Your First Call for a Better Tomorrow

Transcription

1 Your First Call for a Better Tomorrow 2007 ANNUAL REPORT July 1, June 30, 2007

2 Board of Directors Chair: William J. Zafirson, Saco Vice Chair: Roberta M. Wright, Falmouth Secretary: Cindy A. Boyt, Scarborough Treasurer: Robert E. Convery, Scarborough Assistant Treasurer: Stephen P. Lubelczyk, Gorham Claudia L. Adams, Brunswick Donald J. Ballute, Hollis Joann H. Beaudoin, Wells John S. Beliveau, Falmouth Richard B. Dalbeck, Cape Elizabeth Dennis Eagleson, Kennebunk Christopher T. Emmett, Far Mills, N.J. Steven J. Fennell, Saco Keith B. Gosselin, Biddeford Samuel G. Henderson III, Portland Jerry Mansfield, Saco Katharine P. Meeker, Falmouth Edmond R. Pelta, Harpswell Carlton D. Pendleton, Saco Gregory R. Prince, Gorham Meredith L. Richardson, Kittery Melissa R. Richter, Cumberland Center Patricia A. Small, Scarborough Joan V. Smith, Phippsburg Carol G. Thorne, South Portland David M. Tourangeau, Falmouth President s Council Carlton D. Pendleton President and Chief Executive Officer Michael R. Abbatiello Senior Vice President for Operations Cynthia P.B. Fagan Vice President for Administration Message from our Board and Leadership A Year of Progress We are pleased to share our 2007 Sweetser annual report. We are very appreciative of the many supporters statewide who are dedicated to assisting Sweetser with its mission. Huge systemic change directed by the Department of Health and Human Services and a tight financial State budget have made the year a very interesting one for our board, our staff and our consumers. Because of leadership from a very talented group of community leaders on our Board of Directors, coupled with dedicated and talented staff, we have accomplished much over the past year. Carlton D. Pendleton President & CEO William J. Zafirson Chair, Board of Directors We are, collectively, most proud that Sweetser was awarded the Avatar International Award for Social Service Agencies for exceeding customer expectations. This prestigious award couldn t have come at a better time. Any and all affirmations of our work are greatly appreciated. Our staff is very dedicated to our mission, and we thank them for that. This award shows our consumers are pleased with our efforts. Maine people who have come to count on our organization will always be able to count on assistance from Sweetser. We will look a little different as a result of the changes, but we look a lot different now than when we started our commitment to Maine citizens 179 years ago! Matt L. Mulligan Vice President for Health Information Services Paul P. Peterson Vice President for Child, Adult and Family Services Debra D. Taylor Vice President for Finance Rowena Tessmann Vice President for Outpatient & Medical Services Philip E. Trudeau Vice President for Human Resources A student sits tall for an outing with classmates during Ruel Ricker Day activities. 2

