-praised. Stan is passionate about justice and humanity.

Above all, he believes in the power and resilience of people.

He has spearheaded public debates on problem gambling, urban poverty, homelessness, reconciliation and substance abuse.

4 Speakers FORUM FACILITATOR Shelley M Cross Shelley M Cross is the General Manager for the Stepping-Up Consortium, she has responsibility for providing a range of services in AOD and Mental health. Shelley s education and experience span over 25 years. Commencing in Seattle Washington and in Colorado she has held many positions in both Mental Health and Alcohol and Other Drug Programs. Her career highlights include the development of Allied Health services for Valley General Hospital Geriatric Psychiatric inpatient services and coordination of emergency department services for Good Samaritan Hospital in Washington. KEYNOTE SPEAKERS Stan Grant Stan Grant is a multi-award winning current affairs host, author and adventurer. His Aboriginal heritage has shaped his dynamic, resilient personality. Stan s career in journalism has spanned more than 30 years and 70 countries. Stan covers international events for Sky News Australia and has reignited his passion for telling the stories of his own indigenous people. His two books, The Tears of Strangers and Talking To My Country are highly-praised. Stan is passionate about justice and humanity. His years of international reporting have given him a deep understanding of how the world works, and the ability to link the importance of leadership with the impact of history. Above all, he believes in the power and resilience of people. Tim Costello Tim Costello is one of Australia s best known community leaders and a sought after voice on social justice issues, leadership and ethics. He has spearheaded public debates on problem gambling, urban poverty, homelessness, reconciliation and substance abuse. Since 2004, as Chief Executive of World Vision Australia, Tim has also been instrumental in ensuring that the challenges of global poverty are placed on the national agenda. Tim currently serves as Chair of the Community Council of Australia, the Australian Churches Gambling Taskforce and the National Australia Bank s Social Responsibility Advisory Council. He also chairs the Advisory Board of the Centre for Dialogue, La Trobe University. He has also served on numerous boards. In 2004, Tim was named Victorian of the Year; in June 2005 he was made an Officer of the Order of Australia (AO); and in 2006 was named Victoria s Australian of the Year. OTHER FORUM SPEAKERS Renee is a Credentialed Mental Health Nurse & Family Therapist with extensive experience in the primary care, mental health and alcohol and other drug sectors across a variety of settings. She has a passion for the consumer voice and ensuring meaningful engagement to empower people to make decisions, set goals and improve their life experience. This was embodied in the work she has done in relation to embedding a no wrong door philosophical approach to service delivery and care. She strives to ensure accountability and transparency through service development, integration and partnerships to improve service delivery, support change processes and implement project. Renee has worked nationally in executive roles and consultancy for the last 10 years specifically focusing on primary care and mental health. Recently she moved to Melbourne and has joined Larter Consulting as the General Manager of Consulting and Training. Sam Curtin Sam is passionate about working with business and communities to leverage the opportunities of crowdsourcing for good. As Managing Director of Meltwater Middle East, an online media intelligence company, he quickly grew an appreciation for the importance of the value you place on those with a stake in your community, whether colleagues, partners, customers or consumers. Sam opened crowdsourcing and idea management software Crowdicity s first Australian office in Crowdicity shares a belief that buried deep within every organisation or community there are brilliant ideas - or the spark of them - that never see the light of day. Examples include helping the United Nations crowdsource new policy and answer questions such as, How can we use ICT to speed up the improvement in quality of life for generations to come? ; and working with the NHS to harness the commitment and energy of all staff to bring exciting and fresh ideas to the forefront of the organisation. Tracey Fenton Tracey has more than 25 years experience in the welfare and community sector in a variety of management and project roles. She has worked with a broad range of stakeholder groups including government and non-government agencies, communities, business and training organisations and the health sector. She is particularly successful in developing active community partnerships, implementing 20 operational partnerships with services including Drug and Alcohol, Education, Youth Services, Allied Health programs and sharing of Corporate Resources. Tracey has a strong understanding of group and organisational diversity. She has also worked in strategic roles and systemic practice change.

