Emotional Resiliency. A Leadership Necessity. Presented by: Paul McMurray

Transcription

1 Emotional Resiliency A Leadership Necessity Presented by: Paul McMurray

2 About Insight Management Consulting 1. Small Business with Offices in MD, PA and UT 2. Focus on Organization and Leadership Development 3. Help individuals and organizations make positive, sustainable change Training n Speaking n Consulting n Coaching

3 Our Suite Spot

4 A Quote What doesn t kill you makes you stronger. Friedrich Nietzsche

5 Weaker or Stronger? I ve missed more than 9000 shots in my career. I ve lost almost 300 games. 26 times, I ve been trusted to take the game winning shot and missed. I ve failed over and over and over again in my life. And that is why I succeed. Michael Jordan

6 Learning Objectives Learning Objectives: 1. The importance of Emotional Resiliency in the workplace 2. Distinguish between too little, optimal, and too much stress 3. Identify associated behaviors with stress in the workplace 4. Identify what is within your control, and how to affect change when it is necessary to do so

7 Blue Dot Your Chance to Present Today! ü Presentation will take place at the end of the day. ü About 20 minutes in length. ü Must be creative and interactive. ü Use the time available throughout the day.

8 Blue Dot Your Lucky Day! Very Anxious=1 Very Excited=5 A. Very Anxious B. Anxious C. Neutral D. Excited E. Very Excited

9 Relieved or Disappointed? Very Relieved=1 Very Disappointed=5 A. Very Relieved B. Relieved C. Neutral D. Disappointed E. Very Disappointed

10 A Quote What doesn t kill you makes you stronger. Friedrich Nietzsche

11 What is Emotional Resilience? Simple version: One s ability to adapt to stressful situations or crises. American Psychological Association: Resilience is the process of adap@ng well in the face of adversity, trauma, tragedy, threats or significant sources of stress such as family and rela@onship problems, serious health problems or workplace and financial stressors. It means "bouncing back" from difficult experiences.

12 Example of Emotional Resilience Blue Dot Experience: Think about blue dots you ve had in your life. Maybe it was starting a new career, taking a promotion, having a child, getting married, moving to a new state or new country. While we may have felt stress in the beginning, many of those experiences were some of the most powerful experiences of your life. Pair up and share some Blue Dot events in your life that were stressful, but actually turned out to be positive.

13 Let s Talk About Stress Yerkes-Dodson inverted U

14 Stress in Your Life Today Based on the previous chart, where would you rate your general stress level today? A. Too LiNle Stress B. Stress C. Too Much Stress D. Danger Zone

15 Exercise: What are You Juggling?

16 Strategies for Managing Stress ü Self-Awareness ü Biofeedback ü Behavior ü Internal Locus of Control ü What is within your control? ü Connection ü Support System

17 Biofeedback General Experiences Headaches, muscle tension, neck or back pain Upset stomach Dry mouth Chest pains, rapid heartbeat Difficulty falling or staying asleep Loss of or comfort foods Increased frequency of colds Lack of Memory problems or forgeyulness JiNers Irritability/short temper/anger What about you?

18 Internal Focus of Control In order to be emotionally resilient, we must be internal locus-ofcontrol-focused, or focusing our energy on what is in our control. A 1997 study completed by T. A. Judge, E. A. Locke and C. C. Durham found that being locus-of-control-focused is among the best dispositional predictors of job satisfaction and job performance.

19 Exercise Focus of Control Look back at what you identified as stressors in your life. Things you have to juggle. See if you can identify those that: 1. You have absolute control over. You own it. 2. You have influence over. 3. You have no control over. With a partner, talk about what you can do with those you don t have complete control over.

20 Connections Connection Energy that exists between people when they feel seen, heard, and valued; when they can give and receive without judgment; and when they derive sustenance and strength from the relationship. Dr. Brené Brown, Professor and Researcher at University of Houston and author of Daring Greatly

21 Connections Who is in your network that you can rely on of stress?

22 Summary ü Your body responds physically to perceived threats; you can learn how to better control those physical reactions. ü Understanding what triggers an emotional response is the first step to learning how to respond in a more rational way. ü Focus on what is within your control to help alleviate stress for yourself and your team. ü Find those who will give you support.

23 Be a leader who is emotionally resilient.

24 Focused Energy MENTAL PHYSICAL SPIRITUAL ENERGY GOAL Source: When Teams Work Best by Carl E. Larson and Frank LaFasto

25 Drain Model Energy Drains MENTAL PHYSICAL SPIRITUAL ENERGY DRAIN GOAL Source: When Teams Work Best by Carl E. Larson and Frank LaFasto

26 Speech Acts PosiFve/NegaFve RaFo High Performing Teams to Speech Acts A. 15:1 B. 10:1 C. 6:1 D. 2:1 E. 1:1

27 Speech Acts PosiFve/NegaFve RaFo Moderate Performing Teams to Speech Acts A. 6:1 B. 4:1 C. 3:1 D. 2:1 E. 1:1

28 Speech Acts PosiFve/NegaFve RaFo Low Performing Teams to Speech Acts A. 2:1 B. 1:1 C. 1:2 D. 1:3 E. 1:5

29 Positive/Negative Speech Acts Ratio ü What are the likely drains for your team that take energy away from reaching your goals? ü How can you help eliminate those drains?

30 Energy Drains ü What are the likely drains for your team that take energy away from reaching your goals? ü How can you help eliminate those drains?

31 Summary ü Your body responds physically to perceived threats; you can learn how to better control those physical reactions. ü Understanding what triggers an emotional response is the first step to learning how to respond in a more rational way. ü Focus on what is within your control to help alleviate stress for yourself and your team. ü Be careful of your energy and what circumstances drain your energy and keep you from obtaining your goal.

32 Big Idea I learned at least one big idea I can implement in my life to lower my stress and increase my produc@vity A. Yes I do, and I will. B. Yes I do, and I hope to. C. I m thinking about it... D. Nope I don t.

33 Be a Leader Who is Emotionally Resilient!