Strategic Applications of

Transcription

1 June 15-18, 2016 Moscone Convention Center San Francisco Strategic Applications of Emotional Intelligence Jen Shirkani, June 16, 2016

2 Most often, success or failure in a job comes down to how we manage ourselves and how well we manage relationships with coworkers not how much we know.

3 Emotional Intelligence (EQ)

4 IQ vs. EQ IQ vs. EQ IQ = 118 EQ = 85

5 The EQ Edge HIGHER EARNINGS Employees with high EQ earn an average of $29,000 more per year. Source: Emotional Intelligence 2.0 / What Makes a Leader EXCELLENT PERFORMANCE When I compared the ratio of technical skills, IQ and emotional intelligence as ingredients of excellent performance, emotional intelligence proved to be twice as important as the others for jobs at all levels.

6 What Does Low EQ Look Like?

7 EGO

8 Ego Triggers Type A Personality Workload Stress Image or Reputation Concerns Perfectionism

9 Poll Question What is the predictive success correlation between high IQ and high job performance? A. 80% B. 5% C. 50% D. 25%

10 Key EQ Skills Self-Awareness Empathy Self-Control Stress Tolerance Flexibility Optimism

11 Applications of EQ

12 Self Awareness

13 Social Self-Awareness?

14 A Tale as Old as The Emperor s New Clothes

15 Poll Question A study involving 39,000 global leaders found a correlation between career failure and an employee s inability to see one s own faults. Those who were out of touch with the way they were rated by others were how much more likely to derail? A. 309% B. 486% C. 525% D. 629%

16 Leveraging the 3 R s: Self Awareness RECOGNIZE Your instincts to hide weakness READ Opportunities to be vulnerable with others RESPOND With courage and authenticity

17 Empathy

18 Leveraging the 3 R s: Empathy RECOGNIZE Your own distractions and filters READ How others are reacting to you RESPOND Adjust your behavior to synch up and demonstrate understanding of other POV s

19 Self Control

20 Poll Question Do business owners have a higher rate of diagnosed Attention Deficit Hyperactivity Disorder (ADHD)? Yes No

21 E-ADHD

22 Leveraging the 3 R s: Self Control RECOGNIZE Your physical responses to stress triggers READ Your environment objectively RESPOND Take action to prevent bad behaviors

23 Stress Tolerance

24 Leveraging the 3 R s: Stress Tolerance RECOGNIZE Symptoms of anxiety or fatigue READ Urgent vs important RESPOND Take a self imposed time out / negotiate deadlines, resources or workload

25 Flexibility

26 Leveraging the 3 R s: Flexibility RECOGNIZE Instincts or patterns of leaning into comfort zone READ Opportunities to innovate, update or enhance RESPOND Ask for stretch assignments / learn new things on your own to stay current

27 Optimism

28 Leveraging the 3 R s: Optimism RECOGNIZE When your reactions are negative first READ Look for the positive or potential in situations and people RESPOND Stop negative self talk / eliminate flippant or sarcastic comments to coworkers

29 Key EQ Skills Self-Awareness Empathy Self-Control Stress Tolerance Flexibility Optimism

30 How To Develop EQ in Yourself? Measurement Assessments Feedback from a Trusted Source Formal or Informal Training Programs Find a Mentor Self-Paced Learning Self-Analysis and Correction Reading and Exercises Increase Face-to-Face Communication Experience

31 Free Articles: Text PerformPointers to

32 Free Resources:

33 Connect with

34 Connect with Me:

35

36 Thank You June 15-18, 2016 Moscone Convention Center San Francisco