in the framework of consolidating Austria s 112- PSAP s ecall Days

Transcription

1 in the framework of consolidating Austria s 112- PSAP s ecall Days Hamburg,

2 Manfred Blaha Brigadier-General Ministry of the Interior Special Expert for Crisis Communications Dept. IV/8 Critical Communications Infrastructures

3 1 Federal Government 9 Provincial Governments 100 District Administrations 2357 Communities km² / 9 Provinces / 8,6 Millionen Einwohner

4 9 Emergency Numbers in AT 112 European Emergency Number, 122 Fire Brigade, 128 Emergency Number for Gas Breakdowns, 133 Police, 140 Alpine Rescue, 141 Medical Service (Doctor for non-emergency cases), 142 Religious Welfare, 144 Ambulance / Emergency Medical Service 147 Emergency Service for Kids and Juvenile. 4

5 Operating Responsibility 112, 133 (Police) Ministry of Interior, Federal Police 122 (Fire) usually Municipality Level 128 (Gas) Gas-Utility Companies 140, 141, 144 usually Province Level (Medical/Rescue) 142 (relig. Welfare) Catholic Dioceses 147 (Kids/Juvenile) ORF - Radio/TV Broadcast Company 5

6 Police /112 PSAP s Status Quo Vienna (Capitol city & Province): One Emergency Call and Radio Dispatch PSAP centre CAD (Computer Aided Dispatch) supported Other (8) Provinces: 92 smaller Emergency Call and Radio Dispatch centres on District level No CAD (7), 1 CAD, but incompatible to Vienna s CAD additional 8 Back-Up/Overflow centres in the Province s capitol cities

7 Recommendations - Federal Audit Office one PSAP per Province, likewise in Vienna one harmonised/compatible CAD system for all PSAPs harmonised Emergency Management harmonised documentation of Emergency Mgmt. central overview over police ressources opportunity to generate emergeny mgmt. statistics. optimising human ressources by centralising using synergies with other PPDR organisations

8 Objectives of PSAP&eCall project Setting up a new structure for implementing interoperable ecall service in Austria by October 1, 2017: The centralisation from 100 to 9 upgraded PSAPs in Austria An established PSAP infrastructure for correct receipt and handling of ecalls Offering a harmonised public ecall service that covers Austria as well as requirements to handle cross-border rescue needs. A deployed PSAP and ecall system that meets the specific EU requirements and directives. A realised cooperation of PSAPs with all involved rescue organisations and stakeholders, like MNO s, road operators etc. 8

9 Project received EU support Ministry of Interior (MoI) and Ministry of Traffic, Infrastructure and Technology (BMVIT) Project fund out of EC s Connecting Europe program 3 years project 9

10 The new PSAP network Joint infra for all PPDR 10

11 ecall.at PSAPs in Austria 11

12 Conformity Assessment process in Austria Notification on Conformity to the EC Competent authority notifies positive Conformity Assessment to the Commision MoI is competent authority for PSAP Conformity Assessment PSAP Testing and validation of the Austrian PSAPs (by the MoI) Conformity testing according to standard Final Report and validation results to the Ministry of Telecoms (BMVIT) BMVIT PSAP Laboratory test PSAP PSAP PSAP Test Manual Member State (BMVIT) nominates MoI for conducting Conformity Assessment and notification to the EC 12

13 SIM cards ecall Test Matrix Austria Telecommunication networks used A1 TA T-M 3 T2 VO CZ HUN SLO ITA A1Telecom Austria X X X X X T-Mobile X X X X X X X Drei X X X X X X Tele-2 X X X X X X virtual operator? Theoretical <=> real data values with following details: ecall generated correctly? Data transmission to PSAP s complete? Correct recognition of single ecalls (incl. MSD)? => Process of Emergency service activation / dispatching... 13

14 Parameters of the ecall chain Variable components of the validation matrix include: Position of the activated ecall SIM Card and network connection of the device Currently active Telco Network, were the device is booked in Positioning accuracy of the activated ecall (MSD) ecall Test PSAP Test Manual defined in the PSAP Test Manual 14

15 ecall Test and Validation steps 2017 o Determination of the variable test parameters DONE o Adapting the network for routing ecalls according to the new PSAP organisational structure (incl. ecall Flag) DONE o Setup of the mobile LAB, including mobile devices DONE o PSAP enhancement ONGOING o Test cases according to EN 16454, and report as in Annex D Conformance test report for PSAP DONE o Rollout of complete PSAP software & process steps ONGOING o Confirmation of pilot operational functionality (by 01/10/2017) 15

16 Action Plan 16

17 Open Challenges Procurement of completely upgraded emergency and operation control centres is ongoing, including central server infrastructure and stepwise PSAP upgrade is combined with it. Delay due to bidders complaint. Preparation of training for the operational staff on the new PSAPs, while performing regular 24/7 PSAP service has started. ecall test procedures including KPI s for usability will be included in the regular quality assurance operational processes of the (PSAP CAD) service centres. 17

18 Oct => ecall-ready with at least 1 PSAP (Vienna) Early 2018 => 3 PSAP s renewed, incl. CAD and ecall End 2018 => all 9 PSAP s up and running still a lot to do 18

19