Support Staff Training. June 16

Transcription

1 Support Staff Training June 16

2 Introductions

3 Objectives Listening session between the pharmacy team Understanding of pharmacy today and the future Update on the cuts How to grow & promote EPS How to give complete advice & maximise OTC sales How to promote Pharmacy Services Have some fun and share experiences with each other Network and meet others

4 Feedback from the team What is good, working well at the pharmacy What is Tricky at the pharmacy I wish I knew how to...??? I wish I knew how to process EPS??? I wish I knew how my pharmacy compares to others??? Action

5 Understanding of pharmacy today and the future NHS demand is growing People living longer More and more long term conditions Need more and more care services Growing population Technology is changing the world Government must save money Government can t afford to keep spending on the NHS without putting taxes up NHS is bust

6 Understanding of pharmacy today and the future Pharmacy provides excellent on demand care Open longer than GPs Can get quick advice Pharmacists are increasing clinical services Pharmacists prevent trips to A&E / GPs Pharmacist help patients help to reduce waste

7 Funding Cuts and future of pharmacy Average 15k per Pharmacy to be cut A pharmacy access scheme? rural pharmacies protection 470 practice based Pharmacists And a further 1,500 Pharmacists in GP by 2020 Category M - 4k from reimbursement prices to be clawed in Jun-Sept A review of funding for MUR and NMS Automation and promotion of the Hub and Spoke dispensing model A reduction of between 1,000 and 3,000 pharmacies National living wage implemented April 2016 Reduction in local authority funding and funding for Public Health England (PHE) Automatic Pension Enrolment Care homes experiencing funding difficulties No national minor ailment scheme so far Flu service resistance from GPs

8 Funding Cuts and future of pharmacy

9 What can we do Fight to show our worth Petition online Support your local pharmacy campaign Write to you MP

10 Growth plan Compliance to Pharmaplus vision Hiten insights We have to change remember Photo Have a business plan

11 Growth plan New Product range Non-Pharm Services Pharmacy Services NHS Private Marketing Local Plan Windows & Signage Digital plan Support Staff Skill mix Growth Supplier Deals Offers New

12 Objectives Listening session between the pharmacy team Understanding of pharmacy today and the future Update on the cuts How to grow & promote EPS How to give complete advice & maximise OTC sales How to promote Pharmacy Services Have some fun and share experiences with each other Network and meet others

13 EPS 612M Items dispensed and claimed to date 19M Patients have a community pharmacy and / or a DAC nomination 45% estimated total prescriptions in England claimed by EPS Release 2 in May 2016 At current growth rates this will be 60% by Christmas Locations close to GPs getting broken down All prescriptions defaulting to electronic soon

14 Pharmacy 2U Since April they have signed 5700 In Mar P2U dispensed 72,000 items

15 Pharmacy2U unveils massive prescription centre in Leeds The new system can do 1,000,000 items a month or same as 200 pharmacies at a fraction of the cost.

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25 EPS Sign up or close up Regular patients Occasional patients New Patients Daily Ambition / Weekly Ambition/ Personal Ambition EPS locally in your area See Alok

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27 EPS Sign up or close up Regular patients Occasional patients New Patients Daily Ambition / Weekly Ambition/ Personal Ambition EPS locally in your area See Alok Switches and lost levy charges

28 Support Staff Training Break

29 OTC Complete solutions

30 OTC Complete solutions Who What are the symptoms How long Action taken Medication (other)

31 OTC Complete solutions Eg Hayfever basic care V complete care Tablets Eyes drops and Nasal Spray Advice Windows, Sunglasses, Nasal barriers & check the pollen count Now your turn to practice and feedback

32 Main Med + Extra Med + Advice

33 Holiday health Killer Question Where are you going? Here is a handy checklist Some key healthcare lines you should consider are : I will ask the pharmacist to check the vaccinations / Malaria tabs needed

34 Where+ Checklist + H/C list + Vacs/Malaria

35 Services Service Stop Smoking Minor Ailments Flu Travel NMS Hook All NRT / E-cig requests only sold by Stop Smoking advisors Give out 1000 s this month leaflets before they are unwell Aug / Sept Rx hand out book them in for next collection Every travel product ask the killer question Each person knows their lines and cares

36 Coming soon: Marketing support from Pharmaplus

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39 PharmaPlus update Pre-Reg Training Course through Buttercups New Deal with PK Partnership (General Insurance, Wealth Management & Mortgages) PPV service CPAF Screening Questionnaire (Complete from 4th July 2016 onwards) Brochure Mock inspections

40 Support Staff Training CPD & Evaluation Form

41 Objectives Listening session between the pharmacy team Understanding of pharmacy today and the future Update on the cuts How to grow & promote EPS How to give complete advice & maximise OTC sales How to promote Pharmacy Services Have some fun and share experiences with each other Network and meet others

42 Support Staff Training Q&A

43 Support Staff Training Thank you