Speakers Elizabeth Deveny Chief Executive of South Eastern Melbourne PHN (SEMPHN) Elizabeth Deveny is an experienced and well-respected senior executive with a strong commitment to providing

Elizabeth has strong skills in research, risk management and governance from her background in academia, allowing for effective forward planning and high levels of efficiency.

agencies, members of parliament, senior public servants, healthcare organisations and nongovernment organisations (NGOs).

Her emphasis on mutual respect and accountability of each and every staff member was a key factor in the nationally-recognised success of BML.

Michael Fearne Michael has been a freelance facilitator for 9 years, helping Australia s leading organisations to develop their leaders and respond to a changing world.

Tim Flowers A Tim Flowers is a principal with NDIS specialists Saward Dawson Chartered Accountants.

5 Speakers Elizabeth Deveny Chief Executive of South Eastern Melbourne PHN (SEMPHN) Elizabeth Deveny is an experienced and well-respected senior executive with a strong commitment to providing sustainable health outcomes for all Australians, and a demonstrated ability to build and maintain positive, productive partnerships with key stakeholders and the broader community. Elizabeth has strong skills in research, risk management and governance from her background in academia, allowing for effective forward planning and high levels of efficiency. She is an accomplished communicator with excellent interpersonal skills and the ability to engage and collaborate with stakeholders and crosssectoral organisations, including justice enforcement agencies, members of parliament, senior public servants, healthcare organisations and nongovernment organisations (NGOs). Before her appointment at SEMPHN, Elizabeth was Chief Executive of Bayside Medicare Local (BML) from its formation in Her emphasis on mutual respect and accountability of each and every staff member was a key factor in the nationally-recognised success of BML. Elizabeth holds a Masters degree in vocational health education and a PhD in Medicine (clinical decision making), both from Melbourne University. Michael Fearne Michael has been a freelance facilitator for 9 years, helping Australia s leading organisations to develop their leaders and respond to a changing world. The last 3 of those years he has been buried in LEGO. Discovering the power of LEGO Serious Play to help organisations engage their people, think more creatively and change the conversation. Tim Flowers A Tim Flowers is a principal with NDIS specialists Saward Dawson Chartered Accountants. For more than 15 years, he has been an advisor and auditor to disability, community health and aged care organisations. Tim and his team provide regular input on NDIS transition, merger and acquisition, risk, enterprise optimisation and pricing and costing. Australia promises a fair go for its citizens - For Tim and the team at Saward Dawson, NDIS is Australia s best chance to deliver the fair go for those living with disability and their supporters. Bessi Graham Bessi is an impact investor, social entrepreneur, speaker and writer. She is the co-founder of The Difference Incubator (TDi), Benefit Capital and the Impact Investment Centre. Bessi has a background in management consulting with over a decades experience in the development, design and delivery of training. She holds a BA (Politics), a MA (International Relations) and has also completed Harvard Kennedy School, Executive Education courses Creating Collaborative Solutions: Innovations in Governance and Leadership for the 21st Century: Chaos, Conflict and Courage. Karenza Louis-Smith Tamara Stillwell Tamara Stillwell is a project manager, trainer and mental health practitioner with Ermha Ltd. Tamara holds multiple academic credentials across a range of disciplines. When Tamara was in her early 30 s, her life and her families lives were greatly altered by mental illness. She spent over 10 years accessing the Victorian and Queensland mental health systems, battling the effects of a complex trauma based disorder; dissociative identity disorder. Today Tamara manages her illness on a daily basis and is passionate about working in and helping the service system to become more trauma informed. As the CEO, Karenza is responsible for strategic management and leadership at ACSO, an organisation delivering programs across Victoria supporting over 22,000 people a year in or at-risk of entering the criminal justice system to change their lives. Karenza s work over the past 20 years has included designing, implementing and leading a number of programs that respond to substance use, mental health, addiction and offending. Karenza was formerly CEO at Taskforce and COO at SHARC. She is a Member of the Australian Institute of Welfare and Community Workers, Member of the Women s Correctional Advisory Committee and her qualifications include a BA (Hons) in Youth and Community Work.

