9.28 HILLSBOROUGH COUNTY 06/27/2018

Transcription

1 9.28 HILLSBOROUGH COUNTY 06/27/ SYSTEM SUMMARY Hillsborough County has an Enhanced 911 (E911) system consisting of seven (7) Primary Public Safety Answering Points (PSAPs) representing the unincorporated area, the cities of Tampa, Temple Terrace and Plant City, and the territorial enclaves of the University of South Florida, Tampa International Airport, and MacDill Air Force Base. In addition, there are two (2) Secondary PSAPs located in the Hillsborough County Fire Rescue and City of Tampa Fire Rescue Department, as well as one BackUp PSAP operated by the Sheriff s Office. Calls for other emergency service agencies are transferred or relayed via telephone. The call-taking solution deployed for each PSAP is the VESTA 911 platform operating in a geo-diverse, hosted environment with redundant IP networks for connectivity. Frontier Communications provides the ANI, ALI, and selective routing 911 call delivery services within the county and provides the connectivity to transfer calls to the adjoining county PSAPs. Two Frontier Communications tandems are in central offices providing redundant, geo-diverse routing delivery of 911 services to the VESTA 911 solution via CAMA trunks. Adjoining counties include Manatee, Pasco, Pinellas, and Polk. The 911 public safety telecommunicators transfer 911 callers to these counties through the E911 system using one button transfers. 1

2 A summary of the county E911 system design is as follows: SHERIFF'S OFFICE PRIMARY PSAP This PSAP direct dispatches law enforcement calls for the unincorporated area. Calls for fire and medical are transferred to Hillsborough County Fire Rescue, or Pasco County E911 for unincorporated areas of New Tampa CITY OF TAMPA POLICE DEPARTMENT PRIMARY PSAP This PSAP direct dispatches law enforcement calls for the City of Tampa. Calls for fire and medical are transferred to Tampa Fire Rescue CITY OF TEMPLE TERRACE POLICE DEPT. PRIMARY PSAP This PSAP direct dispatches law enforcement, fire, and medical calls for the City of Temple Terrace CITY OF PLANT CITY POLICE DEPARTMENT PRIMARY PSAP This PSAP direct dispatches law enforcement, fire, and medical calls for the City of Plant City UNIVERSITY OF SOUTH FLORIDA POLICE PRIMARY PSAP This PSAP direct dispatches law enforcement calls for the college campus area and oncampus facilities, such as hospitals, research centers, etc. Calls for fire and medical are transferred to Tampa Fire Rescue TAMPA INTERTIOL AIRPORT POLICE PRIMARY PSAP This PSAP direct dispatches law enforcement calls for the total airport complex. Calls for fire and medical are transferred to the Tampa Fire Rescue MACDILL AIR FORCE BASE PRIMARY PSAP This PSAP direct dispatches calls for fire. Calls for law enforcement are transferred to Base Police. Calls for on-base ambulance service are transferred to the base hospital and Tampa Fire Rescue HILLSBOROUGH COUNTY FIRE RESCUE SECONDARY PSAP This Secondary PSAP direct dispatches fire and medical calls for the unincorporated area. 2

3 CITY OF TAMPA FIRE RESCUE SECONDARY PSAP This Secondary PSAP direct dispatches fire and medical calls to Tampa, USF, and Tampa International Airport, as well as ALS calls to MacDill Air Force Base SHERIFF'S OFFICE BACKUP PSAP The BackUp PSAP is activated upon PSAP evacuations, system failures, and/or disaster preparedness exercises and is available for all PSAP to utilize; and additionally, can serve as a training facility for 911 public safety telecommunicators SYSTEM MAGEMENT The Hillsborough County E911 System is managed and operated by the Hillsborough County 911 Agency Office. The Board of County Commissioners is the responsible fiscal agent. Database Management Coordinators This group is composed of members of each of the cities and enclaves (Tampa, Temple Terrace, Plant City, Tampa International Airport, Tampa Port Authority, University of South Florida, and MacDill Air Force Base) and the 911 Agency. Its responsibility is to ensure that proper controls (e.g., ordinances, interlocal agreements, procedures, etc.) are in place to ensure the accuracy of street name and house number control throughout the County. PSAP User Group This group is composed of project leaders and management personnel from each of the participating PSAPs and the 911 Agency. It is responsible for developing uniform policies and Standard Operating Procedures INTERLOCAL AGREEMENTS The Hillsborough County E911 system has selective routing thereby eliminating all central office overlaps with adjoining counties. Therefore, there is no specific requirement for an interlocal agreement. 3

4 TABLE HILLSBOROUGH COUNTY E911 SYSTEM DEFINITION Hillsborough County Sheriff's Office Primary PSAP Sheriff's Communications Center Total Number of Answering Positions 32 Number of Certified 911 PSTs 130 Number of Incoming 911 Trucks/Circuits 32 (22 Wireless & 10 Wireline) 1 Agency PRI-T1 & 2 System Shared PRIs-T1 4