3 FY2007 Accomplishments Sweetser was one of four agencies chosen from more than 100 to win a grant from the National Council for Community Behavioral Healthcare to support a pilot program to standardize access to care. We provided behavioral healthcare for 11,262 adults and 23,787 children, for a total of 35,049 individuals. Sweetser completed its 32nd consecutive accreditation cycle with the National Council on Accreditation. The School at Sweetser in Saco served 200 students during the school year. In June, a record 16 students graduated, and six went on to pursue higher education some with scholarship money. Sweetser was presented the National Award for Exceeding Customer Expectations from Avatar International, an independent evaluator of client satisfaction outcomes. Sweetser s two special events, the Sold on Kids Benefit Auction and the Prime Motor Golf Tournament, generated more than $150,000 dollars. As Lewiston-based Richardson Hollow closed its doors, Sweetser agreed to step in and continue services for that agency s 1,000 clients. Sweetser s dedicated volunteers contributed more than 39,842 working hours. Sweetser was awarded three state contracts to provide High Fidelity Wraparound Services for children and families in northern York, Brunswick/Sagadahoc, and Knox/Waldo Counties. The Governor s Office and the Maine Commission for Community Service presented Sweetser s volunteer services manager, Linda Danielson, with Maine s Excellence in Volunteer Administration Award. With assistance from the JTG Foundation, consumers at Sweetser s Learning and Recovery Center created a new transportation program to help low-income, mid-coast residents access services. Sweetser was awarded a state contract to provide homebased Family Reunification Services for DHHS children and families in Knox, Waldo, Lincoln and Sagadahoc Counties. The Sweetser Training Institute held 90 training programs for mental health professionals. Volunteer Profile: Russell Turner, Mentor Five years ago, Russell Turner read an article about Sweetser in the local newspaper. Turner, who is father to a teenage son, put down the paper and picked up the phone. I had some extra time, and thought I might use my first-hand knowledge to help another boy around my son s age, he said. Even though his son is now grown, Turner still mentors Sweetser teenagers. Over the years, he has introduced his mentees to outdoor activities such as snowboarding, ocean fishing, tubing, kayaking, and golfing. Keeping in touch with the youth of today is one of the most rewarding benefits of being a mentor, he said. Turner believes that non-conforming teenagers still need and want a connection with an accepting adult. Showing up as a positive role model for teenagers can ease their entry into adulthood, he said. Russell poses with his young protégée, Robert Railton. The simplest things baking cookies or going on a hike can bring something new into a young person s life. Turner describes himself as a snowboarding fanatic. When not on the slopes, he may be biking, hiking, jogging or kayaking. He recently returned from Guatemala, where he took part in local cultural activities and learned some Spanish. Turner is a great mentor and a terrific role model, said Linda Danielson, Volunteer Services Manager at Sweetser. He introduced mentees to opportunities they might not have had otherwise, and involved them in community service projects. We are fortunate to have such a wonderful volunteer. Interested in becoming a mentor? volunteer@sweetser.org or call

4 Donor Profile: A Lifetime of Giving Irvin Foster s first donation to Sweetser arrived in the mail in Since that time, this 83-year-old friend has never missed a year of giving to the organization. Not one. Sweetser has always had a good reputation, and I have a soft spot to help young people in need. When I received that first appeal in the mail, I knew it was the right place to give to. Growing up in Aroostook County as an orphan, and having two sisters who were adopted by the Home for Little Wanderers, Foster holds a strong appreciation for the work of Sweetser. His generous gifts have helped to sustain this work for more than half a century. Even geographical distance did not diminish Foster s benevolence toward Sweetser. In 1980, he and his wife, Rosamond, moved to the Gulf Coast of Florida. Still, the Fosters continue to believe in Sweetser s work and financially support our organization each year. Irvin Cut Foster barbeques dinner in Engelwood, Florida with his greatgranddaughter, Taryn Lyons. Development Director Todd Henry describes the impact of Foster s support, We are accustomed to recognizing donors for the size of their gifts to Sweetser, but just as important if not more so are those who give consistently to our annual fund. These donors provide the foundation for our efforts, year in and year out. And no one has given more consistently than Irvin Foster. In the fall of 2007, Foster was elected to the Cornelius Sweetser Heritage Society in recognition of his extraordinary commitment to the organization. Thank you, Irvin Foster, for your 54 years of annual giving to Sweetser. Contributions Enhance Sweetser Programs Some 2,900 benefactors contributed $3.1 million to Sweetser in our Development efforts last year Donations came from well-intended individuals, corporations, charitable foundations, state and federal grant makers, special events and estate bequests. Highest-level gifts came through the following sources: Maine Department of Health and Human Services, the JTG Foundation, Governors Training Initiative, Adams Trust, United Ways of Midcoast Maine and York County and Maine Community Foundation. Other very supportive foundations are listed in the donation section located in this publication. Todd E. Henry Director of Development Bequests and planned gifts continue to play an important role in building our endowment and supporting Sweetser programs. Trusts and bequests, established by local supporters, generated more than $420,000 between July 1, 2006 and June 30, In addition, Sweetser s two annual flagship fundraising events bring about bountiful contributions. The Sold on Kids Benefit Auction, presented by Key Bank, raised $95,000. Auctioneer Bill Zafirson and emcee Lee Goldberg entertained more than 350 guests and sponsors. The Sweetser/Prime Motor Group Golf Classic, in June, generated a record-breaking $60,000. This is one of the most popular golf fundraisers in Maine, and Ira Rosenberg continues to raise the bar! We are grateful to our many friends and supporters who invest their philanthropic dollars to help Sweetser provide valuable behavioral and mental health services throughout Maine. Thank you for your continued support. 4

