EMOTIONAL INTELLIGENCE: WHEN THE HEAD AND HEART PARTNER

Transcription

1 EMOTIONAL INTELLIGENCE: WHEN THE HEAD AND HEART PARTNER

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3 Cathy Alford, MA, PCC LifeWorks Coaching Columbus Coaching Collaborative

4 Your ability to recognize and understand emotions in yourself and others Affects how we manage behavior, navigate social complexities, and make personal decisions that achieve positive results While strong intellect [IQ] and experience get individuals into professional positions EQ spells the difference between those who excel and those who under achieve! Source: Emotional Intelligence 2.0, Bradberry & Greaves

5 Personality IQ EQ The only quality we can change!

6 Personal Competence (You) Social Competence (You with others) Self- Awareness Social Awareness/ Empathy Self- Management Relationship Management/ Responding w/ Integrity

7 Emotional Traits & Competencies Emotional Self-Awareness Self-Control Aware of Strengths & Limits Resilience / Hardiness Comfort with Emotions Coping Skills Recognition of Emotions Self-Motivation Positive Mindset Striving Problem Solving Skills Adaptable Social Skills Emotional Reflection Assertiveness Emotional Integration Self-Esteem Conflict Resolution Knowledge Contentment Conflict Resolution Behavior Independence Empathy Flexibility Social Insight Values Integrity

8 } It accounts for 58% of performance in all types of jobs } The link between EQ & earnings is so direct that every point increase in EQ adds $1,300 to an annual salary } EQ accounts for up to 30% of career success } Young people with high EQ earn higher grades, stay in school, and make healthier choices } Adults with high EQ have better career advancement, are more effective leaders and salespeople, and have better personal & professional relationships Source: Emotional Intelligence 2.0, Bradberry & Greaves

9 Perseverance Critical Selfreflection Commitment to Improvement Intentionality Transformational Learning Behavioral Practice

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11 Page 40 EQ and Brain Function Emotions are handled by the mid-lower section of the brain (referred to as the Limbic System)! Linear impulses that operate at a semiconscious level, triggered 2 to 4 times more rapid than rational, logical thought.! Primary functions involve physical sensations, the rapid appraisal of danger and the coding and storage of emotional memory.

12 Amygdala Hijack Trigger: Event Instinct takes control Amygdala reacts Negative emotions override frontal lobe (logic) Result: Negative behavior

13 Page 41 Emotional Hijack! Going postal! Knee jerk! Going Off Road Rage! Pouting! Shutting down

14 Amygdala Hippocampus

15 Reality

16 } Reflection Analysis of one s beliefs } Critical Reflection Analysis of the assumptions on which our beliefs are built } Critical Self-Reflection Analysis of the way we pose problems to ourselves and form assumptions to use as a reference for interpreting our experiences

17 Something Happens Event Adding our Version Thinking of Reality Emotions Follow our Thinking Feeling, Judgmental / Defensive Action Feelings = Results Suffer Results Cy Wakeman, Reality Based Leadership

18 RESPONDING WITH FEELINGS

19 RESPONDING WITH THINKING

20 } AM I RESPONDING TO THE FACTS OR MY STORY? AM I TO THE FACTS OR MY STORY?

21 THREE COMMON STORIES

22 WHAT IF? What If? I Count to 10 and breathe? I asked them to say it a different way? I calmly expressed what I am feeling? I challenge my assumption? I make sure I have all of the facts? I choose to believe the best about the other person?

23 Emotional Intelligence is being able to manage distressing moods well and control impulses. It s remaining hopeful when you have setbacks. It s empathy and it s social skills.! Daniel Goldman!

24 } Answer honestly } Step outside of your reasoning and look at yourself as others see you

25 What will I START doing as a result of what I learned today? What will I STOP doing as a result of what I learned today? What will I DO MORE OF that is working well?

26 Thank you Cathy Alford, MA, PCC LifeWorks Coaching

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