6 Afternoon Breakout Streams A CONTRIBUTING LIFE MEMBERS ROOM (FIRST FLOOR) Find out more about how you can access and collaborate with some of the key community service organisations involved in working with consumers to help ensure that they lead a contributing life. (Ideally suited to service providing staff including case managers, mental health, AOD and allied health professionals). Navigating the System 1.30pm 3.45pm An experiential activity for participants relating to navigating the health system with a particular clinical issue, followed by a presentation of a No Wrong Door service system and discussion around how to get there. Mental Health Compass Tamara Stillwell 3.45pm 4.00pm Launching Mental Health Compass, a easy to use online tool locally developed to assist consumer, carers, and service providers to reach better outcomes sooner through providing key information and links to helplines, websites and organisation region specific to Melbourne s South East region. INNOVATIVE TOOLS LEGENDS ROOM (GROUND FLOOR) Learn about and experience first-hand some of the latest tools that can be used support service design and innovation. (Ideally suited to service designers, catchment planners and strategic thinkers). Serious Play for Serious Results Michael Fearne 1.30pm -2.30pm Join Michael to learn how a humble LEGO brick can change the conversations you re having with colleagues, clients and stakeholders. Learn the steps of the internationally renowned LEGO Serious Play method and how it is being used to shift people s thinking. Warning: You will have to play with LEGO in this session! Democratising Innovation Sam Curtin 3.00pm 4.00pm This session includes crowdsourcing ideas for innovation in service design and delivery through the use of collaboration software tools. To participate fully in Sam s session, participants will need to provide an address and bring their smart phones. COLLECTIVE IMPACT COMMITTEE ROOM (FIRST FLOOR) Hear about real examples in the community service space and how collective impact can benefit your organisations and client groups. (Ideally suited to management, directors and CEOs). Partnerships and collaboration Tracey Fenton 1.30pm 2.00pm This session will look at the benefits and pitfalls of partnering and collaborating with other organisations. It includes guidance to establish partnerships through the phases of exploration and development, through to implementation and maintenance. Deciding who to partner with, how to partner and what to do if you break up will be discussed. The impacts of partnering on your organisation and staff as well as the positive outcomes that can be achieved are also included in the session. Enterprise Stories Bessi Graham 2pm 2.30pm Positive social outcomes for collective impact through social enterprise. Collective Impact for Social Justice The ACSO Experience Karenza Louis Smith 3.00pm pm Learn about ACSO s social hospitality enterprise, ACspresSO, which has been operating for just over a year. LOOKING INTO THE FUTURE CHAMPIONS ROOM (FIRST FLOOR) Discuss and hear about the latest news in mental health system redesign and other reforms impacting on the future of service delivery. (Ideally suited to management, directors and CEOs). Mental Health Commissioning Elizabeth Deveny 1.30pm pm Understanding the role of the PHN in mental Health commissioning. NDIS The future is NOW Tim Flowers 3.00pm pm Many disability support organisations do not yet understand nor grasp NDIS and/or the role of precise and accurate costing and pricing in determining a business success.

7 Venue Map GROUND FLOOR OF THE GRANDSTAND 1ST FLOOR OF THE GRANDSTAND - MIDDLE ROOM 1ST FLOOR OF THE GRANDSTAND - FAR LEFT 1ST FLOOR OF THE GRANDSTAND - FAR RIGHT UPSTAIRS

8 Thanks to South Eastern Melbourne Partners in Recovery, the Stepping Up Consortium, South Eastern Melbourne PHN and a working group comprised of a diverse range of service providers in South Eastern Melbourne.

Youth Affairs Council Victoria

Youth Affairs Council Victoria presents 12 & 13 February 2019 12 Armstrong Street North, Ballarat Exploring youth health, wellbeing and safety CONFERENCE PROGRAM Youth Affairs Council Victoria s Connecting