5 Client Profile: The Keimach Family - Student and Family Support Ryan White Keimach is 20 and lives with a mental illness. He attended Sweetser s Saco School during the second half of his junior year and then most of his senior year. Keimach dropped out of school in April, just weeks before graduation. His mother, Tammy, attended the ceremony and talked about the impact that Ryan s experience at Sweetser had on her family. With her two young daughters by her side, Tammy spoke ardently about her family s background as each member dealt with Ryan s bi-polar disorder. At home with the Keimach family. From left, Tammy, Ryan, Kayla and Jill. Before being referred to Sweetser, Ryan attended public school. Throughout these years, his mother said she worried that Ryan might need to be physically restrained or removed from a class a tension which affected her family. Mental illness is not limited to the individual, she said. It affects and consumes those around the person. It has been, by far, the biggest challenge of our lives. Once Ryan was at Sweetser, however, life changed for the Keimach family. For the first time, Ryan was comfortable and safe, she explained. They nurtured Ryan s strengths and showed a level of patience and genuine concern that I had not seen before. Ryan would come home and talk about school and the friends he made, she said. My son was enjoying school for the first time in his life. Though Ryan continued to struggle with his mental illness, Sweetser never gave up on him. The Sweetser team worked so intimately with our family that I sometimes wonder if we would have survived the last couple of years without them, Tammy told the audience. There are still difficulties ahead for Ryan, but because of Sweetser, we now have hope, she concluded. Life is still tough for Ryan and for us. We know we will face many more challenges. But the impact Sweetser has had on us will surely help to get us through them. Employee Profile: Careyleah MacLeod, LCSW In the summer of 2005, Careyleah MacLeod, LCSW, stepped onto the ferry that would take her to Vinalhaven, an island located 15 miles off the coast of Rockland. A family on the island needed her help, and MacLeod was happy to accommodate. The air temperature that day was 72 degrees, the sea was calm, and the sky was clear blue. I could get used to this, she said. Within months of that ferry ride, MacLeod s island caseload grew. Word gets around, said Yvonne Thomas, guidance councilor at Vinalhaven School. Careyleah is clear and strong. She helps people. Careyleah MacLeod To make best use of her time, MacLeod moved into her office at the medical center and slept on a pull-out couch. When her caseload grew, she rented a tiny summer place near the beach. With her truckload of clothes, books, knitting and cookware, she settled in. It took me only a month to fall in love with life here, she said. In addition to the challenge of living on an island with a year-round population of only 1,400 residents, adapting to a limited winter ferry schedule and shortened business hours at the local market, she faced the daily challenge of setting boundaries in a small community. I saw two adult sisters for more than four months before either one of them knew that I was also meeting the other one, MacLeod said. When the school needed someone to oversee the community garden, MacLeod volunteered. A community garden would be a great way to engage kids over the summer, she said. MacLoed has made a difference in the lives of many island families, said Amy Ackroyd, Clinical Supervisor for DHHS Clinical Case Management and Wraparound Maine. She s come to call this island home. 5

6 PROGRAM & FINANCIAL INFORMATION FOR FISCAL YEAR 2007, JULY 1, 2006 JUNE 30, 2007 REVENUE Net Program Service Revenue $ 52,532,467 Contributions $ 3,070,681 Income on Investments $ 1,017,811 Miscellaneous Revenue $ 1,874,737 Total Revenue $ 58,495,696 REVENUE SOURCES MaineCare % State of Maine* % Local School Districts % Fundraising % Private Insurance % Income on Investments % Self-Pay % Miscellaneous** % * From the Departments of Health and Human Services, Education and Corrections. ** Includes Medicare and other revenues. EXPENDITURES by operation area Residential Services $ 15,402,938 Child and Family Community Services $ 12,238,928 Outpatient Services $ 9,792,447 Educational Services $ 7,209,215 Crisis Services $ 6,930,855 Adult Community-based Services $ 5,072,389 Other $ 1,362,777 Total Expenses $ 58,009,549 CLIENTS SERVED BY PROGRAM Adults Children TOTAL (22+) (0-21) Outpatient Services ,491 2,497 9,988 Child and Family Community Services ,827 3,737 7,564 Crisis Services ,916 1,744 4,660 Adult Community-based Services Residential Services Educational Services CLIENTS SERVED BY COUNTY COUNTY Adults Children TOTAL Cumberland 2,927 3,558 6,485 York 1,441 4,082 5,523 Sagadahoc 1, ,839 Lincoln 1, ,676 Knox Androscoggin Waldo Kennebec 1, ,430 Penobscot ,386 Oxford Somerset Aroostook Franklin Piscataquis Washington Hancock Other/out of state Unknown ,191 Total Served in FY07 11,262 12,525 23,787 You guys changed my life. I will always remember my time at Sweetser. I lived in Portland Cottage in Saco and Bob Gauthier was the best male role model I have ever had. Mike B. 6