5 HILLSBOROUGH COUNTY E911 SYSTEM DEFINITION (continued) Tampa Police Department Primary PSAP Tampa Communications Center Total Number of Answering Positions 21 Number of Certified 911 PSTs 120 Number of Incoming 911 Trucks/Circuits 22 (12 Wireless & 10 Wireline) 1 Agency PRI-T1 & 2 System Shared PRIs-T1 Temple Terrace Police & Fire Department Primary PSAP Temple Terrace Police Department Total Number of Answering Positions 4 Number of Certified 911 PSTs 12 Number of Incoming 911 Trucks/Circuits 4 4 Analog & 2 System Shared PRIs-T1 5

6 HILLSBOROUGH COUNTY E911 SYSTEM DEFINITION (continued) Plant City Police/Fire Department Primary PSAP Plant City Police department Total Number of Answering Positions 4 Number of Certified 911 PSTs 12 Number of Incoming 911 Trucks/Circuits 4 5 Analog & 2 System Shared PRIs-T1 University of South Florida Police Department Primary PSAP University of South Florida Police Department Total Number of Answering Positions 2 Number of Certified 911 PSTs 10 Number of Incoming 911 Trucks/Circuits 2 4 Analog & 2 System Shared PRIs-T1 6

7 HILLSBOROUGH COUNTY E911 SYSTEM DEFINITION (continued) MacDill Air Force Base Alarm Center Primary PSAP MacDill Air Force Base Alarm Center Total Number of Answering Positions 2 Number of Certified 911 PSTs 6 Number of Incoming 911 Trucks/Circuits 2 2 System Shared PRIs-T1 Tampa International Airport Police Department Primary PSAP Tampa International Airport Police Department Total Number of Answering Positions 2 Number of Certified 911 PSTs 8 Number of Incoming 911 Trucks/Circuits 2 2 System Shared PRIs-T1 7

8 HILLSBOROUGH COUNTY E911 SYSTEM DEFINITION (continued) Hillsborough County Fire Rescue Secondary PSAP Hillsborough County Fire Rescue Headquarters Total Number of Answering Positions 16 Number of Certified 911 PSTs 40 Number of Incoming 911 Trucks/Circuits 16 9 Analog & 2 System Shared PRIs-T1 TTY Tampa Fire Rescue Secondary PSAP Tampa Communications Center Total Number of Answering Positions 7 Number of Certified 911 PSTs 25 Number of Incoming 911 Trucks/Circuits 7 1 Agency PRI-T1 & 2 System Shared PRIs-T1 TTY 8

9 HILLSBOROUGH COUNTY E911 SYSTEM DEFINITION (continued) Hillsborough County Sheriff s Office BackUp PSAP Sheriff s Office Training Total Number of Answering Positions 21 Number of Certified 911 PSTs N/A Number of Incoming 911 Trucks/Circuits Determined by each PSAP s Primary Determined by each PSAP s Primary TTY N/A TABLE HILLSBOROUGH COUNTY CALL HANDLING Hillsborough County Sheriff's Office Primary PSAP Hillsborough County Sheriff s Office Direct Dispatch Radio Hillsborough County Fire Rescue Transfer Telephone Pasco County Fire Rescue Transfer Telephone Tampa Police Department Transfer Telephone Plant City Police Department Transfer Telephone Temple Terrace Police Department Transfer Telephone University of South Florida Police Department Transfer Telephone Tampa International Airport Police Department Transfer Telephone MacDill Air Force Base Transfer Telephone 9

10 TABLE HILLSBOROUGH COUNTY CALL HANDLING (continued) Tampa Police Department Primary PSAP Tampa Police Department Direct Dispatch Radio University of South Florida Police Department Transfer Telephone Tampa International Airport Police Department Transfer Telephone MacDill Air Force Base Transfer Telephone Temple Terrace Police and Fire Department Primary PSAP Temple Terrace Police Department Direct Dispatch Radio Temple Terrace Fire Department Direct Dispatch Radio Plant City Police/Fire Department (Primary PSAP) Plant City Police Department Direct Dispatch Radio Plant City Fire Department Direct Dispatch Radio University of South Florida Police Department (Primary PSAP) University of South Florida Police Department Direct Dispatch Radio Tampa Police Department Transfer Telephone 10

11 TABLE HILLSBOROUGH COUNTY CALL HANDLING (continued) MacDill Air Force Base Alarm Center (Primary PSAP) MacDill Air Force Base Fire Department Direct Dispatch Radio MacDill Air Force Base Police Transfer Telephone Tampa Police Department Transfer Telephone Tampa International Airport Police Department (Primary PSAP) Tampa International Airport Police Department Direct Dispatch Radio Tampa Police Department Transfer Telephone Hillsborough County Fire Rescue (Secondary PSAP) Hillsborough County Fire Rescue Direct Dispatch Radio Pasco County Fire Rescue Transfer Telephone Tampa Fire Rescue (Secondary ASAP) Tampa Fire Rescue Direct Dispatch Radio Hillsborough County Fire Rescue Transfer Telephone 11