7 Our Network of Care Sweetser is your first call for a better tomorrow. As Maine s most comprehensive mental health network, Sweetser promises to do whatever it takes to connect adults and children to the mental health treatment and related support that they need and deserve. Nationally recognized and accredited, Sweetser has nearly 200 years of experience caring for adults and children who are living with mental illness, behavioral disorders or substance abuse problems. Sweetser is a nonprofit organization with more than 1,000 employees serving approximately 20,000 adults and children throughout Maine. Sweetser PromiseLine Services: When you, or someone you love, is struggling with a behavioral or emotional issue, call the Sweetser PromiseLine. No matter what questions you have or challenges you face, the PromiseLine staff will do what it takes to connect you to the services you need. Call Adult Community-based Services provide a range of community-based treatment and support services focused on assisting our clients in their journey toward wellness and recovery. Child and Family Community Services provide family-centered, strength-based treatment and support services aimed at the individual needs of each child and the members of his or her family. More Information For more information about our services, training opportunities, making a donation, volunteering, or working at Sweetser, visit or call Crisis Services provide immediate community-based response to a child, family or adult experiencing an acute emotional or behavioral crisis event. Residential Services provide an intensive, therapeutic group living option for children or adolescents experiencing a severe emotional disturbance. Educational Services provide special education and therapeutic services for students unable to function safely in a public school setting. Outpatient Services provide individual, family or group therapy and/or mediation management for children, adults or families struggling with a mental health or substance abuse issue. Rangeley Hampden Calais Alexander Bradford Orono Perry Eddington Bangor Carmel Machias Parkman Winterport Hermon Sullivan Madison Bucksport Castine Newport Ellsworth Blue Hill West Farmington Verona Pittsfield Montville Mexico Thorndike Monroe Plymouth Lamoine Belfast Wilton Farmington Winslow Norridgewock Southwest Harbor Waterville Northeast Harbor Glen Cove Livermore Falls Augusta Lincolnville Rockland Bethel Norway Hallowell Thomaston Lovell South Paris Damariscotta Gardiner St. George Bridgton Bath Woolwich Bristol Fryeburg Lewiston Phippsburg Bowdoinham Auburn Brunswick Lisbon Falls Harpswell Raymond Topsham Westbrook Portland Buxton South Portland Cape Elizabeth Sanford Scarborough Saco Biddeford Alfred N Berwick Kennebunk Eliot Kittery Point Presque Isle Linneus Sweetser Office Locations Yellow = Sweetser Offices White = Sweetser affiliates = The Schools at Sweetser I still can t believe that I graduated! Thanks for all the help and support that I needed to survive in life. Without you, I would not be able to stay calm in situations like I do now. Sweetser is one true family! C.J. G. 7

8 Our Mission Sweetser s mission is to provide quality treatment, support and hope to children, adults and families through a network of mental health, behavioral health and educational services. Sweetser Locations Bangor Wabanaki Exchange Street Belfast 36 Sweetser Drive Bridgton 130 South High Street Brunswick 329 Bath Road, Suite One Damariscotta 18 Belvedere Road Hallowell 52 Water Street Lewiston 23 Ventura Street 646 Main Street Plymouth 1430 Moosehead Trail Rockland 17 Walnut Street Saco 50 Moody Street 43 Industrial Park Road Sanford-Springvale 863 Main Street Waterville 3 Michael Lane Wilton 347 Depot Street Climbing new heights at Sweetser I was the first kid to enter the Portland Cottage Offender Program (in 1992) when I was 12. The staff there saved my life. I could never verbalize the gratitude I have for everyone there who helped me become the kind, honest and sincere man I am today. Dale J. Call our Sweetser PromiseLine